Contact U-Haul | Customer Service/Support 2024 - JustUseApp (2024)

When entering passwords constant errors and timeout functions when attempting to login. I plus I ordered items at this location but this location does not have. And I was charged for a dolly that they did not have a dolly fee that I did not receive and furniture pads that I also did not receive because this location does not have those items. It seems that this app sells you items that the location doesn’t have and then I am charged for them I’m quite upset I got a charge for three items that I didn’t even get. On top of everything else when I got to the location to pick up my U-Haul the app would not let me pick up there was no person to talk to I had to call U-Haul which had a hour wait for customer service. Attempting to go inside of the place that the U-Haul rents the lounge/bowling alley says they have nothing to do with U-Haul the app tells me to go inside and talk to someone well there was no one there I eventually after 50 minutes of waiting someone showed up and said that they had to check in the U-Haul‘s before I could run it another 20 minutes goes by I asked them about my furniture pads and my dolly they said they didn’t have it I asked him to take it off but they didn’t. They gave me their number stating that they would help me out when I got back it was an incorrect phone number. This whole experience has wasted my time and your company has stolen money out of my pocket absolutely absurd.

I was notified via email the night before I was scheduled to pick up my rental that my reservation had changed to “24/7 Ride Share”When I arrived I had to download the app, re-enter all of my information and try to follow along in the now digital process to get the rental. The locks that held the keys are antiquated and did not open easily. I can’t imagine how anyone weaker than me(5’11, 210lbs, athletic) would have been able to open it. I ordered 3 pieces of equipment to be part of my rental, none of which were in the vehicle. I called customer service who then told me I had to go across town to the primary location and that they would have the equipment ready when I arrived. Before I left, I was approached by two older couples asking me what was going on with the truck rental and I spent as much time as I could to help them, while customer service is texting them. Sweet Christ, it was awful. I had to leave finally and went to the given location to pick up my equipment. Guess what? No equipment there either. Imagine that? Correction: *no equipment for rent* I needed a dolly for the move, which is why I requested three in the first place. I wound up having to purchase one. This was easily the worst U-Haul experience I’ve ever had. I only rented the U-Haul for 12 hours and wound up burning the first hour and a half trying to just get everything I reserved in the first place. If I could give less than 1 star I would.

When I initially created my reservation 3 weeks ago, I reserved a 20’ moving truck, as that size is what was recommended for the house my mother had. It would have been the perfect size too but the day before moving I got a call that there was an issue. Fortunately I had called back and checked my reservation because they changed my truck pick up location to an hour out of the way. When I called to fix this, they told me they had no other trucks available and gave me a hard time. Finally I got the woman to reserve a 15’ truck in the middle of my route (which is inconvenient). I also had ordered a furniture dolly and moving blankets which were not included in my truck. After sitting in a call waiting line for 30 minutes, I finally spoke to the only helpful person at all of U-Haul, the lovey Maxine Jones. She helped me and told me exactly what I would need to do to ~ potentially ~ get the extra mileage that I would use by making two trips discounted, and told me that if I brought my truck back late ( because I was making two trips instead of one ) that I would be charged a late fee. I was appalled but fortunately I had overestimated the time that it would take to move and got it back in the nick of time. All I’m saying is if you want your moving day to go smoothly and worry free, do NOT get a U-Haul. I’m gonna be trying to get a refund from these morons for at least 2 days now. You’ve been warned