Michael O'Dell
Jun 26, 2024
They're 0% financing is a really great deal when you're looking for good furniture. I've had an Ashley Card for years and it's been a great help when needed.
Richard Davies
Jun 25, 2024
Dante was courteous and made the whole transaction smooth. My wife got her recliner the same day!!
Michael Snavely (Mike)
Jun 25, 2024
Mark and of course Amber were great to deal with. We love Ashley Furniture and will continue to go back. Thank you for the great dining room set:
James Hanson
Jun 25, 2024
Ashley was very well to give information and very patient. I’m appreciative of their will to explain, and pushing us to agree and to sign.
Jane Oestreich
Jun 23, 2024
I could not have asked for a better buying experience! Jake was amazing with getting us the best deal he could, I highly recommend working with him!
Sawyer Smith
Jun 23, 2024
Jake was super helpful and gave us great deal. He was very accommodating to our needs. We really enjoyed working with him.
Lisa Holik-Sloan
Jun 23, 2024
We are so happy with everything we got and JP at the Springfield, Mo store was awesome!!!! Very very happy and Ashley will be our preferred furniture retailer from now on!
Clint Resler
Jun 23, 2024
The purchase and final delivery was good but multiple issues in between with scheduling soured me.
Rea Link
Jun 22, 2024
Friendly and professional
Jordan Trevarthen
Jun 21, 2024
Aaron P was great! Super friendly and helpful, definitely ask for him!
Jeffrey Smith
Jun 20, 2024
Very helpful staff and not pushy as alot of other places
Valeriya Gaines
Jun 20, 2024
Amazing people they went above and beyond to help with our order
Brenda Cook
Jun 19, 2024
The young lady that helped us was wonderful. I will shop at Ashley again .
Ellen Harris
Jun 17, 2024
Enjoyed our salesman he was a pleasure to work with!!
Britney Yates
Jun 17, 2024
Great selection to choose from. I needed a new statement piece that was a great value, durable for years to come , timeless , comfortable and matches my style. Aaron helped me find the right sectional and couldn’t be happier with the choice.
Audra Weddle
Jun 17, 2024
Very friendly salesperson and did not feel pressured. She gave us our space to browse but was tentative to our questions.
Christina Wood
Jun 16, 2024
The Springfield Ashley store has a large selection. Our sales person, Dante, was very professional but friendly. We spent alot of time considering & made the right choice. Thanks to Dante for his patience & kindness.
Aimee
Jun 16, 2024
I called this location last week before my family members walked in the store. They had a horrible experience with another local furniture store, so I wanted to make sure it didn’t occur again.They genuinely listened to my concerns and went above and beyond for my family. They are so happy with their recent experience. I will be coming to see yall soon as well. Thank you so much for taking care of them like I asked!
Travis McClain
Jun 16, 2024
Bailey and Leah were patient and understanding with my grandma. A great no pressure experience for her. Thank you!
marvin zachman
Jun 16, 2024
Very pleasant personal with a sense of humor and is focused on making you feel comfortable .
Aletrice Hughes
Jun 15, 2024
Everyone we encountered was easy to talk with and helpful. Bailey was extremely helpful in offering selections that we didn’t know existed. We highly recommend Ashley’s in Springfield.
Sarah H
Jun 13, 2024
Comfy beds are just way too expensive, but sleep hygiene is very important! Aaron was great, not pushy, delivered on time, & we’re sleeping better than I thought possible at 40!
Lisa Miller
Jun 13, 2024
Jacob was a great salesman & help in my search for new furniture!
Dean and Terrie Cook
Jun 13, 2024
Bailey was so incredibly helpful. I told her what I was looking for and she made it happen. Fast, friendly service. Now my son doesn’t have to have his mattress on the floor.
Carolyn Lawley
Jun 11, 2024
Very good
Robert Schweizer
Jun 10, 2024
Anna was very helpful with my multitude of questions. We did purchase some furniture from Anna today. We are very pleased with service we received. The personnel at Ashley furniture are very friendly.
Todd Young
Jun 10, 2024
We Drove 2 hours after speaking with Cody. He saved us Money and we couldn’t be happier. Thank You
Kelly Hester
Jun 09, 2024
Louis was great!!We already had a good idea what we wanted but he dialed it in and gave us the last bit if information we needed. He was very knowledgeable and helpful but not pushy. Great customer service.The Dearings
Drew Currier
Jun 08, 2024
The bench we got has powder-post beetles, so we put in a claim because we got the extra protection plan. They denied it because in the contract it states rodent or insect infestation will not be covered. This is a manufacturing defect it is from the wood not being kiln dried correctly, it's only in one of the boards on the bench, you can see in the picture it's the lighter colored board only. DO NOT BUY FROM ASHLEY!! Google Ashley powder-post beetle apparently it's a thing with their real wood furniture!!!
P Busby
Jun 07, 2024
Leah and Billy were incredibly helpful! Thank you so much! 10 / 10, would purchase furniture there again.
John Tatom
Jun 07, 2024
The sales person respected our time and did not push anything on us that we didnt want. We had looked onli e and had narrowed it down to a few optio s and decided to look at them in person. She was very helpful and answered our questions. We were in and out in a very ti.ely manner.
paul bean
Jun 06, 2024
The staff that I spoke with was very helpful and polite with me. I highly recommend (LEWIS).Ocomplished what I needed.
Nick Dawn Bartha
Jun 05, 2024
This store is full of lies
Michele Parker
Jun 05, 2024
Jake, the man who helped us, was very friendly and helpful
Candie Church
Jun 05, 2024
I am disappointed and dissatisfied with the product and service I received at Ashleys. Despite the salesman's great performance, the item arrived in a damaged state, and I didn't notice it immediately due to my busy work schedule. It was delivered midweek and I opened the following week on my day off. When I finally had time to fully unwrap the dresser, I discovered a significant indent on the top.Unfortunately, when I contacted Ashley’s, they requested photos, a time line, and Miscellaneous information. The following day they reached out and told me it was too late to report the issue, and they couldn't do anything about it. I am appalled they refused to take any action when I contacted them. If I wanted to buy something that needed fixed I can assure you I wouldn’t have purchased a dresser that was a grand!!!!!I am extremely disappointed and frustrated with the product, customer service, and overall experience.
tee time
Jun 03, 2024
Everyone were most helpful and went out of their way to make my visit to the Springfield, MO Ashley store a pleasant experience!!
Ann Blixt
Jun 03, 2024
Jay was a great salesman. He explained everything and made sure to show me the options and what I was looking for and needed, in my price range.
Betty Grace
Jun 02, 2024
Salesman, was very helpful and didn't follow me around the store. I was pleased to buy from him. Now, the only thing to do is wait for delivery.
chyenne clements
Jun 02, 2024
Great product and service
Mark Koppes
Jun 01, 2024
I came in and was immediately greeted by Dante. He was extremely professional, helpful and friendly. He helped me find exactly what I was looking for and was quick to process my transaction and ensure my delivery would be timed when I needed it. All around great experience. I will definitely be back and would recommend this store to anyone looking for great variety and good pricing.
shimmer night
Jun 01, 2024
It is not the same chair that I picked out. It is the one that was beside it. They Do NOT haul away. I wastold that they would haul away my old chair. I am hoping as I sit in it more that it would get comfortable. As of right now it makes my legs and hips hurt.
paula long
May 29, 2024
This place is awesome . They catered to Mr w whatever I wanted an were extremely nice an helpful. They worked hard at my needs an gave me the best deal that could possibly be made
Mary Claspille
May 28, 2024
Third. Time buying from Ashley love them and my salesman Mark was terrific.the pricing is great and they go out of the way to help u get what u want.The furniture is very well made. Thank all so much Mary C.
Mary
May 28, 2024
That had exactly what I wanted. Reasonable and furniture delivered in 3 days. Only thing that disappointed me was the $210.00 delivery fee. That’s a rip off.The rest of the experience was positive!
Zachary Heithold
May 27, 2024
Walked all around for thirty plus minutes, never got helped. Multiple times store associates walked right past and never asked if we needed help. I guess I will look else where for living room furniture.
Betty Etling
May 27, 2024
Didn’t care for the way. The pricing was there was no group pricing on the furniture like living room bedroom.. And he likes showing us the most expensive instead of asking what we thought we could afford.
Mike Barnes
May 26, 2024
Leah, our salesperson, did an outstanding job. Very patient we as went through our options (there’s a lot to choose from!). Entertained my kid as well and made us all feel very welcome. There was never any pressure at all and best of all we left feeling great about our purchase. 10/10 recommend Leah Riggs and Ashley Furniture!
Mark Morris
May 25, 2024
Great selection and very friendly and knowledgeable salespeople. I would definitely recommend.
Don Brink
May 25, 2024
My name is Don
David Landwehr
May 25, 2024
Salesperson helpful and not too pushy. He closed the sale professionally and quickly.
Alexander Reed
May 25, 2024
Cody took great care of us!
Valerie Palid
May 24, 2024
We received the best customer service from Louis and Jake. They were so knowledgeable and helped us pick out a fantastic mattress. The whole process was so awesome!
brian parker
May 24, 2024
I wish I could rate 0 stars. Super shady business practices. They have charged us $1600 for a table and chair set that was only $869 on their own website. When we went back to raise the issue they continually said “we aren’t Ashley furniture” and “we’re a different business”. They told me the protection plan was $150 dollars, but charged me $349.99. They’re doing business as Ashley Furniture but charging twice as much for the same items due to “having a storefront and over head”. Save the time, order the item online. This is why businesses are going under. Slimy used car salesmen feel.
Leah
May 24, 2024
Aaron wasn't pushy or arrogant. He showed me several options of exactly what I explained I was looking for. He then helped me narrow it down to just the right item. The entire experience was easy and non stressful.
Nathan Torrey
May 23, 2024
We just moved to Springfield and didn’t bring our old living room furniture. We chose Ashleys because we have had great success with there furniture in the past. The Ashley’s in Springfield is a great place to get furniture. Our sales reps were great to work with and they know the products very well.
TieFilms Official
May 22, 2024
Leah was the best. She helped us when we bought our couches and we specifically asked for her when we went in today. She was patient and went through several options for dining room sets with us. We finally settled on a deal and got not only a table but 8 dining chairs and a server combo for a great price. We couldn't of done it without you Leah!
L Kerber
May 21, 2024
Staff were friendly and very helpful in helping to find the right mattress and bed frame.
Charlie Stock
May 21, 2024
Bought a Beliziani leather love seat from Leah. Excellent polite friendly sales lady went above and beyond during a lengthy search to help us match a certain size and color for our RV. No sales pressure, just a very pleasant experience for my wife and I
AnhTai Le
May 20, 2024
They’re very cheerful and quick in negotiating with customers, I really like the store's opening hours, it helps customers after coming home from work have comfortable time to choose.They’re have good products and good prices
Teresa Wiener
May 20, 2024
Andrea greeted me she was very helpful in helping me purchase a mattress I was in and out.
Clinton Maples
May 20, 2024
Mark was wonderful to work with. No hidden surprises, upfront and honest experience!
ashley bolton
May 19, 2024
My sales person was very nice and extremely knowledgeable I had a very good experience will definitely be back!
Nathan Everding
May 19, 2024
Very unpleased with my most recent experience. Went in for a mattress. Knew our budget before we entered the store. Upon our initial greeting, the salesman brought over the TemperPedic specialist. We immediately made clear we were not interested in that particular brand or the price point. The salesman still made his pitch for the sale and wasted much of our time. We had three children with us ranging from 2 years to 10 years. Even as a potential buyer, we are parents first and had to keep watch over our children. This was not important to the salesman. When we finally made the decision on a different brand, now began the up sale for a very expensive mattress protector and new pillows. Upon our choice to purchase a protector, we were then given instructions on where to sign. During this process it was made clear to me that I had 48 hours to cancel my order. I asked a few questions and continued on. When finished, I grabbed my family and went to our vehicle in a downpour of rain. Along with me, we took the mattress protector as well. After the evening, to take more time to consider the necessity of the protector at the price point we paid, we made the decision to return the protector to save money and buy one for ourselves elsewhere. The next morning I returned to the store to return the protector. I was told by the salesman that had me sign the documents that it could not be returned once it left the store. I said “excuse me?” “You told me we have 48 hours to cancel our order, that’s what I’m doing with this protector.” She then says again that their policy is that it cannot be returned after it leaves the store. At this point I leave very upset. I called the store later that day to speak with a manager about the lack of knowledge about this very unfriendly customer service policy. Of course there was no manager available. I then called the store operations number and voiced my concerns to her. I was told she would email the store directly and have the manager contact me. Three days passed and I never heard a word. I called the store operations line a second time, gave my story again and was once again told I’d be contacted. Same experience. Never received a call, email, text, apology or anything. I am extremely disappointed in my experience. I have spent thousands of dollars spanning over a decade. After this experience, I will no longer spend my hard earned money at Ashley Furniture. They have lost my business over an absurd and unfriendly customer service policy. This needs to be looked into for future customers. I will never go back!
Patti Brown
May 19, 2024
Jamey was very helpful!
Correne Craig
May 19, 2024
We were patiently waited upon by JP Price. He was helpful and we appreciated his patience while we looked.
Cat Gainor
May 18, 2024
Ashley always gives us a good experience. Appreciate it!
Marsha Sarratt
May 18, 2024
I am very happy with my purchase today. It was what I was looking for and the price was great.Had looked at other stores and they wanted 3 times the price for the very same thing.My sales person was excellent and di not pressure me into anything.
David Wilson
May 17, 2024
We have bought furniture from Ashley’s in Springfield Mo for several years we worked with sales associate Jamey all these years it has always been a pleasure dealing with him
mary jenkins
May 17, 2024
We visited this Store on 5/16/24. We were greated by JP (Jake Price). He was very professional and super patient because I didn't know what I want(sooo many choices). We ended up being in the store for about 2 hours and he stuck with us til the sale. We appreciate the great professionalism and friendly customer service we received from JP.
Pam Mosher
May 15, 2024
Very helpful! Gave me a chance to look around on my own, which I liked. Then helped with purchase. Would highly recommend.My purchase was barstools for my kitchen island.
Anthony Weeks
May 14, 2024
Greg was great. He introduced himself, found out what we was shopping for and pointed us in the right direction. He didn't hover over us or try to sell us a certain piece. After we found what we was looking for He sat down with us and went over pricing. We discussed some other sets similar as well and then he helped us buy order the set we wanted and set up delivery. He got us a great price. 10/10 would recommend.
Angel Adams
May 14, 2024
Ashley furniture was a great experience. Ask for Jake. He’s the best!!!
Chris Bergeron
May 13, 2024
Amazing Staff! Lewis is a pro and was friendly with our family. Great selection and pricing.
Brett Johnson
May 12, 2024
Greg was a great salesman and has a wonderful professional and kind heart to not rush when we wanted to talk things over, but was available when we had questions he was there to answer them.THANK YOU
Cheyenne Smith/walden
May 12, 2024
Mark are sales man listened to me yet we ealked out buying more thanwe thought we was going to get . With Mark n the rest of the team we walked out with a couch , loveseat , 2 night stands n a chesterdrawers. they kept us under are budget. They took thier time. Didnt act like a car salesman. Thts one thing tht turns me away. So Ty for not actin like a car salesmen! They was nice , and caring. They listened !
Alex Kelly
May 12, 2024
That was the single best furniture shopping experience I've ever had. The sales associate was quick, helpful, and friendly.
Garrett Simmerman
May 12, 2024
They went above and beyond to help me get the best couch
Emma Souza
May 11, 2024
JP, Louis, and Amber were extremely helpful. Great service, prices, and quality!
Crystal Warren
May 11, 2024
Aaron was so great to work with! We found a great deal on a dining room table. We always feel welcome at Ashley.
cameryn cassity
May 11, 2024
Billy was an awesome salesman!! He provided me with all of the details necessary for the items I bought and was super friendly and kind.
lynn james
May 09, 2024
Leah was very knowledgeable and on point, She answered all of my concerns. And was very friendly as well as helpful
Blaine Reppert
May 09, 2024
Picked up my couch smells like a dead rat. Bought a brand new house and still fighting to get warranty money back or a new couch. Paid for warranty they have every excuse in the book. Warranty is a waste and customer service sucks.
Kristin Snyder
May 08, 2024
Fabulous service by Cody! Ask for him when you go in. Soft sell is a welcome difference in my book! Very thorough and customer oriented. Ask for Cody, tell him i sent you!
tom maxwell
May 07, 2024
Great experience today with Mark and Jeff!!! Thanks for all your help!!!
Casey Knight
May 06, 2024
Louis did awesome and was very polite.
Paige Margreiter
May 06, 2024
My mom was looking for a couch and we found Andrea! She was so kind to work with. I came back the next weekend and bought a dresser.
Shirley Bowman
May 05, 2024
We had already visited an Ashley Store in another State, not knowing we couldn’t order and ship to Missouri where we are moving.We called Ashley Store in Springfield and Greg Kraatz answered the phone, we told him what we wanted to buy and within minutes he sent us a link to pay and when we arrive at our new home this month of May 2024, our sofa, Loveseat and recliner will be waiting for us!!Awesome service!!!! Thank you!!!!
David Nix
May 04, 2024
Very friendly staff. Cody took care of our bedroom needs, and Billy fully explained the mattresses. Didn’t get a chance to meet Ashley. Great experience overall.
purplehearts
May 02, 2024
Never shopped in a nice furniture store before and felt like it would be annoying. It actually turned out to be an extremely fun time and we enjoyed our salesperson Andrea! We ended up getting something way better than we anticipated and are happy with the purchase! We will definitely return in the future!
Patricia Johnson
Apr 30, 2024
I just got my soft today called and asked if I could exchange it they refused. Poor policy . I give them a big zero. Will never buy anything from them again.
Amy Waldroup
Apr 30, 2024
Very good
Victoria Vilord
Apr 30, 2024
They were detailed and fast and knew exactly how to answer all my questions with a reasonable explanation! They didn’t have the furniture in the store but they demonstrated on a very similar product how well it was built.
Kelsey Terrell
Apr 29, 2024
Louis did a fantastic job at finding exactly what I was looking for. He was very friendly, knowledgeable, and helpful. My sister had great success with Ashley’s Furniture due to Louis’s help and recommend Louis to me. I am very thankful for his help. He is the reason I will continue to shop with Ashley’s. Thank you, Louis!
Mike Merrick
Apr 29, 2024
UPDATE: My delivery was suppose to be Tuesday. They canceled and reset for Thursday. They again canceled and offered Saturday. I've canceled the order for a refund.xxxxxxxxxxxI visited on a Saturday morning looking for specific items with a specific budget. I was immediately swarmed by salespeople and it felt like a car lot complete with a finance manager and store manager introducing themselves. After declining a "test drive" of the premium mattresses that I had no interest in, I finally purchased a sofa and a bed-in-the-box mattress that I had already found on the web site for cash. I can't give 5 stars because of the sales atmosphere that is a turn off to me. But they do have a lot to see if you must feel and touch before you buy.
Jacky Wisehart
Apr 28, 2024
Found exactly what we were looking for.
Vannah
Apr 27, 2024
I typically don’t leave reviews however when a person does an outstanding job I feel like it’s only the least I can do to help encourage them to keep helping others and help other customers feel at ease when looking for assistance. I am currently moving and really wanted to vamp up my bed. I had browsed on Ashely’s furniture website but had never stepped foot into their store. To be honest it was a little overwhelming because there was so much to look at and even if I had a general idea of what I wanted it was still a lot to process. That’s when Louis approached me and my sister and really took the time to get to know what my end goal was as far as what I wanted to leave Ashley’s furniture with. From someone that struggles with anxiety and feeling a bit stressed out about purchasing new furniture, Louis was so reassuring and very chill. I loved his ability and knowledge to inform me about the payment plan that I decided to go forward with as well as his overall kindness. Thank you Louis for making this one of the best experiences I’ve had with a sales representative. I most certainly will be coming back and encourage all my friends and family to check out Ashley’s with Louis!
Angie
Apr 26, 2024
I went to 4 different stores on 2 different occasions looking at loveseats and sofas before deciding. Bailey was by far the best sales rep and ultimately the reason I purchased a sofa from Ashley Furniture.
Matthew Gross
Apr 26, 2024
I wish there was a way to give no stars, one star gives them WAY to much credit. Nothing but issues. Picked the couch out and said he has them in stock at the warehouse I can go pick it up tomorrow 8am or the day after for home delivery. Cool I will go rent a trailer and be there at 8am. Not only did they make me pay up front with out seeing it in store. They had the same couch with different material ( different model ). They called me on the way home to tell me my card didn’t go through the system glitched I needed to come back. I have already rented a trailer I said I will come by in the morning and see what’s going on before I pick the couch up. Next morning I get a text “Did that charge ever fall off? “ like ok that’s real professional. Remind you I paid in full, they said I was good gave me paper work and all. Next morning all this is happening remind you before 8am, they text saying will have to refund you. Terrible service. If you think your life is good and want a headache and love dealing with lying salesmen go see my boy LOUIS TAYLOR! He is there 24/7 to ruin your day! Honest review I’m sure it will be removed soon! Ask for LOUIS TAYLOR if he works there save your time and money go elsewhere!
Zack Davison
Apr 24, 2024
Leah was wonderful to work with, she informed me about my options without being too pushy. And when I said I didn’t like something we moved on. It was a great experience and I got a bed for a great price
Hannah Bull
Apr 24, 2024
Great customer service!
Rob Levasseur
Apr 22, 2024
My wife and I stopped here to shop for a new living room set. There was ample supplies to choose from. The employee who assisted us was not pushy and was very helpful. When we informed them that we were going to shop at the stores next door to Ashley furniture, two different employees stated that we would be back in 10 minutes. We did not come back in 10 minutes, we purchased from another location.
Debra Russell
Apr 21, 2024
I didn't intend to buy any furniture today when I went into Ashley's to look for a reclining loveseat. But the process was seemless. I sat in the loveseat I was considering while I filled out the credit app...knew in less than 30 seconds how much I was approved for and I had already decided on the loveseat and before I knew it...I not only decided on the loveseat but the matching couch along with a new table and chairs. Andrea, the sales woman was kind, helpful, and very friendly. I appreciated her assistance and answering all my questions. Thank you!
Vicki Smith
Apr 21, 2024
It was great. Loved working with Jamey.
Sara McCauley
Apr 20, 2024
Leah helped us and she was extremely helpful and understanding of what we were looking for. we will definitely be back to see her again!
Lori Rook
Apr 14, 2024
Excellent experience. They matched the prices we saw online to make us a great deal
Allyson Logan
Apr 13, 2024
Leah was so kind and helpful!
Elaine Graves
Apr 13, 2024
It was a pleasant experience.
J Sheajr
Apr 10, 2024
Had what I wanted.
Robert M. Nothum
Apr 07, 2024
Amazing customer service!!
Bill Caplinger
Apr 07, 2024
Walked into the Springfield Ashley Furniture store and was greeted by Bailey and the store manager warmly. Within 15 minutes we had the bookcase I wanted chosen and out the door 15 minutes later. Knowledgeable staff and customer facing mentality!
Trevor Whitcomb
Apr 06, 2024
Great experience! Jeff lempeck was very knowledgeable and helped us find exactly what we were looking for. He made the process fun and easy.
Darla Long
Apr 06, 2024
Thank you for your service.Great discount on the beautiful beds and mattresses. Great customer service 💯
Joyce Clemenson
Apr 05, 2024
We had an awesome experience. Jeff was more than accommodating with all of our changes we were making. Very helpful and knowledgeable. We will be back !!
Bill *
Apr 03, 2024
We have been purchasing furniture from Ashley's for years, but they have really gone down hill. About a month ago we purchased two new sofas, two glider chairs, and new cabinet for our record player. They delivered the cabinet with pre-existing damage to the top. I noticed the damage as they were carrying it in. They refused to take the item back, and rather, insisted I call customer service. The item had to be totally replaced. Today, after having the gliders for over a week a piece of the arm is coming loose. It was clearly never stitched. I called customer service and was redirected to a webpage to file my claim with an automated assistant. I did try calling our sales rep who provided me us no value other than to call customer service. Beware, as soon as they drop the furniture at your house you're on your own. You will get zero help from the sales team or the local management. They have lost a very long time customer.
loyalty2no1 Q1w2e3r4t5y6
Apr 03, 2024
Fast, efficient and handled everything with care.
Brenda
Apr 02, 2024
Jeff was friendly and helpful without your typical salesman pressure. Love this store, always my go-to.
Larry Williams
Apr 02, 2024
Very happy with our purchase of our mattress. Ours sales lady was the best. She was very pleasant to deal with and worked very hard to get us what we wanted. Highly recommended her. Thanks a bunch Bailey.
Paul Skorick
Apr 01, 2024
I thought it was ok. I was impressed with 5 year warranty until I learned I had to pay for it. I passed on that. One item on floor had a broken floor recliner lever.
Bill O'Dell
Mar 29, 2024
Billy was a very experienced salesman and let us to the right product that we wanted
Kori Bujarski
Mar 29, 2024
Zakk was very helpful! Answered all of our questions.
Greg G
Mar 28, 2024
Avoid this store at all costs. I paid over $1600.00 for a recliner with the lift in it. I'm a combat vet with a jacked up back and hip. I received the recliner and the metal frame is broken. The store employee said they were sorry but that's it. So, I'm stuck with a broken new recliner. Avoid this building of liars and cheats at all costs.
Darlene Kendall
Mar 27, 2024
Our sales man was Jeff. He did an excellent job. He was honest, did everything he could to work with us and get our furniture. I know I was skeptic, it may have seemed like I was doubtful of Jeff. But, I believed Jeff to be honest. He genuinely wanted to see us through the sale. He did a fantastic job, and I will ask for him in the future. If the rating was just Jeff. I would have given it 5 stars.I rated 4 stars, because they have all contracts read through on the day of sale, instead of giving the customer time to go over the contract. Which creates pressure on the customer to sign things recklessly. Thats not the employee's fault. Its the company's fault. They say no pressure sale, but that can be a high pressure situation, and wastes time of the salesman. Which isnt fair to them.Jeff understood my concerns. He set up an appointment with the manager at the time of signing to ask questions. I appreciated it. Unfortunately, I cant recall the managers name. She did great as well.
Kaylee Gaar
Mar 27, 2024
One chair is broken. Haven’t even owned it a weekNo one has even sat in this chair! Second time with Ashley! Both times horrible experience! Only came back as my parents got a nice set that has lasted. First set didn’t make it a year! No in store customer service! Now I’m being told I’ll be called back. Will be returning the set and going elsewhere!
Kirk Bradford
Mar 26, 2024
Nice staff,Dante treated us well.we are pleased with our purchase !
Darian Zelmanski
Mar 25, 2024
Jeff was amazing and helped us find the perfect sofa for our home. His sales approach was timed perfectly and demonstrated fine-tuned skill. Will be shopping with him at Ashley again.
Merry Hicks
Mar 25, 2024
Loved our experience from the time we walked in till he walked to the door! After buying our new mattress and recliner!❤️
Jody Henke
Mar 24, 2024
I typically only buy my furniture at Ashley's and I just recently just bought 2 rocking recliners. They will be delivered this coming Saturday and we can't wait. Our sales associate was very kind and helpful as everyone else who stopped by to talk with us during our purchase. Another satisfied customer!
Sandi
Mar 24, 2024
Couldn’t have asked for a better sales experience. My salesman‘s name was Luis, he was very accommodating, and did not make me feel pressured. He came highly recommended by two of my friends and he did not disappoint. This was my first time ever shopping at Ashely and based on my experience with Luis, I will be definitely be shopping there again.
melinda kresse
Mar 23, 2024
Andrea did a great job. Look her up when your shopping very knowledgeable and great salesmanship
angela colletti
Mar 23, 2024
This store is the biggest scam. I have no idea how they could be considered “reputable”. They will send you broken furniture and tell you it’s not their problem. You’ll have a peice of furniture break within a year and somehow your warranty doesn’t cover anything. Head my warning, especially if you spend much money, you will not get your moneys worth. Go to lazy boy. They will take care of you now and later.
Bob Cook
Mar 22, 2024
Went looking for a mattress. Gave me a good deal and was very informative and helpful.
Debra Madden
Mar 22, 2024
Friendly helpful staff. There are always deals and discounts. And their no interest financing has helped us get most of our home furnishings.
Stacy Hart
Mar 20, 2024
Stress free and helpful.
Taylor Barnes
Mar 20, 2024
The salesman was super polite, especially as I ordered much less in cost than we had started reviewing.
Kurstin Emery
Mar 19, 2024
Everyone was very helpful and extremely nice! Bailey was fantastic at helping us get our couch exactly how we wanted it!
Jamie Thurman
Mar 18, 2024
Ashley Furniture in Springfield MO is terrible. You can never get anyone on the line for customer service. They only care about sales not customer service. I ordered a mattress & they're talking about delivering it in 3 weeks. I'd rather it be shipped to me directly & not through they're horrible delivery service or warehouse. I could get it faster if I ordered it from China.
Lisa Mcburney
Mar 18, 2024
me and my sister went in to find my mom a specific chair since going into memory care and our sales person knew exactly what to find for us! he was so friendly and took the time to talk with us, it was a great experience.
Paul Gaston
Mar 17, 2024
Excellent staff! Great buying experience!
Teresa McConnell
Mar 16, 2024
We had a great experience bought a sleeper sofa today on clearance good quality great customer service
charles bruce
Mar 16, 2024
Jeff was awesome.
Lesley Wells
Mar 15, 2024
Kristen was super nice and extremely helpful
Chad Runk
Mar 15, 2024
Make sure you for Aaron Parfitt. He made sure we were taken care of was very informative patient with the wife’s decision-making. Great guy best experience I’ve ever had buying furniture.
billy rhoades
Mar 14, 2024
They were very helpful and worked with me to find the perfect couch for my needs
David Allison
Mar 13, 2024
Greg is great
Anyomo
Mar 12, 2024
Excellent courteous service !
Shelia Midgett
Mar 09, 2024
What a great experience working with Jake and others at Ashley Furniture. I’ll be back!
Shawn Nass
Mar 09, 2024
Lewis was great. Not high pressure but informative and helpful. Great selection!
Debbie Redford
Mar 09, 2024
My husband and I had a GREAT experience at the Ashley Store. We were "just looking" when we went in and Billy greeted us. We knew we were not ready to have something delivered but found exactly what we wanted at the right price and found out they would deliver about a month later when we were ready. And no charge on our credit card until delivery! There was NO hard sell, just a friendly talk about what we were looking for and Billy directed us to the part of the store where we could explore the options. He let us wander and then showed us the exact chair we wanted/needed. This is our second purchase from Ashley (a love seat 2 years ago) and this will be the only store we visit when we need furniture. We know they have great advertised sales and had not seen one lately, but got 20% off, even though there had been no announced sale. Normally we don't buy the warranty but if you don't use it by the time it is up, you get what you paid for it in a store credit. How fair is that???
travis burke
Mar 07, 2024
Jeff was very knowledgable and great to work with . Would highly recommend
Craig Lowrance
Mar 06, 2024
Great
Sylvia Palmer
Mar 06, 2024
A beautiful store, we were welcomed as soon as we stepped in the door. Great sales people, found and purchased exactely what we were looking for.
Sour Kush
Mar 05, 2024
Sales Scam 101: The Misery I went through.. As soon as I signed the dotted line and committed to paying… They gave me the wrong bed frame & the one that they did give me had missing parts. After 2 months of hassling with customer service, NOBODY was able to fix the broken bed frame i had received, not too satisfied i went to this store to talk to the manager and she said “she wasn't going to feel threatened in her store” because i quote on quote “threatened”. a bad review if they would be unable to help me.
Charleen Shifflette
Mar 04, 2024
I walked in and met Greg. He was very pleasant and friendly. He assisted me in finding the perfect sofa, chair, ottoman, side table, rug and tv stand with a fireplace insert. I would recommend Greg and Ashley’s to anyone looking for the perfect buying experience.
Josh Spriggs
Mar 04, 2024
Great selectionGreat qualityAnd all around feel good buy for a quality like no other sales team with knowledge and that is important
Veda Anderson
Mar 04, 2024
Our salesperson was Gregory Kraatz. We couldn't have had a better person to help us. We were so happy when we left. Ask for Greg when you shop there, you won't be sorry!
Alisha Dodson
Mar 03, 2024
Glad I found my comfy couch!!!! Ps. Yall were awesome I'd hang out with you besides selling couches!!!!
Michelle Wasson
Mar 03, 2024
I had the pleasure of working with Cole. I appreciated his professionalism and that he wasn’t pushy. I let him know I didn’t need a lot of assistance and he gave me my space. He also showed me the value and importance of adding the protection to my purchase which I never do. Thanks for making this transaction so easy!
Aly Bradshaw
Mar 02, 2024
Amazing!! Everyone was so helpful and fun to talk to! Will most definitely be shopping with them again!
Linda Tenneson
Feb 29, 2024
Leah was so helpful and knowledgeable. Great personality.
Ian Newton
Feb 28, 2024
Good prices!
Brian B
Feb 27, 2024
My wife has brain cancer and it has been a brutal fight. A few months ago she was hospitalized twice for both memory loss and loss of strength. When she was discharged from the hospital her mother and sister chipped in to buy her a lift chair to help her regain some level of independence. By the time the chair came in, my mother in law had returned to her home in Colorado. Because the chair was purchased with my mother-in-law's information and the incompetence of the store and their policies it took me over a week and multiple phone calls. Now, only a few months later the chair is having mechanical issues. I called the warranty department and they decided to send parts and then schedule a repair tech once the parts arrived. They arrived yesterday. I called to inform them of their arrival and to make sure nothing happened in error I asked to make sure that the repair tech was sent to the right address here in Missouri where the chair actually is. Well, back down the we can't do anything because someone bought a piece of furniture for someone else rabbit hole we go. This isn't rocket surgery, the chair is here and if there's any question that this is the same chair, I'm certain there's a serial number on it somewhere that can verify it. I never thought I'd see a private company as incompetent as the DMV but here we are, living that dream with Ashley furniture. Also, o don't know if you only have one person that answers the phone with the warranty department or if you just get too many calls because your furniture is junk and breaks that often but you should consider hiring more customer service reps. I started calling yesterday to inform them that the parts were in but twice had to hang up because I had other things to do a d was on hold for over 30 minutes. Today, I was placed in hold for over 47 minutes and when someone finally picked up they were so garbled I had to ask what they said and was immediately put into an automated system asking of I was satisfied with the customer service then hung up on immediately. After another 30 plus minutes of holding on the second call I finally spoke with someone who really couldn't help me much because what she cited as company policy. All of this because someone purchased a chair for someone else. It shouldn't be this complicated.
Timothy Goss
Feb 27, 2024
Jamey was fast, friendly and not pushy, he gave me and my wife time to talk alone to discuss things without his presence Jamey knew how to read us and when to move on will be going back for our next purchase.
Roger Shanz
Feb 27, 2024
Quality of furniture has really gone down hill. Over priced for the lack of quality. Doors on cabinets won’t shut right due to hinges not being properly placed. Boards are warped. Drawers have cheap rollers. High school kids in shop class can make better quality
MA
Feb 26, 2024
Greg is just the best! Great experience.
Cheryl Peoples
Feb 24, 2024
Sales person Kristin Mitchell was wonderful! She listened to what we wanted and what we had to work with and made it happen! We walked out buying a bedroom suit! We brought our 2 youngest kids and she was amazing with them! Our kids are shy and they took right to her and even hugged her as we left!! Great, professional, happy, understanding, very family-friendly and worked with us and we are happy! She has definitely made us return customers and I recommend that if you want new furniture, go to Ashley 's in Springfield in Independence St and ask for Kristin! You will be absolutely happy you did!
Mayela Hilton
Feb 24, 2024
Delivery was the best and the gentleman weee so nice and polite
Reita Limpus
Feb 23, 2024
Very kind and helpful.
Kisha Woodward
Feb 23, 2024
I'm not sherry you have the wrong number
Sarah Lexie
Feb 22, 2024
The staff were so friendly and made us all feel welcome. They had a good selection of affordable recliners and we had two delivered. Their delivery men were also nice and understanding of my son who was extra excited to see the Ashley logo on their shirts and the big truck. Such a great experience.
John Idoux
Feb 21, 2024
Great delivery crew who were careful and assembled furniture very professionally
Kade
Feb 21, 2024
My visit to my new couch set was very professional and amazing
Matt W.
Feb 21, 2024
The sales team was great to help us out, especially while we were there with our 4 kids. Unfortunately, the surprise extra charge when it came time to pay left a pretty sour taste. They also had a BOGO on pillows, however they only had one in store which will require me to drive another 2 hour round trip to pick it up, because for some reason it can’t be delivered with the furniture we purchased.
Linda Widders
Feb 20, 2024
I was told by Cody Elwood and another salesperson that the leather automatic loveseat with a console could have the console removed. They told me their delivery men could do that for me. Then when the men arrived today, I was told if it was not removable because there would be a gap remaining where the console had been. I don’t care for consoles. I think they cheapen the look of the furniture. I also dislike being mislead by people. I’m not a happy customer and will be sharing my experience with friends and the internet.
Terri Ryan
Feb 20, 2024
When you walk in just ask for Louis. This guy still know what "customer bliss" is! Such a refreshing experience compared to so many brick & mortar businesses these days. Louis was an excellent salesman and I will return!!
Carol Schriver
Feb 20, 2024
Aaron was very friendly and easy to deal with. Great experience and smooth transaction.
Heath
Feb 19, 2024
Very knowledgeable staff . Bailey and billy were super helpful!
Swan's Water Gardens
Feb 19, 2024
We really enjoyed working with Andrea C. Very helpful.
Karen Hemman
Feb 19, 2024
Love Ashley's furniture and excellent customer service. Thanks Zakk for all your help.
Corey Craig
Feb 19, 2024
We are alway greeted with a smile. Always get shown the right furniture that we need when we need it.
Teresa Smith
Feb 19, 2024
Love this store!! I was shopping for a couch and with Cory's help purchased exactly what I was looking for. Can't wait for delivery.
Sheryl Everson
Feb 18, 2024
Excellent service by sales people. Seemed very attentive to my needs.
Clay Adams
Feb 18, 2024
Disappointed that you can not buy something off the floor. Pricing in system did not match pricing on item. Salesman Billy did a great job, got the pricing fixed for us. We will definitely consider Ashley furniture for our future furniture needs.
Cyndi Carron
Feb 18, 2024
Salesman "Amir" was patient, polite, and sweet, not to mention damn good looking!
Kristin Maerke
Feb 17, 2024
Zac at Ashley Furniture was great. When we walked in President’s Day weekend, I’m sure it was obvious we were just looking. But Zac was so patient and gave us all the information we needed. We had randomly found an amazing deal on a great couch. Get the protection package if you can. We’ve used it multiple times.
Michaela Jones
Feb 16, 2024
Very accommodating, clean, reasonably priced, friendly and professional! Greatly recommend!!
Dylan Johnson
Feb 14, 2024
Found a couch that was on sale for $700 that was comfortable and the wife approved of. That alone would have been worth the trip. What surprised me was how thoughtful the salesman was. He told my wife and I that he was going to be close by if there were any questions but he wasn’t going to bother us. He was always close enough for me to flag down but never bothered us or tried to sell me anything. He treated us like people and not just customers. Nobody likes a pushy sales person. He just rang me up and answered my questions about the warranty and where to pick up the couch I purchased. A wonderful experience. I will be shopping here again.
Rob Cave
Feb 13, 2024
Great employees and always helpful.
JD pridgen
Feb 12, 2024
Professional- courteous- and quality. Just what we were looking for. Thanks for making our shopping experience very pleasant
Spencer Ernst
Feb 12, 2024
Great couch selection in store with awesome customer service. Hassle-free browsing that lets you look without being bothered. But, all your questions get answered when you’re ready for them.
Arya Alabama
Feb 11, 2024
Friendly helpful service
Richard Jennings
Feb 10, 2024
Very personally and helpful a pleasant experience
Janet Crooks
Feb 10, 2024
Kristin Mitchell is fabulous to work with. She was patient with us and made our shopping experience so much fun!!!
denise h
Feb 10, 2024
They were prompt and right on time. Very polite. Cleaned up their packaging and looked everything over.
Michelle Bowe
Feb 09, 2024
They were great !
Monte Johnson
Feb 06, 2024
I had a very casual experience buying furniture today. It wasn’t a pressure purchase. I really appreciated that about it. Cole Allenbrand was great to work with. Thanks Cole.
DiLana Kuticka
Feb 06, 2024
I had a specific piece of furniture to match and voila I found what I needed at Ashley.
Dennis Newquist
Feb 05, 2024
Quick, simple transaction. JP did a great job - highly recommend.
Ethan Ruhland
Feb 04, 2024
Jake from MSU was great, very nice and helpful.
Steve Hutcheson
Feb 04, 2024
Great experience Jamey! He remembered our previous inquiry and had all the information we needed ready. Great product at reasonable price.
Dan P
Feb 04, 2024
Came in today looking for a sectional. Greg greeted us and told us to let him know if we had any questions. After looking and sitting in almost every sectional we asked Greg about the one we loved! He gave us some numbers to consider and my wife and I discussed over lunch. We came back with a price match and Greg honored it. We have our new couch coming soon! Thank you Greg and Ashley Furniture for the excellent experience!
Stacy DeFreece
Feb 03, 2024
Jamey is super helpful and knowledgeable. Would come back to see him anytime. Texting system for scheduling your delivery is a little clunky and the "Fulfillment1" wording could be confusing to most.
Danette LaFollette
Feb 02, 2024
Very attentive and knowledgeable salesperson (shopping for a new mattress). No pressure sales.
Mary B
Feb 01, 2024
I was kindly and respectfully greeted at the door by Leah. I appreciate that, because I had recently walked through another store a couple doors down, and I wasn't acknowledged by them at all!!! Fortunately, their stupidity was a win-win for me and Ashley Furniture! I scored a great sale deal from the kind and customer focused Leah, and Ashley made a rocking sale that will result in follow-up sales. Thank you Ashley Furniture, and special thanks to Leah!
Eric Perryman
Feb 01, 2024
Jeff was very friendly and helpful with our purchase. We will be back for our future needs
Mary Myers
Jan 29, 2024
Ask for Ryan, he’s the best!
Bob Horman
Jan 27, 2024
Great purchasing experience.
Amy Artman
Jan 27, 2024
Andrea was a great help! Her kind attention made us return to the store and then make our purchases - she was the best thing about the store
Jeffrey taylor Wingfield
Jan 25, 2024
Greg and Amber are class acts!!! 5 stars on the customer service!! We will be back for sure!
Kck Mt
Jan 25, 2024
I’m impressed!!! The customer service is amazing. I bought the sofas from Ashley and happened to change the items and Matthew Ve was very helpful and patient, thank you! Keep up the good work :) so excited for the new sofa that will be delivered in about 2 weeks will see how the delivery part goes and I’ll leave the review again.
Burnout TV
Jan 24, 2024
Someone please yell in Billy's hearing aid and tell him he's doing great
Daniel Buffington
Jan 21, 2024
If there were a zero star, I would give it. More than$1000 for a reclining couch and it didn't last 6 months before becoming so broken it's unusable. This is after our furniture was not delivered on the agreed schedule. After repeated calls to get warranty covered repair over two months, there has still been no repair and no response from Ashley other than they are looking in to it. They have lost us as customer's forever, and we'll be exploring a complaint with the Better Business Bureau. Do yourself a favor and spend more at Haverty's, and make sure the furniture is not made of particle board, aluminum, and pleather like this one.Update 3/6/24: after 4 months of waiting, wrong parts being delivered, Ashley employees telling us if we wanted good furniture we shouldn't buy from Ashley, automated text responses that make no sense, and a couch that gets more broken by the day Ashley informed us that because we moved 4 days ago, months after filing the warranty claim, our warranty is voided. Their last response was, " if there's anything else we can do, don't hesitate to contact us. " No, thank you, you did enough when you ripped us off with crap furniture and refused to honor your warranty. We don't need anymore of your"help". We're off to buy better furniture!
Marcia Eagan
Jan 20, 2024
Great service. JP was very helpful and I purchased my new swivel recliner for a m him.
Jackie Vaughn
Jan 20, 2024
Ordered furniture 21.2 months ago still no furniture had to take off work to schedule delivery and they didn’t show up. Didn’t get advertised Black Friday gifts either. I am now canceling my order as nothing has been completed as promised.
Roger Pinnell
Jan 20, 2024
Everyone was helpful and patient. I had to measure an area in my house to make sure what I was looking at would fit.When I get that done, I’m going to go back to Ashley’s to buy.No pressure from the sales person. I appreciate that.
Michele Cross
Jan 19, 2024
Louis was a huge help getting our order finalized and set up for delivery! Can’t wait to get our couches!
Chrisy Barnes
Jan 18, 2024
Was just looking to buy in a couple months but the sales was really good. Salesman very knowledgeable and easy to work with.
barbara fox
Jan 17, 2024
Ashley furniture has nice furniture at reasonable prices but has the WORST customer service. No one knows what department handles what. I had a 2 month old power recliner break and it was horrendous to try to talk with someone about it. Got the run around (too long to go into here). It took two months and several trips to the store and phone calls. Now my sister who bought the same chair as I did is going through the same thing. HORRIBLE> Wish I could give negative stars.
Craig Seibel
Jan 15, 2024
The salesman was very helpful in while I was looking for a recliner
Peggy Thompson
Jan 14, 2024
I love Ashley's and I love their furniture even my parents has Ashley furn. Everybody is nice and friendly up there in Spfd Mo. I want to mention Jacob Knowles ,very customer service-oriented. I definitely plan on buying a sectional through him.
Garrett Tharp
Jan 14, 2024
The team that we worked with helped us out tremendously! Everyone was super friendly. The thing that stood out the most was that they weren’t pushy with anything, if we didn’t like something they wouldn’t try and keep pushing it in our face. 10/10 will come shop here again!
Mark Shipley
Jan 12, 2024
Nice salesperson and no pressure.
Terrell Coleman
Jan 11, 2024
Lindsay and Kristen were both amazing . They helped me so well with getting new furniture.
Rita Durocher
Jan 09, 2024
We had a very specific size loveseat we were looking for, and Kristin Mitchell helped us find exactly what we were looking for.
Angie Curry
Jan 07, 2024
Great experience, Jamey was fantastic. Only negative is that it literally takes 3 hours to buy anything. They need to figure out a way to speed up that process.
Christopher Jones
Jan 06, 2024
Salesman was wonderful and directed to exactly what we needed with our very specific requests. I am excited!
Bryant Riggs
Jan 06, 2024
Leah did an excellent job helping me find just the right recliner. I’m 6’3 so it’s difficult. She found one that I am happy with. Bryant R
Tammy Rader
Jan 06, 2024
Worst experience I have ever had. Took forever to purchase a couch, my car purchase took less time. They lied about delivery, they lied on shipping and they lied on credit back to my card for an item they could not guarantee. Run away from this store, it's not worth it.
Alicia Jordan
Jan 05, 2024
Everyone at Ashley Furniture was helpful. Jake K., Bailey and the Sales Manager. Showed us all of our options and made us feel we where educated on all the choices. Then the sales manager went out of his way to provide us with the best price. He spent a lot of time helping us find an affordable option. When we were doing paperwork, he offered us bottled water just to round out the wonderful experience. I will continue to Shop at this store for my Furniture needs. An Amazing experience!
Melissa Bagwell
Jan 03, 2024
- Bought TV stand & Dining Table/ chairs in store- were told one item would be available on a Monday, next item available on the following Saturday….. and that we’d get a text 48 hours prior to that as a confirmation.- Never got a confirmation text. SO, we called the Friday prior, and they confirmed items would be ready Monday to be picked up.- Called again Saturday to confirm again- they said everything would be ready Monday to be picked up.- Monday- still no text. We looked online and saw the warehouse was closed on Mondays. SO, we called and they confirmed warehouse is closed on Mondays, so we’d need to schedule another day. SO, we scheduled for Tuesday to pick up.- Tuesday my husband shows up at designated time and had to wait an hour for items. He brings it home, and most of the parts to the TV stand are broken/ damaged. He calls immediately and was asked to email photos of all damaged parts- so he did. The lady says it’s too late to submit the warranty tonight, so it would be submitted first thing next morning and that he’d get a call regarding the status……- Wednesday- NO confirmation call. I called mid day and was told nothing was ever submitted, but that she would submit it while I was on the phone, and was told she’d request an entire replacement for us, and that we’d get a call the next day with status update.- Thursday- NO confirmation call. I called and the guy told me nothing had ever been submitted and requested photos to be sent! I explained my husband already emailed photos 2 days before!! I asked to speak to a supervisor due to multiple mixed messages, he told me a supervisor would be calling me soon.- I waited an hour and called back….. lady told me we had called multiple times and multiple warrantee requests had been submitted and that it takes 72 hours to get an answer on those.- Friday day a supervisor called me, I expressed our horrible customer service experience. He told me we would be getting replacement parts, NOT an entire replacement, despite already being told we’d get an entire replacement… and to call when we received the parts, and that they would then send out a person to put the TV stand together for us.- Saturday we received the replacement parts.- Monday I called to request someone to come put it together and then we were told “they don’t come put it together when we didn’t have it delivered, and it was originally a pick up…. and that we’d have to put it together ourselves.” When my husband opened the boxes they were ALL the WRONG parts AND almost all were damaged!!- What a horrible unprofessional customer service experience this has been!!
Dallas
Jan 02, 2024
We went in not looking to buy and after speaking to Jaedon, he helped us pick the perfect couch. We were met with nothing less than the best customer service and hospitality. Thank you to Ashley for helping us find the best furniture. We recommend Ashley to anyone in the market for furniture
doug jones
Jan 02, 2024
Excellent help finding dine chairs. Not pushy.
Dale Davis
Jan 01, 2024
We found matching power recliners in leather for a very reasonable price. Jake at South Springfield location was very knowledgeable, and helpful not pushy. Great experience!
Brianna Brand
Jan 01, 2024
Everyone was friendly. Answered every question we had.
Janice Jones
Jan 01, 2024
Was very satisfied with customer care and service right along with good sales and JP Price was an excellent professional service man! Thank you@
217263
Dec 31, 2023
Very kind ladies helped me find the right dresser for me. Great all around costumer service and hope to see them again.
Kristi Patrickus
Dec 30, 2023
Great assistance and helped us out very quickly! Thanks all!
Jill Baker
Dec 30, 2023
We went to Ashley for furniture for my son’s first apartment because we had such a great experience when picking out furniture for my daughter. Billy was extremely helpful and very knowledgeable. We would definitely recommend Ashley.
Bill Lister
Dec 30, 2023
Very friendly and excellent service. Bailey was helpful and explained everything in detail before we purchased our product. Would recommend Ashley Store and there associate for your furniture purchase ☺️.
Dayna Miller
Dec 30, 2023
We had a great experience. JP was great to work with and helped us find everything we wanted for our soon to be forever home!
Marsha K Donovan
Dec 30, 2023
The salesman and service was excellent. However, it was a surprise Christmas gift for my daughter, and I was told there was no way they would call or text her, and they did!!! 2 or 3xbefore the item was delivered! A week before it was to be delivered! Then, when I called the store to tell them, they even called and emailed and texted 2 or 3 more times!!! I am still not happy about this and would like to talk to a manager!
Aimee Brown
Dec 30, 2023
Jamey was beyond fantastic! We walked in was able to look around and feel the place out before being approached which was nice. Usually you walk in and someone is racing towards you. We talked, he got to know us, I was very specific on what I wanted and he took me to the correct section of the store where my family found the perfect sofa and love seat! As we were doing paperwork and sitting together, I said this is beyond perfect and my house will look amazing because of Jamey and my husband good choices! Thank you!
Edwin Spangler
Dec 29, 2023
Great service.
Penni Medley
Dec 28, 2023
Met my salesman just after entering store. Explained what I was thinking and after a short time we were sitting on the display discussing life and making friends. Price was agreeable, delivery was ok and he is awesome. Stopped back in to thank him and have him a hug.
Joyce Feltner
Dec 28, 2023
Very friendly helpful, nice choices of colors, material, etc to choose from. We already have several pieces from Ashley I'm sure we will continue to add or replace as time goes by.
Candy
Dec 27, 2023
Leah was very helpful. I was looking for black mirrors.
Cindy Jenkins-McKean
Dec 26, 2023
I had a good experience in the store...the problem is that the employees do not answer the telephone. I have left 3 messages, from when they are not open...they can't be bothered to return a phone call.
Cousinjohnny Janson
Dec 24, 2023
Very pleasant and we were not pressured to buy anything. Excellent staff and inventory!!!
Lewk Barx
Dec 23, 2023
Excellent service, great prices! Buying a great mattress right now! Check this place out!!!!
Dee Brown
Dec 23, 2023
Really like their furniture. I don't like high pressure salesman. I like to look and make my selection and decision.
Edward Gilman
Dec 22, 2023
Friendly, efficient, did a great job.
Cindy McKean
Dec 22, 2023
Lewis is awesome! Enjoyed working with him!
Christin Heller
Dec 21, 2023
They were very helpful in buying our furniture. Appreciate it.
Dalyn Hazell
Dec 21, 2023
I had a really poor experience with this Ashley store. They were very hard to get in touch with and my table came 10 days after the promised delivery date. I was not compensated at all for this delay, and the staff seemed apathetic to the whole situation. Will definitely not be shopping here again.
Larry Hutchinson
Dec 21, 2023
I called 3 times just to get a quote. Once I received a price then I had to call again. When I finally spoke to someone that was able to get me the price we had such a bad phone connection I could hardly hear nor understand what they said. This person only said they knew the connection was terrible. I. Finally just called AGAIN. The payment email ended up being difficult to download the link to make my payment. The payment took 4 attempts to finalize. The best customer service came from Jennifer from Dufresne Customer Service dept. She stayed on the line with me until it was fully processed. Kutos to Jennifer! We finally finished it this afternoon! I hope my replacement parts come in a shorter timeframe than the order process became. The text I received stated they received an “emergency” message?? There wasn’t an emergency, only a complete lack of customer service. This really should have only taken possibly 2 calls and a few minutes to get replacement cushions. Unfortunately I’ve been working on this most of the week to simply get customer service.Regards,Martha Branch
Mark & Kay G.
Dec 20, 2023
Found exactly what we were looked ng for!
Tim Sandborn
Dec 18, 2023
Everything was fine when purchasing a new chair. What I am not happy with is the fact the sales woman said she would talk to her associate and get delivery charge either no charge or a lower price. I should have looked closer at invoice. after I was away from store looked and Saw a $169.00 delivery charge. I’m only an hour away would have never agreed to this charge had I known. Was going to drive the hour and pick up chair tomorrow as they were closed Sunday and Monday. We called to cancel delivery and then told oh the chair is not available until next Saturday. Was told by sales people that all we had to do is drive to factory and chair would be available to pick up. Now it is not available for almost a week. Don’t tell me one thing and then change in less than 24 hours I’m so tempted to cancel and go with a Lazy Boy chair. I have 48 hours to cancel. I’m out now looking to see if Lazy Boy has a w I want.
Donna Cody
Dec 18, 2023
It was wonderful. I’m very pleased with my purchase and Kristin Mitchell was great to work with, couldn’t have ask for a better experience. Thank you Kristin
William Moore
Dec 18, 2023
Billy and Christen went above and beyond with knowledge and charm. Two very good sales people
John Jay Wilson
Dec 17, 2023
About a year ago I purchased 2 sofas and ottomans and a dining room set totaling over $10,000. We all purchased the additional protection plans for each of their sets that we purchased. We discovered that the frame was broken in the oversized ottoman on one of the sofas. I contacted the company we purchased they addition protection through they declined the claim because it was a structure issue that should be covered the the warranty from Ashley Furniture. In October, I contacted Ashley customer service process about the issue and they said someone would contact me with 48 hours to come look at the damage. Several weeks passed with no contact. I contacted them again and was told the claim was closed. I reopened the claim and again was told within 24-28 hours I would be contacted. Again nothing. I tried to contact them through another channel via text. I was asked is we sat on the ottoman. I said, "It was a piece of furniture" and we told that voided the warranty. I've attempted to talk to people higher up the leadership at Ashley and each team has been denied. The customer service process at Ashley is broken. Their warranties are worthless, their follow-up is non existent. I've attempted to resolve this issue in a professional manner but their customer service process does not allow for that to take place. I will never purchase anything from this store again and will encourage others not to purchase anything again. They ottoman was only about $500 of the $10,000 total. They would prefer to lose a customer for life who will influence others not to purchase from their store again as well rather than work to find a solution to their terrible product and even worse costumer service system. Any assistance you can give to correct the issue or help others avoid making the same mistake would be greatly appreciated.
john casey
Dec 15, 2023
Had a great time with Jeff! If anyone needs a raise there its him! Great and friendly salesman. When you walk through those doors ask for Jeff! And thank you Jeff! I was able to understand everything they had and if there was a wait exactly why. Great service as always!
Stephanie Vonallmen
Dec 14, 2023
No pressure sale. They explained everything. Showed details of the bed. Help keep it in are budget.
Caroline Jenkins
Dec 13, 2023
Bailey and Greg were great to work with! Greg explained everything and took his time to make us feel like we were more than just another customer to make a sale. He and Bailey worked with us to make sure our bed could be delivered to our area since we live a long ways from Springfield and then out in the country.
Heather Eastburn
Dec 12, 2023
Good customer service
Chris Kesner
Dec 12, 2023
Was greeted right away. Jake took the time to show us everything in our interest and helped us pick the best option for our budget. Great shopping experience!
Michelle Brown
Dec 10, 2023
Greg was great!! Helpful and not overbearing. We had a great experience!
Angela Boger
Dec 10, 2023
Billy was professional and knowledgeable about what I was looking for and was not pressuring me to purchase.
Tom Wilhoit
Dec 09, 2023
Greg was easy to work with, and not to pushy and had good knowledge of the furniture we purchased. We also got a good deal.
Jeanne Lea
Dec 08, 2023
Bailey was very friendly and helpful. She listened to what I was looking for and helped us find exactly the right chair in the price range.
Donna Gleb
Dec 08, 2023
Greg was a very nice man that help me out with my couches I will be going back and getting more furniture at Ashley's in Springfield Mo and a speedy delivery Thank You Greg
Marsha Jones
Dec 07, 2023
We were looking for an affordable sofa for our son, and Cody Elwood was both helpful and friendly in finding exactly what we were looking for.
Donna Hughes
Dec 06, 2023
Customer service was absolutely great. Buy my sales associate I couldn’t ask for a better one. Pricing on my mattress that I thought was a little high priced. Delivery time was outrageous. And they sold me a couch that was out of stock. I have to wait two months for my couch, which I think that is absolutely ridiculous. Had they told me that I had to wait two months for the couch I probably wouldn’t have bought it. I just moved into my new place and Willard and I have no seating area in my living room. Financing was very quickly done which I appreciate that.
Colt Tubbs
Dec 06, 2023
Very professional!
Jared Gregory
Dec 05, 2023
Greg was a wonderful salesman!!! The manager was amazing also!!!
Joan Davidson
Dec 05, 2023
Great service and friendly folks to do business with. I am expecting my new recliner on December the 7th. Can't hardly wait. We got our couch home yesterday with the help of our neighbor.
Taryn Quessenberry
Dec 05, 2023
We had a great experience with Jamey. I can’t wait until we get our new couch.
James Mooneyham
Dec 04, 2023
Great job guys!
April Davis
Dec 04, 2023
We had a great experience this time at Ashley furniture store in Springfield Mo. Jeff was wonderful and had great customer service. He was great to work with. Thank u Jeff for all your help.
taps Hood
Dec 04, 2023
Working with Billy was great. Had worked with him on previously other purchases. Helped me select the right piece of furniture for my needs.
Chanda Wainscott
Dec 04, 2023
Gregg and the manager were great
Dana Runyan
Dec 03, 2023
So far so good. Jamey was great to work with! We’re excited for our delivery
Dakota Clift
Nov 14, 2023
Me and my wife recently got new furniture, everything was great the sales guy wasn't pushy and was able to be found quickly and easily to answer any and all questions. was told 8 weeks on getting it here and that was no problem, when the problems started was there was no phone call letting me know my furniture was in, my pick up date was scheduled on a Monday and the distribution center is closed on a Monday luckily I had done some research before I drove an hour to get there and seen the doors woulda been closed. I understand things happen and I'm not the only customer but I couldn't even call the store because the automation wont give you that option no matter what you say or numbers you push. If I ever come back to get anything more I will be sure to get a store phone number that actually rings into someone's phone and not a call center.
Emily Masheleni
Nov 04, 2023
Jay the store manager helped us find exactly what we were looking for in our price range and with an amazing deal! Definitely recommend coming here and having Jay help you find what your home needs!
Olivia Turner
Oct 31, 2023
Had the pleasure to have Greg as our salesman and got to chat with Amber...both are very pleasant. We bought furniture but unfortunately we had to cancel and they wereunderstanding. They have a variety of nice furniture. You won't be disappointed. Thank you to Ashley's
Scott Bell
Oct 31, 2023
Took time to show us options, listened to our needs. Excellent experience.
Sam Wormington
Oct 30, 2023
We had a wonderful experience buying furniture today! Jamey was very helpful!
Andrew Denney
Oct 29, 2023
Good selection at good prices. The store manager Amber was very helpful we when had some questions.
Mariah Barnes
Oct 29, 2023
Had a little trouble finding someone to help me but once I did the service was golden!
Jose Casanova
Oct 28, 2023
Great!!
Chris Hartgraves
Oct 28, 2023
Jake was very helpful and a lot of fun to speak with.
John C Belisle
Oct 28, 2023
Jake was super helpful and very low pressure. Furniture is great quality and prices are very fair. Everything is also AMERICAN MADE! which is very important to me. Will recommend to everyone
Justin Sherron
Oct 28, 2023
Great experience! They worked with me to find what I needed in my price range. Go see Billy he will get you what you need!
Heather Noggle
Oct 27, 2023
Great customer service. Quality furniture.
Whitney Leonard
Oct 26, 2023
Would rate zero stars if possible. This store has horrible customer service. We were lied to about the delivery of our purchase and then told too bad when we complained. The girl on the phone even laughed at my husband when he told her how disappointed we were in our service. They do not care at all as long as they get your money. Buyer beware.
Kristy Vunesky
Oct 26, 2023
Great experience with our salesperson Cody. I am disabled and Cody was willing to work with us to make the process of buying new bedroom furniture easy and fit my disability needs. He went above and beyond and we were so appreciative and will soon have a beautiful new bedroom set! We recommend Cody and Ashley Furniture in Springfield highly.
Kelsa Kirtley
Oct 25, 2023
Great service & great quality
Leslie Workman
Oct 25, 2023
Staff was very helpful and knowledgeable and helped me find just what I was looking for.
Mark Pehrsen
Oct 24, 2023
Highly recommend! Thanks Dante!
Marty Stewart
Oct 23, 2023
Dante was extremely helpful with our recent purchase.
Mike Cluck
Oct 21, 2023
I purchased almost $3000 in living room furniture on Oct 20 and I was told by the sales person to expect the furniture to be delivered NO LATER than Nov 11, that deliveries were running 2 to 3 weeks out. I explained we were having company for Thanksgiving and it was imperative we have the furniture before Thanksgiving so family would have a place to sit. Nov 11 came and went and no delivery or no call from Ashley. When I called yesterday, Nov 13., I was told the furniture would be delivered Nov 24 the day after Thanksgiving. You can imagine how mad I am. All of the existing furniture in the living room was given away on Nov 10 in anticipation of a Nov 11 delivery. We now have a living room with no furniture other than lawn chairs brought in from outside and a house full of family coming for Thanksgiving dinner with no place to sit. The sales rep either flat out lied about when to expect delivery or is incompetent. I have purchased a lot of furniture from Ashley over the years but this will be my last!!I even called the store yesterday to talk to someone and was put on hold for 20 minutes.
J DH
Oct 20, 2023
Dante was friendly and professional. He listened to what I wanted and showed me those options. He didn’t show me things other than what I specified and I appreciated that. He also accommodated that I needed to go home to measure and then work over the phone to complete the transaction. I would certainly visit Ashley again based on my experience with him.**update** taking my money was where the good experience ended. The first couch they delivered was broken. They ordered a replacement but no one ever contacted me to say when I’d have it. I called a few weeks later and they said it would be another 6 weeks. You have to call different locations each time you need something. The store employees are useless for anything other than taking money and they do not return phone calls even when they say they will. Bottom line: this is not a full service location that gives good customer service from beginning to end. Cannot recommend.
Brandy Barlow
Oct 20, 2023
My home furnishing specialist Leah listened to all of my needs, was so very helpful, and got me exactly what I wanted! She also got me interest free financing which was a plus on top of the great experience! Thank you Leah for helping me find the perfect items for my children and I!
Vicki Herzig
Oct 16, 2023
Friendly willing to help even though I wasn’t sure of what I wanted exactly
Roland Williamson
Oct 15, 2023
Really like the sales woman.Very surprised at the rate for delivery of an item that was over 2K (Nebraska Furniture offers free delivery)Got a little irritated that during the checkout process our sales person answered the house phone when there were at least 6 or 7 men standing around doing nothing. Maybe next time if there is someone with a customer, someone who isn’t helping a customer should take the inbound phone calls.
Carol Schroedle
Oct 14, 2023
Everyone at Ashley is so friendly and so nice. Our salesperson was very knowledgeable on mattresses. We could not be more happy with our experience!
Jason and Barbara Butterfield
Oct 14, 2023
When we were shopping for new furniture we were told 5 day delivery. When we made our purchase 5 days later delivery time was estimated to be 14 days. Disappointed. Another case of a salesman over promising and under delivering.
Norma Swanson
Oct 13, 2023
Very friendly and helpful staff. Good prices and good value.
Carolyn Poag
Oct 11, 2023
Excellent
Colton Carson
Oct 10, 2023
I’m giving one star and that’s only because I liked the lady who helped us get our bed, after that everything has been awful. Two days ago I purchased a bed that was originally supposed to be delivered on Friday, they are supposed to text you 24 hours before delivery, I get a text today (Tuesday) 3 days before and they give me 10 seconds to reply before rescheduling my order for TWO WEEKS LATER I go to the store and of course nobody can help me and it also can’t be delivered to the store. I’m extremely unhappy with the situation and the fact that nobody can seem to figure out why it texted me so early or why & who rescheduled the delivery. I have documentation of the original delivery date and now, two days later, it’s not able to be delivered on Friday when it was originally scheduled for and I already purchased the bed.
Steven Dickerson
Oct 10, 2023
JP worked with us and showed us diff options for what we were needing. He also helped us get the payment the method that worjed best for us . So far Ashley hss been a good experience.
Rachel Mahnke
Oct 10, 2023
They were helpful and friendly. Our sales person was fast and efficient too. Overall it was a good experience. ☺️
Dustin Reynolds
Oct 10, 2023
The young lady that I dealt with did absolutely amazing her name was Baily. She was professional. She was new, and she knew exactly how to handle a client that had money that had the ability to buy things she did not push around the bush. She got herself some upper management to help. The gentleman was amazing to do business with. He actually helped me out, financially put me into a situation where I have a beautiful house for furniture on its way and I left with a smile on my face
Pat Burks
Oct 10, 2023
They are very awesome l enjoyed our visit and Billy and Louie
Bonnie Colby
Oct 09, 2023
Louis was great to work with.
Marta Edwards
Oct 08, 2023
I had a wonderful time shopping today.You need any furniture make sure you check out Ashley Furniture. Wonderful sales staff around very friendly helpful and polite.Way to go sales staff awesome experience 👏
Aarti Singh
Oct 07, 2023
Great experience
Judith Moore
Oct 06, 2023
The salesperson, Billy, was so helpful,When asked questions he answered in clear and understandable terms. This was important as my husband and I are both senior senior citizens and some people do not take the time to make themselves understood. Billy did take the time to explain details of the items we purchased and the details of the payment process. We had a wonderful time shopping and ended up buying 3 couches for our tv room. Thanks,Ashley, for having such fine furniture and staff that goes the extra mile.The Moores
Joan Drage
Oct 06, 2023
Tired old broad with a dog no less. And was treated beautifully!! Never pushed or rushed. Guided to what I needed and helped in all ways. Ashley Store and Lewis are the best! Thank you!!
Jennifer Haglund
Oct 05, 2023
We had a great experience! Our salesman was wonderful and made our buying fun!
Amy Koch
Oct 05, 2023
I had called for a few plumbing issues, nothing urgent, thinking I’d have to schedule an appointment. Jake arrived at my house less than an hour later!! He was very knowledgeable, kind and he did the job quickly and showed me the final product! It was amazing! I will always call Whit Plumbing for any issues and you should too!! Thanks again for the great work Jake!
Paula St. Romain
Oct 04, 2023
So I was told they would take away my old twin mattress and as soon as they came with my new twin mattress, they wouldn't take my old one. I will never buy from these company again!!!
John Mabrey
Oct 04, 2023
Jake Knowles was awesome very nice and professional and a great salesman
Duane Hamilton
Oct 04, 2023
All was excellent especially Billy and his wealth of information. How ever, we were told delivery would be $99 but the invoice shows $199. This is unacceptable
Brett Snider
Oct 03, 2023
Great sales people! Very helpful, let us check out things on our own but yet somehow still able to be right there to answer questions and help out with product details. Quality furniture at a great price.
Billy Hall
Oct 01, 2023
Louis was awesome, honest and not pushy , will be buying from him again.
jeff slavens
Sep 28, 2023
Very polite and helpful
Tara Cope
Sep 27, 2023
There was a little problem at first but it was fixed and that's all that matters nothing to do with the furniture it was just a problem with delivery. Good things are worth waiting for! We love our furniture and it's so worth it!
Connie Walker
Sep 26, 2023
We recently bought a power reclining sofa from Ashley. It was a much better furniture buying experience than any other place we went to. The sales people were helpful, but not pushy, and they really worked hard to find just the right sofa for us. Jamey, the sales guy we dealt with at the Springfield MO Independence St location was super nice, and put so much effort in to making sure we were happy. He did a great job answering all of our TONS of questions. We took up a lot of his time, but he never rushed us or acted bothered. Overall, it was a great experience.
Shelley Bixby
Sep 25, 2023
Fantastic service, Dante was phenomenal helping find exactly what we needed. Super happy customer!
Kristy Salisbury
Sep 25, 2023
We went into the store to buy a sectional and Louis helped us do that plus we added 2 end tables, a bed and 2 side tables! He was awesome and we enjoyed our experience at Ashley!
Alison Doran Harris
Sep 24, 2023
We purchased a table and chair set for 8, as well as a sofa and loveseat. We were told it would take a couple of weeks to be ready for pick up at the distribution center in Republic. We called one week prior to confirm the pick up time, and to our surprise, we were told that we would first need to pay for the items before we could pick them up. The surprising part was the fact that we paid for the items in full when we purchased them in store. After several hours, we were called back and notified that the salesperson who waited on us was new and that she didn’t ‘attach a file’ but that they now could see we did pay for the items. The following week we called to make sure the items arrived at the warehouse and were available to pick up, and we were then told our order was cancelled. We did not cancel our order. We were told that we would receive a phone call back from the manager at the Springfield location to figure out next steps. We never received a phone call back, so instead we called the call center. The call center rep was able to locate our order and confirmed it was not cancelled and that we could pick it up. We still have never received a call back from the manager. We rented a moving truck to pick up our order and brought it back to our new house. When we unboxed it, we noticed the table has been scuffed and glued back in on the side. The sofa’s sidearm was not flush with the back of the sofa, causing the screwed in upholstery to come out. When we called the store, we were told to speak with the escalated store operations. When we called the escalated store operations, Susan told us that when we pick up an item from the distribution center, it’s on us. Bear in mind that when we picked up the items, they were wrapped in boxes and we could not see the damage until we opened them up. Susan said that someone would call us back and then hung up on us. Given Ashley Furniture’s track record of not returning calls, we aren’t holding our breath. We will NEVER EVER purchase from Ashley Furniture again, and will make sure everyone we have ever met hears of our experience.
Sharlene Hurt
Sep 24, 2023
I went in to look at king bedsI entered my current income info for approval.The sales lady at Springfield Mo did not like the amount approved so she took the laptop from me.And I am guessing increased my income considerably to get the amount she wanted to have my account approved to buy an expensive bed with platformThis seems to be illegal?? Should I pursue actions?
Gerry Miller
Sep 22, 2023
Bailey was our sales rep.....she was so pleasant and so wonderful to work with. We love love love our new Sofa! Thanks Ashley Furniture@
Sherry White
Sep 21, 2023
They worked hard to get us the best deal and stayed after the store closed to get us what we needed.
Pat Shaw
Sep 20, 2023
Excellent sales rep, great experience!
Melody Parks (Mel)
Sep 20, 2023
Ashley was so patient with me while I was looking at the charms. She gave me some options and helped me put a good group together. I will definitely be going back!
Bobbie Kowitz
Sep 19, 2023
Bailey was 👍 great. Very easy to talk and deal with. Gave us a mover and we are getting our purchase TOMORROW. THANK YOU Bailey!!!!Things have changed! There are 4Places on the table that need attention. We called Bailey withASHLEY HOME STORE who was are sales person. I explained problems and asked her to help with this. She has not called us or reached out to us. We can not get ahold of her now. HELP USWe drove up to Springfield to see if this would be taken care of. The staff,especially the "Store Manager " as she called herself, was very rude. Said that she was not going to do anything. ! NEVER AGAIN!
Bob Colozzi
Sep 19, 2023
Very professional and new what he was talking about. Our sales representative was the best.
Adam Miller
Sep 17, 2023
Dante was polite and showed great customer service getting me a bed that met my wants and needs!
A.J. Smith
Sep 16, 2023
The perfect dining room set exists!At Ashley Furniture you'll find a great selection with fantastic sales associates!It was fun and easy. We were in and out within an hour!
brandy gray
Sep 16, 2023
Loved the service. They were really good with my disabled child talking their ear off. I will definitely be going back.
Tomme Snow
Sep 13, 2023
My husband and I went in on Labor day. We were greeted with in the first 30 seconds. 🙂Unfortunately we didn't hit it off with the salesman we first started working with but ended up working with the Store manager (Amber) she was great! She was very informative, professional and kind. The store and bathrooms were very well kept. I will encourage my family and friends to shop at Ashleys.
Ashley Blades
Sep 12, 2023
As always Ashley helps us get the furniture we are looking for
Tammy Weston
Sep 10, 2023
We purchased a loveseat, ottoman and an extra long entertainment center. Our salesman was phenomenal.
Kevin Patterson
Sep 09, 2023
Please read this review. My grandmother went in there to purchase a mattress a few months ago. They told her that she had a 90 day return policy. She went in there before the 90 days was up and they said there was nothing they could do. It was only 30 days I didn’t know about this to a few months afterwards my grandmother started crying and opening up to me because I asked her what was wrong. She said she hasn’t been able to sleep since she bought the mattress mattress she wanted was only $1000 in the one they talked her into buying what is 2500 non-only was she up sold she was scammed then they told her she need to sleep on the mattress for 90 days to see if she likes it or not but the thing here it is they want you to sleep on the mattress that way they don’t have to return it because you done slept on it. I would really watch your guys his back purchasing anything from this company.
Martha Worley
Sep 07, 2023
Our salesman was very knowledgeable, friendly and helpful. Great shopping experience
Sherrie Gates
Sep 07, 2023
My husband had to hunt down a sales person after waiting at the counter for over 15 minutes. My husband finally found one and he was nice and helpful. This was on August 24th. He informed us that it wouldn't be delivered to us until September 6th which we agreed because we had no choice. A few days before the delivery date I received a phone call saying our bedroom set furniture would not be delivered on the date we were told and that I would have to call Ashley store and reschedule. I called on September 5th and I had to deal with an automated phone system. It informed me that it was going to be 2 more weeks. This will end up being a month or maybe longer. We have an empty room and we're having family to come and stay at our house next week. It's too late now for us to go somewhere else so we'll just have to make due.Our 1st shopping experience at this store was great and our $7500 mattress that I need for my damaged spine was delivered on time as promised.I would like to think that think that this $3400 order will come with some kind of compensation
Jana Henderson
Sep 07, 2023
Friendly, helpful staff. Dante was great!
Belinda Baker
Sep 06, 2023
Very helpful!
Debbie Clarkson
Sep 06, 2023
Service was excellent!!!
Greg Johnson
Sep 06, 2023
Michael was great. Very informative and helpful. Great value and price. Just bought a 2nd bedroom set from them and it was another great experience!
Jim Johnson
Sep 06, 2023
The sale people were very friendly, polite, helpful and most of all very knowledgeable about the product they were selling. I believe they did all they could to make my experience as smooth as they did. A great buying experience
Karen Overstreet
Sep 05, 2023
Kristin was kind, helpful, and easy to work with!
Courtney Gourley
Sep 04, 2023
They had a great love seat that we ended up buying. The service was horrendous, multiple sales people looked right at us and walked away before we finally asked for help. The level of incompetence and complacency exhibited by some of these people was jaw dropping. Probably not returning any time soon.
KRISTIN MALSAM
Sep 04, 2023
Leah was patient and knowledgeable on the store couches. Loved her!!
Gina Snider
Sep 04, 2023
I was greeted soon as I walked in and both sales associates was very helpful.
S. Mixon
Sep 04, 2023
Kristin was great. Patient with our toddler. Didn’t overwhelm us with suggestions. Gave us multiple quotes for configurations. Managed her time well with other customers and wasn’t pushy when we had to leave to deal with said toddler and come back. Could have saved $150 on ashley online but appreciated her help.
Donna Eggert
Sep 03, 2023
Amber and Kristin worked so hard on helping us with all of our needs! Wonderful experience so far.
Mike Cross
Sep 03, 2023
Staff was very friendly and end extremely knowledgeable
Christie Juneman
Sep 03, 2023
Jake was very helpful and very polite. I highly recommend Jake Knowels
David Prigel
Sep 02, 2023
They had the quality and selection that I wanted , the prices were excellent!
Cindy
Sep 02, 2023
Dustin was very helpful in helping us find just what we needed!
Symone Williams
Sep 02, 2023
Great customer service when you go ask for Louis he's the BEST .All of the employees are great but I love him he made it an amazing experience
Mikayla Scharnhorst
Sep 02, 2023
Rich is the best! Nice guy
Nikki F
Sep 01, 2023
Ashley furniture is a joke. I just recently moved and I ordered a dining table from them, the next day I get an email telling me they canceled my order. I called to figure out what is going on and they said they canceled it because they couldn’t verify my address. I verified my address with them and let them know it is correct and to please undo the cancellation. They would not and told me I had to go into the store and replace my order. No thanks, I’ll just take my business elsewhere
Phil Richardson
Sep 01, 2023
Good experience. Made a purchase
Brandon Norris
Sep 01, 2023
Michael was kind, funny, and super knowledgeable about what he was talking about. He gave great customer service which made the buying process really easy.
Chelsea Clothier Conway
Sep 01, 2023
Got completely scammed by my sales lady (Kirsten?). Came to get couches. She told me I’d get 25% off if I also got a mattress. She finally talked me into it after I denied several times. I only did it for the 25% off. I was also told our old mattress would be taken when they delievered. They didn’t take the old mattress. The box springs I ordered was too large and they won’t let me return it. I also did not get the 25% off that I was promised, after looking at the receipt— costing me an extra 1,000 dollars. I was completely lied to and scammed. However, we do like our furniture and mattress. We just paid much more than we should have. I would like the store manager to contact me.
Loren Broaddus
Aug 31, 2023
Great service by Leah and Jake!
Kristi YourWeddingDresser
Aug 31, 2023
Bought the table I saw online. Quick and easy
Natalya Kosareva
Aug 31, 2023
We love shop here cause of great customer service! Nice service and great atmosphere!Good deal on furniture. Thank you guys for your time with us! You like always above and beyond!
Dee Bopp
Aug 30, 2023
Leah, in Springfield, did an awesome job helping us find just the right leather sofa and a even caused us to decide on a new mattress also. 👍
Amy Hale
Aug 30, 2023
Good customer service. The salesmen were not pushy and listened when I told them exactly what I was after.
Dawn Clatenbaugh
Aug 29, 2023
Terrible customer service. Poor communication between sales and delivery department. Called numerous times only to be be put on hold and then disconnected.
Lisa Palmer
Aug 29, 2023
Dante was awesome and took great care of us. He went to the trouble to price out a first set of furniture, and then we found “the one”, and he gladly started over for us. We are delighted with the purchase.
Jamie Lane
Aug 28, 2023
Awful experience. Will never be back. Go to Show-me furniture. Same Ashley furniture brand. Less cost and way better experience.
Gina Carrara
Aug 27, 2023
Jim helped narrow down many choices for best bedroom set for our daughter 🌈
Christine Hill
Aug 26, 2023
Excellent service making the process much easier. Salesman very helpful and listened to us making it easier to find the right pieces.
Heather Smith
Aug 25, 2023
Found what I needed and was helped but not pressured by Jay. A good experience.
Katie Sanders
Aug 25, 2023
We found exactly what we needed! Very good experience.
Gershon Israel
Aug 24, 2023
Service was great and found what I wanted at a cheaper price. Thank you 😊
David Varner
Aug 24, 2023
Great staff and sales personnel. Got what I wanted and what I needed.
Mike Owen
Aug 22, 2023
Jake did a great job.
ashley salyers
Aug 22, 2023
Quick and easy experience! Jeff was great!!!
Peyton Meador
Aug 20, 2023
A really great shopping experience! Very friendly staff and Rich is very nice to work with. Took the time to answer all our questions and really enjoyed our first shopping experience with Ashley! Will definitely go back.
Sherry Pitman
Aug 20, 2023
Leah and Bailey were so friendly and answered our every question and did not pressure us in anyway...
Kim Shook
Aug 20, 2023
We found the perfect mattress for my grandson thanks to Bailey Lindsay and Billy Dillard. We'll definitely shop with them again.
Richard Rojas
Aug 20, 2023
Very helpful.
BJ Peche
Aug 19, 2023
Dante was very knowledgeable and helpful with everything I needed. I would definitely give him a great recommendation.
Debra Whetstine
Aug 19, 2023
Bailey Lindsay was wonderfulsale person with patience, knowledge and courtesy to my elderly mother.
Julia Shabura
Aug 19, 2023
We needed a couch and they helped us with it.we had a new guy but he did a good job.
Leslie Norman
Aug 19, 2023
Jay Wasson was great & able to get delivered earlier than online shopping was showing me!
Janet Myers
Aug 16, 2023
The sales person was very helpful and professional.Thank you
Patrick Gilbreth
Aug 16, 2023
Bailey met me there and it was fantastic to work with her
Dawn Drury
Aug 15, 2023
Dustin made sure that I had plenty of space and time to take a look at everything that I wanted to.No pressure just go in and browse, if you find something you like, ask for Dustin.
Jim Lamb
Aug 15, 2023
Great salesman and good quality
Micah Too
Aug 15, 2023
Awesome
Lisa Marrs
Aug 15, 2023
We wanted a nightstand to match our bed, and your staff person (Louis?), helped us find just the right thing. There was a cheaper price on Amazon, so we were just going to order it from there, but he did a price match for us, so we got a great deal! We were very happy with our experience, & will be back!!
Debbie Terry
Aug 15, 2023
Very bad experience the store just didn't want to work with me
Bennett's Bennett's
Aug 14, 2023
Jake was awesome!! He went above and beyond in helping us decide what we needed for our Family!! Hit Jake up for all your Ashley furniture needs!!!
Frances Laney
Aug 13, 2023
Louis was great to work with. He listened to what we were looking for and took us straight to it!
panda tayloe
Aug 12, 2023
Awsome as always when you got money of course lol
Carissa Hurt
Aug 11, 2023
Louis was fantastic. When we walked in and told him what we wanted, he immediately had the right piece of furniture on his mind. It was exactly what we were looking for. He answered all questions, was super friendly, and made sure we walked away with everything we needed.The store itself was clean and the quality of furniture was great. I highly recommend.
Chase_Royalty
Aug 11, 2023
Great experience and a good staff help me the whole way. The sales rep was great to work with.
Allen Beesley
Aug 11, 2023
Had a lot of help and great advice
Jeffrey Rich
Aug 06, 2023
Louis was so great to work with. He helped us pick out our dream furniture. It was a wonderful experience.
Carolyn Engel
Aug 05, 2023
Very pleasant and knowledgeable staff. I have always tried to use Ashly products!!
Gayla Heape
Aug 05, 2023
Louis was great to work with!
Charles Swope
Aug 05, 2023
My experience with Jayme was that he didn't push any sales, and they offered a price match that was on the Ashley website. He was very helpful. Just waiting for the delivery now. Thanks Ashley.
Sarah Worthington
Aug 04, 2023
My sales rep was great. Anyone involved past the point of making the sale could have cared less. Purchased 2 couches, 2 beds & a mattress. Reaching out to the Springfield store directly was near impossible, but luckily my rep gave me his cell number, so he was able to help me & even offered to come in on his day off. Couch was missing a back cushion, so they shipped a replacement to me. Mattress was on backorder, so I was told it would arrive in August (I ordered in June.) I was out of town the last week of July without access to my phone, which is when the mattress came in. I had voicemails beginning July 25 telling me it was ready for pickup & to call to schedule my pickup. I called August 2 when I returned to schedule the pickup. After discussing package dimensions & needing to schedule pickup, the call went blank. The rep wasn't responding to anything, so I hung up. Although I had verified my call back number multiple times "in case the call was disconnected" no one called me back. I then responded to an email from a rep that I had received, letting me know I needed to schedule my pickup by August 7 before they canceled my order. I responded to let them know about the call & let her know I'd be picking up the mattress the following day. The rep responded again, letting me know she would notate the order & extend the pickup window into September since I had originally requested a late pickup due to construction.I went to pick up the mattress, where I was told the mattress wasn't there. The lady at the front desk didn't bother to look into it any further & told me to look up the customer service number and call them. She had zero interest of assisting any further. Couldn't even be bothered to give me the phone number. I called customer service, where I was told the order was still in process & hadn't been delivered to the fulfillment center yet, although I have multiple voicemails telling me my order was available for pickup. I was told it is scheduled to arrive August 5. I drove an hour to pick this up. The representative I spoke with yesterday called me back today to let me know her request to have the mattress delivered to me instead of pickup (since I wasted a trip to Springfield) was denied b/c "after so many days" of me not returning calls, the order was canceled, and I would need to reach out to the store directly again. One week of me not responding to voicemails is all Ashley gives before canceling orders....even though I have an email from an Ashley Rep stating I have until August 7 before my order is canceled. I am completely baffled & disappointed by the level of service, which is next to none, we have received over this order. The only reason I am giving Ashley 2-stars is b/c of the great service Louis provided me. We had every intention of going back for 2 new recliners once construction is done, but this has been the biggest mess.
Heidi Smith
Aug 02, 2023
Greg did a great job working with me on price and tolerated all my questions. I love the quality of the table and the look and didn’t feel pressured at all.
Ann Huey
Aug 02, 2023
Took a long time, only financing available was triple the price, spent a long time waiting for them to communicate, couldn’t tell us the payment amount until after we agreed to purchase??
Debbie Edney
Aug 02, 2023
Friendly staff. Helped me update my account, ordered new furniture and was in and out quickly. No pressure to purchase un-necessary items.
Cheryl Murphy
Aug 01, 2023
Douglas went above and beyond on helping me find the perfect leather sectional for our family. I highly recommend!
Crystal Ettinger
Jul 31, 2023
Great experience!!! And we love our new couch! Can’t wait for it to ship!
Leah Speakes
Jul 30, 2023
Love Leah…she was very organized and took care of everything! I will come back to Ashley’s just to work with her! Excellent service!
Joseph Hague
Jul 29, 2023
Louis Taylor was our sales rep and he did an amazing job getting us the best discounts and the best deal that he could possibly get. He was very personable and great at his job. That man deserves a raise!
Barbara Davis
Jul 28, 2023
Would definitely not recommend buying your furniture here. They do not stand behind there products.
Gail Grady
Jul 26, 2023
Michael helped me In picking out my new furniture. Good prices and excellent customer service.
Rebecca Uhl
Jul 23, 2023
Where to start? We ordered an unassembled dresser from Ashley in Springfield, MO back in March. When we finally received it from back order in April, it took us over two hours to assemble it because of how poorly it was manufactured. There were serious flaws and some of the bolts given to us to hold the drawers were they need to be, couldn’t even be threaded through. We call the store and they get us in touch with the company we need to call to come out and see if they can fix it or be sent a replacement. They can’t even come until June! June finally comes and they come and say well they can’t fix it and they couldn’t even be paid enough money to put this piece of furniture together because it was essentially a piece of junk. So we wait a few weeks and I go into the store because I have yet to hear from the company. The manager puts in an emergency request to have to company reach out to me regarding our piece of furniture. It’s been almost a month now and I still have yet to hear anything. It’s truly unfortunate because we spent a lot of money on other furniture as well but this experience has been so bad that I will tell everyone I know to stay away. Customer service in the stores is a joke and they don’t even take us seriously.
Andrea Topka
Jul 21, 2023
Pleasant store and staff, they were knowledgeable
myles clopton
Jul 20, 2023
Great customer service
Jerry Mora
Jul 20, 2023
The worst experience I’ve had. No way to get ahold of no one!
Sandra Adams
Jul 19, 2023
Such a great place and such good service
Vickie Palmer
Jul 19, 2023
Really tried to meet oyr needs. Went the extra mile. Friendly and knowledgeable.
Mike Frecks
Jul 19, 2023
No pushy salesman was great help showed me just want I wanted.
Pam Garrett
Jul 18, 2023
Douglas was great to work with. He listened to what we needed and was very knowledgeable about the furniture we chose.
Dennis Allen
Jul 18, 2023
A wonderful place to shop with great prices and phenomenal staff.
Tommy Barrett
Jul 17, 2023
Fantastic service, easy to work with. Will update if anything goes sideways with the delivery but doubt it.
John Hyatt
Jul 16, 2023
Fantastic experience! My Salesman was great!!
Ruthie Kelley
Jul 16, 2023
Had wonderful assistance, best time I’ve had buying furniture.
adventures with FLY Frances Youngblood
Jul 15, 2023
The salesperson, Brian was really helpful and patient while we tried out several different beds.
julie scott
Jul 13, 2023
I purchased a chaise sofa sleeper for $799. Got home and receipt showed he sold me a chaise sofa with no sleeper, and when i questioned it, he said that the sleeper was $999. They would not stand by their deal. I canceled the order and will never shop Ashley again despite needing a bedroom set, dining set, coffee table, and sofa. That was an expensive $200 decision for Ashley.
Karen Johnson
Jul 13, 2023
Greg was very kind and very helpful. He was very knowledgeable in the products and helped us get exactly what we wanted.
Diane Dufresne
Jul 12, 2023
Greg Kaatz was knowledgeable of their products and extremely helpful to me when choosing a bedroom set. I went back a 2nd time to get a dining room set. Greg kept me within budget and got me out the door in a timely manner!
Edward Berridy
Jul 10, 2023
Received a recliner on March 21. Drivers were pleasant and the set up was okay. Had to have a service call a few weeks later because the massage function stopped working. Repair man was conscientious and it worked perfectly for him. The next time I tried it again it would not work. I called 3 weeks ago and still had not received a response as of today 7/10 so I called the store, but they are ALWAYS too busy to answer a call and a callback doesn't happen. I texted the number provided for service assistance and it took an hour and a half for a response. Finally got a response but whoever's on the other end is very slow with any response. They've now ordered parts which will take 7-14 days to deliver then I have to reach out to THEM to schedule a service call.I spent 40 years working in Customer Service and have to say this is the poorest/worst example of "Service" I've ever seen. I'd advise anyone considering a purchase from Ashley to think twice. The service after the sale is sorely lacking anything even remotely resembling "Service".
Tom Ellis
Jul 10, 2023
Everyone that helped were great. My only complaint is there was way too much paperwork that need completed for a credit card sale.
Scott Allen
Jul 10, 2023
Jamey was really great to deal with. No high pressure sales and we got exactly what we wanted at a very great price.
Pat Shelton
Jul 09, 2023
DANTE great helpful informative attentative but not pushy. I have to comment on his appearance which was neat, professional, perfect without a suit. Ashley's was the 5th furniture store my daughter and I had visited today the previous stores and sales persons were ok but Ashley's and Dante were by far superior. I will shop there again.
Joyce Harmon
Jul 08, 2023
Very knowledgeable. Great product. Made my shopping experience very easy.
Premier Property Management
Jul 08, 2023
Leah Riggs is amazing. Possibly the best sales experience I’ve ever had! Great young professional.
Susan Cox
Jul 06, 2023
Leah was very knowledgeable and professional helping me find the perfect mattress. She was friendly and very savvy with getting me the best deal!
Patricia Schneider
Jul 06, 2023
I went with my grand daughter and had no intention of making a purchase but the prices were good and I made a purchase of two items.
Jeffrey Lomenoque Arceo
Jul 06, 2023
Rei Dolfo
Holly Black
Jul 04, 2023
Jamey was our sales rep and he took the time to make sure we found the right bed for us!! Thank you!!
Bryan Kasch
Jul 03, 2023
Great experience with Kristen today. She worked with us to get what we needed.
Dalek Nation
Jul 03, 2023
Delivered and setup as promise. Delivery crew very professional. Store was having wifi problems when I made my purchase. I got nervous when 2 days after I paid I still had no delivery date. Went to the store to ask my sales-person why he couldn't give me an estimate. He told me to talk to the person in charge at a desk in the middle of the store. That person gave me my delivery date. Gotta ask: why couldn't the sales person have gone over to that desk and to get an answer? Only reason for -1 star, everything else was professionally handled.
Theresa Jenkins
Jul 03, 2023
Douglas was so patient with me as I could not make my mind up. I high recommend him as he will do everything he can to help you pick the perfect couch out to fit your needs. Great group of people at the Springfield store.
Michael Becker
Jul 03, 2023
Douglas Fewell greeted us with respect and a smile, gave us a great store overview and handed us the store flyer. We appreciated his no-stalking and no pressure sales to buy something . He answered all of our furniture questions quickly and offered many different layout options. He had a great positive vibe about him and he should go far in his sales career! We look forward to working with him again!
William K Higgins
Jul 01, 2023
Sure would have liked to got a free pillow or something for spending a grand.
Carol Erb
Jun 30, 2023
Great service. The friendliest staff with no pressure 🙂
Howells Life
Jun 29, 2023
I’ve been trying to get in contact with this location for almost a month now to receive my refund and not to my surprise i cannot reach anyone at the store. Is it too much to ask that someone give me a call back 😡 or a manager give me a direct line to speak with someone physically in Springfield.
Jana Hilt
Jun 28, 2023
They assigned someone to help me and keep me updated from checkin to checkout. He also fit in tire rotation and alignment on a booked Saturday.
Ron Ray
Jun 27, 2023
Excellent Customer Service Salesman was no pressure. We browsed at our own speed. He was there to answer our questions. Thumbs up to Dante. Thank You!!!
David Whaley
Jun 25, 2023
Louis the sales person was very professional and a joy to work with. Amber the manager was an amazing help to get us the Living Room furniture that was wanted at a great price.
Randall Graver
Jun 24, 2023
I had a great experience at Ashley furniture. Both salespersons we dealt with in our two visits were awesome. I really enjoyed the conversation and am very happy with our purchase. Thank you so much. Great employees are hard to find but the two we had experience with went above and beyond
Terri Ballo
Jun 24, 2023
The drivers were great, the items were great but the bed slats and sides were eliminated from the first order while the computer systems were down. They finally came in about 2 weeks later and the slats are too big. I need my bed so my son-in-law is cutting them so they fit. So I’m disappointed in that. Otherwise everything else was great!
Melanie Armitage
Jun 20, 2023
Great customer service! They will do the best in their power to get you a great deal! Friendly help, beautiful furniture!
shanna Tilley
Jun 20, 2023
Purchasing was a breeze. Excited to see how the delivery process goes.
Tim Smith
Jun 19, 2023
Kristin was very helpful. She spent almost two hours with us and answered all of our questions. She also wasn’t pushy and was very knowledgeable!
Amy Gayer
Jun 18, 2023
Our salesman was great. We loved that he did not follow us all over but was there when we needed him. We kept him about 30 min past closing time and I kept apologizing and he was so kind and helpful with everything
Leanne A
Jun 17, 2023
Bought a new 3 piece sectional about a month ago; paid for in full that day, no financing. The in store experience with the sales rep was fantastic, but everything went to poo after that. They said I'd have the full sectional delivered that following week, yet I only received 1 section. Delivery drivers said another had been there for them to pick up, but the box had been crushed and when they opened they saw it had been damaged so they didn't bring, kudos to them on that part, really. But then they said the third section wasn't even on their list so they weren't sure what was going on with it and customer service would contact me within 48 hours. Never got a call, tried calling for 2 weeks could never get an answer. Finally went through the automated service to see if the pieces were available to schedule another delivery, it said both remaining pieces were ready for delivery. Once again only had one piece delivered today with so sign of the third, and since the missing piece is the live seat that connects the other two pieces I really had nowhere to put the chaise that was brought to me today since I have to have the full couch set up differently in the meantime. Due to this they had to take it back with them and I told them not to deliver until the other piece was also available otherwise it won't fit. Very, very frustrated with the poor communication and customer service from this company right now. Where's the rest of my couch!?
Doug Greer
Jun 17, 2023
Had nearly $300 from not using a warranty, as promised five years ago. Surprised with all of the strings to use it such as full price items only and minimum purchase of $500. Bought a chair. Oh well. Glad that is over
Elsa Gomez
Jun 17, 2023
The worst experience .I made an order and it took 3 months and it never came.I don’t recommend this place never.They will lie.
Jerry Murray
Jun 17, 2023
Very friendly staff, Douglas helped us find the recliner and side table that we wanted. He appropriately answered all questions and the pros and cons of all the furniture in the store laid out for us no hidden details, just an excellent shopping experience.
Sarah Worthington
Jun 15, 2023
Louis was fantastic to work with and so patient with my 2 boys while I shopped for new couches.
Barb Wolfe
Jun 15, 2023
Jamey was incredible! Very personable and so professional. He made my experience so easy. Thank you so much. I would highly recommend this Ashley Store.
Aaron Hilton
Jun 14, 2023
Sales person was very knowledgeable, friendly and efficient. Great experience .
Lori Wilson
Jun 12, 2023
Very efficient and professional personnel
Wanda L. Negron
Jun 11, 2023
Michael @Springfield location was courteous and provided an excellent customer service.
Brailey Ross
Jun 10, 2023
So helpful and nice!! Found my perfect couch for such a good deal!!
Anjolena Tucker
Jun 04, 2023
Dustin Bramley was great guy! He answered all of our questions even if we repeated the same questions few times. He was kind, funny and very informative. Our couches are amazing and the delivery guys are great! We are definitely coming back again and we did recommend Ashley to our family members!!
Jo Ann Runner
Jun 03, 2023
I was so impressed with the quality of what I bought. The sales person, Billy, was amazing. The whole process took no time and it was done and I am thrilled. Thank you Billy for all your amazing help!
Peter Pasillas
Jun 03, 2023
Cody, my sale's rep, was very friendly,helpful and accommodating as to what I was looking for with my budget
Gill M
Jun 03, 2023
We came here for a mattress and a recliner. We spent 2 hours being shown the best mattresses which I did not want. When we got to the point of getting the financing the older gentleman helping us seemed frustrated that our budget wasn’t 10000 plus dollars. We ended up finding a mattress we liked and it was fairly cheap compared to the tempurpedic. He kept reminding us that our budget barely allowed the mattress and we should try other financing companies which I did not want to do. He was very pushy and not once did he thank us for purchasing or anything. We had a younger guy named Dante who I would assume was being trained he was very friendly and not pushy. We decided to purchase our recliner elsewhere because the older gentleman was so pushy and kinda rude. My boyfriend got approved for a lot more than I did and I all we saw was dollar signs in the older gentleman’s face. He kept trying to sell us adjustable bases for as much as our mattress cost which we repetitively declined. Looking back we should’ve just walked out but we really liked the mattress we got.
Kathleen Dennis
Jun 03, 2023
It was hard for me to make a decision. They helped me a lot.
J P
Jun 01, 2023
Kristin was absolutely perfect from start to finish. Her customer service and professionalism are second to none. We will be lifelong Ashley customers as a result of her hard work and dedication.
Jamie Edie
May 31, 2023
My daughter and I purchased the Hartsdale reclining sectional from the Springfield store. Emily was very helpful and was able to get us a great deal. I have purchased other pieces from this store in the past and have always received great customer service.
Tami Sherman
May 31, 2023
Salesman was great. Showed me what i asked for, and was very helpful...
Faye Holder
May 30, 2023
We were well taken care of with excellent knowledge of the product
Cindi McMeekin
May 30, 2023
Emily was great on the phone...
Stephanie Bailey
May 30, 2023
great
Amy Konwinski
May 30, 2023
The sales person at Ashley was friendly enough, but they were dishonest regarding their service plan. We had this BRAND NEW recliner less than 7mths when it stopped working. We first requested service April 1st and have yet to see movement. We HAVE recevied about 1000 excuses. It's been almost 2mths and we're still waiting.Update: we are still waiting! Three and a half months and counting.10/13/2023 The repair technicians have not shown up twice now. The "next available appointment" is December 15. Is there a way to give zero stars???
Jennifer Chastain
May 28, 2023
We had a great experience and look forward to more purchases with them in the future!
Bonnie Cannon
May 27, 2023
The salesman Lewis Taylor did an excellent job of serving us and giving us the best deal possible! I would highly recommend Ashley Furniture Store in Springfield, MO!!! This was our first purchase and we are so impressed with the customer service and the quality of the merchandise!!! Thank you!!!
Doug Edens
May 27, 2023
Finish failed on a table included in a $2,000 dining room set within 5 months and Ashley informed us they don’t stand behind any quality issues if the day it was delivered the furniture is in good order. I have been an Ashley customer for 30 years and could not imagine they don’t stand behind any quality issues with their products, I guess we were lucky up to this point.You can see form the photos the tables finish is clearly delaminating with widespread finish failure.After we contacted Asley in January after a long delay, they sent out a repair person in April who agreed it was an unrepairable condition. After 5 weeks of no word, I called Asley this week to find out the next step and was told “we determined not to cover the damage because when we delivered the table it was in good condition and that is our standard policy”.When I asked when this decision was made, they said in April. I asked why didn’t you contact us with the result then? Response, nothing, not an apology or anything. Let’s recap; their policy is to not stand behind any quality issues and to not communicate with their customers. Is there any major store in Springfield that has such a policy? If there was would you knowing shop there? Of course not.
Sandra Mizell
May 26, 2023
Greet variety to chose from. Friendly staff. Our salesman, Jamey, was attentive and quick to offer suggestions. Will shop there again!
Crystall Jackson
May 24, 2023
Had a very fun experience, everyone was extremely friendly and helpful. I would definitely recommend.
Stephen Patterson
May 21, 2023
Our sales person was polite and courteous and was able to answer all of our questions.
Elizabeth Tingwald
May 21, 2023
Very friendly and great customer service
Richard Gayle
May 19, 2023
Best experience buying furniture then we have ever had!
Margaret Harris
May 19, 2023
The shopping experience with Ashley was excellent! No pressure/low pressure sales team who really knew their inventory and offerings. A great furniture shopping experience!
Kody Losh
May 19, 2023
Good people came through with there word would come back for sure and shop again
Paige Rose
May 18, 2023
Bethany in Springfield was so helpful and kind!
tori woodall
May 16, 2023
Greg, the sales guy was absolutely amazing to us and he went above and beyond by helping us get exactly what we needed and for a good price too. Thank you so much, Greg!!
Nicholas VanderSchaaf
May 13, 2023
I am missing piece F. It also took a while for an unassembled item to be delivered
John Mcdonald
May 12, 2023
Very nice, helpful and answered all my questions and also got a great deal.
Richard Galligher
May 11, 2023
Louis Taylor, did a awesome job. Cared about our needs in what we were looking for.Thank you so much.
Alice Bustamante
May 11, 2023
Leah was awesome at helping us out. She was very friendly and knowledgeable about all the products. We appreciate the great service and assistance in picking out our furniture.
Mary “Mary” Downing
May 11, 2023
We were happy that we found the love seat we were looking for and Greg was able to get a deliver day that worked for us.
Lou Ann Nodine
May 08, 2023
I'm so glad I chose Ashley. What a pleasant shopping experience. I was treated like family! The salesman who helped me was extremely helpful and knowledgeable.
Misty Widlund
May 08, 2023
This is not the first or second time we have bought furniture from Ashley. We purchased a mechanical recliner not even 6 months ago. It stopped working and are being told they won't fix it. We will never go back and buy anything.
Shmoges
May 08, 2023
Had exactly what I wanted easy financing and convenient delivery.
Frances Alfaro
May 08, 2023
Leah was attentive and had the best bubbly personality. I definitely recommend shopping here.
Mary LaRose
May 07, 2023
Very pleased with the salesman.he took his time and did not rush me in deciding what I wanted.
Cosette Belle
May 06, 2023
We bought a sofa from them that had a nice delivery team. It came with a rip in the back that they reported and said someone would call us and come patch it. That never happened. Then we paid the couch off and went in for a mattress. We immediately told them we were just looking and made it clear we wanted to be left alone and look for ourselves. Kristen, one of the sales reps was very aggressive in her sales pitches and doesn't let up. She never gave us a moment to think, let alone talk to eachother and never gave us space to look at what we wanted. Instead she was very insistent that we only lay on the literal most expensive mattress in the building and kept avoiding sharing the price. When she shared the cost, she was already doing a mock up of our payments and pressing us to buy right away (total 8k for only the mattress -LOL over the course of 72 months!). We asked for space and she left us alone for literally 30 seconds and was back and doing another sales pitch over our bodies while we tried to relax and think. At one point my partner said he did not want to lay on one of the mattresses while she controlled the remote and she just kept staring at us and waiting without taking a hint. This was the most uncomfortable experience I've ever had. We were actually ready to buy a mattress today and now we will be going somewhere else. As we were leaving, Kristen followed us out yelling after us that no one else sells more mattresses and that they do charity. It was beyond uncomfortable and just kind of disrespectful. I wish these people would learn that we will find them when we are ready and leave us alone. Stop acting like this is a decision you are in on making with us about our finances. You are a sales person looking for a payday, not my family.
Chris Cassidy
May 05, 2023
Very kind and personable enjoy doing business with them. Thanks again.
CR Eafish
May 04, 2023
Louis was a wonderful help with listening to what we were looking for without being a “pushy salesman”. We walked out of there with the purchase of a new sectional. I’m so excited to have it delivered and set up! Thanks, Louis… we appreciate your help today! We’ll be back to do more business with you in the future!
Tim Schacher
May 03, 2023
Our sales professional, Jamey Anders was very helpful and enjoyable to work with.
Dustin Bramley
May 03, 2023
Jeff is the greatest salesman on earth.
Cindy Burks
May 03, 2023
The gentleman who help us was so kind helpful and not pushing. The manager also help assist.
Kelly Evans
May 02, 2023
Spent more money than we wanted, but that's always the case with furniture! Bethany was super helpful. Knew just when to engage us and just when to back away so we could discuss the products in private. Cane away with a sectional and a separate recliner. Should be delivered in a couple of weeks. No complaints. Would shop here again.
Kate Benham
May 02, 2023
Everyone was really helpful and nice. Bethany was very open and honest!
Cole Huffman
Apr 30, 2023
Jay is great to work with. Straight and to the point, we were there to make a purchase and that’s what happened.
nyoom izoom
Apr 30, 2023
Billy was attentive and even remembered us from 2 years before. Easy experience all around.
David Farley
Apr 30, 2023
Very Friendly And Smiling Faces! Professional! Beautiful Furniture. Tables. Chairs. Couches. Beds.
Beth Dardenne
Apr 29, 2023
The 2 salespeople we worked with were great! They went out of their way and worked hard to help us get what we wanted and for a great deal!
Tim Hurd
Apr 29, 2023
Jamey was great to work with and very helpful
Mike Howie
Apr 29, 2023
Both Bethany & Jim were SUPER HELPFUL!! I could not have had a better experience! Ashley will be my #1 go to furniture store. Thanks Bethany& Jim!
Heather Clark
Apr 28, 2023
Bethany M. has been a rockstar. We have used her so many times over the years that I’m not sure if we keep coming back for the product or how well she takes care of us!!
Emily Wininger
Apr 27, 2023
Super upset with our experience, pressure in store and no luck using financing online. Bummer! Probably going to just pay cash somewhere else. Tired of making calls all day.
savanna sprinkel
Apr 27, 2023
dustin was amazing and helped me pick the perfect bed in my price range and that will help my back
Mark Adkins
Apr 26, 2023
We took delivery of damaged from the factory merchandise in October of 2022. A very expensive piece I might add. We were told they would replace it if they couldn't repair it. Three days later material shows up that is not the right material. We report that to Ashley to which they set a Repair appointment for anyway in November. The repair people show up and cannot do the repair because the right material was not sent. Plus the repair person stated this repair would be very difficult to do in my living room. We were told again we would hear from Ashley. A week goes by and we start calling. Through the entire remaining month of November and December we call and leave messages promised the manager would get in contact with us. Finally on 1/3/2023 I showed up at the store and confronted the Store manager. She assures me she will turn in a repair claim but she was having trouble getting a hold of anyone because it was right after the New Year. She told me she would call me the next day to which I never heard from her. So now my wife frustrated goes and confronts her again on 1/26/2023. This time a claim is turned in and again for February and again its cancelled because again the right materials to make the repair have still not been shipped. (We still have the original Material shipped in 2022) We again contact Ashley Home Office and again Customer Service and ANOTHER appointment is set for 4/11/2023. That appointment is too cancelled because again the correct materials have never been sent. Today we tried again three times to contact the store manager at Ashley Home Store on E Independence. Twice we were disconnected and on the 3rd time when we actually got a hold of someone we were intentionally hung up on. Today we filed formal complaints with the Attorney Generals Office, and the Better Business Bureau of SW Missouri.
Lyle Taffar
Apr 25, 2023
Came in expecting a deal on a certain kind size bed. The salesman ended up getting me qualified for a loan with absolutely no interest, as well as getting me a great deal on the price. Gentleman was very helpful. Would highly recommend.
Kristen Ogden
Apr 24, 2023
Very friendly and low pressure. Excellent prices.
ken mills
Apr 24, 2023
Enjoyed the selection and service at Ashley for years
tom cox
Apr 18, 2023
Kristin was warm, friendly, knowledgeable & patient not pushy.I trusted her.
David Eiken
Apr 16, 2023
Very professional and pleasant. Will purchase at Ashley again.
Tj Rolen
Apr 15, 2023
Just left the Ashely’s store. Jamey was our helper and he was amazing! He went above and beyond with helping us find exactly what we wanted and how we wanted it. Jamey was very friendly and he goes out of his way to help you and is not pushy or overbearing, I thought he was the manager for the longest time for how well he connected with us and made us feel comfortable even though we were new to furniture shopping.
Muhammad Umair Mukhtar Mian
Apr 14, 2023
Had great customer experience working with Mr. Billy who helped with lots of discounts and was very professional during business dealing
Molly Wilson
Apr 11, 2023
It was a great experience from beginning to end. Greg was very professional and helpful. Also Amber, was great as well.It’s nice to find someone who has knowledge of what they are selling. Thanks Greg! You are the best!
Rita Peterson
Apr 11, 2023
I walked in, was greeted, found the mattress I wanted, was given important Information to help me decide medium or firmFrom there were Checked out and set up delivery.
Gisela Garcia
Apr 10, 2023
Louis knew his product, was friendly, and helped us find the perfect sectional.
john walker
Apr 08, 2023
Blake was super helpful. We appreciated the time and honesty he had with us. We were very pleased and will be back soon for more furniture!!
Beto Beto
Apr 08, 2023
Great furniture & prices
Jane Paul
Apr 08, 2023
Blake, Ashley's customer service support sales person was extremely knowledgeable and helpful. He was very patient and professional.
Lucinda Wadlow
Apr 06, 2023
Love the chair! Thanks for making the delivery easy.
red dragon
Apr 06, 2023
Ernest worked with me and was a nice person to chat with while diguring out what i wanted
Dawn Fucillo
Apr 06, 2023
We had great service from both Louis and Greg. Very helpful and very transparent and informative.
Darin Ohern
Apr 03, 2023
My experience at Ashley Home Store was excellent! From the beginning of our greeting from Kristin! Kristin was friendly, knowledgeable and professional the hole time. She listened to both mine and my wife's needs and took us right to what we were looking for. (with options if her first choice didn't work out) In the end her first choice was what we were looking! Thank you Kristin
Beverly Slape
Mar 31, 2023
Douglas was a Great !!. He was so helpful. Would buy again from him.
Shirley Bloss
Mar 28, 2023
The experience was fantastic!
Kevin Tom
Mar 28, 2023
We had a pleasant experience at the store. We were greeted immediately by Melissa. She showed us the exact dining table set that was advertised online. Melissa took quick care of our transaction. We are very pleased to have shopped at Ashley Furniture.
ashley tester
Mar 26, 2023
Thank you Amber Crooks for the wonderful experience. My wife and I bought two theater chairs.
jswain1962
Mar 25, 2023
Douglas was very attentive to our needs and was very informative with the selection
Diane Ethofer
Mar 22, 2023
Salesman knew his stuff and gave me a great deal in time for a whole lot of family coming over
Dianna Blankenship
Mar 21, 2023
Worked with Amber and Christine. Both were personable, helpful, and knowledgeable. Would definitely send my friends to them.
Caron Wagner
Mar 21, 2023
Bethany was a great help.
Kim Lentz
Mar 18, 2023
Between the multiple sales people lying to us. Getting charged to deliver 2 items to the same house and the couch to be broke from day one...as a start. The company had a deliver date and never showed up or called. After getting the furniture the part that is broken and unable to be fixed, still is not fixed 4 months later because they ordered the wrong part. They told me two different days they would be here and never showed or called to say they are not coming. I called and the told me it is still in St. Louis as well as the manager refused to speak with me. Don't buy from here, the furniture is cheap, they are not honest and the do not fix what they say they will, management will not speak with you about anything.
Natalee Bilyeu -Smith
Mar 16, 2023
My Husband Frank and I have bought several Items and we were happy enough to come back
Keith Spiva
Mar 12, 2023
Cody was outstanding!!
Tasha Arneson
Mar 12, 2023
Awesome prices and service! Ask for Jamey, not only does he like the Chiefs, he is great to work with!
Kathleen Riggs
Mar 12, 2023
Leah Riggs was awesome!!!
Dan Schnoes
Mar 12, 2023
My wife and I made purchases from the Springfield location before without issues. There was a living room set my wife and I were interested in. Billy helped us and said multiple times that he could give us 30% off AND get the 5 year no interest financing. He kept telling us we could have both trying to make the sale. When we went to figure out the cost he told us he couldn’t give us that deal and we misunderstood. We left and got the 30% with the no interest financing he offered us online. Not sure why he lied to us. I can only assume he wanted a bigger sale. We won’t be returning.
Ron Burnett
Mar 11, 2023
Once again Ashley has helped us purchase the right furniture for another room. Blake was very patient throughout putting the whole package together.
Haley Lofton
Mar 10, 2023
Delivery guys were awesome. Unfortunately I was told mis information during purchase from a sales person that directly inconvenienced and affected the delivery men, which made me feel bad. But they were very nice, I was misled by the sales department.
patrick coakley
Mar 09, 2023
Great experience again at Ashley Jamey gave us a lot of information so we could make an informed choice on the correct bed. We also found some great living room furniture at a great price. Thank you
Robert Pittman
Mar 08, 2023
I was very satisfied with the way they perform, The guy that help us was very kind knowledgeable and friendly thank you so much.
Terra Vestal
Mar 06, 2023
Melissa was amazing! Didn’t pressure us, was relatable, and very helpful.
Marilyn Kingery
Mar 06, 2023
The furniture was a step up we thought and good sale price, ordered a nice leather couch and loveseat.
Steven Ehrhardt
Mar 05, 2023
Great customer service.very helpful and price matched the online price for me.
Cody Frazier
Mar 05, 2023
Excellent customer service, very friendly and Melissa took very good care of us and got exactly what I wanted.
James Robertson
Mar 04, 2023
If you’re looking through negative reviews to see how bad it can get because you’re on the fence, then understand that there are apparently an infinite number of ways a furniture transaction can go wrong and the only thing that Ashley’s is more committed to than producing mediocre furniture is exploring the universe of possibilities of ways that they can fail your expectations.Update: I called the number indicated in the company response below and they said that I was confused by their automated message by understanding it to mean they were looking for additional feedback or to provide additional solutions. That sounds like nonsense taken out of context but believe me it the most sensible thing that has been said by any customer service agent they have.7/15/23 Update: i don’t recall when exactly I made this original post, but I believe it was in mid or late March. Today is 7/15 and everything is finally done, after dozens of hours, hundreds of calls, emails. Nothing was characteristically different about yesterday versus any other day working with DSG (Ashley furniture Licensee). I was at the location for more than two hours just yesterday after the solution had been submitted, approved, etc. took just that long for the left hand to talk to the right after months of back and forth. I cannot emphasize this enough - this is Spirit Airlines of furniture, and objectively the most dysfunctional organization I have ever worked with, just take up carpentry and make it yourself. You’ll have a skill in the time it takes you to work through their org chart and then you can pass that skill down to your children, who will be long born and resentful of you by the time your issue gets resolved through this company.
Tammy Swigert
Mar 01, 2023
The sales man was very rude think you might want to give them lesson on curtise I never felt like I was just some worthless person
Raymond Davolt
Feb 28, 2023
Good exp just got home with the items, not got them in or in packaged yet
Annica Kim
Feb 27, 2023
products are good, and staff were approachable
Greg Henderson
Feb 26, 2023
It was easy to get what we wanted to see.
Dave&Hyun-Sook Dyke
Feb 26, 2023
Leah did a great job listening to our needs and trying to find what we wanted. Ashley Furniture always has a decent selection of furniture and are surprisingly comparable to other stores in price.
Cal Maefield
Feb 25, 2023
Eric the sales guy was a professional and easygoing and patient with me
Lisa Coffel
Feb 24, 2023
Jay was very helpful!
Neal Moore
Feb 24, 2023
Very friendly & helpful, enjoyed our experience!
Caitlyn Hupman
Feb 24, 2023
They were patient with us and answered all our questions. As soon as we walked through the door we were greeted and helped
Deztany Overton-Haigh
Feb 23, 2023
It was an amazing experience manager greeted us Dustin was amazing and hilarious! My husband kids and i enjoyed our visit we got a lovely sectional! It Will be delivered Tuesday and we couldn't be more impatient! Thank you!
Leslie M
Feb 22, 2023
Great service, good choice of the item I was looking for.
Marla Falkenstien
Feb 22, 2023
It was great! They left me alone to browse, to my liking, til I was ready. Helped me purchase a dresser, good to go! 👍
Jasmine D Hollimon
Feb 22, 2023
Their customer service is stellar & the selection is amazing! We actually had fun finding the furniture we needed. At first it was a bit overwhelming, but Leah & Eric were great to work with. They actually listened & asked questions, making sure we found exactly what we wanted.Now we’re awaiting our delivery, which is only in a couple of days. So excited!!
Kathryn Pasley
Feb 22, 2023
Douglass ,our salesman, at the Springfield, MO location is fantastic! Provided great service, pleantly of smiles, and a great deal on our new couch! Next time you’re there ask for Douglass, you won’t be disappointed!
Suzanne Potts
Feb 21, 2023
The sales person was very helpful with the info about the mattress we were interested in buying.
Jackie Dressler
Feb 21, 2023
Thanks to Billie and Melissa for their professionalism and great service during our purchase. Also, thanks to Ashley who handled our paperwork in a very organized and professional manner.
Tamara Ford
Feb 20, 2023
Friendly and efficient. Looking forward to our new pieces!
Abbi Bartha
Feb 20, 2023
Leah did an amazing job with me tonight on getting my first dining room table and chairs! I appreciate her and will definitely be back to buy from her again!
paul tilley
Feb 19, 2023
Sales person was great! Made us feel at home with no crazy pressure to purchase
Vickey Gannaway
Feb 19, 2023
Billy was a lot of help thanks
Rick Curtis
Feb 18, 2023
I worked with Bethany and she was awesome very knowledgeable. Everything went very smooth. Will work with her in the future if I need anything else.
Virginia Haymes
Feb 17, 2023
Very patient to accommodate our special needs. Knew products well.
Timmery Clark
Feb 17, 2023
The salesman left us alone—which we wanted and liked!—as we were looking at all the items. Once we had some ideas, Doug came and answered all our questions. He helped us through the order and shipping process, and made sure we got the best price possible.
Jorge Orozco
Feb 12, 2023
So I purchased some furniture in this store. Got insurance for them as well, but didn’t use my insurance for it. Went back to get my money back from the insurance that I purchased. So apparently it’s a third party, and they were trying to get a hold of them but no answer or anything at all. So to sum it all I didn’t get the money back. And the store couldn’t do anything about it either. It’s just a bunch of bull. So if you purchase anything from them I would not recommend to get any insurance wat so ever from them. You would be stiffed. But other than that there furniture is pretty good.
linda oneill
Feb 12, 2023
Jay provided Excellent Customer Service. He introduced himself and asked if he could assist me. I informed him that I was looking for 2 items that I had seen Online. He verified that he could order them and extend the Best offer available at time of purchase. He was able to setup a 6 month zero percent interest contract.Making my Purchase very accommodating to my financial needs.
John Edmiston
Feb 11, 2023
Personnel very friendly and patient.
Honey Christian
Feb 11, 2023
We got what we wanted at good price! Thank you!
Mike Ayers
Feb 11, 2023
They sold a mattress to my mother-in-law that was defective. They would not replace or give credit back. They do not stand by their products. We will never shop there again.
Debbie Page
Feb 09, 2023
The two gentleman were very informative on the bed I bought, answered any questions I had and explain in detail what I was getting.I will recommend them to others.
Joel Block
Feb 09, 2023
Leah was fantastic!
Chris Edwards
Feb 06, 2023
Friendly staff good selection... Stopped here first to buy a double reclining love seat.. then shopped all over town ... ended up coming back and made the purchase.
josh miller
Feb 06, 2023
Very happy with the purchasing experience... the salesman was very knowledgeable and friendly. We were greeted promptly at the door but felt no pressure to buy. The prices were fair and will definitely swing by again for the next major purchase.
Stephanie Basham
Feb 05, 2023
Pleasant and easy going sales lady.
Larry Ehlers
Feb 05, 2023
We needed a power lift recliner for my wife. The local Ashley store matched the Ashley online price. We saved more than $600 on the identical recliner compared to the sofa store next door.
Jennifer Kennedy
Feb 04, 2023
Always friendly and good selction
Joyce Reedy
Feb 04, 2023
I bought new good quality furniture. The salesman was very courteous. I will be shopping there in the future.
Michele Casteel
Jan 31, 2023
We purchased a new bedroom set from Ashley's on black Friday of 2022. We received our nightstands they were damaged, we are almost in February 2023 and we still have not been able to get any assistance on fixing the nightstand or replacing. Our bed was supposed to be delivered before Christmas. We have never received it. No one in customer service had been able to help. About the 2nd week into January we are told that our bedroom furniture has been discontinued, and we cannot get it anymore. We went to the store and we're offered the display model which was dirty from hands and the bottom rails are chipped and the bed is wobbly. We asked for our cash back from purchasing the bed and we were told they would send a check in 6 weeks. We wanted to return the nightstands that don't match any bedroom sets and were told that our $800 nightstands that are damaged we cannot return or receive any refund on. We are extremely upset with the customer service no one at the store wanted to help they kept telling us to call the number. But the number goes to India and they tell us the opposite of what the store says. We had previously bought multiple pieces of furniture from Ashley's and thought they were helpful before but this experience is completely ridiculous
Kalob Rogers
Jan 30, 2023
BUYER BEWARE: NO RETURN POLICY, NO ACCEPTIONS. We ordered a large brown leather rocker recliner from Ashley and we received a grey fabric medium sized recliner that did not rock. Currently, we are in contact with customer service to see if this issue is resolved promptly.
nancy marie
Jan 30, 2023
Thank you Dr. Loove!! All around great experience with Ashley. ⭐⭐⭐⭐⭐
Debra Brandwein
Jan 29, 2023
Great info...gave us good price. A little disappointed on having to wait a month
Greg Johnson
Jan 29, 2023
Jeff provided excellent customer care. He was mindful of when to leave us to consult, and very knowledgeable about the differing finance options.
DeAnna Fite
Jan 28, 2023
Drew was a great sales person and would definitely recommend.
Amanda Kern
Jan 28, 2023
Bethany was great to work with! We are so happy we chose Ashley Furniture!
Pam Thompson
Jan 28, 2023
Salesperson,Leah, was very friendly and helpful
Teresa Kemm
Jan 28, 2023
First time visiting and was impressed with the store layout, the helpful, friendly, and knowledgeable staff. This store was BUSY yet things moved quickly and efficiently and there was plenty of staff to support the shoppers. Not a lot of color choices and most styles are updated modern but found a traditional piece that worked. Not something I see mentioned in ads often but they do carry brand name mattresses in addition to their own. I’ll definitely be coming back to check that out.
Breanna Robbins
Jan 28, 2023
Jamey was helpful and great to work with. He also was great with our kiddo
Lulu Dixon
Jan 27, 2023
As of now we only have one couch. We purchased 2 couches and a recliner. One couch and the recliner were both damaged and we sent them back to the store.The delivery guys were fantastic and took their time inspecting and installing our couch. Hope to receive the new pieces soon.
Enoch Freeman
Jan 25, 2023
I'm honestly just not a fan of how I'm treated at Ashley. I don't appreciate the high-pressure sales or the desparate "You have to get an Ashley credit card!" tactics. Once the sale is closed, you basically don't exist. Both deliveries we got left us with our old furniture to deal with, and I can't get in touch with anyone to figure out how to get it hauled off. I fail to see what value Ashley provides when purchasing a mattress when Tempurpedic has disposal included in their delivery if you order direct.
Shanda McKenzie
Jan 24, 2023
Edit to my previous review. We had a defect in our couch that happened during the manufacturing process. We have contacted customer service 4 times and sent pictures and each time I have been told we would hear back within 24 to 48 hours. I also contacted the local store and spoke with Ashley and she sent an email to customer service. 10 days later we still have not heard from anyone. This has been extremely disappointing that the local stores have no control anymore after spending the amount of money we did.Great experience with Greg as our sales representative. He made the process enjoyable and flawless. His follow up skills were phenomenal and I hope to do business with him and Ashley Furniture again in the future.
Daniela Bowers
Jan 24, 2023
I appreciate Ashley working so hard to get me the pieces of furniture I liked.She was kind courteous and professional. 5 star service.
Dean Penovich
Jan 23, 2023
Our sales person Leah was excellent.
Stephanie Clark
Jan 23, 2023
Enjoyed the shopping environment. Not pushy but also there to help with questions.
Debbie Ziy
Jan 22, 2023
If you go to Ashley’s in Springfield ask for Glenn. He did not pressure and knew his furniture to help me to pick out what I wanted.
Stan Johnson
Jan 22, 2023
Great experience
David Hughes
Jan 21, 2023
Great selection and good pricing.
jacqueline james
Jan 20, 2023
Excellent service. Jace Enlow who help us was extremely helpful courteous and professional. The delivery guys were exceptional polite and did an excellent job with the furniture! I am very satisfied with Ashley Furniture and all the employees that I dealt with!
Jennifer McDaniel
Jan 20, 2023
Justin was awesome and we love our purchase
Millie
Jan 18, 2023
It was friendly and fun. They didn't follow you around like some do.
Brandon Dill
Jan 17, 2023
They gave me a box that's was taped up like it's new, but when I opened it it has a previous customers name, phone number, home address and such in it. It's also missing half the stuff needed to put the bed together and the pieces of the actual bed. Then on top of that they hit the other box with a tire of some sort and put a black mark on the head board. Trying to get it sorted out with them is impossible. They "don't accept returns" even though I'm within the 72 hours I agreed to. I'm sure Ive dealt with worse customer service but I can't remember when.
Michelle Baker
Jan 16, 2023
Our sales associate was phenomenal
Margaret Mathis
Jan 15, 2023
Addition to this review…..We actually cancelled the furniture after having multiple times of the delivery not happening. Also was a struggle to receive our money back. We paid in full at time of purchase with no financing etc. it took 2 weeks to finally have funds returned along with the absolute worst management teams both in store and throughout the Ashley company. I would never suggest this business to anyone. We went to a competitor and had same exact couches delivered within 24 hours and saved money.Went to Ashley furniture today to look at complete living room furniture set , my wife and I have been planning and saving for months .We were greeted by Dustin Bramley that never gave up on us ,between all our decisions going back and forth in uncertainty and confusion, the quality of the furniture was so influencing , Dustin hung in there , my wife and I were like broken record . He gave us our space ,as well as moved furniture a round to show us the look . Mark and Margaret Davis of Springfield Missouri give Dustin Bramley (Ashley Furniture) a top review in customer relations ,and able to fulfill expectations of the consumer
Wilda Dickens
Jan 15, 2023
Kristin Mitchell was so helpful. She worked hard on letting me know all options available. Such a pleasure to work with.
Lee Ann Roark
Jan 15, 2023
Drew and Bethany helped my husband and me choose the perfect bed for us. We appreciate their attention and all of the information they shared. Buying a bed is not an easy task but these two gave us the best experience with no sales pressure. We will be going back to Ashley and when we do we will be asking for Drew and Bethany to guide us to the right decisions regarding our furniture needs.
Jeff Watson
Jan 15, 2023
Very helpful and informative staff. Made selection and choosing options very easy. Will definitely shop with them again.
Ashley Hunt
Jan 14, 2023
I typically don’t like furniture shopping, but Drew Steer made it 5 stars!! It was fun and easy! He was so helpful and patient with all of our questions and changes. I will be back to shop with Drew for all of my future furniture needs!
Nancy Copanos
Jan 13, 2023
Wonderful experience. We worked with two sales associates and the manager and could not be more satisfied with our furniture purchase! They are very approachable, not pushy, and make sure you leave with what you want.
Travis Dischner
Jan 12, 2023
The bedroom set I ordered looks great. Delivery time was fast. The delivery team set everything up quick and was very nice.
Janice Harley
Jan 11, 2023
Our associate Hannah was so nice! Professional, organized, treated us like family! Thank you! We will be back in the near future!!
Cheryl Morrow
Jan 10, 2023
My husband and I bought a cabinet today. Our salesperson, Billy, was so kind and helpful. He made our experience wonderful! I can’t say the same thing of the store manager. When we heard the store manager raising his voice, in an angry tone, towards the employees, we were flabbergasted! The manager spoke to the employees in a loud, angry, and demeaning manner, all while in front of a store full of customers. Billy was great but the store manager was very unprofessional.
Kathy Gaul
Jan 09, 2023
Courteous, professional and I was able to get exactly what I wanted
Tara Kell
Jan 09, 2023
Jamie was super helpful and worked with us! We didn’t have to wait to be helped and he did a great job!
Kevin Elwood
Jan 08, 2023
Kristen is an awesome sales lady! She is very knowledgeable. She knows different areas of the store. And one thing she stood out above others is she interacts with everyone in the family and she remembers everyone's name.I highly recommend her.Kim
Thomas Stroup
Jan 08, 2023
Good experience. Very helpful without being overbearing. Treated us very well from salesperson to financing clerk.
Parker V
Jan 08, 2023
Solid parking lot
Clare Nixon
Jan 08, 2023
Hannah was wonderful to work with! Very refreshing experience at a furniture store!
Debbi Huckelba
Jan 08, 2023
Amber was so helpful and friendly..Was such a pleasure to have as our sales person... she didn't do any high pressure techniques with us and was very knowledgeable about the furniture we were interested in... so glad she greeted us first...
Josh Cowden
Jan 07, 2023
She was good
Bonnie Harrison
Jan 07, 2023
Very knowledgeable. So far very satisfied.
Connie Gideon
Jan 04, 2023
The salesman was very nice, polite, and explained all real good. Thank you for your service.
Matthew “Matt” Goings
Jan 04, 2023
They have a great selection. I really wish you could buy and and take it home the same day. Bethany was great, she wasn't high pressure saleswoman. She allowed my wife and I all the time we needed to pick out the furniture we wanted. She answered all the questions that we had, just wanted to tell her thank you.
Dan
Jan 03, 2023
Great experience, very good selection.
SWCD
Jan 02, 2023
Billy Dillard and Bethany Molica had in depth knowledge of the tempurpedic adjustable bed. They did not pressure us and gave us adequate time to try out the mattress. We chose a soft mattress for my husband and a medium mattress for me. If you have not tried the tempurpedic mattress, I highly recommend you do. I have never felt anything like it for comfort. Thank you Billy and Bethany!!! Our BnB duo!
Debbie Atteberry
Jan 01, 2023
Wonderful sales lady. No high pressure sales at all. So much stuff to pick from. All the furniture is beautiful.
Tammy W
Jan 01, 2023
Cody was extremely helpful. He spent a lot of time with me making sure I was able to get the items I wanted and assisted with what net my budget. I will come back for sure!!!
Loren Marshall
Dec 31, 2022
Kristin was awesome, very nice and super helpful. She helped me find exactly what I was looking for, and went above and beyond to make it a simple and satisfying purchase.
Lindsay Ball
Dec 31, 2022
We are super excited about our TempurPedic purchase today. Billy helped us find a mattress that we know we are going to love. He was very knowledgeable and enthusiastic about helping us find the best mattress for us!
Mickie Burrell
Dec 31, 2022
Ordered and was supposed to have delivery by Wednesday. Tried to email the delivery schedule to confirm delivery date but the link doesn’t work. Called to schedule but they say the purchase won’t be available for 2-3 weeks.The salesperson Hannah has called us and is working diligently to help resolve the problem. Hannah was awesome in store as well. If delivery happens as told at purchase we will be changing this to an5 star review as Hannah was very helpful and spent time making sure we were getting what we needed within our budget and quick delivery
P B
Dec 30, 2022
I see some people are able to walk the display floor without the "used-car-dealership" reps following them around, but that has never been my experience. The quality is no better than other furniture stores in the area and the hassle isn't with it. They start prodding you for personal information as soon as they talk to you, like phone number and email address. The selection is also standard, I've never seen anything unique like the railroad-tie built cabinet I purchased elsewhere. There are better places very close by and throughout the area, I'd recommend any of them over Ashley's.
Norman berry jr
Dec 28, 2022
We had a great time at the store we met the manager he gave us a great deal and we were very pleased they have great salesman there.
Terry Thompson
Dec 28, 2022
Bad warranty experience and absolutely awful delivery experience!I paid for a 5-year furniture warranty on my six piece dining room set at the time of my original purchase in Sept/Oct 2018. The set was scratched about three years into the warranty; the warranty covered full replacement. After waiting through all of COVID (they wouldn’t come into homes to work during COVID) and then calling back in for a technician to evaluate the furniture again on 10/24/2022, the technician arrived on 12/4/2022 for a ten minute visit/picture session where he stated they needed to replace the entire set.Finally, on 12/28/2022, their delivery company, DSG, brought out the replacement dining room set - two of the four chairs were scratched (they had assembled them in the warehouse and likely scratched them as they pulled them over others’ furniture in an overpacked delivery truck). They installed the table, the other two chairs and a bench. When I told them they needed to replace the two scratched chairs, their delivery supervisor, Rick, insisted all furniture be returned. At the same time, I had Ashley customer service on the phone and they said only return the scratches products for replacements because they said I didn’t need to go back through the technician inspection process which could add another 6-8 weeks to fulfillment. Rick hung up while the Ashley rep was giving direction. The driver then called Rick’s manager, Derek?, and he told his team to remove my newly installed set from the home; I told him, over the phone, I would keep the good pieces and they could replace the damaged items. He insisted his team remove them; I said no way! He then told his team to leave the damaged chairs, which they had already put back into the truck, in my driveway on a sub-freezing blustery day and pull away from my property. The Ashley furniture customer care rep was on the phone with me through the entire ordeal and said she had never heard of something like this before…she agreed it was an awful delivery experience and assured me she would replace the damage chairs and file a complaint against the delivery company, DSG.At this point, I am still awaiting follow-up for replacement of the two damaged chairs. They have not yet satisfactorily completed the delivery and I have not signed for delivery of the order since it remains incomplete. What an awful warranty and delivery service! I asked Rebecca, the Ashley customer care rep, to request an additional 5-year warranty at the expense of DSG to address all the headaches they created in the delivery; I am still awaiting that outcome as well.
Debbie Parks
Dec 28, 2022
Second time to purchase items here that have not arrived in timely manner. I gave them another shot, thinking the first time was just a COVID-19 delay. Purchased items that were supposed to be ready within the week (not on back order). Over a month now and no estimated delivery date. The customer service has been terrible trying to get an update on my order. I will not shop here again.
Jennifer Mitchell
Dec 27, 2022
Kristin was great to work with! She was very knowledgeable about the bedroom furniture I purchased. The store was clean and neat and the sales people were friendly but not pressuring.
Bp Woodworx
Dec 26, 2022
Leah was very helpful and set me up with a really nice couch!
Cheri Hall
Dec 22, 2022
In my Opinion and that of the decorator that eventually was with me my experience was completely unacceptable. I was looking at 2 pictures totaling over $600 the salesman really had an attitude. I asked if I was able to take the pictures home to see how they looked with my décor. He said it was not their policy to allow people to do that I feel that when I said I would accept complete and full responsibility if anything happened to those pictures and that I only live 8 minutes away and would bring them back shortly, It would be a great policy for the store to allow this to happen. I will be completely redecorating the place that we just moved in to and I seriously doubt I step foot in this Ashley store.
Amanda
Dec 22, 2022
We had a great experience with Jamie as our sales person. He answered all of our questions and showed us different features on furniture and on mattresses. I purchased a Tempur-pedic mattress and plan on returning to purchase living room furniture
David L. Orris, SR.
Dec 19, 2022
Douglas did a great job helping us find a great love seat that fits nicely into the little spot we have for it. Now we’ll see how long the company takes to deliver it.
Diane Bay
Dec 18, 2022
Don't buy the warranty.
Kaylin Maxwell
Dec 18, 2022
Sales Rep was very nice attentive. Discussed several options with us until we were satisfied.
Nancy Chancellor
Dec 17, 2022
Don’t waste your time going here. They tell you your sofa will be here a certain time but they lie just to get the sale. The manager isn’t any help either. He would rather lose a sale then try everything to keep you as a customer. Go to Nebraska furniture, Mart.
Kay Rogers
Dec 16, 2022
We had excellent service, betheny was on top of her game, she definitely knew her job, quick and efficient.
Brandi Ratliff
Dec 15, 2022
Had a great experience with the ladies that helped me with my purchase today!
Philip Booker
Dec 14, 2022
If I could give zero stars I would. Ashley has the absolute worst customer service I've ever encountered. First, the store in Springfield Missouri NEVER answers their phone. I spent over $12,000 and they did not deliver the throw pillows that went with the living room set I purchased. I received a text confirming delivery and informed them of the missing pillows and was told they would arrive by UPS in 7-10 business days. Needless to say, they did not arrive. When I call customer service, they tell me to call the store. The store does not answer. After ringing a number of times, the line goes dead. This is not an isolated incident, I've attempted to call them dozens of times with the same result. I've gone on the website, and I get the same run-around. Unless this situation is rectified immediately, I will not be spending another penny in that store.
Kara Freeman
Dec 12, 2022
It was a good experience everyone was nice
Christopher Moncrief
Dec 11, 2022
Leah was an absolute pleasure! She knew her product knowledge and met our needs without being pushy or hovering. Store has a nice setup and a lot of great sales running for the holidays. 10/10.
Sobia Arshad
Dec 10, 2022
Nice Staff at the store.
Cheryl Walton
Dec 10, 2022
Worst buying experience. Delivery not carried out as scheduled on bed. Left me with no bed for days. When base was delivered the guys came in house like a tornado, threw wrapping all over room, threw away the manufacturer’s paperwork, and gave no instructions on how to operate the base. After multiple calls to Ashley and Glidewell the instructions were finally printed for me. They are only interested in selling.
Nicki Morgan
Dec 09, 2022
Ashley’s staff has been great to work with and the delivery guys did an exceptional job.
Lars Birk
Dec 05, 2022
Very helpful and attentive “Billy” was a kind and unique individual and it was a pleasure to have met him.
Jon Groves
Dec 02, 2022
Great.
Tammy Clayton
Dec 02, 2022
They were very helpful on helping us purchase our furniture. Thank you.
Susanne Parker
Dec 02, 2022
We liked the salesperson. But was not happy with delivery information and delivery charges. On the paperwork it says no delivery fee on the second page we're total charges are is a $249 charge for delivery. When we called the next morning the young lady we first spoke to could not explain the delivery fees or what it all entailed. Had to ask for a manager. Got our questions answered but was still misleading on the paperwork. Our salesperson did not explain that part of the charge. Delivery date was supposed to be on Wednesday so we got rid of all of our furniture and moved it out on Tuesday evening because they told us it would be at our house on Wednesday. We had someone that waited all day at our house to get a text, finally at 3:20 on Wednesday afternoon saying it would be Saturday!! None of it matched up.
charles short
Dec 01, 2022
Very good with customer and new the product
Wanda Nivens
Nov 29, 2022
Amber was a great help. We really enjoyed her
susan riley
Nov 29, 2022
They took time and made sure we got what we wanted
Cindy Schuder
Nov 28, 2022
Douglas Fewell and Bethany Molica were very helpful and friendly in helping us choose our new mattress. Both were very knowledgeable about what Ashley had to offer and personalized the pros and cons of each choice.
Zach Bauer
Nov 28, 2022
Definitely an awesome experience Douglas was awesome definitely get with him if your looking to make a purchase. He was very helpful with any questions we had as well as let us have our space to make decisions for our selves.
Angie Johnson
Nov 28, 2022
Everything was going well, but there was one piece missing from dining table. Still waiting on a call to schedule the final assembly of it.
Brian Simpson
Nov 28, 2022
Wonderful staff and great variety of furniture.Update: I had a great experience 11 months ago but this weekend was the exact opposite. I ended up ordering the furniture online rather than at the store. I was there for about 20 minutes and walked the entire store- no acknowledgement of my presence from any staff member while I was there. So I left and purchased online.
James Frater
Nov 27, 2022
Helpful sales rep
James Marrs
Nov 27, 2022
I got the bed I wanted at a better price thai I expected. Doug made it easy for me.
Christina Roberts
Nov 27, 2022
They did a great job and friendly people
Shane Posey
Nov 26, 2022
Amazing experience and Leah is awesome
Nancy Butler
Nov 25, 2022
We had a very nice experience with Greg helping us find just what we were hoping for.
Susan Elliott
Nov 25, 2022
Leah, the saleswoman was very helpful. The store is set up where you have to walk around the entire place to see the dining sets. It would be more helpful if all the dining sets were located together.
Scott Brake
Nov 25, 2022
Met and exceeded our expectations
Rhonda Singletary
Nov 25, 2022
Was very impressed with our salesman named Douglas. He was very informative , polite and considerate .
Jennifer Presley
Nov 24, 2022
I’ve had my eye on a particular sofa for years. Finally saved up enough to purchase it and the loveseat. Sales person was great. But when the sofa arrived it was damaged. I went the store to try to get it fixed but the service person was awful and my sofa is not fixed. The damage is very noticeable.I’m so disappointed.
Angela Howard
Nov 24, 2022
Staff friendly. Have been good at taking care of our needs and giving us the best deal. We bought a bedroom suite and chairs for our table. Good variety to choose from in the store.
Rusty Prichard
Nov 23, 2022
Great selection and super staff helped with all our questions and made our shopping experience easy.
Janice Stewart
Nov 23, 2022
Bethany was awesome!
Tommy Alge
Nov 22, 2022
Great experience. Sales rep was phenomenal. Will definitely be coming back in the future.
Lance Duguay
Nov 22, 2022
Jamie was fabulous, he listened to our needs, showed us many options and help us finally decide on the perfect set up for our new home! Thank you James!!
Laura Pilant
Nov 17, 2022
Bethany in Springfield was very helpful w the selection for us....
Brad Terry
Nov 14, 2022
Quick and friendly service
Debi Keithley
Nov 14, 2022
We had a very pleasant experience. Our salesman was Greg Kraats, and he did everything he could to allow us to get the best deal. We knew exactly what we wanted before we even entered the store. He totally delivered. Thank you.
Oop Noop
Nov 12, 2022
Friendly service and welcoming atmosphere.
Mary Jo Jolly
Nov 10, 2022
Do you have any projected date for the delivery of my second recliner?I was told it would be about a week after the first one was delivered November 15th.I would appreciate any update.Thank you Mary Jo Jolly
Abi Kennedy
Nov 07, 2022
Had a great experience with Amber! Went in to look around and try to see some things I’d seen online. She was great and not pressuring. Very friendly. She was realistic with deals, options, and ability to cancel. She carried a chair around to multiple places in store to look compare and see together. Overall very impressed. Amber, you earned a repeat customer when I’m in the market for furniture again! Thank you!*Haven’t gotten my furniture yet so will reserve reviews on that for later.
Eddie James
Nov 06, 2022
Great experience! Our salesperson was so helpful! Thank you Leah! I would recommend asking for her when you visit.
Marsha Heitman
Nov 06, 2022
Easy financing and made sure we got what we wanted.
Warren Atkins
Nov 05, 2022
Went to get what I wanted. James assisted us with no pressure or problem. Walked out a satisfied customer.
mike haefner
Nov 03, 2022
Experience was very pleasant, easy to talk to the salesman, no haggling necessary. He was very polite and kindly engaged on my kids. We went over all the details about the sectional we were looking at and he got me where I needed to be. It was over all a good, no pressure experience.
Ann McLeary
Nov 02, 2022
I had such a good experience at the Springfield Missouri location. Thanks for your assistance.
Stacey Wilks
Oct 29, 2022
Worst furniture buying experience ever. They were dishonest from the beginning about when our furniture would arrive, made promises they didn’t keep and they NEVER answer the phone. If you want great furniture at a great price delivered on time, walk 100 yards west and go to sofa city
Athena Fitts
Oct 29, 2022
Douglas was excellent to work with! Excellent selection at affordable prices, and great quality!
Anand Jain
Oct 27, 2022
cannot get the delivery on time as promised and never order from cause you wont get any response from them one of the worst customer service.0as they promised to deliver on 10/12 which they did partial with damage and reschedule for 10/26 now reschedule again on 11/6 and then when called for update says it will be delivery on 11/8 so they cannot keep their promise
Karla Rickman
Oct 25, 2022
Service is not good. Wayyyyyyyy too long of delivery times. Get told it will be a month followed by an “oops!” Now it is 2 months. Call to confirm and now it’s not even definite that the 2 month date is a correct date!
Briana Spears
Oct 23, 2022
I had such a great experience with this location. The staff are friendly and are not invasive. We had just moved to St. Robert and was in need of furniture. 2 Twin beds, living room set, and king bed set. Amber is SO helpful. She is literally phenomenal at her job. She made everything a breeze and has great communication. They were able to deliver our furniture that following Wednesday. Our sofa arrived with a back rest cushion missing. We got the run around with customer service which was really frustrating. Finally, we called Amber and she got it taken care of. Our backrest cushion was delivered within a few days at no expense to us. I highly recommend shopping here and working with Amber.Thanks again!,Spears Family
Barbara Hicks
Oct 22, 2022
The sales people were very knowledgeable and helpful with finding us an adjustable bed and mattresses to meet our needs. We would definitely recommend them.
Liz Peterson
Oct 21, 2022
Bethany was awesome. We specifically asked for her because she was so knowledgeable, professional and creative in meeting our needs when my daughter purchased her bad etc a year ago. Once again she did not disappoint. She helped us purchase a bed and adjustable frame for ourselves. I can’t say enough about her. She is simply great.
black_dimand_gaming
Oct 18, 2022
Friendly staff.
Debbie Christopher
Oct 15, 2022
Friendly, helpful, knowledgeable, great experience….ordered exactly what we were wanting…
Amanda Reinert
Oct 14, 2022
Jeff was delightful!We told him our style preferences and what we were looking for in a perfect bedroom suite.He listened, gave us options, and wasn't pushy. The bonus - they could deliver in 2 weeks.
fairylovernb
Oct 09, 2022
I went there to look at a couch I found online, wasn't at the show room. Employee that helped us was professional, considerate, && understanding. Thank you Mr. SteerI would like to say 'thank you' to the gentlemen that delivered my couch.
Steve Schroff
Oct 08, 2022
Cody did a great job of helping us get what was best for us!!
Randy Mcvay
Oct 07, 2022
Sales man was very helpful and not pushy. Made it easy and comfortable.
Gabriel Angeli
Oct 06, 2022
The whole process has been absolute nightmare, we are NEVER buying here again. We spent almost $4000 in bedroom set in June, we were told delivery would be around August, then they told us September then December, I can understand delivery taking longer due to supply chain issue but not knowing when it would get delivered is very frustrating specially when everyone you talk to give you different dates. when I spoke with a representative they just told me. Luckily we got a call to schedule the delivery, when the furniture comes the bed had a broken leg and the dresser was so damaged they didn't even take it out of the truck, its surprising they don't check the furniture before delivery. the following day I got a call to reschedule the delivery and on the delivery date nobody showed up and when i called they told me it was never schedule, I had to wait 4 more days then on that delivery day they tell me the furniture didn't pass inspections, meaning the piece was damaged again, now they are telling me I have to wait another month for the dresser. Absolutely horrible experience, for $4000 you would think they had better service.
Bill Whitman
Oct 06, 2022
Jamey was outstanding.Personable, knew inventory and did an excellent job of finding what we wantedThank you
dhenl1
Oct 05, 2022
The store had great inventory and everything is in stock. Sales representative was very helpful and more than willing to go the extra mile for us. In all very good experience!
Gail Noland
Oct 03, 2022
Tyler was very patient and efficient!
Emily
Oct 01, 2022
Our order took forever and the local store was never very helpful. Every time we visited the store the employees were unprofessional and even cussed. They spoke poorly of the corporate office and I don’t plan to ever do business here again. The local store could never track our order and sent us to corporate and it was an endless circle. I do like the products just not the service.
TJ Weatherford
Oct 01, 2022
Kip is a great person very helpful even Came in on his day off to finish up our financing
GFL X FLAME
Sep 29, 2022
On 1.2.22, I ordered living, dining and bedroom sets and was told everything will be in by end of March. With supply chain delays, I got the living and dining furniture in April. Every month, I was told the bedroom set would be coming in 4-6 weeks. In June, I accepted a job in another state and I called the store to get an update on the bedroom set. I was told it would be in by late July, so I scheduled my moving truck for mid-August. The dresser and night stand were in by mid-August. I asked the store to deliver so I could put on the moving truck. The store refused, saying they would not deliver until everything was in. I told them where I was moving to and asked if they would deliver to the new address. They responded yes, they can ship to the warehouse near the new address and then deliver to me. On 9.27.22, the bed finally came in and they called to schedule delivery. I’m told they cannot deliver out of state and I have to come pick up my items. I talked to 6 different customer service reps and kept getting the run around. I canceled the order and asked for my 10% deposit back. They told me there is a 10% restocking fee so I’m not getting any money back.
Kory Wade
Sep 28, 2022
Was lied to on multiple occasions, was also charged a 40 percent markup. Do not do Buisness here
Kristin Bargas
Sep 27, 2022
Product is amazing, hopefully the couch I pick up is the same! But it was TERRIBLE customer service, they were more worried about number and what can be made. There was little to no small talk, made for a very awkward experience. The sales manager didn’t really help either, just kind of made the salesman feel dumb and just didn’t have very good customer service either. They didn’t inform me when my payments start or how to go about doing that, they didn’t tell me when my item was available for pick up, any of that. Again just worried about the sale, not me or my experience.. Not a friendly team.
Susan Hutcheson
Sep 26, 2022
I love shopping at Ashley Furniture. They have a great selection. I purchased a mattress today and the sales person was very pleasant. She was also patient as I had a difficult time deciding. I would recommend Ashley for your home furnishings.
Doug Manning
Sep 26, 2022
I've been an Ashley's customer for 25yrs.have furnished 2 other houses and now furnishing the 3rd.All have been good quality products,sold by professional sales people.Ashley's has always stood behind their warranties the one time I used it...So in short....great furniture, professional sales folks, have made me an Ashley's customer for as long as I need.furnititer
Kerri Rodgers
Sep 26, 2022
Worst experience ever! Spend maybe 6-8 hours over the course of 3 mo the trying to figure out why they said furniture would be in only to find it wasn’t. Was told of a delivery date by the store only to have a call from the company setting up a later date. Then 3 1/2 mo later got my furniture delivered only to have screws missing, promised they would come back the next day, been three days and still no one will help. I’ve called and called. Frustrating is an understatement! NO Customer Service, store rarely answers the phone.
Kelsey Henderson
Sep 24, 2022
Very friendly and helped stay within my budget and find a price of furniture I love
Magnus Meyer
Sep 23, 2022
Good selection of products. Sales person didn’t make you think you were being stalked but gave you distance and let you browse. Price seemed reasonable.
Taylor Holmes
Sep 17, 2022
If you want to be swindled and lied to and pressured beyond belief to make expensive purchases, please go see Dustin Bramley at this location, because he is a master at this. He added more expensive options onto our purchase without asking us or discussing it with us. We only realized once it was delivered and were then conveniently told once it’s in the house it can’t be returned. When confronted with this he gave a completely ridiculous explanation and tried to gaslight us into thinking it was okay by basically just saying well he does this to everyone and has been doing so for four years. Your lying to every customer you have for four years doesn’t make me feel any better. He gave us zero information about the return/exchange issues prior to the purchase. When we came into ask questions and discuss the issues the after we received it, Dustin completely dismissed us and wouldn’t even speak with us. Which is apparently an accepted practice here. He can lie and con you and then force the poor manager to deal with his upset customers. They have models of beds on the floor that have been there for fourteen years, so they feel absolutely nothing like what you’ll be actually getting. Not saying that every sales person that works at this location is bad because I’m sure they’re not, but if you want an honest and kind salesman, do yourself a favor and avoid Dustin at all costs. He’s a true con artist and it’s very clear the only thing he cares about is getting the most commission he can.
Jennifer Hauser
Sep 16, 2022
I will never buy furniture firm this store ever again
Angela Silkey
Sep 15, 2022
Worst experience ever. Massive delay in furniture then once we receive part of our order the couch purchased was already breaking down. The so called leather already showing wearing. Notice the wear in the leather in less than 3 months. Tried calling customer service the store serval times no answer so had to personally drive to the store to try and resolve the issue. Having to order new set of furniture because of how bad the couch was wore already. Then waited again for them to deliver new different furniture. Once furniture came in they was supposed to pick up the current furniture but said they had no pick up information. This no pick up information went on for weeks. Again, I had to drive to the store because they would not pick up the phone. This process of getting our furniture carried on for over a month. I had never been so upset with a company in my life. I will not purchase anything from them EVER AGAIN.
Don Roofing & Siding
Sep 14, 2022
Don’t shop here. Bad customer service.
E Don
Sep 14, 2022
If there’s any issue with your furniture you purchased. They won’t help you. At all.
christina clevenger
Sep 14, 2022
Love the quality of the furniture here and competitive prices
Hali Codling
Sep 11, 2022
Douglas at Ashley Home Furniture was the sweetest most helpful man I've ever experienced. If you need a man on the floor who's on your side talk to him. I can't praise him enough. Absolutely amazing
Tod Lynch
Sep 10, 2022
Sales person was very helpful and the guys in the warehouse did great. Everything in between was terrible. We have bought several items in the past and never had a problem. This experience may turn us off of this company completely.
Timo Rollert
Sep 09, 2022
Douglass was very helpful in our visit today! Very patient, understanding and charming as well as mindful and informative! He helped us pick out a new dining room set and went above and beyond in his service, as well as the two mattresses and more! Thanks so much!
Larry Baldwin
Sep 07, 2022
Amber was the Best. We are furnishing our New home, and She helped us throughout our entire time. Helping Mix and Match. Our home will be AWESOME, thanks to Amber’s help.Larry and Kathy Baldwin
Peter Black
Sep 06, 2022
I enjoyed our experience and ultimately we bought the couch which is why I rated it 4 stars. What I did not like was that out sales rep dropped our price when he thought that we were going to leave. I wish that companies would understand that you are there to buy and put forth their best deal. Why does the best deal only come out when sales rep feels a threat?
Janie Drake
Sep 04, 2022
Jay Wasson was the best representative I have worked with. Went in to buy a new diningroom set and walked out with two recliners as well. Jay worked really hard to get us the best deal. Great customer service skills in getting us just what we wanted.
Tara Hillman
Sep 04, 2022
Today I bought 3 items. Came home and looked over the paperwork. The sales rep never went over a 5 year protection plan for $299.99. But what do you know…it was on my bill. Called the store back and had them take that off. Ethan…I get it that it was your last day at work..but come on, let’s have a little integrity.Look over your bill a little closer than I did. What I should have done was cancel my order then went back and ordered it from another sales rep. But…I’m guessing Ethan needs the money.
Michael Timpe
Sep 03, 2022
First time in an Ashley store and we were impressed. Great quality furniture at reasonable prices. Salesperson was helpful and knowledgeable.
George Tom Garton
Sep 03, 2022
Awesome. Professional, and pleasant and we will shop with Ashley again. Great price.
Kelly
Sep 01, 2022
Simple and rewarding.
John
Aug 30, 2022
I shopped 5 Stores On Saturday and The Most Appealing Lift Recliner was at Ashley! I Liked the Next Doors Recliner because it got my Feet up Higher but no Lumbar and Head Adjustment! I wasn’t Pressured Too Much but I Gave a Young Lady the Opportunity today to Feel good by Buying My Dream Chair!
Bethany Snead
Aug 28, 2022
The buying experience was great super friendly not pushy and Bethany was super helpful! However when I went to pick up my stuff they were rude and did not care about my merchandise at all. They chucked the bed into the truck and did not shrink wrap it well so the side got dirty. I just spent a pretty good amount of money in there to be treated like that. After they tossed everything in the truck they all disappeared no one to be found. Not a have a good day, ty for your purchase nothing. I was very disappointed. Idk if I wanna do business with them again.
Bruce Harp
Aug 26, 2022
A lot of issues. Ordered bedroom set in April told could be October. Week later found couch on sale and was delivered, was charged total delivery fee even for bed set not delivered and after MULTIPLE CALLS TO ASHLEY AND VISITS TO STORE I paid the entire delivery fee for furniture I hadn't received. I did get my bedroom set over 2 weeks ago. Issue with drawers not closing correctly. After MULTIPLE calls supposed to get new hardware and they will fix. That was 2 weeks ago and still not heard so next Tuesday I'm sure I'll have more calls to make. NEVER AGAIN BUY FROM ASHLEY FURNITURE.
Kaleb Clinton
Aug 24, 2022
Pretty professional in store, but from the time you sign the papers till you get your furniture, you might as well cancel everything. They delivered a bed set for me and forgot the mattress, next thing somethings wrong with the footboard. So they take it back to the store to get it fixed, apparently they’re shipping it in when I was told they had the set in a wearhouse. But the best part is you can’t cancel anything once they leave it at your house, but even better they do not answer the number you’re suppose to call, it sends you to somebody in Mexico who has nothing to do with your order but asks you to be patient, like I haven’t been patient for the last three weeks.
Christina Rodriguez (Kissyfur40)
Aug 21, 2022
The Ashley guys showed up and set up several pieces of furniture. They were quick and they efficient. They were also clean and cleaned up before they left.
Denver Callahan
Aug 21, 2022
Knowledgeable, and very kind.
Cheryl Holt
Aug 20, 2022
I went to Ashley’s for some bedroom furniture, I found just what I was looking for! The salesman Billy knew his stuff & was awesome!
Michele Moseley
Aug 20, 2022
Great shopping experience!!!!!
Teresa Murphy
Aug 20, 2022
Amber Crooks an associate sales manager, was very professional yet personable. She showed me several items I was interested in , figuring costs within my budget. I was well please ! Will repeat business !!
Jake
Aug 19, 2022
I didn't actually order your furniture but live in a neighborhood where your delivery drivers are trying to deliver. They are caught on video speeding in a school zone and running stop signs. I expected more out of your company. Reply to this review if you want a copy.
Michael Whalen
Aug 19, 2022
Unfortunately when purchase and your delivery was the wrong item they don’t pick up the phone answer the phones. Most frustrating thing everI am out of town so I won’t be there for 6 months. I have called 25 times all times disconnected. My family and I have spent over 7500.00 with this store. Good luck people
Summer Smith
Aug 18, 2022
We recently had a couch delivered. We paid to have the home delivery. The 2 man crew that delivered the couch were rude. They rushed through the delivery. They jammed my couch through my door causing damage to the door and the couch. I told them they damaged my door. They driver looked at it said sorry and they left. I called and filed a property damage claim. I cannot get the store to answer the phone. It kicks you over to customer service. At that point you get a different person each time and they never know what’s going on or how to help. Nothing has gotten resolved and I’m still dealing with a damaged door. I have not yelled or been rude but I’m to that point. I am telling everyone I know and posting to social media to not buy from this company. We did have a new couch delivered and the new crew was very careful and did not damage anything.
James O'Neal
Aug 18, 2022
Great experience and willing to negotiate to find the right price for you! Love this store!
jennifer main
Aug 18, 2022
Second update- on August 19th I ordered a cushion for this couch. Not only have I not received it, but after 15 yes 15 calls, no one can find it but Ashley took my $150 on August 19th. Today is September 28th.Update- I tried doing as the response said, no luck.The staff has always been amazing! The reason for 3 stars and not 5 is due to paying $3500 for a couch and two years later it's falling apart.
Angel Crowe
Aug 16, 2022
If I could give it -5 stars I would. It took a year and half to have my furniture delivered. Now it’s falling apart and I’ve been waiting since October of LAST YEAR to have it replaced/fixed. They take your money and run. DO NOT BUY HERE!!
Danielle Beck
Aug 07, 2022
When I went in to the store everything seemed fine. Now that I have an issue with my order that’s supposed to come in in two days and need someone to help me, no one will answer the phones. I’m put on hold and then hung up on. I’m over this and at this point will more than likely not go here again. For the “#1 furniture store” you guys sure don’t like to help your customers after getting your money.
Cherie Samuelson
Aug 07, 2022
Great job. Delivery driver kept me informed and even was able to deliver early. Thanks for helping with a few extras... 👍Just love all that Ashley's has to offer, from the furniture to customer service.
Josh Butler
Aug 06, 2022
I bought a recliner and it broke we bought insurance on this item when we called the insurance they told me this chair was not insured. I called the store back on phone for an hour and no one would help this company is not a good place at all would never tell someone to shop hear.
Josh Parcell
Aug 05, 2022
Everyone we delt with was excellent I couldn't ask for a better experience
Becky Ruiz
Aug 04, 2022
We had the best people to help us, the Sales Man, & Manager, this Store is very clean. I enjoyed buying from this store, Couch, Love Seat, Recliner, T.V. Stand, was perfect 🥰
Louise McDonald
Aug 03, 2022
Great service with friendly staff
Dano 2171
Jul 31, 2022
Wide selection, a great variety in the latest styles and classic looking furniture. Taylor C. literally combed the store with me, helping me locate several different pieces, compare them, give estimates for each item and even moved some furniture, to let me see it in different shades and lighting. Ask for Taylor!
David P
Jul 30, 2022
update:still awaiting my order, called 3 days straight, placed on hold then call gets droppedat this point calling consumer affairs and filing a complaint with the BBBif you value your time do not purchase here!btw the number given to me in the "owner response" is not in the least bit helpful, called it left a message 3 times in the course of 2 weeks, NO ONE HAS CALLED ME BACK!!!Ordered a table with the assurance it would be in, in two weeks .... its been 6 and automated answering machine says it will be in in 3-5 weeks. I think it's time to file a formal complaint with BBB
Joshua Sirb
Jul 27, 2022
It was a pleasure working with Jeff!
diana castillo
Jul 27, 2022
Excellent customer service.
Ron Williams
Jul 26, 2022
Deveno, our sales person was so personable and helpful, going well beyond what I would expect. He treated us as if we were the most important people that he had ever helped. He took care of the financing and even found one item that we wanted that appeared to be out of stock. He also arranged shipping of the furniture to our new home in Oklahoma. It was a pleasure to know him.
dj campbell
Jul 26, 2022
I stopped by there last week to see if I could get a cable for my chair got told no we don't sell that stuff so I said ok and tried to find out if there was another chair like mine and how much and couldn't get no help from anyone and I asked on man that was slim and tall about a chair and got told to figure it out my self
Campbell Campbell
Jul 23, 2022
Great price & saved $$
Marty Witt
Jul 23, 2022
I ordered several pieces of furniture in December 2021. Finally got the last of it today (July 23), even though it was supposed to be here in March. Additionally, a table that I ordered had a slot for a brace that wasn't drilled out, preventing the brace from fitting. So that sucked. On a positive note, my salesperson, Bethany, was very professional,!friendly, knowledgeable, and helpful. If I shop at Ashley again, it will be because of her.
Shark Linn Media
Jul 22, 2022
Store was nice but the old sales guy did not really talk to us and then he slowly started to follow us. He was very creepy so we just left.
Dennis Hutchinson
Jul 22, 2022
We went in looking for new recliners. Bethany guided us to locate exactly what we were looking for and helped us to complete our purchase by adding a couch that complimented the design of the chairs. She was very knowledgeable of the products offered by Ashley and services too. Give Ashley and Bethany a chance when looking for new furniture
James Ward
Jul 20, 2022
Your quality of furniture is quickly declining. Everything I’ve bought wears out quickly or breaks. I’ve bought all the extended warranties you sell and they conveniently don’t cover anything except stains. This time it’s a broken leg on my adjustable bed. Called in, frame damage not covered. FML!
Karl sweikhart
Jul 15, 2022
Bethany was a great sales person. She stayed with us during every question we had. She was very knowledgeable about all products. Great personality too.
Eric Renner
Jul 15, 2022
Good luck getting your stuff, we were told by multiple sales staff what our delivery date would be and it would probably be sooner as the items were “in stock at the St. Louis warehouse”. That date came and went with no update from the store, if you want to call support be prepared for an hour long hold, don’t bother with the call back option, they won’t call you back. Your better off driving to the store.Pretty sure the sales staff will tell you any date to get a sale, then hit you with a 10% cancellation fee when you try to cancel. My guess is they make more money from that fee than selling furniture.
Simone Sneed
Jul 15, 2022
Worst experience ever. Will never purchase from them again. Took over a year to get my bed. Scheduled delivery five different times. Every time they never had the correct parts. This last time they got the bed in my room and left it there when they realize they had no hardware to put it together. Then said they would be back that day and never showed up. So when I called them they said so sorry we don’t have the stuff to put it together and left my room trashed. Completely unacceptable.
Alanna King
Jul 11, 2022
We waited 8 months for our furnishings. They came in separate deliveries. The co*cktail table came first and after delivery, we noticed it was defective. We finally received a replacement along with another partial delivery. The doors on the TV stand are crooked. We never received updates regarding delays unless we called and they charge you a $200.00 delivery charge on your order regardless of their poor service and quality. My advice, go someplace else.
Laura McElroy
Jul 10, 2022
The sales people and managers were great! Great shipping time on the living room furniture I purchased. Very impressed.
Christine Kallmbah
Jul 09, 2022
Excellent service from start to finish! Leah is so knowledgeable, professional and friendly! She made the process so easy. I ordered my sofa July 5th and it was delivered July 9th. I chose the white glove delivery and worth every penny! The 2 guys that delivered my sofa were so professional, polite and friendly! They made sure I was happy with everything before leaving. I’m in love with my new sofa! Good quality and good price! I will not hesitate to buy from Ashley again!
Kyle Newbold
Jul 09, 2022
Greg is the man! Thank you for your help
Janet Lovelace
Jul 09, 2022
Our experience was TERRIBLE! We spent thousands of dollars at your store, and your delivery guy ran over our new grass and made 6" ruts, 20 feet long. We have spent months on our lawn, and this happened. The driver did not care! I have always shopped at your store, but no more unless you take care of this. 😡
Teresa Goodman
Jul 09, 2022
I ordered a tv stand and fireplace almost a year ago. My tv stand was damaged when they brought it last year after waiting 6 months. Since November they have been trying to bring me a damaged one that they have had in the warehouse that you can plainly see they had to redo the top of it because it was damaged and there is a chip in bottom where glass is that’s a safety hazard. The last two weeks they have been trying to deliver the same damaged tv stand and the delivery people know it’s the same and tell me they are sorry before we even try to unload it. I paid a lot of money for a new one. If I wanted a damaged one I would have gone to a second hand store and it probably would have been in better shape. The Ashley store keeps telling me they have ordered a new one since November. After trying to be dishonest and continue to bring the damaged one I’m going to guess they have not ordered a new one. Any suggestions on what to do.
Gloria McTeer
Jul 09, 2022
Buyer Beware!My daughter purchased a $300 extended warranty for a sectional that supposedly covered rips, and Ashley Furniture claimed that it was the fault of the fabric manufacturer and would not cover it! What a scam and loss of $300 in addition to the cost of the sectional! The timeframe was well within the five year extended warranty time frame but past the one year manufacturer's warranty, so she is out of luck! Ashley's representative misrepresented the warranty at tge time of the sale, stating that it covered EVERYTHING, even damage from pets! What a sales pitch, but they don't stand behind it!
Rebekah Arwood
Jul 09, 2022
In 2018 I purchased a $2800 sectional, with a $320, 5 year extended warranty plan. I was told that this warranty included damage done by pets. Within the 5 years, I incurred 2 small rips (under 1”) and opened a claim to have the rips repaired. Ashley furniture said it was out of their hands because it was past the 1 year manufacturing warranty, so I needed to open a claim with the protection plan company. So, I did. My claim was denied because of a manufacturer defect with the fabric, so the warranty was voided. So, I spent $2800 on a sectional from Ashley Furniture, on a fabric couch that was pitched to me as “highly resistant to pets” and the fabric is discontinued and considered a defect, so my warranty was voided. All of which is completely out of my hands. I went back to Ashley Furniture and explained the situation. I understand that their 1 year warranty was expired, however, their sales representative lied to me in order to get the sale. He lied to me about the fabric quality and about the extended warranty plan. Because I was lied to, I do feel that it is Ashley Furniture’s duty to rectify the situation, given that their sales rep lied and misrepresented their products. I’m not asking for a new sectional, I am however asking for the rips to be repaired, which can be done for under $200 (I have already contacted 2 local businesses within Springfield that will repair the rips on site).I am extraordinarily disappointed in Ashley Furniture, as I have purchased furniture from them, and so have my family and friends for 30+ years. I will not be back to purchase anything from Ashley Furniture or their affiliates, nor will my family members.I strongly recommend that if you continue to do business here, don’t purchase the protection plan, as it is entirely pointless, and don’t expect anything that they are telling you to be true. If you like the furniture and the price, purchase it for that reason only.EDIT: I contacted the customer support number that was left in response to my review. As it should be no surprise, I wasn’t able to get a refund for the protection plan, nor was I able to get the full cost of repair covered. However, the individual who helped me worked very hard to get me 5% of my purchase price back ($110). Some money back is better than none, as it goes records the cost of the repairs.Once again, I stand by my original statement. “Do not purchase extended warranty plans”. I personally will not be shopping at Ashley Furniture anymore only due to the fact that they lied and didn’t stand behind their product. But I do commend the rep that helped me receive some money back!
Kathleen Coulson
Jul 08, 2022
As soon as we walked in the door we were greeted by Dustin Bramley. I briefly explained what I was looking for and he took us right too it! Courteous , kind and very knowledgeable about the product. We left the store proud owners of a new couch and recliner. Great experience! Ask for Dustin. He's amazing!
Britni Cotter
Jul 08, 2022
We had a great sales rep. Picked out the perfect set for our daughter who is four. We were given one date for delivery. Then it was changed. Then again no delivery but no call or anything. So I called. I was told yet again it’s not in stock yet and it will be even longer and they gave me a date for it to be projected to be in but no delivery date. I tried to explain to the coustomer service rep how frustrating it is to have to explain multiple times to a four year old that even though she’s extremely excited her big girl bed still isn’t here. He did not care and just said well that’s when it might be in. I had to just hang up because he wasn’t getting it. You should not have to wait more than a few weeks for furniture. Nor should you be rude when a customer is trying to express frustration because you keep saying one thing then changing it. And not even informing the customer. I would only recommend this store if you didn’t need the furniture in a certain time frame and don’t mind no communication and waiting around your house all day for a delivery that doesn’t happen.
Mark Simmonds
Jul 07, 2022
I’ve used Ashley for years to purchase furniture. This last experience though was not great to say the least. U could chuck it up to the fact that I moved to a different state but this experience was not a pleasurable one. My items were delivered at separate times not a problem but I was called to pick up items rented a truck got to the warehouse and was told I needed to contact my home store… in a different state to see who called me because the warehouse never said my items were there… after I played the voicemail for the person. When I did pick up some of my furniture, there were holes in the boxes damage on some of the edges as if the box was slid through the warehouse before coming to me. When the delivery guys delivered the remaining pieces of furniture there were no instructions (was able to download from website not a problem). The wood slats to the bed are short so I have a call into have someone come look at that. There were also screws missing from my headboard. As I’ve stated I’ve had great experiences with Ashley before but this time I was not impressed from start to finish.
Kristal Martin
Jul 06, 2022
Dustin Bramley was outstanding with his knowledge of all of your mattress products. Nice, subtle, informative salesman. Not pushy, or aggressive with his selling techniques at all. Was very refreshing in this day and age. Not everything should be about your $ amount sold, you need to build that level of trust for the buyer to go through with a sale. Decided to purchase day of just for this reason. We were originally just looking for now, but more than thrilled when he stepped us through the stages and found the perfect one for us. Dustin was an all around great guy, even salesman aside. For sure deserves the recognition that he more than earned. Will deff. be back for future purchases.
Pat Savage
Jul 06, 2022
Kristen has a very nice attitude and is very professional in her work. I have now twice been able to have her as my associate to help me make my purchases and I wouldn't have it any other way she's a very nice individual. Give her a raise she deserves it
Christine Headley
Jul 05, 2022
I give Jace Enlow our salesman who helped us on our re-select 2 thumbs up as he is truly customer centric & made this a pleasant experience! His other co-workers need to follow his example! Thanks again Jace!
Tara Mooneyham
Jul 05, 2022
Received quote 2 days late (making us unable to take advantage of the july 4th sales) and it had the wrong number of things quoted and it had us being charged tax even though we are tax exempt.
Dalton Ray
Jul 04, 2022
Is was prompt and good
Carrie Paulsell
Jul 03, 2022
We buy most of our furniture at Ashley furniture! We love the quality and the service! Amber was amazing to work with. They didn’t have the dresser we needed in stock, but Amber was able to make the delivery happen within a week.
Sara Stephens
Jul 02, 2022
After shopping online & around Springfield for a new bedroom set, the quality for price at Ashley couldn't be beat.
Zachary Thompson
Jul 01, 2022
Complete rip off and cheap furniture
Chad Ayers
Jul 01, 2022
Our experience with Ashley Furniture was awful! It took 7 months for our order to come in. We had to continuously make a trip to Ashley's to check on our order because they would change the delivery date to what best suited them and not us, the customer, without notifying us at all.
Kera Cantrell
Jun 27, 2022
Great customer service. No pushy sales people just helpful. They remember your name and check on you as you browse. Love the no interest financing options.
Jerry
Jun 26, 2022
Bethany and Greg were very Knowledgeable and helpful yet low pressure. They made us confident in our decision to buy a top-of-the-line king sizeTempur-pedic mattress. Recommend Ashley furniture as a Great place to shop for mattresses and furniture as this is our third purchase in the last five years thank you.
Allison Kirk
Jun 25, 2022
Very polite .talked to Kristina...very nice a good experience thx
Dee None
Jun 25, 2022
Jay was an amazing guy. He made it very simple and easy for us. I highly recommend him.
Jason Yeager
Jun 22, 2022
Jamey was simply outstanding. Very knowledgeable, friendly, and great customer service. Highly highly recommend!
Abby Bray
Jun 19, 2022
I bought a couch and tv stand and received a text from the person I’ve been in contact with saying my delivery date was confirmed for the 18th, I was told I’d receive my 3 hour window on when it’ll be delivered 2-3 days before the delivery day. I hadn’t heard anything and wanted to check in because the process of getting it delivered had been very difficult. I got a call on the 15th saying my furniture will now not be delivered until the 25th. I’m worried it’s just going to keep getting pushed back. I never hear from them unless I contact them. Would NOT recommend!
Richard A. Pereyda
Jun 19, 2022
We bought all our furniture fir our house here about 8 yrs ago. Its time to get new furniture. But definitely not from here anymore. The selection has decreased, and the quality of the furniture it's horrible now. Sad because we drove from KC just to buy our furniture again. But we are living empty handed.
Jim Ziverk
Jun 16, 2022
Our salesperson was so perfect, I am sorry I can't remember her name .she even had them lift to another mattress when my 95 year old mothers wheelchair wouldn't make it through the isle. She met all our needs whenever we asked including making arrangements to have the mattress delivered to St. Louis from here in Springfield to my mom's assisted living. She definitely above and beyond.
Chris Press
Jun 16, 2022
Super frustrated and disappointed... went here to treat myself to a new couch since I have never bought a new one before, always bought used.I loved the couch I picked out but the whole experience was not pleasant.First thing that got me was the salesmen were too into sales mode and worried more about me applying for a credit card etc. Not to mention being talked down to.Then delivery, from the beginning i told them my schedule and preference on time, told them I live alone and work two jobs. I was assured that even though they can't promise a actual time they will deliver. But they would work with me and make sure the delivery goes well.Fast forward to today I get notified of my delivery time. The time did not work for me as I'll be working. I call them to reschedule and absolutely NOTHING worked.So I go to the store and end up canceling and getting emotional cause I hardly ever buy myself brand new things....and guess what? 10 % cancelation fee I was not told about was charged! so I'm out almost $80 dollars for nothing. Even though it has only been 48 hrs. The store manager was willing to talk to his warehouse manager as a favor but at that point all my confidence with this company has been lost.I know there's worse things happening in the world, but man this genuinely sucks! I never really splurge and this is why.....
Joe Skaggs
Jun 14, 2022
Walked in after being approved for online only financing because I wanted to try the feel of some items. The sales rep knew this upfront but still made every effort to make sure I knew what I wanted including trying to locate an outdated bedroom set of 8+ years or something similar. It was because of the effort and level of customer service that I received that I applied for in store financing and completed the sale with Amber. I didn’t feel like I was judged based on my disclosure of being approved for a lesser financing option online and my needs as a prospective buyer were not lessened because of some budget judgements which you can experience sometimes with a sales environment they didn’t try to send me to their discount/outlet partner store or try to offer me starting at the low price end of products. Very low pressure environment, commendable customer service. Thank you
Bobbie Govan
Jun 13, 2022
Very friendly staff and very helpful in finding what I was looking for
Patte Gann
Jun 12, 2022
Lynsey was so helpful and friendly. Thank you, Lynsey.
Jeannette Bench
Jun 12, 2022
I found a chest of drawers online but I hate to order furniture online, so I called the store. I asked if they had one in stock and they told me no, but they assured me I could get one delivered. I asked how long and they told me two weeks. I wasn't happy about waiting that long but I agreed. I asked three times if it was do it yourself or delivery assembled? They assured me it was assembled. I ordered and paid the invoice and started waiting. That's when the emails started. 1st email said it would be delivered on the 12th and then another came saying if I wanted it assembled it would cost more. This is after I've paid! The morning of the 11th I got an text telling me it would be at my house in 12 minutes. After two hours and no delivery I called. My chest wasn't on the truck and it would be another week before I could get it. I scheduled my day around this delivery and no phone call telling me any of these details. Three weeks to get it now and I'm still not sure if it's assembled. I canceled the order and now I have to wait two weeks to get my refund. I'll never shop with Ashley Furniture again!
Max Ellis
Jun 11, 2022
Very good experience!
B.J. Harvill
Jun 11, 2022
I had a great purchasing experience today at Ashley. I was shopping for a new powered recliner and my sales person, Greg, was excellent. He was very positive and knowledgeable about the products and helped me find exactly what I needed. Great customer service! Thank you!
Stephanie Reid
Jun 07, 2022
Unfortunately right after the delivery men left I noticed that they had tracked mud all over my brand new rug. I tried to call the local number 3 times (to report the rug damage and to change the address for the remaining items in my order)…waited for over 20 minutes on hold each time, and the phone system wasn’t working bc when the lady finally answered, she couldn’t hear me; the other two times I called the local number, someone eventually answered and then we were immediately disconnected. I then called the national number but was directed to call the local number since I’d made my purchase there. I finally tried the online chat option but the respondent quit responding when I typed my reason for reaching out. I ended up going into the store for help, but all they did was take my info down to email out to the “department” that would need to handle it.
Stephen Thompson
Jun 06, 2022
JC, was absolutely fantastic. A wonderful type A personality with a warm demeanor and a great sense of humor. Him and Leah made a great team together and made my Ashley experience a breeze .
Amy Acker
Jun 06, 2022
Ethan (salesperson) was great. Gave all the information without opinions. Was attentive but not annoying. Decent prices and hopefully I will get my delivery soon!
Linda Barno
Jun 06, 2022
Helpful staff that listened!
Tony Peterson
Jun 05, 2022
I loved the look of the Almanza sofa. However, after purchasing it, I soon realized the fabric quality is Horrible. I owned the sofa only 3 months before the fabric became covered with heavy pilling and matted fury fuzz everywhere! I have contacted Ashley 3x with ZERO results. They could simply care less. I will never buy Ashley upholstered items again. I have never purchased any upholstered furniture that looks this CRUMMY. Also, it is in a vacation condo, so it was only used by us a few weeks out of those three months. I have purchased leather, linen, cotton, and synthetic covered sofas, and they have all lasted a decade longer than this. It is bad enough to manufacture something like this, but for a company to not make it right is gross negligence. I am currently looking into class action lawsuits against them for this negligence. I regret purchasing it. ☹️
Julie Brown
Jun 03, 2022
Lindsey was amazing! She was so helpful during the entire two hours we took of her time today! Would go back to Ashley just to be able to work with her!
B B
Jun 01, 2022
Go somewhere else!!! I went in store to buy a recliner. One of them that I was looking at I could get delivered within 7 days so I bought that one. I was told I would receive a text two days prior of the delivery date to set up a time for delivery. Well that came and went no text. So the day before delivery I reached out to them through the chat and spoke with an actual associate who told me it would be delivered between 11am and 2pm. So I waited the next day till 2 and nothing. I contacted the online assistance again with an actual associate told me the time was delayed and it would not be closer to 4pm. I decided to call the store. I spoke with a lady who was not very polite who informed me that it would be another week before I get the chair. This is ridiculous! Go somewhere else!!!!!!
Sarah Smith
May 31, 2022
Always great customer service
glenda johnson
May 31, 2022
Amber was very knowledgeable snd helpful. She even found a chair I was looking for in the warehouse. And helped find more Memorial Day savings. Great job Amber.
Christina Sanders
May 30, 2022
Was able to browse without being hassled but someone was always near by to answer questions. Check out process was fast and efficient, covered all areas of concerns. Pleased with the price and quality. Highly recommend Ashley's!
Susan Whiteaker
May 30, 2022
We really enjoyed our shopping experience. Our sales representative was really knowledgeable and left us wander around to see recliners at our own speed. When we found one we liked she demonstrated the features and were sold. We always find what we’re looking for at Ashley.
Brittany Harp
May 29, 2022
Great experience! Ask see Nicki 💕✨
Brandie Goddard
May 29, 2022
I haven’t gotten my furniture yet but the sales man was very helpful in picking the right chair for my father in law.
ellen hitchco*ck
May 29, 2022
Salesman was very informative and patient! Found what I was shopping for.
That Thicchic
May 28, 2022
Taylor was super busy with it being a holiday weekend but she did an amazing job helping us settle on the perfect furniture for us AND we still managed to make my appointment that we had asked her to be mindful of. I like real people who aren't uptight and pretentious and make us feel comfortable. Again, Taylor did a great job!
Rick Reynolds
May 27, 2022
Lynsey was super sweet! She provided excellent customer service & helped us find what we needed. I highly recommend her! My wife & I are very satisfied with our purchase.
Ben Wendt
May 26, 2022
From start to finish, a great job! We got the couch we really wanted. We looked on our own for a little while, but one of the salespeople showed us the couch that really fit exactly what we wanted.
david ball
May 22, 2022
No stars...they were rude
Timothy Jolliffe
May 22, 2022
Everything went great, James helped me measure almost every couch on the showroom floor to see what would fit. We definitely ended up with the perfect setup for my new home. I am more then happy with my experience and cannot wait for everything to arrive!
Brooke Reynolds
May 20, 2022
Lynsey is the absolute sweetest; thanks to her we were able to get the perfect couch! Billy was also amazing and helped us find our perfect mattress. They both made our furniture shopping experience fun & we are very pleased with the outcomes :)
Gregory Gimlin
May 20, 2022
Can't recommend at all. Ordered a twin mattress with a mattress protector. The mattress protector was in store so I went home with that but the mattress itself was in stock in a warehouse in St. Louis that required a transfer to the local DC close to me. When I tried to pick it up on the day I was told it would be ready I found out the DC wasnt even open on that day. When I returned in the next day that they were open they said it hadn't been transfered yet. 3 times I called and asked a status onnthe order and 3 times I was given a new date. Every time I showed up on the day it was to have been delivered they told me it had no been transfered yet and gave a new date. I ended up cancelling the order then they refused to accept the unopened mattress protector back because they won't accept anything back at all. Absolutely terrible business.
Michael Gordon
May 19, 2022
After waiting 6 months for our T.V. and having to drive to warehouse to pick up. We found there were no pegs they shelves sit on. Went to the store where it seems there best customers are the salesmen and lady's since they are all sitting down? Was told of a real bad solution is we could drive back to the warehouse and they may have them. I asked if we could just take the ones off a floor one. They could drive and get replacements. Salesmen ignored us we got a nice lady to at least talk to us and she was behind the back desk. Went to home depot 500 feet away got them for $2.00. Gas $4 a gallon to make 4 trips for them was ridiculous. I won't be back terrible customer service. 6 months to get it was bad enough.
Tayler Hargus
May 18, 2022
Very poor customer service skills. Will sell you a warranty, won't send anyone out to fix anything. Wouldn't buy from here. Bought a whole livingroom set, didn't last a year. Electric motors went out & they wouldn't send anyone out.
Israel Perez
May 17, 2022
Placed an order 1 year ago and the store couldn’t come up with the complete order, we ended up canceling about 7k worth of furniture and 3 weeks later we still don’t have our money back and cannot speak with anyone at the store, if I could give zero stars I would.05/17/2022 Edit;Sent email on 05/17/2022 as requested by Ashley’s Furniture comment below, not expecting much out of their response team but we shall see.05/18/2022 edit: Have not heard from anyone and still no money back.05/19/2022: Escalations specialist contacted me about 1 item pending delivery, she knew nothing about my refund thus haven’t seen my money back.05/20/2022: No word from anyone and no money back.05/23/2022: No updates, no refund.05/24/2022: Refund issued.
Devin Swims
May 13, 2022
Literally the most difficult place I've ever had to deal with while buying furniture. Not only did they sign me up for 5 different credit cards without me knowing about it when only one was needed, but they also refused to help me with my order for the longest time, not to mention the fact that when we got the first bed in it was drenched, and now are randomly going against my scheduled times for delivery for the new mattress, and delivering on days I can't be home to pick it up. Absolutely dreadful service.
Kinley Shepherd
May 11, 2022
My fiancé and I worked with Cody this afternoon. We had already gone to another place and wasn’t at all impressed. Sort of got to the point that we likely wouldn’t find what we wanted for our price range. We walked into Ashley and were greeted by Cody. He listened to our wants and needs, let us explore the selection freely and answered all our questions in the end. He helped us through the buying process with no hiccups. We were in and out within 30 minutes. By far the easiest furniture buying experience I’ve ever had. Cody, you have our business! Thank you!
Kim Monroe
May 09, 2022
Do not order from Ashley Furniture. You won’t get your order for over a year. They told us 6 weeks when we went into the store to purchase living room and dining room furniture.
Clinton Jackson
May 09, 2022
I was a little disappointed they didn’t have what I wanted, but amber went above and beyond to not only find something I like but ensured a speedy delivery. Well worth the time I spent in the store. Amber was very knowledgeable and communicated very well.
Carey Kennon
May 08, 2022
Taylor sold me a couch 2 years ago. It was a complicated order. I loved my huge sectional couch. I came in and bought a living room set from her. She helped us save money, and we bought it that day. Thanks Taylor!
Joey Morgan
May 05, 2022
Horrible. I ordered furniture 9 months ago and haven’t received anything. Going to cancel and get refunded
Erik Rodriguez
May 03, 2022
Beautiful furniture and friendly sales personnel however, they should sale you furniture that the have on stock or at least be honest and tell the customer that they get orders pushed back for months instead of telling you that it will arrive one day and when you call they say that is not true without being notified. I told the sales person more than once that I’m a truck driver and that I have to schedule myself to come home cause I’m only home once a month and she was like no worries I got you but, come to find out that it wasn’t true. Customer service then says oh we have people waiting 6 months for furniture like are you serious that’s just ridiculous if I’m buying furniture is because I really need it. I tell them well I’m going to cancel cause I’m not getting what I was told and then he was like well you can do that but you will have to pay 10% of the 5k I spent.
Charla Murphy
Apr 30, 2022
Had a great experience. The sales representative was excellent I recommend only one that's visits this store uses Jay Wasson as there sales representative
Charles McAvoy
Apr 30, 2022
Ethan was great help. I talked with him the day before, and he knew exactly what we wanted when we walked into the door. He gave us the best offer he could get us, and we were in and out of there in less than 30 minutes. One of the fastest trips we’ve ever been to Ashley’s, which has furnished our whole house! I recommend going to Ashley’s and dealing with Ethan.
makayla dilport
Apr 30, 2022
Cody was very helpful!
Matthew Sledd
Apr 28, 2022
Sales staff is friendly but it takes months for delivery and then its only part of the order. In January we ordered 2 bedroom sets, a couch, coffee table, desk and dining room table and chairs. So far almost 5 months later we have 1 bedroom set and a table with no chairs. Every time they give us a date they change it. I would not recommend buying anything from this company. It's not worth the hassle.
Sarah Turner
Apr 27, 2022
Great customer service Kameron help my husband and I was amazing she went above and beyond I recommend going to Ashley home store great experience over all
Carol Sharp
Apr 23, 2022
Beautiful furniture and great sales people who are very helpful.
Diana Merritt
Apr 23, 2022
Nice furniture. The sales people are kinda pushy.
john dawson
Apr 21, 2022
My sales rep Dustin was great very knowledge and very helpful.
Jana Stafford
Apr 16, 2022
Greg was very fun to work with and very knowledgeable. Great experience.
Rhonda Stanford
Apr 15, 2022
We had a great experience. Lindsay was very personable and friendly. She did a great job helping us pick a mattress and other items. This is the 2nd time she has helped us on purchases. We will always recommend her.
Carmelita Stoltze
Apr 11, 2022
My needs were valued which added comfort and trust to a rather daunting task of choosing the right furniture, the correct mood; so many choices can be overwhelming! I enjoyed my experience and am super excited for all my pieces to arrive! My furniture is both good quality and beautiful ♥️.
Savannah Hollan
Apr 10, 2022
The people were very nice and I had a very good experience!
David Sekunda
Apr 09, 2022
I deal with Nikki and I have for a number of years and she is wonderful and very helpful.
Albin Quiko
Apr 09, 2022
Excellent customer services. Very informative!!
Nicholas Foster
Apr 07, 2022
Personally i don't like shipping for furniture. I have a hard time making a decision, and over analyze everything. Nicki Simmons made my whole experience quick and painless. No pressure, very informative, and went above and beyond to make sure I saw exactly what I was purchasing. Thanks Nicki! The sectional and counter chairs are going to look amazing in my new house 😁
Jewellene
Apr 05, 2022
My husband and I were trying to decide between a recliner we found at Ashley's and another one we found somewhere else, so we went back and forth to do one last sit test, and one of the sales ladies peppered us with so many questions that I had to ask her if it would be okay if we just found her if we needed something, and she wouldn't leave us alone. She followed us until we left and kept talking to our backs. It was so stressful, that ended up being the deciding factor for us to buy somewhere else.
Annastazia Locke
Mar 30, 2022
Ben Brewer is always knowledgeable and helpful. Definitely a great place for furniture needs. Well worth the wait for delivery.
Shelley Wears
Mar 29, 2022
Ethan was an amazing, professional salesman! He and the Theraputic rep were a team!
Kaitlyn Manary
Mar 29, 2022
Nicole was very helpful, she helped us pick out the perfect bed for our little girl!
Diana Rodriguez
Mar 29, 2022
Was able to see the bedroom set I feel in love with in store. They have a huge selection you can find anything you are looking for. Very helpful staff. I was helped by Leah and she got me the best deals for my budget. Will definitely be going back :)
Jason Crawley
Mar 29, 2022
Great Place. They have everything you could need or want for your home. Amber Crooks was awesome she helped us with every detail. Thanks Amber!😁
Don Hale
Mar 28, 2022
Pleasant service. Excellent products and service.
Vic Masters
Mar 27, 2022
Alex was so helpful, knowledgeable and nice! Great customer service from the whole staff!
Cassi Pearce
Mar 26, 2022
Had a fantastic experience at Ashley! Ethan was very helpful and easy going. Turnaround time was quicker than most stores in the area. Got a great discount for paying in full!
MARIA ESKANDAR
Mar 23, 2022
I had a great experience at Ashley's furniture. I was able to order what I needed for a fair price within 10 minutes. The customer service was great.
Mindy Holland
Mar 21, 2022
Very helpful and friendly employees the second we walked in the door. Lots to choose from and love our new furniture!
Bryon Campbell
Mar 20, 2022
Amber Crooks helped my wife and I find our new livingroom furniture. She was knowledgeable and very helpful.
Mary Scherer
Mar 19, 2022
Awesome! I felt heard and seen and Dustin was the best. Excited to get my chairs snd new mattress!! I’ll be back♥️
Amanda Douglas
Mar 19, 2022
Cameron was super nice, answered all our questions, was not pushy at all, and worked with us to set a delivery date that worked with our schedule.
Ellen Gray
Mar 13, 2022
Visited Saturday, looking for furniture. The salesman in a white doctor's jacket wearing a mask came up and stuck his hand out. Most people still aren't shaking as of yet, I haven't in two years and not going to now. He makes a snide remark "oh you don't shake hands" and mouths something else. No, hands are very disgusting! So maybe he doesn't understand why he is wearing a mask either. We just considered him rude. We have cash to buy, tried out a few sofas and left. We did like the one in photo but not buying it from him.
Jerrica Collins
Mar 11, 2022
Horrible customer service. No accountability from anyone. We are just out money during the worst time possible. Super cool 🤦♀️😒 never going here again and have told others not to as well.
Aryez Draper
Mar 11, 2022
This is by far the WORST furniture store I have ever dealt with. The customer service is horrible, management doesn’t get back to you and also forgets about you. The sales lady ordered the wrong couch and it was like pulling teeth to try to get the correct one ordered and delivered and come to find out the one that was supposed to be ordered was no longer in stock. Which is the only reason I came to Ashley in the first place. After getting the runaround for weeks, I was finally offered a refund. When I contacted them two WEEKS later stating I still had not received my money back, they then tell me the manager FORGOT TO REFUND ME! It has now been another two weeks since, no refund yet and anytime I call no one knows what I’m talking about. Then the amount I’m told will be refunded, wasn’t even close to what I paid. I’ve asked to speak with Brad, the manager, over and over and continuously get told he’s busy and he has not once contacted me himself to resolve this situation. I will NEVER buy a single item from this place again and will tell anyone looking for furniture to stay away from Ashley Homestore.
Trenton Clines
Mar 08, 2022
They were great to work with, helped us with everything we needed, but didn’t try to push for other things. Will definitely be back!
Joyce Sullivan
Mar 06, 2022
Kristin gave us a very good experience today while looking for a recliner. Helped me find what I needed. I’ll be going back for more furniture needs. Thanks Kristin
Kerri Thomas
Mar 05, 2022
Leah was incredibly friendly and helpful. She helped me sort through the furniture to find exactly what I was looking for and knew how to make friendly and genuine conversation. She knew when we needed time to talk and when we needed her help and all in all it was a pleasant experience. I got the sectional I was looking for.
Steve Dalton
Mar 05, 2022
Always a pleasure to do business where they make you feel important
Amy Hilton
Mar 05, 2022
I called on a Wednesday inquiring about some furniture. First of all the one who answered the phone was short and rude. Once I talked with someone else she said a sales person would call back shortly. 3.5 hours later I got a call back, she was very nice and tried to help me find what I was looking for.. sales person had computer problems and stated she would send more info through a text the next day. I still have not heard from her and it has been 2 days. I am now seeking other places for my new furniture.
Silvia Arciniegas
Mar 04, 2022
Excellent service, amazing furniture!
annette fugitt
Mar 02, 2022
Buyer beware…We purchased a complete California King bedroom set back in September. We were told it would be up to 8 weeks before it came in. We accepted that due to the issues with suppliers. 8 weeks came and went and we still didn’t have our furniture. We called and were told it wouldn’t be until February before we would get our furniture. We stated that we would like a refund and then they said they would deliver the dresser, chest of drawers, and nightstands immediately, but the California King footboard, headboard, frame and the rails would not be available until February. Now, March 2, we are being told we will not have our bed until June. This is not acceptable and it is frustrating at the lack of professionalism exhibited by the staff at Ashley Home Store in Springfield, MO.
Karen Abbott
Feb 28, 2022
Nice store but not at all as advertised
Mason Calley
Feb 28, 2022
Were easy to deal with and very knowledgeable. All employees were able to answer any questions to help make a great experience.
Danielle Evans
Feb 26, 2022
Absolutely horrible experience! After waiting over 7 months for the chair I ordered to finally come in, I drive 4 hours to get it and bring it home and it’s broken in half! Completely! Called customer service and they said they can’t help because I’ve already brought it home. They said they would send someone to “repair” it but what they’re not understanding is that there is no repairing it! Never again!
CARTI'S PASSWORD
Feb 26, 2022
My family and I had a pleasant experience at the Springfield, Mo location. The rep Lynsey who assisted us so patient and knowledgeable.
Kayla Turner
Feb 23, 2022
Nikki was absolutely fabulous, she helped me so much. She took her time and listened to what I wanted and showed me what was available, I can't wait to get me furniture, thank you so much Nikki!
Brent McMilian
Feb 21, 2022
Good service and options available for living room furniture.
Amy Buck
Feb 17, 2022
Great experience, Amber was wonderful to work with!
Kelly Sorci
Feb 17, 2022
Very helpful service, quality product, looks amazing! Thanks
Amber Strong
Feb 14, 2022
Salesperson was friendly and gave us space to look at everything. No pressure with the sale, and they looked up delivery dates for everything we were interested in. It was a very good experience.
Mark Evans
Feb 14, 2022
Nice selection. Fair pricing.
Anna Mulcahy
Feb 13, 2022
The sales experience was great for us. Great reps in store, they got us stellar financing, and even got us a 5 year protection plan. Delivery was on time and great. However, not even a year later, we noticed our couch has deteriorated horribly. The material just hasn't held up under normal wear and tear circ*mstances. Then later, when trying to use the warranty we paid $160 to get, we are told that it doesn't cover the type of damage we have dealt with. I would absolutely recommend running away from Ashley Furniture (at least their couches and other upholstered items) as their quality just isn't what it used to be and any "stories" of warranty plans that sound too good to be true are absolutely too good to be true. Our couch is decent, but it surely wasn't worth the money we shelled out for it nor was buying the warranty worth it - money out the window on that part!Btw, I appreciate the response from the company, but the email they give out doesn't appear to be monitored. I have never gotten response from bringing my concerns to them. Thanks for failing again, Ashley Furniture. 👍
Bill Wise
Feb 12, 2022
It was a great experience and the sales man was very helpful! I have bought a lot of furniture from Ashley Home store and very pleased with the quality!! I recommend it to everyone to stop in and see the deals and nice furniture that they have.
Steve Casner
Feb 11, 2022
This is the second time I've purchased furniture from 2 different stores. Both times a positive experience. Especially this recent purchase of many items. Leah is an outstanding sales representative. She answered every question and worked hard to get me what I think is a very reasonable purchase. I will definitely continue to shop at Ashley's.
Josh Beebe
Feb 11, 2022
Where do I start? Bought my bedroom suite 16 months ago and with the sales persons suggestion we also took advantage of the extended warranty. Was sleeping and the left side of my bed collapsed. Amazed to my surprised nothing was broke. The bed literally fell apart. Quite disappointed, I first called customer service the they repeated several times the bed out of the one year warranty and referred me to the extended warranty company. They let me know they do not cover a bed falling apart. The warranty I bought was worthless. After complaining they referred me back to the store and since there was nothing broken the store would cover the repair. The representative had me tell Ashley something very specific (I do not remember what) , but the representative did not question me and set me up for an an appointment for someone to come fix my bed. The tech would call within 24 hours I was told. After 10 days I called back and spoke to a VERY rude and condescending customer service rep and he told me the ticket was closed the next day and they were not going to fix my bed. At this point, I was lied to about the warranty “covering everything”, turned down by the warranty company, lied to about a repair tech calling me, and then treated like an absolute piece of trash when I was trying to figure out why I wasn’t called. Any body who has only had a piece of furniture for 16 months would be highly disappointed the bed fell apart. No one has reached out to me. All I get is, your bed isn’t covered. I will never buy from Ashley again and I will tell every person I meet and know about my experience. Another large box furniture store who doesn’t care about their customers, only collecting money.The response you see below from the “care team” signed DB is false. They have never once tried to contact me after I attempted the ways they suggested. That is written so people think they are trying to make things right. AGAIN, please think twice before shopping at Ashley! Go to Furniture Row at least their customer service is great!4/26 Care team did NOTHING. DO NOT BUY FROM ASHLEY. Fair warning!
Kylea Kirchoff
Feb 11, 2022
Came in to look around and find what we wanted. Ended up thinking about our choices for a few days. I ended up getting sick and not wanting to get out to make my purchase. I looked at the exact same furniture on the website and noticed it was a couple hundred dollars more expensive. Called the store and was able to make the order, saved about $500 and didn't have to pay delivery!It will also be here about 2-4 weeks earlier then it would have been ordering online!
sampson gregg
Feb 10, 2022
The best saleswoman in history if you want someone that's really knowledgeable with no pressure ask for Bethany you can't go wrong
Ken Seabaugh
Feb 10, 2022
So far, great experience! Cody E. & Bethany were both excellent. They were accommodating, knowledgeable, and very willing to work for our business. We are waiting for our mattress to be delivered, however, expect to receive continued first class customer service.
Cassandra Jennings
Feb 10, 2022
Terrible customer service. I ordered a dresser to match my set. They called day of delivery and said my payment was declined and they needed my permission to run my card again. I logged into my bank and verified payment was made 2 months prior when I ordered it. They couldn’t even tell me the amount they were claiming I didn’t pay and refused to let me speak to their accounting dept. I think it was some kind of scam but they canceled my order and I had to go through the bank to get my money back.
Anita Mitchell
Feb 06, 2022
We had a very good experience. We found the furniture we wanted and got a great deal. Matt helped us with the details. He was very professional and a caring guy.
anessa richardson
Feb 06, 2022
We absolutely loved Lindsey she was amazing best experience ever buying furniture!! Lindsey is the best!!
Jason Stewart
Feb 05, 2022
large selection and good customer service, wish they had more availability in shorter times but everyone is dealing with that
Kamerin Vincent
Feb 04, 2022
I had the WORSE experience dealing with these people. I spoke with about 3 customer service people, a manger named Brad, and a sales guy name Ethan. Ethan is who sold me my items and rushed me through the whole process until he realized I was going to spend a couple $1000. I ordered a “4 piece entertainment center with electric fireplace” (waited 5 months) after getting the tv stand with no fireplace I was told 1st. I need to call and just tell them I want it 2nd. that the fireplace would be sent to me right away (waited another month) 3rd. that the fireplace was already in my home and finally I was told that I still needed to purchase a fire place. So finally Ethan tells me I just need to come in and sign paperwork so I tell him I will come right now. (I don’t live in Springfield and the drive it about an hour) I show up and he’s gone along with Brad who was the manger I said I wanted to speak to when I got there. So an Amber got stuff to deal with it and was able to help me. I later referred a friend bc even though no one could get on the same page or knew what they were talking about, I love the items I did get. So my friend that I referred bought a couch and she has had nothing but trouble as well. It’s a shame the employees can’t all get on the same page around there.
Cindy Phillips
Feb 02, 2022
Easiest purchase I have ever made. Beth was very helpful and patient.
Mynameis Soul
Jan 31, 2022
Mathew was absolutely wonderful, we had some laughs, and everything went smoothly, and I love the desk/chair combo he got me at a discount. "Ricky Bobby" is there to set an example. Will definitely be coming here for all of my furnishing needs
Dalton Moore
Jan 30, 2022
Excellent store with a load of options! We found the perfect table for us.
George Snow
Jan 29, 2022
We went to Sofa City to look for a recliner for my 97 yr old mother to narrow down the choices before we brought her in. A salesperson named Jason was very good about helping us both times. He was very kind and helpful.
Sarah Winfield
Jan 27, 2022
Lynsey was super amazing with our purchase!!!
Mike Kirsten
Jan 27, 2022
Ashley furniture delivered a broken recliner to my home after months on backorder. It took 10 months of them canceling and rescheduling to finally come out for the repair. The contracted repair company, Saw Enterprise, sent a completely unqualified technician to do the repair. He took the chair apart and tried to reassemble it 4 times. We realized he was unable to do the repair. When he left, the chair was worse than to begin with. It falls completely over backwards when you lean back in it. We got the complete run around from Ashley furniture and their contractor has as much as called us liars. Ashley's position is pretty much, you bought it you're stuck with it. BUYER BEWARE
Noreen Horrell
Jan 26, 2022
The prices are to high and if they have to order something for you on line you probably could just order it yourself . The people were very nice just think the prices for what you get are at an all time high probably not their fault. Just disappointing .
Trista Jackson
Jan 24, 2022
Every time we have came to Ashley it has been a joy.Ashley is our go to company for all our furniture needs.
Shelby Yake
Jan 23, 2022
I bought a dining table set and matching server table at Ashley. The customer service was nice. Taylor was a great help.
Luke Butcher
Jan 23, 2022
A professional environment with knowledgable and attendant sales associates.
PARKER DENT
Jan 22, 2022
Dustin was an amazing help! We were able to come in, find something we loved and get a great deal! Appreciate being surrounded by people who pay attention to details, share their expertise and truly take your wants into consideration.
Zachary Stangroom
Jan 22, 2022
Amazing, to the point and gave me a better buy than what I was seeking
Bradley Robinson
Jan 18, 2022
Bought a couch and dresser at the Springfield mo store amazing staff! Matt helped us far exceeded expectations what a amazing store with very fair prices
Justin Bray
Jan 16, 2022
We bought a bed frame and head board on sale for 30% off. The staff was very knowledgeable and helpful with our questions. Hopefully we will get the frame delivered by Valentine's Day.
Nikolas Monteiro
Jan 15, 2022
Went in to look at mattresses today, and I was greeted by Bill and Kristin. These two people were very helpful I new right away that Bill was very familiar with types of mattresses and which kind would be best for me. Kristin was very helpful with explaining all the financials with me too. She also was kind with her suggestions and made sure that what I wanted I was going to get. I am thankful to have made a purchase today for a Sealy mattress and a fully adjustable base. Thanks to Ashley Furniture Store and to Kristin and Bill!!
Lisa Gillette
Jan 15, 2022
I ordered nightstands and a dresser to match my previously ordered bed. I ordered it on 3-17-21. I was told it would be 10-12 weeks, no big deal. End of June came, it got pushed back to September. End of September came, it was pushed back til January. Now that January is here, they just said 16 more weeks. I will never buy from this store again!
AURELIAN CONSTANTINESCU (Lou)
Jan 12, 2022
Nice products but kinda pricey.
Tim Jackson
Jan 09, 2022
Bought furniture for my new home. The staff was exceptional and made the buying process very easy. So glad I chose to do business with them. Thank You Mr. Dillard.
Elena Pratte
Jan 08, 2022
I don't have the furniture yet, but the in-store experience was great!!! Also, Robert was very helpful and great through the whole process.
Cheri H
Jan 06, 2022
Nicki was amazing. Can’t wait to get my new furniture!
Stacy Vincent
Jan 03, 2022
Taylor was very responsive and helpful. Very excited for our new furniture!
Millie Gann
Jan 03, 2022
We bought a recliner ar Ashley Homestead and the service was awesome! The selection was great and we are very happy with the whole experience! We will go back.
cheryl dozier
Jan 02, 2022
I was so happy to complete my bedroom set. I’ve had the Alisdair sleigh bed for a couple years. I finally completed the set recently when I purchased the dresser with mirror and two nightstands. And I got everything on sale plus another 20% off. Alex Brewer at the Springfield Mo store was my salesperson and he was very nice. I can’t wait to get my furniture. Thank you.
Laurel Pendergraft
Jan 01, 2022
We were in the market to purchase new furniture for our new home, and Matt was wonderful to work with!Even after visiting other stores in town, we were very impressed with selection and prices!If you are looking for a furniture store where you don’t feel pressured to buy as soon as you walk in the door, you’ve come to the right place. We visited, took a couple of weeks to decide on what we wanted, and returned, and both visits were exceptional.We look forward to when our new living room furniture is delivered in the near future! We were able to find just what we were looking for and we’re able to save money in the process!
Bruce and Dina Nolan
Dec 31, 2021
Ben and Christine were wonderful! Quick service, LISTENED to quit needs and made the transaction quick and smooth!
Montray Waters
Dec 30, 2021
Very friendly and welcoming staff, were extremely helpful getting the furniture I needed same day!
Jacob Cochran
Dec 30, 2021
We purchased two parts of the same sectional in October. We were told it would be available "around Christmas time". This is our fault for not getting a guaranteed timeline. In December I call and get put on hold for 10 minutes each time but when it rings to give me a representative I get hung up on. Third time I call I finally get a rep. and they said it'll be mid January before they're available. We now got a courtesy call stating we can schedule the pickup for 01/08 but they neglected to tell us it's only 1 of 2 pieces. We get an incorrect text saying we are supposed to go pick the pieces up on 12/30. I call about this and the lady informed me the system says it is scheduled for the 8th but only one of the pieces. They don't know when the second one is coming in. The only difference is a right and left arm on the couches. The entire experience has been horrible.
Nathan Boone
Dec 28, 2021
Very clean, was well taken care of..the money over multiple end tables to the sofa we were buying so we could picture what it looked like.
B. Albert
Dec 28, 2021
First of all, good luck at getting a hold of anyone when you call the store in Springfield. You'll be lucky to get a return call, let alone someone to pick up the phone when you do call.As for our order: We ordered two couch and love seat sets (4 pieces), a bed frame, a mattress, and a night stand. We were told that all of it would be ready to be delivered by December 8th. Then we were told mid-to-late December.... A week ago we were told December 28th, so I called the warehouse in Republic on the 28th and was told that now there would be a piece or two by January 11th, another piece in late January, and the love seats in our two couch/love seat sets wouldn't be here until April. And the bed not until June. Ridiculously poor customer service and communication from Ashley's throughout the entire process.
Juli Jordan
Dec 28, 2021
Great selection, our item of choice was in stock, snd the staff was friendly. Looking forward to relaxing on our new sofa.
Tiff Green
Dec 27, 2021
Everyone was very friendly and quick to help us! The manger came and checked in on us. Everyone made sure we were comfortable and was super patient with our daughter she was getting very impatient. Lol
Daniel Singleton
Dec 23, 2021
It was a great shopping experience. Wanted a manual-pull reclining mechanism instead of all-electric and there weren't a lot of options. Other than that it was great. I had to drag my wife out of the store!
Kaitlin Sartin
Dec 18, 2021
Horrible quality product, scratches/cracks. Holes weren't drilled right. Went in to talk to them about it/show them photos, and the worker said what do you think we can do about that, nothing! Not helpful at all and the bed frame cost $1200! That we also had to load ourselves from warehouse in the rain!! Do not waste your money or time there!!
Brandon Edmonds
Dec 14, 2021
The staff was tremendous, patient and attentive in helping me find the right sectional that fit my space and within my budget. I had visited 5 other furniture stores in the 2 days prior and none of them compare to the service I received at Ashley. Lynsy was phenomenal in making suggestions, getting the right pieces matched up and even found a matching ottoman (same style and fabric as couch) in a complimenting color to my room. I will definitely be back.
Dawn Gideon
Dec 14, 2021
We enjoyed shopping here, the salesman was very helpful. Letting us look without hovering but right there if we had any questions. We will definitely shop here again!
Emily Stennett
Dec 13, 2021
The sales process was aggravating, the sales person dropped the ball on the ottoman and when trying to get it corrected the next day, it was like pulling teeth, to get things straightened out. We bought in mid-ish October 2021, and we’re told the furniture should be in around beginning of Dec ‘21 & beginning of Jan ‘22. The orders kept getting pushed back, after every time I called in. Someone in customer service said some people have been waiting for over a YEAR for their things. I asked why Ashley keeps selling items they cannot fulfill, and they said they “ask themselves that question all the time.” Then found out stuff wasn’t arriving until Feb and May. Decided to cancel and found that the store didn’t even have those dates (June!!) and whatnot. Glad I got my money back. Find a furniture store that actually has stock.
Mason Spencer
Dec 13, 2021
Always friendly, and happy to help with your home furnishings. Need help with financing?... They can help you with that too. With a huge collection to choose from, and it's not limited to what is in the store. Because they can pull from the website, or ship from another store. They have helped me with a bed, mattresses, couch and fireplace...and they can help you too.
Jeremiah Harvey
Dec 11, 2021
A very pleasant experience purchasing furniture here. Robert was extremely helpful and assisted my wife and I in purchasing the table and chairs we needed for our new home. I would highly recommend coming here!
Jason Farabee
Dec 06, 2021
The man that helped us pick out a couch was very nice and helpful. Showed us several options until we found the right one. They have alot of options to choose from. Definitely recomended, and we will be going back.
Sid Whiting
Nov 30, 2021
UPDATE: The Reply left to our review included the canned response "contact us at this email/phone number to discuss further". Precisely what I asked them NOT to do. Make me chase you to solve the problem.***I share this not out of any spite toward the company, but to provide a factual account of our family experience.We ordered several pieces of furniture near the start of June 2021. It is now November 30th. 6 months. We received about 1/2 of our order just before Thanksgiving.We are aware of the supply chain issues brought on by the global pandemic. Those are understood and to be expected, and are mostly out of the local store's control. We get that.What is not understood are problems with the things a store can control thru proper training and self-reflection. I am listing three tips/training items as a suggestion to improve future customers' experience:1) Always returning phone calls when promised. Sales people need to be trained to give at minimum WEEKLY updates after the initial anticipated delivery schedule is past. There is no reason why a customer needs to be calling to ask "Where's our stuff you said would be here?"2) Tell the truth, even when it hurts. Continually saying "it'll be here next week" when the salesperson doesn't actually know frustrates the customer, especially when we hear it week after week for months on end. You can control what you tell your customer. All you have to say is, "Honestly Sir/Ma'am, we don't know when it might show up. It could be next week, or it could be a month or two given how other customer's shipments are moving." I can respect someone telling me the unvarnished truth. I do not appreciate "the truck will be here next week...." told to me a half dozen times. It feels like the store is just trying to hold onto my money and are afraid I'll cancel my order if they tell the truth. Maybe they're correct: I won't wait forever, but I'm also going to remember this kind of slimy "hold onto the money" stalling tactic the next time I decide where to go furniture shopping. Business 101: it's not just today's sales that matters. Think about tomorrow / repeat business.3) Get the act in gear. When I learned several of our pieces of furniture have been sitting in warehouses in St. Louis and Chattanooga for weeks (months?), my question is, "These aren't stuck on a boat or a dock somewhere: why aren't they being delivered?" Amazon trucks are delivering. FedEx trucks are delivering. UPS trucks are delivering. I work for a Fortune 500 company in our Supply Chain division, and our trucks are delivering in 24-48 hours nationwide. Keeping our customers waiting weeks/months for inventory that were sitting in our warehouse is unacceptable. If your fleet of trucks can't get it done, hire one that can. Or worse case scenario, offer the customer a discount and they can pay for UPS/FedEx to go pick it up.Every review should contains Pros as well as Cons, so here are the Pros: The quality of the half of our furniture pieces that we have received is good. The store itself is clean and well laid out. Sales people are knowledgeable about the product itself and are friendly.At the end of the day though, a retailer's #1 job is getting product from the manufacturer to the customer. That is the only reason Retail exists instead of customers directly ordering from the manufacturer. Talking a good game with a nice store and nice sales reps is only 20% of the job. Failing to deliver, inventing fictional timelines, and causing us to chase you for the product we paid for 6 months ago means 2 out of 5 stars is the best I can give..To whomever Might respond: I don't need to be given your number or email address to send this concern to, nor do I need to be told "we've implemented a program to ensure customer's get their delivery on time." I've seen that same basic, canned response to every review that mentions the same issues I do, and apparently emailing, calling, and your "implemented program" are not working, so I see no need to waste any more time on any of that.
Brenda Archer
Nov 30, 2021
Good place to get furniture. Kristen is a very sweet girl and those her furniture and she makes your buying process easy. She does not get pushy or nothing she's a very good salesperson thank you Kristen if I ever need any furniture I will be going to see her
Savannah Roberts
Nov 30, 2021
Ethan was very knowledgeable and helpful in our process to find a king bed frame. He was honest as well and gave us subtle pieces of information to help guide our decision.
wendy bass
Nov 28, 2021
Furniture is nice. Ive bought many Ashley sets over the years. I would have purchased a living room set if my salesman would have been there, he took off in the middle of my asking a question because a lady who was buying a bedroom set returned. Just cut me off and walked away, never returned. Rude.
Brenda Archer
Nov 28, 2021
Very nice people there. They have a lot of Very nice Furniture
Terry Evans
Nov 28, 2021
Nicole was great! She was not pushy at all but was there to assist with any questions I had! My purchase was quick and easy! We shopped three stores and the quality of the furniture surpassed the others easily!
James Dieterich
Nov 27, 2021
Quick and easy. They had what I wanted at a good price. This will be my new furniture store. A+
Jenn R (jennsloe3000)
Nov 27, 2021
Bethany was awesome! Great experience👌
David Mercado
Nov 26, 2021
Great customer service! A lot of nice furniture. Good sales!
Karen Mullen
Nov 26, 2021
Staff was very friendly and helpful
Jennifer Rose
Nov 26, 2021
Lindsay Miller was an excellent help ask for her if you go shop anything at the store great place
Katy Tooth
Nov 26, 2021
Taylor helped me shop for a couple specific pieces. She didn’t hover at all, but was still available for my questions. She also respected my preferences and didn’t try to push me into buying when I had this or that issue with the piece. Wonderful sales experience and I ended up with a lovely new media center.
Alan Mauzy
Nov 25, 2021
Fast efficient service. Enjoyable experience. Had just what I was looking for.
Adam S
Nov 24, 2021
If you want the run around, order from here. When scheduling my delivery, I was told to talk to the people that called to schedule it this week about removing my old furniture. The “person” that called was an automated line with no option to speak to a person. Table delivered today - already scratched. Delivery team said a technician will be here Friday to fix it. Called to confirm on a recorded line that it was going to be handled… waited on hold 30 minutes to find out they can’t schedule a technician and won’t do anything until I send them pictures… even thought the delivery guys both saw it. So now I’ve waited several months to get a table that’s already scratched only to have to wait longer to either have it fixed or replaced, with very little help towards getting that process started.Update 4/22/22: Still waiting for a replacement table and haven’t received part of my initial order. It’s been 8 months. Avoid Ashley at all costs. They have had 0 communication about when I could expect my items, and no one I talk to seems to care.
karen heller
Nov 23, 2021
I was able to look on the floor of the store without my sales rep being pushy or interrupting the process. Whenever I looked up and had a question Jeff was there to answer it he was patient I came in three different times in one day and he was always accommodating. The show room looked great. Ended up finding the perfect bedroom set
Molka Melds
Nov 22, 2021
I had a great experience. Thank You Greg for assisting us.
Kevin Davis
Nov 22, 2021
It was a wonderful experience shopping this evening. Billy was and Excellent rep for my purchase. Very relaxed and zero pressure during the entire process. Knowledgeable about all my choices and helpful in me making the best decision to fit my situation. I will definitely be going back for future purchases and am looking forward to working with Billy and the entire team.
Nick Schurk
Nov 20, 2021
Matt was fantastic in assisting us with our purchase. We had several questions and he answered all of them, in addition to being very warm and conversational. We were given space to peruse and decide on our own. Overall very pleased with the price point and service.
Meredith B
Nov 20, 2021
Nicki was great, she understood needs as a mom.
Tara Ellis
Nov 20, 2021
Sales rep audibly laughed in my husband's face when we said we didn't want financing. We have saved up to pay for furniture, we were going to pay in cash for everything. My husband also said what we were looking for in a mattress, he was completely ignored and the sales rep said well we always start people off on tempurpedic mattresses. Sales rep goes this is the Cadillac of mattresses and you would have to be financed to get it. Sales reps should not be this pushy we understand that they are getting commission but they did not listen to our needs or wants. We were also going to buy two recliners in cash as well. They lost customers today.
Ryan Cogswell
Nov 19, 2021
Friendly staff, worked with me to get both I what I needed and wanted for my daughter's bedroom upgrade.She loves the new bedroom set.
Ryan DeVous
Nov 18, 2021
Very friendly staff! Alex was a great help! Had a lot to chose from and found the perfect it I was looking for. Plus it'll be here in two weeks, so super quick!
Cindy Howe
Nov 17, 2021
Too expensive. Only buy there if u want furniture in 6 months
Zahid Abbasi
Nov 15, 2021
Incredible , all items are outstanding and customer service is also 10/10.
Jenny T
Nov 14, 2021
Ethan was extremely knowledgeable and helpful. Not pushy at all. Many styles for your home comfort needs. If you want a chill experience ask for Ethan
Jonathan Steinmetz
Nov 13, 2021
Bought a couch 3 months ago, and was told it would arrive in a month. They then just called this past Tuesday 11/09/2021 to inform me the couch was at the store. I arrived to pick it up, then was informed it was in the republic warehouse. I then arrived at the republic warehouse and they stated it was in transit from St. Louis still. I can't get a return on my money for another 6 weeks, and I'm still without a couch. The customer service here is terrible and they're just a bunch of snakes. Save your money and go elsewhere.
Joey Smith
Nov 13, 2021
No complaints 🙂
Ivory Hopkins
Nov 12, 2021
Alex was fantastic with listening to what we were looking for in a sectional! Ethan was also wonderful explaining the different options on mattresses and helped stay within our budget! Awesome gentlemen and we are very happy with our purchases and look forward for when they arrive.
Helen Ilari
Nov 09, 2021
Kristen Mitchell was the Salesperson. I loved that she introduced herself but did not badger me. When I was ready to purchased she was right there to help. It was a good experience. Thanks Kristen.
John Wayne
Nov 08, 2021
Very friendly and knowledgeable staff and they have a great selection.
Pauline George
Nov 04, 2021
If I could rate 0 stars I would. The customer service here is fine until u pay. Once u pay your order goes through many different channels. I spent over $6k here after buying my house - spent more than a few weeks without furniture because of that process and anytime I checked on it - it was a hassle. I was promised by management they would reimburse me delivery fee and through a customer service number 10%. Have not seen any of it come through. And was told to go through corporate. I should have went to BIG LOTS and saved myself the hassle
Angela Stafford
Nov 03, 2021
Absolutely the worst customer service ever. Would never recommend this place to anyone.
Christian Neal
Oct 31, 2021
I've purchased from here before and had just an okay experience. The online prices are just that, only online. It was a significant fight to get them to honor the online price in store.The problem now though is that they don't openly display the prices of items, but rather they list the "Monthly Payment" of whatever set you are looking at. Then you have to look through the finer print to see the price of individual pieces, if they're listed, and the overall price of the set.This is just a far too aggressive way to push their financing rather than being transparent from the start and letting competent sales people prove the value of financing rather than making it seem like the only option.
Ozzie Sindland
Oct 30, 2021
Wonderful experience with my wife picking out our first sofa set as a newlywed couple. Lynsey was very friendly and helpful, and we felt right at home browsing through the building. We will certainly be back the next time we need furniture!!
Linda Vashaw
Oct 29, 2021
We had a wonderful time looking at different sofas and bedroom furniture for our family. We ended up purchasing both and are very pleased with our orders and the customer service we received.
Anthony Morrow
Oct 29, 2021
The store was clean and well lit. Staff are friendly and helpful and were able to get us in and out wuickly with what we wanted
Keb EightyFour
Oct 25, 2021
Our salesman Greg was great. He drug chairs all over the store to try and pair them with different tables. He looked up several items and worked to find what was available in the coming weeks versus what would come in six months. He explained all the pricing options very clearly. He was not pushy at all and was a good sport when a fellow salesman and I poked fun of him. (Again Greg, congratulations on the new job. You're going to make a great salesman!) Overall a great experience. This is our second large purchase from this store and will be back in the future.
Lyn Coones
Oct 25, 2021
Enjored our experience at Ashley Homestore. Jamie was very patient with us. No pressure at all. Staff very friendly! Will be back for sure!
Donna Horn
Oct 23, 2021
Do not shop here if you want your furniture in less than 6 months! I was told our order for living room would be in by first of the year, then it changed 3 times. We have no living room furniture so I bought some that could be delivered right away and tried to cancel my order. When I contacted the store 4 times Each time I was told it was canceled and I would get my refund. I am afraid I am getting the runaround! I need my refund it was over $3,000 but I cannot get anywhere with them!
Carmen Hayes
Oct 21, 2021
The employees were great and my salesperson was very helpful and personable.
Brett Foster
Oct 19, 2021
Bought some furniture which was delivered this past weekend. Discovered sizeable holes in two cushions where the stitching was not finished and the zipper fell off. Tried calling and emailing store and salesman, but unable to get a hold of anyone (they are not returning my calls). Was told by the delivery people that I have 72 hours to report and defects to my salesman, and that ends today. Very frustrating experience.
Jake Davis
Oct 16, 2021
Worked with Billy and he was great, helped us get what we wanted without be pushy. Would shop here again!
Mark Murphy
Oct 14, 2021
Have literally waited 10 months for a item and it's delaying my other items. Terrible customer service and doesn't care to help once they get your money.
Lisa frazier
Oct 11, 2021
November 2021:Professional salesperson who answered all our questions respectfully. High quality product selection. Bought sofa, loveseat, ottoman.February 2022: Went in to just buy a lamp. Very helpful salesperson. Huge selection. Got a great deal.
Heather Argaez
Oct 10, 2021
Positive experiences in both of our recent purchases
William Smith-Hopkins
Oct 08, 2021
I give it 2 stars. One for the quality of the furniture and one because the sales people do respond when reached out to. However, I will never purchase furniture from them again unless I absolutely have no other option, our furniture was supposed to be delivered about a month after purchasing and now they are saying it's going to be another month possibly longer before we get our stuff! I've never spent thousands of dollars on furniture from any other company and not have it delivered on time.
David Douglas
Oct 08, 2021
Ethan and Bethany made the process easy. Quick delivery timeThank you
deanna dugan
Oct 06, 2021
We loved shopping Ashley of Springfield MO.. we never felt forced, or pressured… we enjoyed our shopping experience and our greeter was very knowledgeable. We can’t wait for our sectional to be delivered.
Tim Mcshane
Oct 05, 2021
No one answers the phone up there. We ordered our furniture in February and have been told several times that our order would be in next week. Then call back to schedule delivery ( when they finally answer the phone) they say it’s not in yet. Now that are saying our order won’t be in till after the first of the year. Should have went somewhere else. Very frustrating
Bob Mitchell
Oct 04, 2021
Always one of my favorite stores for my wife and I.
Kathy Gloden
Oct 02, 2021
Jamie was great! He explained things well and helped me get the best price.
Melissa Phillips
Oct 02, 2021
I've been shopping at Ashley store for over 10 years. We absolutely love their employees and until now have never had an issue with their furniture. We purchased two matching recliners and within 6 months the back on my husband's snapped. I first contacted the warranty company, who told us they don't cover frame breakage but would cover a knife cut. So we called Ashley because they have a 1 year warranty on their products. It took days of calling because their system kept hanging up on us and they never called back even though they had my name and number.. so we had to use the text app to get it reported and they put it down as a power problem....After phones calls arguing that we didn't need to unplug it, it's not the power on it and sending photos. We received a call back 14 days later stating they were shipping the mechanism and when it arrives to call back and a technician would come out.. We called 10 days later because nothing arrived. After checking they discovered it would be late November(broke 9/5) before the mechanism would ship. I asked if they could send a technician out to see the "mechanism" is wood because they aren't shipping wood. I was told no. Don't worry I still have to keep making payments for a chair we can't sit in. They won't give us a refund and definitely are not upholding their equipment and doing nothing to make it right. My husband was simply sitting in his chair, we get wood breaks but how Ashley is handling this shows us their true colors. We've probably purchased our entire home there but I will never go back. They get 1 star because their employees at the store are great.
Ashley Fraley
Sep 30, 2021
Great prices, great stuff and very friendly and patient staff, Nicole was awesome
Harold Millirons
Sep 29, 2021
Very dissatisfied with service. During the initial visit we had excellent customer service. After we left and had promised delivery date issues I contacted the Salesperson, who was a sales manager, and was twice not given a return phone call as promised with resolutions. When I went in to cancel our cash order, we were told it would be 4 to 6 weeks to process the refund. I ended up calling corporate offices to straighten things out. I will never do business here again and DO NOT recommend Ashley HomeStore to others.
Teresa McGuire
Sep 27, 2021
No pressure sales lady who was helpful in finding what i wanted but also able to give me space to talk it out.
Lori Dobrick
Sep 27, 2021
Bethany was great!!! It’s our second time purchasing big items in 6 months. Two mattresses, and a sofa. Would definitely recommend the store, and make sure you ask for Bethany!!!
Maria Rutledge
Sep 27, 2021
Great Customer Service! Good quality furniture. Great Selection.
Carly Kersten
Sep 26, 2021
Great experience shopping. Jeff our salesman was very knowledgeable and helped us find the perfect sofa!
laura sloop
Sep 24, 2021
In March 2016 I bought a couch and oversized recliner. The sales person offered me the extended warranty for $289. I normally do not buy the extended warranty but she told me if I did not use it in 5 years, I would get that money back. So I got it. Five years later I had not used the warranty so I reached out to Ashley for my refund. The man on the phone said it would be refunded, I would just need to come to the Springfield store and they would give me my money. I went to the store and the man said they would not give me my money back but it would be a store credit. I did not need any furniture or anything else from that store. I was upset and of course felt like they had done bad business. I did see a skinny dresser I liked and decided I could find a place for it and even though I was upset I would get the dresser and be done with Ashley. The salesman said I didn’t pay the difference that day but when it came in. I get a call from Ashley saying I needed to pay for it. Ok, I assumed it was in. So I go to Ashley and they say they had never ordered it because I didn’t pay for it. I had been told not to. Since they had not ordered it I decided I would upgrade to the wider dresser. This was the beginning of October 2021. The woman there said it would be sometime in December but could be mid February 2022. That was really no big deal. The difference was $198, I paid it at that time. After tax the total was $449. I was going to pick it up in Springfield because I didn’t want to pay a $139 delivery fee. I called today (3/10/22) because I have not heard from them. They said that order was cancelled in January. They did not know why. I explain my issue from the beginning and the girl said I had to call the store directly. The number I called today WAS the Springfield store. How do I get any more direct than that? That store has been of no help at all. I’m so disgusted by this place. At this point I want either my $449 back to me (not store credit) or the dresser delivered to me without me paying the delivery fee. This place has the worst customer service ever!
Lisa Neal
Sep 17, 2021
The Springfield MO store is always great. Lots of designs and choices that fit all decor. Chism helped us get a sofa set that we think we are gonna love!! He was very helpful!
Madison Russell
Sep 16, 2021
Bethany was incredibly helpful getting our order together. She walked us through all our different options and went above and beyond to get us the best deals and delivery dates. Hope to shop here again!
Lindsey Hejlek
Sep 16, 2021
We had multiple delays with our furniture and horrible follow up. We had to drive to Springfield twice just to speak to someone and then finally cancelled our order. But in order to cancel the order you have to rely on the incompetent sales team to actually do it…which our salesman Greg clearly has not done…I will NEVER buy from Ashley again.
Megan Young
Sep 15, 2021
Buying something from Ashley goes great, easy, very helpful, etc. The moment you sign the paperwork you are forgotten. This has happened not once but twice. I understand delivery is slow with everything right now but we can't even get an update on our order any more. I can't get a hold of my salesman, and when you call the "local" number you just get sent to the call center. We just want our new mattress, that we were supposed to have months ago, honestly just an update would be helpful.
Tammy Spencer
Sep 14, 2021
Having been waiting for two accent chairs since July 8. Was told two weeks. Then was told September 14 today. Called now I won't see my chairs until sometime in October. One excuse after another. I paid them in full now I don't have my chairs. I am waiting for them to call so that I can getvmy money back. Will not do business with them every agsin.
Nevada Shriver
Sep 12, 2021
I’m sure their product is fine, but their delivery system is lacking in every way. My husband and I had ordered a couch that they didn’t have in store, and they confirmed a delivery day. But as time went on, we kept getting messages from the delivery company saying that our delivery date had been pushed back. Then again. Then again. We had ordered it 2 months prior to our move-in date, and still had to move in without anywhere to sit. We finally cancelled our order, bought a different couch elsewhere, and had it in our living room within 24 hours. I know Ashley Furniture does not have control over the deliveries, but the delivery company they chose will continue to lose a lot of sales and a lot of customers. I don’t recommend taking the risk, because from what I see in these reviews, a lot of people have had a similar experience.
Dayton Blacklaw
Sep 11, 2021
I purchased a king size bed with mattress protector from Jamey Anders, super helpful and really spent the time to see what bed I wanted, very thorough and will only be shopping with Jamey Anders at Ashley from now on!
Ecaterina Tudoreanu
Sep 10, 2021
You guys don't even deserve a one, you guys deserve a negative zero. I bought a table with 6 chair on July 23rd and was told it would be able for pickup by August 12, then August 19,and then August 30 and so on. I will never ever buy from Ashley again . They are unprofessional, very rude, and lairs. I called multiple times to see when my order would be available for pickup, and all they said was it will be available tomorrow, next week, and two times they told me both the 6 chairs and the table are available for pickup, so I went to get it and they said not all the pieces are available. So unacceptable and not fair they know how to take you money but not how to give you your order, they blame covid. Don't ever buy from Ashley you will have to wait months and deal with people lying to you and being rude to you.
Jackson Stilgenbauer
Sep 10, 2021
Easy peasy. Was looking for a recliner. Ours is 20+ years old and looks rat chewed. Lol. So a new recliner was needed. No high pressure sales. Someone was there when I had questions. Overall a good experience.
Tonia Lee
Sep 10, 2021
Had a fantastic experience today. Bethany is hands down the best. Very helpful and just all around wonderful. Thank you, we will be back for a bedroom set soon.
Courtney Oetting
Sep 07, 2021
Bethany is awesome, she made the entire experience very pleasant. Highly recommend!
David Wenzel personal
Sep 06, 2021
Went in to find a bed after not having any luck anywhere else and found it at Ashley’s. The staff was great to work with and our associate Leah, was helpful without being pushy. Thank you for a great sales experience.
Karen Case
Sep 06, 2021
Nice place, helpful sales team
Joshua Carns
Sep 06, 2021
Had a great time shopping! Found what we were looking for and good customer service.
Lugene VerPloeg
Sep 05, 2021
The delivery was fine, however it took a year for my order to be shipped. I understand Covid upset things, but it's still crazy that it took so long to receive my order. I tried to cancel the order after the 2nd delivery date passed without any word from Ashley's, & was convinced to keep the order intact & they would deduct $100. That doesn't seem like much for waiting so long. Then the 3rd delivery date passed, with no word from Ashley's. You would think they could at least have contacted me to let me know of the delays. It finally arrived, like I said, one year from the date I ordered it.
Lori Seiner
Sep 04, 2021
Easy peasy experience. Found exactly what I was looking for. Hopefully delivery goes smoothly so I can review that positively as well.
Evan Williams
Sep 04, 2021
I wish I could give them a no star review. That is how pathetic the scheduling and picking up your items are. Items are sent to the distribution center with estimated delivery dates which I understand. This companies estimates seem to be unattainable. My items were purchased on 8.2.2021. I have received multiple calls from there center say I can reserve parts of my order for pickup. But in fact I cannot due to it being a group and all items must be in. All items were supposed to be in by the 8.11.2021 then by the end of August. Then once again by today 9.4.2021 and now I have called and they have once again royally messed up there logistical estimates and not the new estimate is for 9.7.2021. They definitely wasted no time in depositing my money. But there is no urgency of getting the product to where I can pick it up.
Amelia Montgomery
Sep 04, 2021
Had a great first experience buying furniture from Ashley HomeStore in Springfield, MO. Excited to have it delivered!
Donna Crosslin
Sep 03, 2021
Stephanie was a really big help for me picking out my furniture. I've always shopped at Ashley furniture I have my kitchen dining room set from there they are always a big help and they have low prices.
Jerry Hatley
Sep 02, 2021
I am a repeat customer with Ashley furniture. There product is the Best. There customer service is the Best I've ever seen. That's why I keep coming back. There Prices are very competitive to other stores, but the quality of There Furniture and Customer Service "Cannot be beat." Ashley's is the BEST. Call and make a appointment. Ask for Billy Dillard. He is a Great Salesman.Thank You Ashley's Furniture for being The Best.Jerry and PaulaHatley
Jillian Schneider
Sep 01, 2021
Buyer beware! You will be lied to about the time frame to receive your furniture. We purchased a bedroom set and a living room set in July 2021. We were told by our salesperson it would take 4-6 weeks for delivery. We were excited because that was right around the time we were moving into our new home. We were assured that our furniture would be delivered by the time we moved in. Today (September 1) we called Ashley Furniture to inquire about our furniture delivery. We were told at least another 4-6 weeks and it could be up to 6 months from the time of purchase. They said they could not give us any guarantees and if we canceled the order over the phone we would be charged a 10% fee. Ashley Furniture scams customers into buying their products and doesn’t deliver on their promises. Will never buy from Ashley Furniture or the Springfield, MO store again.
Corey Cottle
Aug 31, 2021
Greg was a fantastic help today in helping us purchase several pieces of furniture for our new home! We will go back to Ashley’s again for more furniture needs in the future and will definitely ask for Greg’s assistance! Thank you Ashley for your super service and awesome prices!!
Mat Livi
Aug 30, 2021
I would not recommend purchasing anything from these guys unless they have it in stock. I purchased my livingroom set June 23rd, and was told 2 weeks for couch and loveseat, 4 weeks for recliner. It took 5 weeks for the couch and loveseat and still havent got my recliner. I keep calling and they keep giving me a different date for delivery. I'm very disappointed with the way business is being done and would never have purchased if I knew it was going to take this long... which I assume is why they dont tell you how long it will take. I will never buy from here again
Rebekah Farmer
Aug 30, 2021
My daughter and I were searching for a gaming desk for her room. We had been to 5 stores before this one and we walked in and Bethany pointed us to the PERFECT gaming desk. Highly recommend.
Sarah Gill
Aug 29, 2021
We have always bought our furniture at Ashley Homestead and will continue. This service was much like our others but Jeff exceeded our expectation. Our new couches are stylish, comfortable, and perfect for our family.
Dylan Hartsog
Aug 28, 2021
I’ve purchased several large pieces from Ashley Home Store over the years. The salesfolk are always helpful and never pushy. The pieces have held up well.
GREG BETHEL
Aug 27, 2021
Big selection
Joel Jordan
Aug 24, 2021
Richard aka Robert is very informative from begin to end which make my purchased a lot easier. my high rating about him is base on my first impression of how receptive he was in greeting his customer with courtesy and listening to there need, as well as respecting there time.good salesmanship.
Jennifer S
Aug 23, 2021
I purchased a coffee table and bed frame on June 6th. The bed frame was set up and delivered a week later, with a broken handle. The coffee table was supposed to be delivered within 6 weeks. We called 6 weeks after the date and inquired about the table and the broken handle. They mailed us a new one and told us it would be another 5 to 7 weeks on the coffee table. So ridiculous. If shipping times are that far off, don't charge people 10% to cancel their order when you don't deliver within the promised time.Still waiting on my order as of August 23rd.
Parker Bailey
Aug 23, 2021
Matt was very helpful. This was my first time getting any major furniture and he made it easy!
Andreea Pruteanu
Aug 22, 2021
Our salesperson was very knowledgeable and within an hour we had a dining room table set and livingroom sofa picked out and ready to go!
Amy Corban
Aug 22, 2021
Salesperson was very friendly and helpful and the Labor Day sales are nice!
Amanda Brown
Aug 22, 2021
The salesman took his time while we decided what we wanted. He was patient with my children who were getting bored and antsy. We ended up with a really good deal on top of the sales they were having. We’ve shopped here before and were happy with our purchase and we will be back!
Leslie Lancaster
Aug 21, 2021
The staff were friendly and knowledgeable, and the price of my sofa turned out to be even more reasonable than I thought it would due to their Labor Day sale. It was nice to be able to try out the sofa in store.
Eugen Tudoreanu
Aug 19, 2021
I bought a table and 6 chairs on July 23rd, they said it will be ready for pickup on August 12, then on August 19, now on August 24th but still not for sure.Very unprofessional! If I knew it will take so long I wouldn't want to buy from them. I do not recommend them!
Bonnie Potts
Aug 18, 2021
Friendly service. Chairs to arrive soon
Amber Hughey
Aug 18, 2021
My husband and I purchased a mattress, head board, foot board, and frame. First off, the frame was not all the correct parts and we had to call to receive replacement parts. Secondly our mattress is so uncomfortable and apparently we have no return or exchange policy only certain mattress have a guarantee which I would understand if I would have been made aware of this at the time of purchase! So right now I have over $2,000 invested in this bed set and the frame is not fully together and the mattress is so uncomfortable my husband and I can’t even sleep on it. Customer service is not being helpful and our sales representative will not return our phone calls or voice mails! Awful experience
Seth Letterman
Aug 18, 2021
Looked online for items we had been wanting and there was a sale of 30% off most of the items we wanted. So we came in Store and Greg was awesome to deal with, matched the sale prices and we were in and out in 20 minutes. Purchased 8 pieces of furniture seamlessly.
Mike Adams
Aug 15, 2021
Been going to furniture row for years and never had good luck with there furniture, went to Ashley's today for the first time and the quality is much better feeling and Nikki who helped us was awesome to work with
January Studyvin
Aug 12, 2021
Had wonderful service and enjoyed shopping with Taylor!
Kim Daniels
Aug 09, 2021
Very friendly staff, not pushy at all, and made us feel at home. I would highly recommend.
Rad Massey
Aug 09, 2021
My wife and I stopped to look for a sofa at the Ashley HomeStore in Springfield,Mo. yesterday and were greeted by a very friendly saleslady named Nicki. She politely answered our questions and said if we needed anything to let her know. I appreciate the fact she did not follow or stalk us around the store. I did have her look up a number of delivery dates and and ask a number of questions which were answered very politely and honestly. We finally after a much testing and discussion made a decision. Nicki made the checkout very quick and thorough. When we arrived home and realized the color of the sofa we chose would not work I called Nicki and without hesitation Nicki made a color change without a problem. The delivery date for the new color will take longer to arrive and she revealed that immediately which was fine with us. So, if you want an honest, hassle free furniture buying experience go to Ashley and ask for Nicki. Thank you Nicki for your courtesy, honesty and expertise.
SGM Lord Mirage
Aug 08, 2021
Customer service was outstanding. Store manager even ask if everything went good. Our salesman (Greg) took his time with us. We came back a week later just to have him close the deal on the furniture we wanted. Highly recommend to anyone to check out what they have. If nothing else, you'll have great customer service.
Vic Shull
Aug 08, 2021
I have four year old recliners I bought from Ashley's. They are still going strong and are working well. So I took my Dad over to pick out some recliners he was in much need of. His is worn out. Phil sold us a couple that suited my Dad the most. Phil was very helpful.
Charles Storrie
Aug 07, 2021
Staff was great, Knowledgeable, and courteous. They didn't press to sale just the most expensive items. Highly recommend this store
Deana Cain
Aug 07, 2021
Bethany was very helpful and patient with us as we were looking around. She was very knowledgeable and gave great advice. Even stayed past closing time to help us.
Holly B
Aug 06, 2021
Bought a few things and got a great discount and it's great quality. The guy who helped me was nice and super knowledgeable
Steve Townsend
Aug 02, 2021
Ethen is a very good salesman, kept our attention with discounts until the sale happened
bradley schneider
Jul 31, 2021
Billy was amazing, the quality was excellent and the price was too good to pass up.
Bryan Gentle
Jul 31, 2021
The employees were very friendly and not pushy at all. They also have a great selection to pick from
Sindy Ehorn
Jul 29, 2021
Taylor was so very helpful when I was looking for a reclining chair. She wasn’t pushy and let me brouze them the store at my pace. When buying the chair, she make it a comfortable experience. So glad she was my sales lady.
Heather Hamilton
Jul 28, 2021
Amazing service , the guy that finally came over to me apologized for me waiting and that no had come over yet! He was amazing at waiting when we were trying to figure out what I was getting and the only downside is I have to wait almost 2months to get my stuff but it’s worth the wait
ROBERT LAGE
Jul 28, 2021
Ashley furniture is a great store for all your furniture needs.We had a great experience at the store & the workers were awesome 😎
Sydnie Watts
Jul 28, 2021
While my sales rep in-store was great, that is where my positive experience ended. I spent no small amount on furniture at Ashely in April 2021 and the associate told me that it would be ready in June 2021. After hearing absolutely nothing from the company and June having come and gone, I reached out to inquire what happened to the furniture I spent so much money on. They informed me that now it wouldn't be available until September but couldn't tell me why. Fine. Now, when I reach back out, they've moved the date back to the end of December 2021. The wait is RIDICULOUS and there is absolutely no excuse. 9 months is utterly ridiculous, particularly when I was quoted 2 months. I will NOT be shopping with Ashely again.
Ebony Morris
Jul 27, 2021
We were greeted/helped quickly. I was ready to give up because I could not find what I wanted and the man helping us kept trying until he did! Thank you so much!!
Michelle Cole
Jul 26, 2021
Ordered a mattress and a bed (headboard frame etc) they finally deliver and say they are missing the bolts to my bed. More than a month later I don’t have bolts, I don’t have a replacement bed, but I do have 3 credit cards open in my husbands name that we did not request and the one we did request is asking for payment even though I do not have my items. Horrible.
Debbie Eisner
Jul 22, 2021
We purchased 2 Serta mattresses and adjustable frames a little over 2 years ago. One of the mattresses is breaking down on the side so that when you lay on it, the mattress collapses. I filed a warranty claim, two people came out to inspect the mattress and saw the issue before doing the measurements. That was over two weeks ago. I called the local store number to see if there was any update. Apparently that number goes to a call center. After a long wait, the first agent started reading the results and the call was disconnected, called back, after waiting someone answered and hung up. Called a third time, the agent I spoke with was clueless, kept saying she didn't understand what I was saying and couldn't help me. The fourth time I called, again after a long hold time, the agent took quite awhile to read and finally said it wasn't a manufacture defect and that was it. I asked how that was determined and when would I get a copy of the determination. She said I wouldn't get one that was for their notes only. I asked when was someone going to contact me, she replied you called I gave you the answer what more do you need. At this point I was livid, she was rude and didn't want to help. I asked for her supervisor, she said there wasn't one. After several back and forths she hung up on me. I really don't understand the lack of customer service, no one was going to contact me, claims it is not their problem, and they have very rude, unhelpful agents. Very, very disappointing, we will not be purchasing or recommending Ashley Furniture ever! A mattress should NOT break down after only 2 1/2 years and company should not act like it's not their problem. Customer service has gone to hell!
Travis Kent
Jul 21, 2021
Great atmosphere. The sales rep was knowledgable and let us make our decision without an aggressive sales tactic. This was better than other home furnishing stores I have been to.
Jonathon Stevens
Jul 21, 2021
Absolutely great customer service. I was in and out within about an hour and a half. The paperwork seemed a little excessive for the sales representative to fill out but overall it was a great experience. Hopefully my furniture comes in unscathed!
Katy Gist
Jul 19, 2021
This is the second time I’ve purchased from the Ashley home store here in Springfield Missouri and I have had a great experience both times! They have a wonderful selection to choose from and the salespeople are always helpful. Chris got us in and out with exactly what we wanted.
Nick Corwin
Jul 18, 2021
Great customer service! Very helpful. Love the 60 months no interest free payment plan
Karleen Tutton
Jul 18, 2021
Our salesperson named Leah was so helpful. She listened to what we needed and helped us choose the perfect couch set. We will be back again.
Stephanie Keith
Jul 17, 2021
It was a good experience my husband and I went in and got what we wanted.
Frank Flores
Jul 15, 2021
Just went to Ashley’s furniture store. had a great sales person and she did all she could two make our purchase happen. good experience and knowledge of our sales person and had a good inventory and selection.Frank Flores
Alexandra Orduno
Jul 15, 2021
Blake was very knowledgeable and politeHe was great and very personable , I wish everyone was as nice as he was
Julie Eager
Jul 15, 2021
Jeff was patient and very helpful !! They have so many options to choose for every room .
TImothy Gerber
Jul 14, 2021
Lots of option and good payments options. Staff was semi helpful. They were like we’re here if you need us then just let us do our own thing
Tiffiany Mott
Jul 14, 2021
I will never buy from Ashely Furniture again. The sales lady was nice and helpful. However, she is where the good stopped.
Jamie Smith
Jul 12, 2021
Greg and Ben were very helpful . Can't wait for our new Tempurpedic mattress and adjustable bed frame . Our new living room furniture will be a great addition to our house as well.
Javier Santiago
Jul 12, 2021
My sales lady Leah took her time with me and I was able to find exactly what I was looking for. Thank you so much.😃😃😃
Gwen Joyce
Jul 11, 2021
We went to Ashley Home store in Springfield MO and had a very pleasant experience with our sales associate Taylor. She took the time to help us with out new livingroom furniture... thanks a bunch
Kate Robinson
Jul 10, 2021
Everyone was friendly and helpful. Amber and Bethany went above and beyond to help me work with my budget. Big thank you!!
Uncle D
Jul 09, 2021
Great customer service with quality merchandise. The whole process was easy and convenient!
Stephen Rapole
Jul 09, 2021
Was a great experience! They price matched the same item on another website and gave us a discount on top of it! Thank you!
Robert Brim
Jul 09, 2021
Very nice attentive people to deal with. A good experience. Robert Brim .
Andrea T
Jul 06, 2021
The quality of the bedroom set that was delivered to our house was nothing like the showroom set. The one delivered is cheaply made and doesn’t fit around the mattresses we bought from them!! Our salesperson guaranteed the frame would work and it just leans around the mattresses because you can’t put the brackets in. Now that it’s in our house they won’t refund the money. We can trade for some other badly made furniture from them. I’ve been told numerous times not to buy from Ashley and I now know why and won’t ever again. The customer service department is a whole other issue.
carrie alexander
Jul 05, 2021
Lynsey Miller helped us today, Such a pleasant young woman. What I liked most about her if she wasn't pushy she showed us the direction of what we needed allowed us to look and discuss what we wanted. We actually ended up buying the first thing she showed us but she took the time to let us look. So excited for our furniture.
Sharon Williamson
Jul 04, 2021
Always a great experience
Josselyn Shoemaker
Jul 03, 2021
We thoroughly enjoyed Matt and Kristin! They were majorly helpful without being pushy.
Klint Keltner
Jul 03, 2021
They lost my order. I have credit on my account and have card in hand. Now my kids don't have any place to sleep but in my bed. 1 bunk bed ordered and a recliner. Talked with the management and there is no record, even no paper record of my credit app. No recourse, no help. Waited 5 weeks and made 3 calls to customer service. DO NOT BUY HERE. They told me that if the system went down then it would have been a paper app...but I got the card in the mail weeks ago. Orange Ashley advantage card. The manager told me that in 2 months they would have it available. All I got out of the deal was an "I'm sorry".
Becky Sigrest
Jul 03, 2021
The sales person Blake, was the reason that I rated 5 stars. He was honest and personable and did not follow me around but was available if I had questions.
Paras Mishra
Jun 28, 2021
Great customer service and inventory. I really want everything that Ashley has to offer but really can't fit into my space. :) The only thing to consider is the timeline they deliver as they make items (as I understood) after the order is placed. So if you're planning to buy any furniture, make sure to plan ahead of time.
Caveta Price
Jun 28, 2021
The young Lady that helped us was awesome. Christine was very helpful and patient.
Richard Mankins
Jun 26, 2021
I WILL NEVER EVER GO TO ASHLEY FURNITURE AGAIN. 🤬🤬🤬🤬ORDERED A COUCH , END TABLE AND TV STAND AND THE END TABLE WAS BADLY DAMAGED SO WE SENT IT BACK. NO EMAIL SAYING REPLACEMENT WAS COMING. WE CALLED AND THEY SAID IT AND THE COUCH WERE CANCELED ON THEIR END WITHOUT ANY NOTICE TO US. WE ALSO CANCELED THE TV STAND. THIS IS THE WORST COMPANY TO DEAL WITH WE HAVE DELT WITH. CUSTOMER SERVICE IS UTTERLY THE PITS!!!🤬🤬🤬🤬🤬STAY AWAY FROM THEM.
Micki Shinn
Jun 26, 2021
We came in to look at recliners with specific features as I have neck issue from car accident. We couldn't find one to fit my needs so we were getting ready to leave, when my husband suggested that we look at mattresses.Our salesperson Christine took us to that area of the store. We looked at the Tempurpedic, found one we liked, but being seniors and on Social Security the large price tag was surprising. We laid on the mattress with your pillows and found it very comfortable.Christine had another associate give us a lot of information about the mattress and it's health benefits. My husband also suffers from back issues and has had 2 back surgeries.Both ladies were very helpful, knowledgeable and most of all not pushy. We really appreciated that.Finally, to help us afford the mattress they gave us 2 pillows, Set of sheets, and a mattress cover which saved us a lot.We decided to finance the purchase and it will be deliver to our home.This is the first time buying from Ashley and we are very pleased with our experience at your Springfield MO store.Thank youMicheline ShinnSpringfield MO
Dana A
Jun 25, 2021
Do not buy furniture here. They will lie to you and tell you 2 weeks to get it and I am on week 8 now and still waiting. The sales rep at the store wont say her name. But she promised to keep me posted through the entire process. She will now not answer my questions. Clearly she just wanted the business toward her commission. I am going to end up canceling if it takes much longer at all. Just go somewhere they have furniture in stock. Save the hassle of possibly never getting it.
Mike Butcher
Jun 23, 2021
Ashleys was the fourth stop on our quest for endtables for our new home. We weren't sure what we wanted but knew when we saw it we would know. Roy cordially met us as we entered. We explained our situation and he encouraged us to browse. We did so for the better part of forty minutes. We were on our way out and dreading the next fruitless search down the road. I was thanking Roy for his attention when I spotted THE ONES. ROY handled the paperwork, we were relieved, happy with our find and sold on our Roy and Ashley experience. Don't know when, but we`ll be back.
laural sandtorf
Jun 23, 2021
Incredibly rude. The man in the lab coat made me so uncomfortable that I left and will not be returning. I refuse to shop somewhere where they try to intimidate you. I was looking at couches NOT mattresses and that is what he tried to push on us. My business will be taken elsewhere.
Norm Hoffeditz
Jun 22, 2021
Manager never returned my call.
Robyn Sitzman
Jun 20, 2021
I was looking for a bed for my Mother - and had one thing in mind. When I entered the store, I was greeted by Ethan. Ethan listened to my reason for being there and took me to the bedding area and introduced me to Bethany. Bethany listened to the reason for my bedding purchase and immediately covered some choices, but as we talked, she asked questions that narrowed our focus on two types of beds. I tried out both beds....Bethany was right there explaining the features of this brand of bed and some other choices I had in features. My selection was perfect. The visit was easy, pleasant and I was assisted in purchasing exactly what was needed. I so appreciate Ethan and Bethany for their product knowledge and customer service!
Independent Voter
Jun 15, 2021
Great all-around shopping experience. Professional, helpful, knowledgeable, and friendly service. Big selection and wide variety to choose from. Good quality products that are reasonably priced. Found exactly what I needed. Totally recommend!
Alyssa McCollum
Jun 15, 2021
We had a wonderful experience with Billy helping us find the perfect couch for us. He was not only very helpful and honest with us, but he was also funny and a very easy going guy. I could not recommend him enough.
Candice Millard
Jun 13, 2021
Cameron was so great to work with. He was informative and patient with us.
John Mitchell
Jun 13, 2021
Kristen was fantastic and patient. She took her time to walk us through all the things our family needed that satisfied all things that our family as a whole was looking for.I would certainly buy from this location again.
Beth Green
Jun 11, 2021
Overpriced and bland offerings.
Kathleen Bolton
Jun 07, 2021
Bethany was great today! She got us a great deal on a sectional! Very professional and enjoyable encounter. Thank you!
Bonnie Foster
Jun 07, 2021
Our salesman was knowledgable, but we were told it looked like everything on bedroom set was in stock except slats. Now 4 weeks later we are told headboard out until late Aug, and Slats late July. I realize there are problems with many items due to Covid. However, be honest had we heard we would have to wait 4 months we would not have purchased from Ashley. Deceptive marketing.
Joyce Stewart
Jun 07, 2021
Great service, nice furniture, Memorial Day savings. Overall good experience.
Adriana Irvin
Jun 07, 2021
We bought a second sofa for our house, and we are incredibly happy with both purchases. Ashly Home Store embodies everything that shopping for furniture and the store is just fun to browse for home decorating ideas.Chris Epperson was a great assistance with purchasing my love sofa. He was very patient with my indecisiveness, and very professional. Excellent service from the beginning to the end. Oh - and excellent value for the money too.Thank you Ashley HomeStore and will definitely come back and recommend your store to our family and friends.
Dani Vess
Jun 07, 2021
Between the 25% off Memorial Day sale and our sales associate Jamey it was a wonderful experience. Jamey was very patient as I am a slow decision maker. I loved their selection and our expected delivery date wasn’t as bad as I thought it would be!
Tracy Slagle
Jun 06, 2021
Purchased a sectional today. Many many options of living room sets, hard to choose! Sales people were attentive but not at all pushy. This made the shopping experience perfect!
Bill Walker
Jun 06, 2021
Oil
Melinda Cox
Jun 05, 2021
Chisom was very patient and helpful. Be sure to ask for him.
keith Moore
Jun 04, 2021
Bethany is the best. Returned calls, arranged a time and met us.
Mark Leggett
Jun 01, 2021
I don't know how they stay open in all honesty. We have had three pieces delivered all either broken or looked like they were ten years old with filth. Customer service is a joke, the store can't help, customer service can't even help only the store that filled the order can fix things and they just don't want to. The whole system here is set up for failure and it's not customer focused at all. The only good part of this whole experience was the actual delivery guys, they were friendly and helpful but my goodness just don't buy anything from here. Seriously
Ruben Hinojosa
Jun 01, 2021
Very nice furniture and great selection. I really like this store.
Michelle Craig
Jun 01, 2021
We went in to the store to look at furniture and later went home to do some measurements. The next day I called to order the bedroom set and was able to take care of everything quickly over the phone. I appreciated the great service and always love the furniture we get at Ashley Home Furniture Store!!
Violetta Merci
Jun 01, 2021
Taylor was very helpful. She didn't hover, but she checked in on me periodically to see how I was doing. She even moved a piece of furniture to help me see another color combination. When she got busy with another customer, Billy stepped in to pinch hit and helped me finalize my purchase. I have always liked Ashley Furniture. They have quality products and great people.
Tiffany Baker
Jun 01, 2021
Lyndsey was wonderful to work with and was so patient with us and our kids! We did not feel pressured to buy anything but she was there to answer all of our questions and stayed late to help us with our purchase. Highly recommend her to anyone!
Neil Flake
May 31, 2021
We've bought several pieces of furniture from this location and it's always a great experience. No matter what you're looking for usually you can find a piece in your price range.
Brian Azlin
May 31, 2021
A friendly, helpful staff with a great selection of well made products.
Tammy Dock
May 30, 2021
If you are needing new furniture this is the place!! Christine was fabulous! She was very attentive and informative! She made furniture buying a great experience!
Nichole Hebert
May 29, 2021
If I could give a zero I would. Waited 2 months for our stuff after phone calls and phone calls seeing what the hold up was. They never called once not even for delivery they texted one time that was it. Then the sales person ordered the wrong box spring for my child's bed. It's a holiday weekend and have to wait til Tuesday to figure it out.
Rachel Aurora
May 29, 2021
Just had a great experience purchasing a sectional from this location. Our salesman, Kevin, introduced himself early and stayed in the general vicinity without hoovering, to ensure we had help if we needed it. We walked in there with full intentions to purchase a new sofa, but we didn't feel pressured into making a decision. Rather, all of our questions were answered and we wound up with a fantastic deal (Memorial Day Sale) and a new sectional we love. Kevin was great to work with, personable, and really made the whole experience enjoyable. He was the epitome of a great salesman!
rene jalbert
May 29, 2021
Best experience ever. I'm a veteran and my wife and I have never had new furniture. We always had hand me downs from thrift stores to save money. We decided to just check out Ashley HoneStore and the sales associates were all so friendly, helpful and patient. We checked out numerous other stores but settled on Ashley because of the customer service and just as importantly the products were amazing to look at as well as comfortable. We ended up getting our first new bedroom set, living room set and a few other accent pieces! Our sales associate even stayed late because my wife changed her mind so much! We will definitely recommend Ashley HomeStore to friends and strangers alike and will definitely be back to finish other rooms in our home. Thank you all so much
Brian Way
May 28, 2021
Experience was fine. Selection was excellent and prices weren’t horrible, expect for the hidden prices and fees. My major issue is the extreme amount of employees roaming the store. It is impossible to do any meaningful browsing and thinking without being accosted every four minutes by a bored associate or “sleep expert” in their silly labcoats. Just let folks shop until they signal they need help. I don’t want to feel like I’m shopping for a used car as a former gas station.
Nate Lewis
May 28, 2021
We came in about a month ago and found a couch we really liked. The Salesman was nice, but gave us misleading info on the price. We went back to the store today and fully intended on purchasing the couch we liked. Once we got to the store we were informed that the Salesman quoted us the wrong price and were told that they could sell it at a discounted price to us, but that it would be higher then the initial quoted price. By that point I was starting to feel like my time was wasted and that we got our hopes up for nothing on the dream couch my fiancé really wanted. After considering walking out, we were then approached by Cameron the store manager. Cameron went well out of his way to get us closer to the initial price quoted. After some more serious thought on our end, we decided to make the purchase and I’m very appreciative of them working with us. Thanks again, especially to Cameron for making a difficult situation right. We look forward to coming back in for future furniture needs.
Preston Jones
May 27, 2021
If you are looking for a great sales person to help you select the pieces of furniture you want, see Taylor at Ashley Home Store she is great and no high pressure sales. Taylor spent quite some time with me and I love her attention to details. She was a pleasure to deal with and I will tell everyone that Ashley Home Store has great quality and selection on furniture. I will definitely be a return customer. Give them a try before you buy, you will be the winner.
Abby Northrip
May 26, 2021
Chizzle (not sure if I’m spelling his name right, if wrong I’m sorry!) was very helpful! He answered all my questions and helped me get set up with the perfect plan for the perfect couch. I’m very glad I went today as I originally just went to go look, but ended up walking away with a purchase. Will definitely be back to shop in the future 😁 thank you guys for your excellent service
Megan Rose
May 26, 2021
Got my furniture delivered and love my furniture! the delivery guys set the furniture up but did not finish putting the bed frame together because the screws were too big and told me they would come back the next night to fix it for us when they got the correct screws but they never showed and never called. Had to sleep on the floor until we fixed it ourselves because they couldn’t get anyone out until a week later to try to fix it with the screws that we had that were too big. Not happy with the delivery service at all.
Safemoon Ben
May 25, 2021
They were very helpful and knowledgeable.
Andrew Sodano
May 24, 2021
Worst experience ever. Third party delivery company arranged for by Ashley immediately demanded a tip on arrival, then proceeded to slam every box on the floor and point out it was broken after unboxing. After 4 broken items they were told to take everything back as we were not accepting it. They then dumped everything in the yard on a rainy day. 5 months later and no resolution, just broken promises.
justant truman
May 23, 2021
They quoted us a price on the phone then stuck to it. Very honest and easy to deal with.
Randi J. Blackard
May 23, 2021
Ashley furniture has great furniture and prices for memorial day sale is great!
oral pyle
May 23, 2021
Cameron is the best. Polite, knowledgeable, made great suggestions. Great selection in the store.
David Daniels
May 23, 2021
Another great experience at Ashley Furniture. Denver was super helpful and we got exactly what we wanted. We will continue doing business there and look forward to future purchases.
Stacey Wilkerson
May 22, 2021
Christine was the most helpful. (She carried around a couch pillow until we found an area rug that matched. Who does that for people?)Very knowledgeable and patient. Top notch professional. I looked at all the furniture stores in town and online in my area but I kept finding my style and quality was at Ashley Furniture. The staff was great, products are incredible and my salesperson, Christine, really went above and beyond. Can't wait until it all arrives! So excited!
Kelly Goodin
May 22, 2021
Ethan was a pleasure to work with. He was not pushy or overbearing. After the first night looking I did some research and found a better price. We let him know and they matched it. Great people to work with and can’t wait to get our new media room furniture.
Ken Plott
May 22, 2021
Went there yesterday really nice people working there .
Kealeigh Thompson-Myles
May 22, 2021
James A is awesome!!!! He was patient with us and got us exactly what we wanted and a amazing price!!! Go ahead and make him a manager again PLEASE 😇
Carl Sims
May 20, 2021
My lady went in and bought a sofa and love seat . The gentleman that waited on her was very nice and very professional and seemed like they are willing to work with people in getting them what they like good job . So maybe if your needing something new they surely help you also . Thank you Jay Wasson see him . But I'm sure all of there team are fantastic also.
Jason Wright
May 20, 2021
Ordered a piece of furniture approximately 4-5 weeks ago with mid May for delivery. Called to check on the status today and was told it’s still 4-6 weeks out. We debated on it anyway with a 4 week wait, now it’s turning into 8-10 week wait, never would have ordered it with that expectation.
Jodie Ficken
May 19, 2021
I had great service, answering all my questions and helping me know which height barstools would work best for my counter. Susan at ordering desk was so efficient, helpful and friendly.
Nancy Porter
May 18, 2021
Salesman, Greg, was very patient and helpful!!! Pleasant shopping experience.
Kim Gardner
May 18, 2021
Pleanty to choose from and friendly service without the pressure. I was in and out in less than an hour with a new bedroom set.
ViceralLight
May 13, 2021
The staff was wonderful. We arrived at 7:30 looking for a dining table and a coffee table. The gentleman that helped us not only streamlined the process by making the experience as smooth as possible, he even stayed late till 8:30 to 8:45 to get us set up! Have shopped here in the past and will definitely continue business here!
Jennifer Webster
May 12, 2021
This store had lot’s of inventory to check out compared to other stores. Sales people were friendly and gave us space to test out all the options and they were having a great sale! Can’t wait for my couch to be delivered.
Aldo Vasquez
May 12, 2021
I wish there was a negative star here to rate and review Ashley Home Store, I went in to get a bedroom set (because I needed it obviously) in November of 2020, I paid cash, and I'm still waiting for it to be ready. I am the one who keeps on calling about the status of my order because after we paid and left the store, the salesman NEVER contacted us. He said part of it would come in December and the rest in January or February but after those dates came I am the one always calling to check...no phone call, no email, zero communication from Ashley Home Store. They said March, and nothing, they said the end of April, still nothing. They know I am upset about the situation and they still don't care. I just called, once again, and I was told July 12 "might" be the date. When July comes is going to be EIGHT months after I placed my order and I got the feeling that it would not be ready then...this is totally unnaceptable. No one ever told me they had no idea when my order would be ready when I made my purchase. I am waiting for some at Ashley to contact me if they do care about their customers and this VERY NEGATIVE post!
Todd Hinmom
May 11, 2021
Cheap furniture
Hannah Sullens
May 09, 2021
Kevin was SUPER helpful, yet allowed us to explore and look by ourselves. HUGE selection. The process was quick and painless. Everyone we spoke with was polite, knowledgeable, and respectful of our time/wants. We bought a dreamy sectional with Kevin and will be back for more!
Brianne Werner
May 09, 2021
Greg was fantastic at helping us pick out a full bed set, sectional, and entertainment center. He even rearranged items on the floor to help us picture it in our house.
Andrea Richards
May 08, 2021
Summary: nearly 3-month delay from when they say furniture will arrive; manager unwilling to waive 10% cancellation fee; serious communication issues; bottom-feeder level customer service. If you'd like to know why I give such a harsh review, please read on.On January 23, 2021, I entered Ashley Homestore Springfield to place an in-person order. After entering the store, I was approached by Home Furnishing Specialist, Ethan Martin. During my visit that day, Ethan verbally gave me estimated delivery dates for the furniture I wanted to purchase as follows: queen bed base - February 4th, loveseat and chair - February 20th, and the sofa - March 9th. I completed my purchase and waited excitedly for the delivery dates to arrive.As of February 6, 2021, I had not received the queen bed base that was expected on February 6th, so I returned to Ashley Homestore Springfield in-person to get updated delivery dates for my order. Ethan was working that day and was able to give me a written list of the updated delivery dates as follows: queen bed base – February 9th, loveseat and chair – March 2nd, and the sofa – April 10th.On February 11, 2021, I called Ashely Homestore Customer Service and spoke to Josie at 11:25 am. Josie gave me new delivery dates that were, again, different from the ones Ethan had provided on January 23rd. She provided the following delivery dates: queen bed base – February 16th, loveseat – February 23rd, chair – March 9th, and the sofa – April 3rd.On February 21, 2021, I called the company at 12:38pm, only to reach a recording that said the store was closed and to call back during open hours. Then the call disconnected without providing the store hours or allowing me the option of leaving a voicemail message.On April 11, 2021, I called the company at 2:11pm, and was told that the adjustable base was now available for pick-up, but the sofa, loveseat, and chair would be available “the first week of May,” but that could change as the company is at the mercy of the manufacturer.By this point I was no longer interested in completing my purchase with the company and I decided to cancel my order.On April 19, 2021, I called the company at 4:54pm. I reached a receptionist who put me on hold for nearly 4 minutes as she went to get Ethan Martin to speak with me. She returned to the phone to tell me that Ethan was with a customer and asked if he could call me back. I advised that I was entering a 3-hour meeting (5:30-8:30pm) and was not available until after that, at which point the store would be closed. I said I would call back.On April 21, 2021, I called the company at 6:44pm. There was no answer, so I left a voicemail asking for a call back.On April 23, 2021, I called the company at 4:50pm. There was no answer, so I left a voicemail asking for a call back.By April 28, 2021, I still had not received a call back from Ashley Furniture, so I sent an email to their Internal Escalation Team that responds to these negative Google reviews.The email response I got from Brielle with Ashley Furniture on May 1st gave a pat apology for the extensive delay and told me my furniture was now in stock and to contact them to arrange the pick-up.At this point, I am not interested in doing business with Ashley Furniture. Today (May 7th) I spoke to the the manager, Brandon. He offered a discount 9% discount on the sale and free delivery. When I said I wanted to simply cancel my order, he informed me there would be a 10% cancellation charge. Brandon was unwilling to waive the cancellation charge because I had "signed a contract" stating I agreed to the delivery dates as estimates, and he said he can't amend the contract.Do you for one second believe a manager of a store doesn't have the ability to cancel an order and waive a cancellation fee? I sure don't.So, if you read this whole review, I hope you realize the kind of company you are getting into business with by buying furniture from Ashley.
Cathy Peterson
May 05, 2021
This was the fastest most pleasant experience I could have ever asked for. Everyone that I had contact with was so kind and I was in and out the door with purchase order in hand in about 30 minutes.
abby bergesen
May 03, 2021
Christine was our sales lady she was amazing!
Hannah Kelley
May 02, 2021
Mya and Kevin were super friendly and helpful, but not pushy when we were looking around. The selection in the store had everything we were looking at. We are very excited to get our new items soon!
Jason Rodriquez
May 02, 2021
Our sales lady was amazing!! Found the perfect bedroom set. The price was great also!.
Tori Moore
May 01, 2021
Iceman made my day today. Thank you all so much for your kindness. The people at this location are pretty awesome. Despite some issues I had at the pick-up of my furniture, this team made up for it in every way. What a great team. 10/10
Annemarie Dodson
May 01, 2021
Very friendly and knowledgeable staff.
Clayton Young
Apr 27, 2021
Ethan Martin was awesome! He helped me find exactly what I was needing as soon as I walked in for the best price. Overall 10/10 experience.
Bob Figinsky
Apr 25, 2021
The store had a great selection of items. The staff was also very friendly and not too pushy. There was a lot to take in and they actually had decent prices on the things I was looking for. Good overall experience.
Mike Plaster
Apr 24, 2021
Friendly and knowledgeable staff. No pressure sales and good pricing and sales.
krista Hunt
Apr 24, 2021
Taylor was patient with us and not pushy. She gave us space and time but would check on us and make suggestions when needed.
Doug Wadley
Apr 24, 2021
So friendly and went out of way to help
anthony Crane
Apr 23, 2021
This place sells furniture in November 2020 , but says they can't get your couch to you until February.February was 2 months ago ...still no couch.Today they informed us another 6-8 weeks ..June?Incompetent, unprofessional, won't answer their phone...they know they are failing their customers
Melissa Riley
Apr 23, 2021
This is the second sofa we’ve purchased from Ashley. Both experiences have been great. Lynsey and her manager were both very helpful and made sure we got what we wanted. We purchased the protection plan, too, I love the fact that you get it “back” to spend in 5 years if you don’t need repair or replacement. Happy customers, can’t wait to get our new sofa.
Angela Rodriguez
Apr 21, 2021
I love this store we have used it several times we have rental property for nightly in Branson my cousin has three condos and I have a 3800 ft.² home we’ve used it multiple times love their designs
Kyrie Gardiner
Apr 20, 2021
We visited multiple furniture stores and couldn't find what we were looking for or anyone to assist. When we got to Ashley furniture store we looked around for a few minutes. It was not long before we were welcomed by Billy Dillard, he pointed us in the direction of what we wanted. He let us look around on our own and never pushed a sale on us. Within 10 minutes we found the reclining couch set we liked. Mr. Dillard worked out the details and let us know everything we needed to know. He was very friendly and most important to us engaged in conversation while we waited. Very professional, friendly, and non-pushy salesman. We will definitely return to this location for all our future furniture needs.
Kevin Otradovec
Apr 19, 2021
I always buy my furniture from Ashley. Great quality and service. Ben did a great job. Even came in on his day off to help us.
Dean Hudson
Apr 19, 2021
We loved the Ashley Home Store in Springfield, MO. Our salesman Tyler took care of our needs nicely. There was plenty of furniture to choose from.
antonio buentello
Apr 19, 2021
We worked with Lynsey and she was wonderful to work with. We will be using her for all our furniture wants/needs!
Tina Dodd
Apr 19, 2021
Was greeted soon as 8 walked in. All employees are nice. Christina help me an was great throughout the sale.
Karina Mangione Yoder
Apr 19, 2021
We loved being able to walk around and take our time making a decision without being constantly interrupted by sales people.Once we made our decisions, we were helped quickly and all our questions were answered.Definitely a place we would recommend!
Haley Porter
Apr 18, 2021
Greg and Chance were huge helps!
Tina Johnson
Apr 18, 2021
Kristen was very helpful, and kind. The whole process was quick and easy with "no pressure" customer service.
Terry Black
Apr 18, 2021
Looking for a bed.To many I haven't picked one yet
Auston Weldy
Apr 18, 2021
Great service & personality from the staff. Would have received 5 stars had it not been for the approximate delivery date from 4-8 months.
nidrica hudson
Apr 17, 2021
SHOP HERE!!! They have the best customer service and best furniture ever!! Amazing people!!!! I will be going back to them.
Brent Smith
Apr 17, 2021
Terrible. Never received my couch that I bought. I ended up requesting a refund 6+ months after they said it would be delivered.
Christopher Miller
Apr 17, 2021
We loved shopping at Ashley HomeStore. Their products all seem to be pretty good quality for the price. We worked with Lynsey and she was awesome! She really made the whole process easy.
Shirley Blades
Apr 17, 2021
Very helpfully
Tim Bundgard
Apr 17, 2021
We ordered in January and was told it was being delayed until April 16. Today was told it would be June. Worst service I have ever received.
Arpitkumar Patel
Apr 17, 2021
Good
Kerry Williams
Apr 15, 2021
Customer service is great when they're trying to get your money, but order from them and you'll be waiting 3 months for your furniture that they told you 2 weeks for.
Jennifer emerick
Apr 14, 2021
Delivery went from 4 weeks to 8 weeks! That absolutely didn't work for me. They didn't even call to tell me. I had to call them when I was wondering where my furniture was. Salesman wouldn't step away for even a minute so my daughter and I could discuss anything. I have never left a bad review...until now! Beware. Then when I told them I want my money back they told me it would be 7-10 days.
tonya panzica
Apr 12, 2021
Denver was super nice and very helpful, and we will be back again to purchase more things from him.
Amber Harlan
Apr 10, 2021
If I could give zero stars I would. The only positive thing I can say is it was great working with Denver. Ordered furniture in April. It is end of September and we still do not have all of our items. They have delivered the wrong color chair twice. When I called to fix it they said I needed to call back tomorrow. Do not order furniture or a bed from them if you need it quickly.
Beverly States
Apr 10, 2021
I had a great customer service gentleman who really cared as to what I was looking for. He was kind and I really appreciate his service. He went out of his way to help and I was satisfied with the service.
Heather
Apr 10, 2021
Snotty staff
B Fettig
Apr 10, 2021
UPDATE: I’m overall happy with the stores service. However it has been 8 weeks since I’ve picked out and paid for my furniture. It’s still not delivered! Upon calling and speaking to someone I am told over and over “the dates are tentative but you’re date is for delivery is set up for.....”!! I’ve been given 5 different delivery dates, 6 if you include the new one I got today. I can understand it taking longer for things to be moved out and delivered. However, setting up a delivery date only to change it multiple times is misleading, ridiculous and unprofessional. I’m greatly disappointed with the service after I PAID IN FULL for my furniture! My husband and I have decided to wait and see if it actually comes in on the date they say, one last time. If not, I’ll be requesting for a refund.Great shopping experience. Ben went the extra mile on helping me stay where I wanted to be financially. Everyone was knowledgeable and courteous. There was no pressure to buy even after discussing multiple furniture pieces. I actually left for lunch, thought about my purchases and came back later in the day. I’m overall impressed with the laid back atmosphere.
Kristin Carter
Apr 10, 2021
We had a great buying experience at the Springfield store! Easy process and quicker delivery than I had anticipated.
Carla Jones
Apr 10, 2021
Greg Kraatz was absolutely fantastic to work with and made the process super easy! 10/10 recommend using him for your next furniture purchase.
Wyle Potter
Apr 10, 2021
Great customer service, our sales man was really easy to work with and we got a great deal!
Kalynn Swope
Apr 09, 2021
Very satisfied with service and price of our sectional! Thank you Jay!
Heather Campie
Apr 08, 2021
Great service and quality furniture! We had a great experience! Highly recommend!!
Justin M
Apr 03, 2021
Good overall. Christine was a great sales person!! Only downside was being told to wear our masks by another salesman even though we were not within 20 ft of anyone, while simultaneously watching 2 other sales people with their masks down walking around
Lorie Henry
Apr 03, 2021
Great customer service.
Bobbie Foster
Apr 03, 2021
Always a great experience. No pressure, great prices. Our home has never looked better!Update... Within 48 hours of getting our shelves they broke with nothing on them. That was in May. Still waiting since May to get them fixed. Run from this place. Beautiful doesn't mean it's worth the money we spent. We won't be back ever!
Karen Hughes
Apr 03, 2021
Today I went to Ashley Homestore and everyone was super friendly. Matt the mattress manager jumped right on helping us find a perfect mattress. Thank you for the great customer, I will definitely be back.
Kathleen Beeman
Apr 03, 2021
I was very pleased. I was approached immediately and ask how they could help me. When I told them what I was looking for They showed me several. I told them it wasn't exactly what I was looking for. They found one on line for me. They went above and beyond to find exactly what I wanted. I want to add that when I told them I was on a limited income it didn't phase them. They still worked hard to help me.
Rebecca Hicks
Apr 03, 2021
The process was extremely easy. They greet you pretty quickly, offer help but will let you browse without getting in your way. Can't wait to buy my loveseat and bed set too!
gregory dorsett
Apr 02, 2021
We went into the store looking for a chair and ottoman. We were helped by Billy Dillard and I would like to say that he was simply outstanding. Competent, professional, affable, and a genuine delight to work with. 10/10 will buy from him again! Thanks Billy go Royals!! Lol.
Lori Thompson
Apr 02, 2021
Went in today just to look and ended up purchasing a chair and couch. One day only sale of 25% off plus their 5 year Life Moments protection plan, that will be refunded in 5 years if we don't use it . Bethany Molica was awesome. I just wish we didnt have to wait to get it.
PassioKnit Kelsie
Apr 01, 2021
We walked in and were able to look around for a few minutes until an employee came to help us. Everyone was very attentive and caring. We got exactly what we came for and the process was easy.
Kristina Richards
Apr 01, 2021
Super fast and easy, ordered over the phone, great sale going on right now!
Leah Watson
Mar 31, 2021
Kevin was Awesome!!! He showed me about 5 to 6 different sofa loveseat combinations and didn’t once complain when I got them confused. He priced them for me Gave me quotes on protection plans and delivery all before I even made my decision. He was absolutely phenomenal. If I get another suit in the next few years I will most definitely be back to Dr. Kevin.
Livia Westmoreland
Mar 31, 2021
They provide great service without hovering over and following you. They are patient to answer all of my questions and compare prices to get the best deal. I’ve bought with them twice and will continue to!
Laura Oestreich
Mar 31, 2021
Made one star review over a week ago, received apologetic response and Ashley wanting to help, immediately sent email to them with details of issues, to no surprise week later no response - again shop elsewhere
Natasha Hubert
Mar 30, 2021
Went to my local store tonight to purchase a sectional for my living room. Bill was very kind, helpful, good with my son, offered us water, and answered all of my questions thoroughly.
Bryce Bettis
Mar 29, 2021
Eric helped us out at Ashley home store! And he was so friendly and great! He gave us time to walk around and see different couches, while also giving us information on the couches and showing us similar ones. Would definitely recommend Ashley home store to anyone!
Brenda Collins
Mar 29, 2021
We love our new bedroom set!
Jamie Buckner
Mar 29, 2021
They were really friendly made everything easy amd simple.
RoseMarie Brashear
Mar 28, 2021
I went to the store to browse. Denver came over to offer his assistance. He listened to me and suggested something I had not thought of. I also found a chair I liked and Denver took care of that for me. I am not patient and he took care of it quickly and I was on my way.
Grace Riden
Mar 28, 2021
Went in to look for a mattress. Can’t tell you what his name was but one of the guys wearing a “lab coat” asked us what we were looking for. Clearly they are there to make a sale. I get it, I’ve worked sales. But I made it clear from the moment we met that we were not interested in a memory foam mattress. Well guess what? We ended up getting pressured to lay on 5 or 6 different memory foam mattresses. He kept arguing my husbands back problems. My husband said his back hurt more after laying on the exact ones we were not remotely interested in. Word of advice for anyone in sales. If a customer is absolutely sure they do not want something in particular, don’t try to pressure them into it. Chances are your store is not the first they visited and they’ve done some research before going out to shop.
Baylee Massey
Mar 28, 2021
Billy was awesome! Very friendly, knowledgeable, and patient with us! Thank you!
Matthew Cox
Mar 27, 2021
Greg was fantastic!
Shawna Flores
Mar 26, 2021
Customer service sucks and keeps telling me different times for my order to come in and it keeps getting push back later and later
Shannona Jenkins
Mar 25, 2021
My husband and I went to Ashley in February. We decided to get a sectional living room set. Kristy said that it would be delivered on March 24. My husband called the store on March 18 to check the delivery status. Someone told him that, the date had been changed to March 31. I called yesterday and someone told me that it has been pushed back till April 31. I immediately asked to speak with manager, but was never put through. We will NEVER buy anything from this company again.!! And no one ever called to update the status of delivery .
Tyler Furst (VERITAS VITA LUX)
Mar 24, 2021
The staff here was friendly and great place to shop for all your furniture needs.
L O
Mar 23, 2021
Don't buy! Prices are good but furniture is junk! Had issues within first year and they would not fix what I told them was wrong. Was told extend warranty will cover and the warranty company is not fixing anything. Everytime I call u get the go around or call disconnected with no help what's so ever. Go some where else and don't waste your money on junk!!!
Leah Riggs
Mar 23, 2021
The only place I’d be okay dropping 7 grand at. Once you go tempur-pedic you never go back.
Summer Benedetti
Mar 21, 2021
We found what we wanted immediately! The store was clean and full of floor helpers. We were left alone to figure out what we wanted but there was always someone close when we needed a person. Great experience overall. We haven't gotten our new furniture yet but I will update once we do.
Trinity Cox
Mar 21, 2021
Matt was SUPER helpful and helped me find the right fit for my household! I needed a smaller sectional and he immediately let me know to look at the big ones too, because they could be downsized. He was also patient enough for me to come back the next day and finalize the sale. Ask for Matt, 100% especially if you're taking your kid(s). A family man that can keep up a good conversation not only with you, but your child as well! That's so important these days. Thanks again Matt, your kindness was appreciated.
QueenAquarius94
Mar 21, 2021
A great experience! Very helpful and nice people to work with! They took great care of me!
Max Reyes
Mar 21, 2021
0/5. This store should not even be in business. To make the sale, we were promised a pickup date between 3-8 weeks. 10 weeks later, after sitting on the floor for 3 weeks, the sofa finally came in. Upon pickup from the warehouse, the worker literally dropped the sofa into our truck bed... AFTER signing the delivery paper. Less than 4 months later, a main support is sticking through the upholstery and couch is creakier than hardwood floors installed in the 70s. After opening the bottom of the couch, cheap OSB and poorly placed nails were the cause. I would try to get fixed through them, but after reading other reviews I wont even waste my time. And to the employee who responds to these, don't even bother. Its staying a 1/5.Do NOT buy from here unless you want $700 dumpster grade furniture.
Sarah Odom
Mar 21, 2021
No pressure, helpful, and we got a great deal on our bedroom suit. My family has always had positive experiences when shopping at Ashley and we will continue to shop there when we need something for home.
Stephan Arroya
Mar 21, 2021
Pushy. Pushy. Pushy.Go to the outlet in Lebanon and ask for Paul. He's not pushy at all!
Sherri Bradley
Mar 20, 2021
Awesome customer service. Nicki was amazing! Definitely recommend they have everything for your home!
Victoria Costley
Mar 20, 2021
Came in and found exactly what we needed! We worked with Denver and he did a wonderful job assisting us with all our needs. Can’t wait for all our new furniture to arrive.
Christopher Scott
Mar 20, 2021
I was hesitant to even make another purchase through Ashley’s Springfield Home Store due to the last experience we had. My wife and I purchased a sectional almost two years ago and waited forever for delivery with delays and wrong pieces delivered. My wife cautioned me about another purchase but I insisted on “looking”. We purchased a new sofa and dining table and chairs on 1/31. The salesman was very helpful through the purchasing process and offered great discounts to incentivize our decision. We were told by him to contact the store towards the end of March and there was even a chance we would be ahead of schedule. That’s where our help stopped. I made the call today and was informed that our delivery has been delayed 3 weeks. Here we go again... lol.The person we spoke with offered to transfer us to a manager to help with our order only to return to the line and tell us a manager was not available and to expect a call in 48 hours. Apparently their delays extend to their Managers as well as the furniture! lolMy wife and I knew this would probably happen and have been shopping local furniture stores that have inventory in stock for same day delivery and have decided to cancel our order and do business with a reputable company that follows through with promises made. I would caution anyone reading this to do the same or risk being out more money with their 10% cancellation fee.0 stars out of 5 if I could. Do not recommend.
Joel Parsons
Mar 19, 2021
I was greeted promptly and escorted around. Ben, the associate that assisted me, was very helpful. He listened to what i was looking for, size and price range, and suggested a reclining sofa that was perfect for my family. After looking around i did purchase the sofa he suggested. For a little extra i purchased a five year protection plan for it. Very happy with my experience. UPDATED:2/6/23 - PROTECTION PLAN COMPANY CAME TO FIX MY COUCH, THEY TOOK PICTURES AND SAID THE PART WOULD BE HERE IN A WEEK. IT HAS BEEN OVER TWO WEEKS AND THEY HAVENT EVEN ORDERED THE PART YET. I HAD TO CALL AND HAVE THE OPERATOR ORDER IT JUST NOW. I WAS WAITING THIS WHOLE TIME, I CANT BELIEVE THE WARRANTY COMPANY.
Karl Wilking
Mar 19, 2021
We had a great experience with Tyler and Kevin. They helped us choose a beautiful bedroom set, and helped us choose a mattress that worked best for us. They helped us with the financing that worked best for our budget. They were patient and kind while we worked out the details. We will be back to Ashley!
Marlowe Webber
Mar 19, 2021
Looking for the perfect couch has been a daunting task these past several months. My husband and I looked everywhere. Every store seemed to pressure us into furniture we didn’t like/want. The staff at Ashley was genuine and honest with what we what we would be best suited with. They walked us through the very best solution and most importantly, it was pressure free. We will be purchasing more for our home through Ashley.
Harley Hughey
Mar 18, 2021
Every time I go in I tell them what I need and they show me options. they aren’t pushy or try to have me by something expensive
Elisa W
Mar 18, 2021
The staff was friendly and our salesman (his name was Denver) was very helpful and down to earth!
Paula Sharp
Mar 18, 2021
Best couch buying experience ever.
Ken K
Mar 17, 2021
Great experience and Taylor was very knowledgeable!!!
chance myers
Mar 16, 2021
Awesome service
Kourtney Stevens
Mar 14, 2021
Awesome up front service no pressure buying experience all of the sales people where very nice and knowledgeable
John Barnhart
Mar 14, 2021
All the staff here was very friendly and nice our sales associate was named Chisholm. He was very helpful. No pressure. Only reason I gave it four stars instead of five was that their internet was very slow. I wasn't in a hurry but it took a long time to look up pricing and the time that our product would be delivered. Hope I win $1,000 gift card for writing this explanation point
Dawn Kennedy
Mar 13, 2021
We have been going to Ashley for our furniture since 2012 when we bought our first house and always have a great experience and quality furniture. Just moved into a new house and needed a different couch set and they helped us find what we needed!
Alex Brown
Mar 13, 2021
Great experience! Chisom was a pleasure to work with and was very helpful. Overall a zero-pressure experience and I was able to find exactly what I was looking for at a great price.
Kathy Mitchell
Mar 12, 2021
Kristy was very knowledgeable, friendly, & professional. She let me look around freely, but would check back for questions
Susan Rinaldi
Mar 12, 2021
I purchased a sofa chaise & chair on 1-18-21 & was told it would arrive in the distribution center in 4-6 weeks. Time has passed but I told myself & others to be patient, Ashley will call when ready. I decided to give them a call today since I haven't heard from them & it has been close to 8 weeks. I was told my furniture had been at the site since 3-10-21. Evidentally no one could take 5 minutes to text or call me & let me know. Poor customer service.
Sommer Lutz
Mar 12, 2021
I visited my local store simply because Ashley online doesn’t take their own promo codes for things on their website if there already running a sale. My local store was very nice I went in and told them what I wanted they looked it up ordered it and price matched the online price and even let me use my promo 10% off. Only thing that I am upset about is the delivery time we was told 6-8 weeks. That’s a really long time when you have already paid for your things in full upfront. Hopefully it doesn’t take as long as they say.
Joseph Scott
Mar 10, 2021
I purchased a couch on 1/14/21. They told me it would be 5 weeks. Then, while I was paying, I was told it would be up to 7 weeks. Fine. I am currently at week 8 and they are now telling me it will be another two weeks.Probably never doing business with them again.
Nathan Baggs
Mar 09, 2021
If I could rate zero stars I would. Worst customer service I’ve ever dealt with and they won’t answer our calls and if they do they refuse to resolve any issues or get our furniture delivered on time or correctly.
Gayle Woodruff
Mar 08, 2021
This was the very first time I have ever bought brand new living room furniture. The customer service was fantastic,very friendly and answered all my questions. I went to 5 stores including Ashley Furniture and ended up returning to Ashley Furniture for my purchase. I will definitely return for more purchases for my home.
Laura reeves
Mar 07, 2021
The best shopping experience in a furniture store. No pressure, very helpful and knowledgeable associate.
Addie Gregg
Mar 07, 2021
This was a great experience. This was my first time buying furniture and Billy made it really easy and a good experience. He didn’t try to push me into buying things I didn’t want and listened to me.
Kayla Morris
Mar 07, 2021
First time going in dealt with a younger sales men who was up our butt, drove us away. Second time we dealt with a older sales men named Ben Brewer, he left us alone but paid attention to what we were looking at without us knowing. Then he came and talked to us about it all without ever actually trying to talk us into anything. Definitely recommend him!
Mel Troyer
Mar 07, 2021
I have bought several pieces of furniture at Ashley in the past and I love every one. Today I decided to replace a recliner that had seen better days. I was not sure exactly what I was looking for, but I knew it needed a high back and it is hard for me to get out of some chairs so I didn't want that. Chisholm was my sales associate. He spent time showing me a variety of chairs and listened to my needs carefully. He was great. We also connected because I recently moved back from the Northwest where Chisholm was originally from. We enjoyed sharing stories about the NW and in the end I found the perfect chair. I never thought I would spend more for a chair than I did for my first car, but I did today and I love it. Rock on Ashley and thanks Chisholm!
James Brooks
Mar 07, 2021
We had a very good experience at Ashley HomeStore. My husband and I came in to look specifically at sectionals, as we have been looking at their sectionals on line to purchase for our living room. Matt greeted us with a friendly, warm and inviting invitation without being pushy in any way. He was there to help answer all of our questions. The store manager also introduced himself to us and gave us a discount on the sectional that we found that we both liked. He gave us their Black Friday discount that we appreciated very much as we wanted the warranty that protects the sectional for 5 years from any damage. We felt that we got such a good deal. We got the furniture we wanted with the warranty and quite a number of decorative pillows to go with the Sectional as well as a very generous discount. We looked at Sectionals for several hours and it was very reassuring to have all of our questions answered and to know that if it didn’t look right when we got it home, Ashley would honor our purchase and allow us to choose something else we liked better. We appreciate the time they took with us and look forward to having this beautiful furniture in our living room.
Jaden Herring
Mar 06, 2021
Initially I was just browsing I had an idea of what I wanted to get. I got greeted by Chris, he was very welcoming and not over baring. He asked if I needed any help finding anything or if I had questions to let him know, he wasn’t following me around like a lost puppy like I have experienced at other furniture stores. He ended up being a little busy, but Lindsey came to help and went above and beyond to help me find exactly what I was looking for (I am very picky).They didn’t have what I wanted in store so she helped me look for a dresser online. I wanted to make sure the dimensions were going to fit in my room, so she even found a dresser that was the same size so I had an idea of what it would look like when I got it. When I found the perfect one we looked into financing options and got everything set up. She shipped it to my house and I will receive it within the next few weeks. I ended up leaving within an hour or two with exactly what I wanted. Lindsey was very quick and efficient and had great product knowledge, I could ask her anything and she immediately had an answer for me. She deserves employee of the month! If you ever need to look into getting furniture go to Ashley Furniture and ask for Lindsey. She will get you exactly what you need! Best experience I’ve ever had at a furniture store!!
Brian -
Mar 06, 2021
Apparently this business subscribes to the communist mask idea. I went in there to shop, money burning a hole in my pocket for some new furniture but medical condition that keeps me from wearing a mask. They wanted me to mask up, so I politely declined and went shopping elsewhere.The local mask ordinance allows for people with medical conditions, and the last year has shown masking doesn't work anyway so I'm not sure why this business is still practicing the communist ideals.
Alicia Keeter
Mar 05, 2021
If I could give a zero I would!!! Furniture is cheaply made and mine has been repaired 5 times in the last year! Horrible customer service and buyer beware. Save your money and time and go somewhere else. I still literally cannot use my furniture.
Tina Winfrey
Mar 05, 2021
Very helpful communication was great!!!
Kelci Bailey
Mar 04, 2021
I love them! They helped us get everything we wanted even in our price range!!
maggie muturi
Mar 04, 2021
We went and bought sofas and a dinning table. We were given the expression everything will be delivered on the same day.The sofas came with no dinning table.We were told the table will be delivered on March 4th.We contacted Ashley, the customer service was so bad.We were routed to the call center only to be told our table will not be received until June. The Sales person or manager in Springfield did not bother to contact us even to inform us about the situation. We did cancel our order but communication here is horrible.
M&S Chalker
Mar 02, 2021
Changing my review from 5 stars to a 1. It’s been over four months and we still don’t have the sleeper sofa we ordered back in February. We did receive the chair and ottoman that goes with the sofa in a timely manner. As for the sleeper sofa I keep getting different responses as to when it will be available for a possible delivery date.
Susan Salsman
Mar 02, 2021
Friendly, easy to work with staff. The only problem is long wait time when ordering, but all stores are in the same position. We'll see what my furniture looks like when it arrives and the service that takes place then. Happy so far.
LeA
Mar 01, 2021
Very kind and helpful staff! This was an amazing first experience buying furniture for our apartment! Highly recommend Ashley HomeStore definitely ask for Chris!
Kaylee Sprague
Mar 01, 2021
Had great experience. Found a bed frame to go perfectly with our new mattress.
Benjamin Brownlow
Mar 01, 2021
Had the pleasure of working with Kristin today in pursuit of a new sofa and entertainment center. Her professional approach made for a great experience. Will continue business with Ashley furniture because of these factors. Thanks again for the help today!
Kim Turk
Feb 27, 2021
DJ has made it easy for us to pick, order and pay for whatever it is that we are looking for. Both experiences at Ashley have been great!
Ashton Renae
Feb 27, 2021
Planned to search for a couch here, but were insulted upon entering. The worker looked us up and down, called my boyfriend and I "kids" and after we said we were just looking he responded "Good thing we don't charge to look."
LeAnne Williams
Feb 27, 2021
The staff is very knowledgeable and helpful thank you to Greg and Chisom For making my shopping experience enjoyable! They spent many many hours working with me to find the perfect furniture for my new home! I would definitely recommend Ashley home store in Springfield Missouri! They have a very large selection to pick from, unfortunately things do need to be ordered however, this is not under their control and does not affect their professionalism or them providing Great customer service!
Alliance Roof Solutions LLC
Feb 25, 2021
Horrible company, we have been waiting over a year to get our couch repaired that showed up busted, when we call customer service they tell us that department will reach out in 2 days which never happens, they have made 2 service dates and no one has shown up. They finally made another one in the middle of March 2021. We also tried to call the store but the lady that answered the phones at the springfield store wouldn't let us talk to any one about the issue we were having and hung up, when I called back she still refused and also refused to give me her name so I could file a report on her and she hung up again. Luckily she had a thick foreign accent so it was easy to know who she was. NEVER SHOP HERE.UPDATE company reached out and wanted to speak about the issues, too date we have still heard nothing from them.
Joseph Shirley
Feb 23, 2021
I would never buy anything from this company again. We were told one piece of our furniture would be in the store the salesman looked us directly in the eye and promises we could pick it up in 2 days. Salesman also reassured us that we could sell our furniture for our home that 1 piece would be there at least for us to sit on in 2 days. He also told us that he reserved it for us. Upon arrival at the distribution center that Ashley does have in Springfield Missouri. They told us it would be 2 to 4 months to get our furniture. We call the store back in spoke to the manager letting her know what happened. immediately she was defensive not professional at all told us that is what we get there is nothing she can do. She had no care in the world for customer service or satisfaction this place is strictly for sales and pushes sales for commission I would never buy anythingthem again. The manager also told us that not hiw it went and did not even have a care in the world to help resolve anything.
Amanda Powell
Feb 23, 2021
The staff was very friendly and helped me get the best deal available. They were honest and upfront that orders are going to take much longer than expected to deliver.
Rodney Hood
Feb 22, 2021
Sales people need to leave people alone!! I'm not there for you! Besides, I can find everything you offer much cheaper online...
AW
Feb 22, 2021
I was very disappointed with the absolute disrespect my husband and I received at your store in Springfield, MO today. My husband and I walked in there, were looked at up and down by several employees, none of which even greeted us or asked us if we needed help. Then about 20 minutes in, some salesman said very rudely to my husband to put his mask over his nose, corrected my husband on how it should look, then walked away. Not one time offered to help us or ask us how we were doing, just started policing him as if we were children. I don't mind the reminder, because masks do slip. But the utter rudeness of this employee and all of the other ones that wouldn't be bothered to help us makes me sick. We were going to purchase an entire house full of furniture but we will be shopping elsewhere from here on out. Avoid this place at all costs.
Scott Mark
Feb 22, 2021
Just purchased a living room set, bedroom set, and mattress. While we won't receive it for a few weeks, the experience was excellent. Jamey was a pleasure to work with and was very knowledgeable. The showroom had a huge selection and prices were competitive. Highly recommended and look forward to getting the furniture in hand. Have bought from Ashley's before and the quality has always been top notch.
RC Woolstrum
Feb 21, 2021
changing from 5 to 1 star(Everyone was really knowledgeable and helpful! We went in for a nice recliner for me to sleep in, and ended up with a great recliner and a bed I can sleep in! The matress guarantee is great, will make sure I get the mattress I need!)........ well things have changed since I posted the 1st post with 5 starsIf your looking for furniture stay away from Ashley's Home Furniture in Springfield. I upgraded a mattress I purchased there earlier on May 28 or 29th after doing their 60 day comfort trial and it hasn't been delivered as of today I called the number and the automated system said the my mattress could not be scheduled for delivery . I called the store to try to cancel my order and low and behold they tell me they have it in stock and can deliver it this next week I said it been 2 month lets just cancel and you can come pick up this mattress their reply is I can not cancel because they can not accept the mattress I have here even though I have not been able to sleep on it since I bought it. this seems to be a rip off
jamie zimmerman
Feb 20, 2021
Service was excellent, prices were very good for high quality. We will go back!
Christine Davis
Feb 20, 2021
Shopping experience was great, and they always have a good selection. I really liked my Sales associate, Greg. The only bad part is, the bed I ordered won’t be in until “April-ish.” I purchased February 19.
Lauren Dunham
Feb 20, 2021
Ben Brewer was an asset to my shopping experience. He was patient and offered help when needed. He also gave me space to explore the store on my own. I will be looking for him to help with future purchases.
Sue K
Feb 19, 2021
Great selection and prices but still waiting on items ordered in October, you have to pay upfront but they don't come thru with your items and the customer service response is a joke
Glenn Kramer
Feb 18, 2021
Was President's Day furniture shopping and found what I was looking for at our local Ashley Home Store. Matt was very helpful in finding what I was looking for and saved me some $$$$ finding a table and chairs for my apartment dining area.
Terry Stark
Feb 17, 2021
Doesn't deliver when they say and delivery people broke my clock
Jeff Hodges
Feb 16, 2021
Dealt with Billy, he was great, but wouldn’t match the online price so I have to contact Ashley directly
Patricia Stevens
Feb 16, 2021
My husband and I ordered a sectional sofa and king size bed the end of December. We were told in store that our bed would arrive the first of February and our sectional the beginning of March. Made a phone call to check order status of the bed on 2/8. I was told the headboard was in but the footboard would not be in until 2/16. Now on 2/16 I am being told the bed will not be in until 3/16, another month. We are also now being told our sectional will not be in until the end of March. I am sure that will change also. Don’t plan on your furniture arriving when they tell you cause it won’t happen. Guess we’ll sleep on the floor for another month.
Elizabeth Hogle
Feb 16, 2021
My daughter and son in law ordered a bed from the Springfield store, got a run around for over 3 weeks on delivery, then they delivered a parcel product, still no foot board. They knocked $100 off the foot board but it still hasn't arrived. I'm sorry but you wouldn't accept a product that was incomplete from any other store that was incomplete. My children are nicer than I am, but I from their experience I definitely won't be shopping there. It's BS. Honestly they deserve 0 stars. Taking advantage of young people is not right.
Samantha Cameron
Feb 15, 2021
Bethany was wonderful! Provided very thorough explanation of everything and made our ordering a dining set a very simple experience. They had an incredible selection with something for everyone. We will be so happy when it is delivered!
Matthew Holdway
Feb 13, 2021
Jamey was awesome and very friendly! Got us taken care of and will definitely be back!
Marie (Marie)
Feb 13, 2021
My saleman Chisom was very nice , not a pushy salesman.
Jack Graves
Feb 11, 2021
Had a very positive experience shopping at Ashley Home Store. Sales representative was very helpful and polite.
Lisa Martinez
Feb 11, 2021
Excellent staff and prices. Will definitely be back. Ask for Jamey, he's awesome.
Travis Boston
Feb 11, 2021
I bought a sectional, ba recliner, and a mattress from them back in May 2018. When we purchased our furniture we promised home delivery and 0% financing from our sales rep. Jay Wasson. When we got our bill it was not 0% financing and it was through a third party. We also had a lot of trouble getting our furniture delivered. We spoke with Jay several times and he promised to take care of us with a gift card and getting our furniture delivered. We got it furniture a month later and never received the gift card. We were told it came with a warranty as well. I tried to file a claim today and they told be I never had a warranty. Now I have furniture that I spent thousands of dollars that's even 3 yrs old and it's falling apart. Jay Wasson is a liar and I will never buy furniture from them again. I also wouldn't recommend anyone buying furniture from them.
Austin Sherman
Feb 10, 2021
Our salesman Chris was very nice and wasn’t pushy at all. We found a couch we liked and they matched their online sales price. We are excited to get our new couch when it arrives!
Janet Krawitz
Feb 09, 2021
First, our new bed is of the highest quality. The delivery company was outstanding. But...... Springfield's Ashley sales people will promise all sorts of things to make the sale. We were promised delivery in a week, which didn't happen and we weren't informed. I called and it took jumping through hoops to get in touch with the Springfield store. I left a voice mail for Jay to return my call. He did call me back and since it was late in the day he promised he would call me the following Monday - no call. Did not hear from him again. Bed was delivered three weeks after sale. Jay also informed us if our older bed was not torn, which it wasn't, they would take them away. Didn't happen. Per the delivery person, there wasn't room on the truck. This store completely lacks communication skills, and lies to make the sale. I WILL NOT shop their store again.
Lacey Jones
Feb 09, 2021
Do not go in this place. They followed me around like a lost puppy dog and wouldn't let me process if I wanted to make a purchase. I told them when I came in I was just looking. They tried to force me to get something I wasn't sure about, when I asked to come back they didn't want me to get up. I finally just snuck out the door. Then found what I was looking for at another store for over $400 less. They not only try to pressure you to make a purchase, but then when they see if your qualify for the no interest they open up way too much of a credit line. The item I was looking at was 3x less then they amount of loan they opened and told me so I never had to "work on getting approved" in the future. I had another furniture store tell me they have to manually put in the amount, and this ties up your credit for other store not to get you approved. I will not be going back. They called me the next day to ask if I wanted to proceed with my purchase and I told them no and asked to get the number to close my line of credit. He said he would call me back and he never did. I don't leave reviews very often but I was just shocked. There is a difference between helping someone and pressuring someone.
Frances Molinengo
Feb 07, 2021
Went in to look for a dining room table. Found a great deal, lovely dining set, great price. And the salespeople were all knowledgeable and professional. Gave me help when I needed it and space when I needed that!
Anne Piechocki
Feb 06, 2021
Great customer service. Lynsey was very patient and made it a very pleasant experience.
Lisa Simmons
Feb 06, 2021
Billy Dillard was very helpful in helping me match up furniture for my living room. I can't wait until it's all delivered!! Thank you Billy and Ashley HomeStore!
Susan Tummons
Feb 06, 2021
Kevin was very helpful without being pushy. I can't wait to get my furniture!
Rich Walden
Feb 06, 2021
Poor customer service. Cheap furniture made in China. Chair we bought didn't last 4 months before it broke. Now it's a circus trying to get a replacement chair or anyone in corporate to call me back on my claim.UPDATE: The owner (db) responded yesterday and was helpful by providing an email address for me to follow up with my chair issue. However, their reply message is no longer there. Please repost your reply so I can get help with my issue. Ty.Second request. Please repost your reply. Thank you.February 5th, well here we go again, repair Tech finally came out on Feb 2. Had to order a part. Said their warranty Dept would be contacting us with an arrival date. Nope. Buyer beware if you have to ever have service from Ashley home furnitures warranty department, they are God-awful
Stephanie Evans
Feb 04, 2021
The gentlemen that helped us were absolutely wonderful!!
Bill Rogers
Feb 04, 2021
Great selection and help as needed.
Kelsey Messner
Feb 03, 2021
We’ve gotten multiple items from Ashley, and have appreciated their customer service and quality of furniture. We will be back for future purchases!
Brandon Dillion
Feb 03, 2021
DO NOT BUY FROM ASHLEY!!!!We purchased a couch and loveseat with recliners back in May of 2020 from the Springfield store. We waited almost 4 months for furniture to arrive. When it did arrive, they had sent out a broken loveseat. Needless to say... we still have a broken loveseat(from factory). Too many excuses!!! No attempt to make it right!
Ruby Allen
Feb 02, 2021
I enjoyed my stay looking at all the beautiful furniture. I bought two beautiful lamps. They were friendly.
Deanna Phipps
Feb 02, 2021
The staff were very knowledgeable and helpful. They helped us find what was a perfect fit for us within our budget.
Laura Gall
Feb 01, 2021
I would just like to say that this is the worst experience I've ever had with a store! I purchased my furniture on November 29th, I was told my delivery would be December 28th, that same day I got another call telling me that the delivery wouldn't be the 28th it would be the 2nd. On the 1st, I called and asked what time the delivery would be, and they told me there was no delivery scheduled, it was going to be the 8th. That same dayi got another call saying it would be delivered the 28th of January. I canceled the order and I'm still waiting for my refund! It has now been 20 days and still no refund! They have 1516.35 of my money they wont give back! NOT HAPPY
Duane Richey
Feb 01, 2021
Our sales lady met us at the entrance and welcomed us to Ashely’s. Very cordial and very pleasant and knowledgeable of their products. We found what we wanted and sealed the deal in a fair time. We have purchased theee living room sets and a Temperpedic bed. We would return again for our furniture needs.
C J
Feb 01, 2021
Customer service was outstanding. The only downside is this is more of a catalog store. You have to order most everything. Past reviews say that’s a disaster. The staff are super knowledgeable.
John Woodson Sr
Feb 01, 2021
Great people, fantastic sales recommend this store for furniture
Lisa Bodenhamer
Feb 01, 2021
We bought matching recliners and had a great experience. They were exactly what we wanted and at a great price!
Morgan Baggs
Jan 31, 2021
I worked with Nicole and she was super helpful and helped up with everything we needed!
Dallas Scothorn
Jan 31, 2021
Just bought a Tempur-pedic mattress at the Ashley furniture store in Springfield. Jamie was our sales rep and he was fantastic. Great knowledge of the Tempur-pedic mattress.
dylan gadberry
Jan 31, 2021
Horrible customer service. I bought a reclining couch and two rocker recliners, within 2 weeks they are pretty much completely falling apart. This was back in May. Since may I have called customer service every week with zero luck. I even purchased the protection warranty, still no luck. Horrible place to buy from. (After this bad review they reached out to me on this review. I sent them all my info and guess what. Still haven't heard anything. This store is a joke.)
Manuel Mendez
Jan 31, 2021
The best furniture store around, the best service and quality furniture.
Sandy Furst
Jan 30, 2021
Love it!
Larry BROWN
Jan 26, 2021
I was there for a new larger chair for my husband and his dog.... They went out of their way to make sure I received exactly what I wanted st a price which was very reasonable
Mark Mcnerney
Jan 24, 2021
Great selection great customer service
Alyssa Wenzel
Jan 24, 2021
Matt at the Springfield location was very helpful and made the process of buying a new sofa very easy.
david goodwin
Jan 24, 2021
My wife and I bought a sectional and waited a few months for delivery when it came the ottoman was ripped and we was pretty fed up with Ashley’s process. Brandon Hawkins helped us get in contact with the right people to get it replaced...thank you
Richard Bond
Jan 23, 2021
Quick, courteous, and helped save us money Cameron was great.
Diana Rockwell
Jan 21, 2021
They have provided us with many great options for our home.
jennifer hamm
Jan 21, 2021
Very good experience. Went and bought a bed for my daughter salesman was very friendly and helpful.
Briana Beasley
Jan 20, 2021
My husband and I went to Ashley Furniture in Springfield to purchase a couch. Billy helped us and he was great! He was patient while we were indecisive (including visiting another furniture store). Billy worked with us to get a good deal and even stayed later than his shift to make sure we were taken care of.
Brian Polk
Jan 19, 2021
Good experience. Great quality furniture with helpful salespersons. Delivery will take longer than I’d like, but it’s not there fault.
gretchen Sledd
Jan 19, 2021
They have great furniture for a wonderful price. The staff are very friendly and helpful and not pushy at all. I will definitely return here in the future for any of my furniture needs. Billy was wonderful to work with.
Katelynd Summerhill
Jan 19, 2021
I have zero faith that we will ever receive our couch. Our couch was ordered back in October and it is now the middle of January. Still no couch. When we have called about it they were incredibly rude and dismissive. I will never purchase anything from this company again. I’ve never experienced service like this before and I’m completely baffled.
Cheryl Cassidy
Jan 19, 2021
Great experience! Our sales man was awesome and very helpful.
Liz Yount
Jan 18, 2021
Easy buying experience and was able to get the price matched with another furniture store online. Taylor was a great help and very knowledgeable without following you around the whole store like a dog. We can't wait to get our new sectional!! If this couch lasts as long as our last one we'll be back in another 10 years. HA! Thank you Taylor!
Alixandra Cooper
Jan 16, 2021
Absolutely amazing service and beautiful store!! Benjamin let us take our time, didn’t push, and we are extremely happy with our purchases today!!
Jordan Coleman
Jan 16, 2021
Cameron was amazing to work with. He gave me space to look and answered any question I had. Great experience!
Fishin' In Scrubs
Jan 13, 2021
What a frustrating buying experience.I bought a loveseat and couch on August 4, 2020 for a little over 3k dollars. I was told to expect delivery in early to mid December due to the pandemic.Come December, I call Ashley. They inform me that the loveseat is in the distribtuion warehouse, but the couch has been delayed to Christmas week.I call Ashley again during Christmas week. They tell me that the couch has been delayed to December 28.I call Ashley on Jan 9, 2021. Customer service tells me that the loveseat was never in the distribution warehouse and is currently in transit. The couch has now been delayed to April 2021. Mind you, Ashley never calls me to tell me any of the delays. It's always me initiating the conversation.I tell Ashley to cancel my order. Customer service tells me they can't cancel the order. Only the manager at the regional store can cancel the order, but that they will put in a ticket. I give Ashley a few days. I try to call the regional store several times, but they never pickup. If you call the regional store and keep waiting, eventually you will get transferred to corporate customer service, and they will tell you to call the regional store.I text my salesman to help me. He is very slow at responding to my text messages, but tells me that the store manager will call me. One day passes. No phone call from the manager. The next day, I text my salesman again. Finally, another store manager calls me. She apologizes. Tries to give me a discount to keep my purchase. I politely decline and explain how frustrating this has been. She proceeds to cancel my order, and informs me that my refund will appear in 7 to 14 days.I get that the pandemic has caused delay and supply issues. But I think 5 months is more than enough time for them to deliver. I don't think their quality is worth waiting 8 plus months. Moreover, what vexes me the most is their lack of communication. They never called me once. Never emailed me. Never updated me of any delays. Customer service was below average. The experience has been so off putting that I will never buy from Ashley furniture again.On another note. Why does Ashley charge me the full amount for furniture they knew wasnt going to be delivered until December by their best estimate. I think something reasonable would be pay 50 percent of the total upfront and the remainder a week or two before scheduled delivery. I essentially gave Ashley furniture an interest free loan. Awful.
Thomas Rose
Jan 11, 2021
Jamey was great! They have a huge selection of inventory and not much of a wait on delivery. Faster than most competitors.
Steffan Feazell
Jan 08, 2021
Great selection and fair prices!
Gwynndalin Neely
Jan 07, 2021
I loved the overall experience. From the appearance & cleanliness of the store to the friendliness, knowledge & services of the representatives were amazing. I’d definitely recommend them for anybody’s home needs.
Brandi M
Jan 06, 2021
I was so excited to be able to finally purchase new furniture, in full and find exactly what I wanted end of Aug. Price matched. Great in store service. Feeling top of the world.Well after I paid, the excitement quickly ended. My dates for furniture kept changing and the only way I found out was if I called. The lack of communication through Ashley is top notch. Not only do they not call, they don't email or text. If you live a life of mystery and wonder, this is the place for you.Fast forward a minimum of 4 calls to their customer care plus 3 fb messenger contacts with the Springfield store directly and I still have no answers except another change in dates. Although they apologized for the lack of communication they still did not reach out when dates would change.I was over it so I went to the store on Sat to cancel. My sales guy asked "What can I do? Discount? please wait for me to look into it Monday and I will call you". Ok. give it a shot. I really wanted THIS furniture. Guess what? After all the communication complaints no call on Monday. Grrr. Left VM on Tuesday and asked for call by end of day. Nada. Nothing. Fine. I have now canceled my order with a full refund.It's sad really. I'll never shop there again. It's not the delays. It's the lack of communication. No one gives answers. All of this could have been resolved by letting a customer know of delays along the way instead of making me chase it for 5 mos. Worst customer service from the store and the customer service as well as manufacturer. All blaming each other.Good luck to all that ordered. I hope my cancelation moved someone up in their order dates but don't hold your breath.
Bob Hoffstatter
Jan 06, 2021
Thoroughly enjoyed checking out the choices at Ashley in Springfield and Ethan was INCREDIBLE!!! He was patient, knowledgeable, professional and very helpful. He made the experience pleasurable and easy. I would recommend the Springfield Ashley store to anyone!!! THANK YOU!!
Laura Motley
Jan 05, 2021
Service was on par as always. Denver helped me find a very elusive matching piece for our new future that I was having trouble matching up. Service was speedy, courteous, professional, and super easy. I am a long time Ashley shopper and will continue to come back because of men like Denver. Thank you so much! We will see you soon I’m sure!
Jeffery Waldroff
Jan 03, 2021
Great service and great people! Made the process less stressful and fun!
Sandra McK
Jan 03, 2021
Ashley HomeStore had a large selection of great furniture.We went in looking for just a recliner & left with additional items! Lynsey was a knowledgeable, patient salesperson. The financing was painless.
Shea Cordova
Jan 03, 2021
Really friendly and easy to pick furniture out.
BAMBI
Jan 02, 2021
Beautiful store. Great selection. My salesman was very helpful but not breathing down my neck. I got a great price. I'm very happy with my Ashley experience.
Penny Creek
Jan 01, 2021
We had a great experience. The sales person was very helpful. There was a lot of fine furniture to look at. We are very happy with the living room furniture that we purchased.
Johnny B.
Jan 01, 2021
Great customer service and a very large variety of different furniture, sofas, tables, etc etc.....
Doug Teeslink
Dec 30, 2020
We had a good experience, they gave us information and then let us figure out what we want to do. Cameron is good to work with and this will be the third time we have bought something in last three months. Asked for Cameron everytime.
Will Carneal
Dec 30, 2020
DO NOT BUY FROM THIS LOCATION, THEIR WORD IS NO GOOD. I went in to purchase furniture around 3 or 4 months ago. They informed me that everything was on back order. I had absolutely no problem waiting the time we agreed on but when that 6-8 weeks was up I never heard from them. I called Ashley, spoke with someone in sales, they said “we will have your salesperson call you back in an hour.” That hour turned into a day. I called back the next day, same thing happened. I had already realized this place was a joke so I thought I’d wait and see how long it would actually take for them to call me and give me an update. (At this point I’m testing their word)I waited another month and called them back and once again they said “oh we will have your salesperson call your right back.” I waited around all day and when I sat down for dinner (on the lawn furniture in my living room) I get a text message and this is what it says......hey this is *hidden name* with Ashely Our phones here are complete garbage and don’t work half the time, so I am texting you. Idk if they have to raise a calf or what but your loveseat is pushed back to the end of next month”I’m spending close to 7000 on this furniture. For some that may not be a lot but to me it is and I’m not trying to get jacked around for 5 months straight. I already had to cancel all the holidays at my house due to not having furniture. I would have been more than happy to cooperate if they had stayed in contact and kept me updated. But if a company can’t return your phone calls and the conducts business through text, I don’t need them. I ended up replying in text to go ahead and just cancel my order I’m done with their nonsense. The only response I got was, “okay I’ll let the manager know.”This is a prime example of the loss in value of a mans handshake and word. This is a prime example of businesses not taking care of their customers. I have bought 3 sets of furniture from Ashley over the years and I will never be back.
Diyonna W
Dec 30, 2020
The employees at Ashley Furniture were great in helping my family and I look for the perfect furniture. They were patient, friendly not pushy. I’m glad we chose this store.
Jeremy Kolb
Dec 29, 2020
Do not buy furniture here. This is the worst furniture store that I have ever purchased from. I bought furniture for one of our living rooms here because it was cheap and we use this room for kids to play in and didn't want anything nice. The furniture was supposed to be here the beginning of November. Here we are, at the end of December and it still isn't here. I have been told every time I call that it will be here in 3 days, going on 2 months now. I finally went to the store to speak with someone local and he told me that he found the problem and my stuff was sitting in St Louis. He told me that he would get it here for sure in 3 days, yet it is still sitting in St Louis. I will be calling to cancel my order and buy the future elsewhere.Update: I called a few days ago to cancel my order. I was told that a manager would have to do that and he would call me back soon. I didn't hear anything for days so I called back and he told me my furniture was actually in town. He gave me a slight discount for the hassle. I will still not be buying any furniture from them that I can't take home the same day.
G Lafita
Dec 28, 2020
Ashley HomeStore is our go-to place for quality furniture at reasonable prices. Over the years, we have purchased formal dining room furniture there as well as master bedroom furniture. Today we ordered new living room furniture. Our salesperson, Bethany, answered every question with detailed knowledge and was both personable and patient.
Kari Hopkins
Dec 28, 2020
Great selection. Found the chair I have been searching for! Ethan was great! Now I hope it comes in sooner than expected.
andrey krivor
Dec 28, 2020
Bought our mattress here and they did a great job. Customer service was great and employees are very understanding and friendly. Highly recommend for anyone looking to buy a good quality mattress!
Kayla Myers
Dec 28, 2020
It would be great if they would answer the phone. I am suppose to pick up my furniture and wanted to make sure they put it together. No answer I have called so many times and left multiple messages.
Keslie Naffa
Dec 27, 2020
Ashley’s had great prices and a wonderful selection of styles, from rustic to urban. Great financing options and staff.
Stephanie Sekscinski
Dec 26, 2020
I have update my rating to reflect service since my initial purchase on 10/25. As of 12/26, we have still not received our merchandise. If we had been told in October that we’d still be waiting after Christmas, we probably wouldn’t like it but it would be honest. I’m angry because we’ve been jerked around since our original expected delivery date of 12/9. No one called us on 12/8 or 12/9 - I had to call and got a new date of 12/22. Then we were notified and scheduled to receive it on 12/26. My family is currently awake and the old table has been moved to the garage, when we receive a call from the delivery-person that they only have the chairs and no table.I will be hard pressed to use Ashley after this horrible customer service.
Michael Johnston
Dec 26, 2020
It was very nice lots of people to help and everybody was wearing their masks offering all the help they could give I had them look up some furniture that I was interested in some was discontinued but you could still pick up what the hell at the factory before the closeout
steve smith
Dec 24, 2020
you know, i understand the whole covid thing has reaked havoc everywhere. But 3 months after our furniture order and we have gotten 4 different delivery dates. Ashley furniture has not showed for any of them NOR CALLED TO LET US KNOW THEY WEREN'T GOING TO MAKE IT. What it is absolutely ridiculous is the store that took your money is zero help. they give you a number with a lenghty hold time, so not only do you waste your time sitting around waiting for them to show up, but because they never call to tell you they arent going to show, you get to waste even more time on hold trying to figure out were your stuff is at
JD Strom
Dec 23, 2020
The lady who helped me was awesome. Gave me a great deal and different options for what I was looking for. I’ll definitely be back.
Vince Martin
Dec 21, 2020
Just had a wonderful furniture buying experience at Ashley HomeStore. Kevin was a great help. There was no pressure, he answered my wife’s questions and treated her with respect. I will recommend to all!
Seth King
Dec 20, 2020
Awesome Experience! We got the sectional we wanted faster than any other place could and Josh was very professional and happy to help! I also didn’t feel like I was pressured into anything like with other furniture stores.
Allison Rowden
Dec 19, 2020
I have had the worst experience with this store and I don’t ever leave reviews like this but it’s been a series of advents to finally lead up to this. Poor customer service, poor quality furniture and in the end extremely over priced. Save the time and money and go somewhere else. I will NEVER purchase from this store again and if I could ensure no one else has this horrible of an experience I will.
Haleigh Thornton
Dec 17, 2020
The woman who sold us our first couch was wonderful. She approached us when we entered without smothering us and let us explore on our own accord. There were tons of items from $500 to several thousand and everything between, so there is something for any buyer.Once we were done looking, we were given a card with her phone number and told we could call and pay whenever we were ready. We were graciously given several days to think it over before committing, and the process was completed today. We are very excited to have our couch delivered, and our sales representative was friendly and helpful. Thank you, Bethany.
Hunter Stepp
Dec 17, 2020
HORRIBLE! Go somewhere else. I was told three different dates to pick up my mattress and frame. It took almost an extra month to get them from what I was originally told. Ended up wasting so much time and effort to try and pick up them up or to even get someone on the phone. Ben Brewer is a joke. If he is your salesmen run away as fast as you can. Tried to cancel my order but if i did that they would have charged me a 10% cancelation fee. Worst experience buying something I've ever had.
Samuel Allen
Dec 17, 2020
Told me I would get my furniture in 3 weeks from Oct 16th. Now five weeks later, they tell me it's been back ordered to december. I can't bother to complain, because I have to wait too long for them to answer my calls. Wish they would do something to expedite the process...3 weeks later. Nobody has done anything. I got a phony response to get my hope up, but that was it. This place has horrible customer service...
Donald Lucaci
Dec 16, 2020
ordered 8400$ worth of furniture in september and told it would be here nov. 3. still nothing. the only thing the store is good for is swiping your card, no help after the sale. Dont bother with there "support" number unless you have at least a couple hours to wait on hold. And to save you time I'll just tell you what they are going to say... "Unfortunately we had to postpone delivery another couple weeks." three phone calls, 5 hours on hold, three times postponed by two weeks. I really don't think they have any idea when the furniture will arrive, but i think beeing honest with people and telling them there funiture may take 4 months or longer to arrive would cut into there profits..
BENJAMIN LEKAR
Dec 14, 2020
Horrible customer service after you buy your furniture! Store manager does not call you back and it has now been two months since our estimated delivery date. Now they are saying it's going to be another two months!
Phillip Tillotson
Dec 13, 2020
Salesman was great. Furniture looks and feels great.
Hunter Graham
Dec 13, 2020
Jamey is the best I live two hours away and drive to this store just to buy from Jamey. I have been shopping at Ashley's for three years and love everything I have bought from them. They have great quality furniture and a wonderful selection. Will only ever shop here for my furniture!
Melissa Robertson
Dec 12, 2020
Denver offered excellent customer service to my husband and I. He helped us find the best quality furniture that met our needs. Very knowledgeable.
CJ Nobles
Dec 12, 2020
It was quick and easy finding what I wanted. Granted in store didnt have it be it will be here before Christmas for my wife and I can't complain with that!!!
R B
Dec 11, 2020
Prompt service. No hassle or high pressure sales
diego elias
Dec 11, 2020
Bad customer service, they sell me a broken sofá, and they are taking forever to get me a new one , no recommended
Casandra Smith
Dec 10, 2020
The customer service at the Springfield location is beyond terrible! If you try calling it takes about 30 minutes if you're lucky, for somebody to answer. Even when they do they're rude. I was told misinformation about my order status, and when I finally decided to go in store to confirm I had even more problems. The guy who placed our order never updated our address or added an email address for us to receive confirmation. Then come to find out a price that we were told we would be getting on a piece of furniture would not be honored due to more misinformation. (We should have been told this instead of being told it would be taken care of.) The manager of the store brushed off the problem like it was our fault for the way we chose to finance. Lastly, one of our orders was supposed to arrive a month ago. We paid two separate shipping prices because we were told those items would get to us faster not a month after we expected. The rest of our order is in transit and they now cannot tell us an estimated delivery due to covid. Save yourself the trouble and buy furniture somewhere else!Update: It is now December, and we have received half of our order. The other half wont be ready until the beginning of January, if were lucky.
Byron Martin
Dec 08, 2020
Was told when we purchased our furniture it would be 6-8 weeks. That was the first week of September. Have been given multiple new dates, all of which come and go. Now I’m told the middle to end of January. Sales person Ben has been understanding of our frustration as well as a couple other associates. Unfortunately they do have one associate who has hung up on me. I called right back and got another lady who was very nice. I asked to have a manager call me, but that never happened. Not saying I would never buy my from Ashley again, but they won’t be my first place to go. I can probably get over the ridiculously slow delivery of furniture, but to have an associate that hangs up on customers because they are frustrated with the service is hard to stomach.
Aaron Peterson
Dec 07, 2020
Take your business elsewhere. If you want to get your product in a timely manner go to another business. I have given this company lots of business and am done. I feel like I have been treated like garbage as a paying customer. I have been waiting over 90 days for a product to be delivered that was paid in full in September. If I didn’t make a house payment for 90 days I would be on the streets. I was “guaranteed” by the sales person to have delivery before Thanksgiving. That has come and gone and still no sofa. I have repeatedly contacted the company and am told different dates and different reasons every time for the delays. I understand that COVID has impacted things - but that is no excuse for taking my money, then radio silence for months with no product. At least have the courtesy to contact me and say it’s going to take a little longer. Don’t leave me wondering and especially don’t give me the run around when I ask what’s going on. I have also filed a complaint to the Better Business Bureau (and no surprise here I got no response). These types of practices are terrible for customers and not how you build a loyal customer base.
Sandee Holt
Dec 07, 2020
Brought my new bed an mattress gets delivered this Friday the 12/12/20
photolinda8
Dec 07, 2020
We have bought for many years furniture from Ashley's everytime we needed something. The customer service is outstanding & that makes people like us want to do business with Ashley's. This last time we bought living room set (April 2016) we had delivered.Delivery Guys were awesome. All around good experience. October 2020 we bought dual recliner & dining set.November we bought kitchen island. We like the fact that all of Ashley’s is made in America
Amy Ramos
Dec 05, 2020
Excellent service! Quick and painless
Dalton Wilson
Dec 05, 2020
Customer service was fantastic and the people there were very friendly. They made me feel like I was at home.
Robert Thatcher
Dec 04, 2020
Matt was great to work with. There was absolutely no pressure to buy or up sell. We were able to tell him qualities we were interested in for a mattress and think we’ve found the perfect bed! Very excited to get it in!
Amber Hague
Dec 04, 2020
They were very nice and helpful. Not pushy at all.
Amber John
Dec 02, 2020
Very helpful and courteous
Tony
Dec 01, 2020
I hate to knock them. But due to forces outside of their control they have fallen into having to give the blanketed statement the not sure guesses and frankly we just don't know answers in regards to when products will actually be shipped to the clients.
MISSOURI GUY
Dec 01, 2020
I just had words with 2 delivery employees about parking on private property next to a sign forbidding parking for non customers. They were rude disrespectful and belligerent. They also were breaking the law. Based on their actions I would never recommend shopping at this company. What made matters worse is the call to the Springfield location they came from and the do nothing condescending way I was treated by the individual who refused to give the manager my contact information. I guess the thing to do is press charges either criminal or civil.
Brian Collier
Dec 01, 2020
It was a terrible experience and one I'll never have again.I ordered a sectional, a king-size bed, and a full-size bed frame the week before memorial day to take advantage of the memorial day sale. I finally received my final piece of furniture (the middle third of my sectional) in September.I know that this year is different than most because of covid, but the customer service that I received during this entire ordeal was poor to very poor. I was sent delivery confirmations only to receive a call the day before the supposed delivery to let me know that they didn't have the furniture. This didn't happen a couple of times either, it happened over and over from early June until September.I was told by the salesman and a manager on separate occasions that they would call me back with updates. That did not happen and I had to be the one to make contact.No one that I talked to took any responsibility for anything. When I called the store they would say to call customer service and when I would call customer service they would say call the store.To top all of it off, I was promised a discount because of the months and months of problems we had. It was supposed to be given when the final third of my sectional was delivered. No discount was given and I had to contact the feedback email and eventually the store manager to finally get the discount that I was promised. This didn't get done until late November.I am very glad that my dealing with Ashley Furniture is finally over and I'll never have to deal with them again. This has been the most stressful and inconvenient experience I've ever had with buying anything in my life.If you are looking for a timely furniture purchase, make sure you're taking the furniture home with you from the store, otherwise you may get the runaround and not actually receive it for months.
Lindsay Magers
Nov 29, 2020
Josh was a great help!
Shannon Hoedel
Nov 28, 2020
Nicole was a huge help when I came in to purchase a sectional. She assisted me in finding options that would be functional, look great in my home, and fit my budget. She clearly explained different financial options for payment and gave me the information I needed in order to be confident moving forward with my purchase. I will definitely recommend Ashley in the future.
V S
Nov 28, 2020
I came back to edit this review.... after two weeks the finish came off the dining room table I had purchased. After getting the run around between whether it was covered by the extended warranty or manufacturer we are 3 months in. Still no fix on the table and the warranty company never recieved my information. At first I thought insurance fraud but they don't even use a real insurance company. Still fraud regardless. I recorded the warranty company saying they never recieved my information. My next step is a lawyer.
Melissa Creswell
Nov 28, 2020
Billy was an absolute delight to work with! Customer service was awesome and thanks again for all the attention to detail Billy. I would highly recommend anyone needing furniture to go here! They took all the stress and worry out of the process for me!
Tawna Cuzzort
Nov 28, 2020
We went to look for a couch and Cameron was so helpful. He didn’t stalk or pressure us, just gave us his name and was near/available to ask questions. He helped us get the couch we really wanted! We really appreciate his professionalism and helpfulness. We can’t wait to get our couch!
Amy Jones
Nov 28, 2020
So excited for my new furniture!! The salesman was not pushy and was there whenever I had questions. He was great and I've purchased from here before and have always loved the quality of furniture I get.
Pellham& Cotter family
Nov 27, 2020
Our salesman mr yaegar was amazing
Scott Linton
Nov 27, 2020
Our salesman was great. Chris was knowledgeable of the products but was not pushy at all. Great experience. Only reason for 4 stars and not 5 was the fact that we have to wait 8 weeks to receive the furniture. I know its not the stores fault but that is aggravating. In store experience was awesome though.
Gayla Holbrook
Nov 27, 2020
We had a great experience today buying furniture in Springfield. Lindsey is the best! She is very knowledgeable and helpful.
Dandy Myles
Nov 27, 2020
Great selection in various price ranges. Sales people are friendly but can come on a little strong.
Kali Simpson
Nov 27, 2020
Lynsey was my go to! She was very personable and very helpful! She wasn’t pushy and if she didn’t know the answer to a question she found out! I will use her every time!
Kevin Davis
Nov 26, 2020
The only downside is that it took months to get the furniture.
Andy Simmons
Nov 26, 2020
Sales people were helpful not pushy. Plenty of options. Only negative is the long wait for the product.
gabby kuehnel
Nov 26, 2020
I ordered a dresser from this company over a year and a half ago and they delivered it BROKEN, and I have yet to get a refund or a replacement. NEVER SHOP HERE!!
Carla Ruark
Nov 26, 2020
James Anders is my sales person and has been for 8+ years. I love working with him and love Ashley furniture.
Tyler Hanson
Nov 24, 2020
I bought furniture in September. Signed contract that it would be delivered by November 23. Well it never showed up. When I called they told me they had pushed it back to December 15th. When I asked about a refund I was told to drive an hour to their store otherwise they wouldn't do anything for me. In response I asked to talk to a manager and they proceeded to hang up on me instead of letting me talk to a higher up. Horrible customer sergice and empty promises.
Jennifer Serfass
Nov 24, 2020
I’m pretty sure they have the worst customer service ever. We have a less than 6 month old dining set with 6 side chairs that are dangerously wobbly. With 4 young children, this creates a hazard. We need a place to sit and eat our meals, but we can’t use any of the chairs. We were promised a phone call, and never received one. We went to the store and Susan created an “emergency email”, and we never heard a word back. I’ve called the store 4 times today to be hung up on 3 of those times after one salesman said “geez. What’s your problem?” after stating I was on hold for Susan and to please transfer me back to her. They’ll never earn our business again.
Richard Bradshaw
Nov 24, 2020
We have always loved the selection and high quality at every Ashley furniture store we have visited. We will continue to do business with Ashley furniture, because every time we go, we find something we like.
Brandon Bowenschulte
Nov 23, 2020
Will NEVER shop here again. We ordered a glider chair back in August and was told it would be in for sure in 6 weeks. Had to call in late October to see what the status was and was told it would be in early November on the 5th. I called again on November 10th and was PROMISED it would be here on the 21st of November. So I called this morning (on the 21st) and was told it wouldn’t be here until late January or early February (which would be 22-24 weeks depending on when they got it which I wasn't convinced based on the previous commitments from them). We needed this chair for an expected baby due in December so I canceled my order. Wouldn’t recommend shopping here. They won’t keep their word on when items will come in. It was also VERY hard to get anyone on the phone from the Springfield store when you called. Very disappointed.
Olivia O'Hara
Nov 23, 2020
David was a tremendous help when deciding on our new living room sectional! He made the process very enjoyable. We may be back sooner. Thank you Dave!
jacob ellebrecht
Nov 21, 2020
Our experience was excellent! The sales rep Ethan helped us, he was very nice and did his best! It was not our first purchase and not the last at Ashley. We come here for great quality furniture and amazing customer service.
Mary Caldwell
Nov 19, 2020
Went to Ashley Homestore in Springfield Mo today to view a kitchen set I saw online. We were greeted by Nicki Simmons right away. I told her what I was interested in and she immediately new what I was talking about and led us to it. She priced everything for us and let us continue to view other items. She was informative and never pushy. Will definitely be back to see Nicki when we are ready for our living room furniture.
Don stewart
Nov 19, 2020
Just a great experience they really tried to make sure we covered everything and make me happy. The service was excellent thank you.
Michael Keehn
Nov 19, 2020
Matt was super helpful. Was not his fault Ashley has a very faulty supply chain. Ordered couch beginning of June. Info Matt was given is that couch would be delivered mid July. Got multiple texts about delivery date confirmation just for it to be cancelled 3 times because Ashley’s had no idea where couch was. Finally got couch in October. Ordered a dresser as well. Was supposed to be put together. Came in the box. Called corporate to see what kind of discount would be provided. They said to call the store. Store never provided me anything. Not sure I will do business again. Can’t blame Matt but I can definitely blame Ashley furniture for a horrible experience. Would have been one star but they are lucky to have Matt as a sales rep is only reason I gave 2.
P5 Fun
Nov 19, 2020
*Update*Emailed the address below as requested. Got a quick reply from someone asking what had happened. I replied back, feeling hopeful, explaining everything & they disappeared. I’ve emailed them three additional times & have not heard back from anyone. This is absolutely insane!!!Absolute WORST customer service!!!! Purchased a couch & recliner online in April, the order was fulfilled through the Springfield warehouse. Within two months the couch had a hole where the stitching had come undone in one of the the seats & the recliner wiggles & feels like it’s going to fall apart anytime we sit in it. We have a high risk newborn & didn’t want to let anyone in the house or have to go anywhere to deal with it so we waited until August to deal with it. Contacted customer care via online chat & set up a technician to come make the necessary repairs. They send you the supplies and you have to hold them in your home until all of the supplies are received. Then you have to contact them again to schedule the tech to come out. (None of this was told to us until waaaay after we started this process) Well we started receiving the parts (several huge cushions & boxes) and I thought we’d received everything (they never told us what items to expect or when to expect them) so I contacted them to schedule the tech. Had to re-explain everything that was happening because they apparently don’t keep tickets or information on customer accounts & was told they never ordered the fabric that was needed so we would have to wait for that as well. Finally received the fabric & contacted them again to schedule the tech. Had to re-explain everything AGAIN! Additionally, every time I contacted them I was transferred back & forth to different people & different departments “who would be able to assist” and had to re-explain the situation every single time. The tech couldn’t make it out for two weeks which was annoying, but whatever. So we had most of our kitchen taken over by their random sh*t for months. We live in a small townhome & seriously don’t have the room for this. The tech came out yesterday (a company contracted out by Ashley) they took one look at what needed done & said “this is at least a half a day job & we were only contracted to work two hours” they said they also didn’t have all the parts needed to make the repair. So now, they have to let Ashley know what happened, order the additional parts (I guess?) then reschedule. They said it would be another few weeks before this would all be completed. When I call the store they ask “is this for an online or in store purchase?” Then since it was online in given another number to call. I’ve waited on hold with this number for upwards of 45 minutes over twenty different times & have yet to speak with anyone. I am absolutely livid & wil never recommend or purchase another item from Ashley Furniture!
AshALeE E
Nov 16, 2020
Be4 you buy look at the stores better business complaints. It's not good and alot of it is true.My sales guy was very nice helpful and knew his stuff. I ordered my living room set. I was promised more then several delivery dates. I got it a few months after order. This was last year be4 covid hit. They said they would refund my delivery fee and never did. They put me on hold for hours if I call the local store. I have also requested warranty service and I sent my pictures in and no response over a month later. I have emailed and called with no response. The quality of my couches are not that gr8. I learned an expensive lesson with this company even if the quality was top notch the customer service would shame it I just want someone from this company to follow through with what they say yes such a gr8 experience Ashley furniture ha! I was on the phone waiting for an answer and it hung up on me
Alexa Snodgrass
Nov 16, 2020
Lots of beautiful items to choose from. The staff always help you find what you need and answer any questions you have. Great hours too - very convenient.
Kenneth
Nov 15, 2020
The help we received there was fantastic, all of our questions were answered quickly and the employees there were very courteous and understanding. Having had multiple furniture buying experiences this was one of the most pleasant experiences we have had, being helped specifically by Bethany she made our new purchase smooth and set us up to be happy returning customers from here on out. We would highly recommend this store to buy furniture from.
Jennifer Terrell
Nov 14, 2020
Such a really nice experience. Am so excited to have my new furniture. Matt was helpful but not pushy. Will shop Ashley again.
Don Bendinelli
Nov 14, 2020
The salesman Billy was great to work with. Greeted us at the door and then left us alone to browse . Was near by when we needed him. Went in for a dinning room table and left with table and more. He was a pleasure to work with and would recommend asking for him
Don Bendinelli
Nov 14, 2020
Salesman Billy was great to work with. Would recommend asking for him
Gayle Porterfield
Nov 12, 2020
Our sales lady (Bethany) was awesome! We could tell right away she knew her stuff. Gave us confidence. And she explored different discounts to give us the best deal. We went to buy a coffee table and ended up getting a split king thermopedic bed as well.
Emily Derges
Nov 12, 2020
Went to Ashley’s to get a new couch for a pet friendly home. Staff was super nice and friendly and knowledgeable. They answered all my questions with no hesitation about the fabric, delivery, pickup and prices. I started with Kevin who was there to listen for what I wanted , he never suggested higher price items and stayed in the range I wanted to spend. I did not feel pushed to a specific item and they let me browse the store till I was ready which is rare in sales. I ended the process with Taylor who was super clear with explaining the delivery and the damage protection coverage and the expectations. Super happy with the process over all it took about 15 minutes from start to finish. Compared to the other furniture places in their strip they had the most variety for styles. I will use them for my furniture needs in the future.
jason langston
Nov 12, 2020
Pleasant shopping experience with excellent sales staff.
Forever 88
Nov 10, 2020
If 0 stars was an option I'd give them that.. Absolutely the worst experience from any company I have ever experienced in my life. I have been a loyal Ashley furniture customer for years. Most of my house is furnished in their products. I purchased a couch and love seat. 2 months later I called the store on October 3rd to find out where my furniture was. I was told my order would be delivered in full on November 3rd. This was very short notice but I managed to take of work to be here for the delivery. Confirmation calls texts and emails all said they would both be here. On the 3rd I had someone pick up my old couch and then only the loveseat showed up. I called the sales representative he informed me it was now scheduled for the 10th somehow ot didn't make the 5 hour trip from St Louis Missouri to Springfield Missouri. So I once again took of the 10th to be here for the delivery I currently write this on the 10th of November after speaking to my sales representative. He has informed me that in a week my order still...STILL has not been able to make that 5 hour journey. There is no customer service there is no one to talk to I have spent hours on hold to be told "I will send your information to our supervisors and they will call you back." Absolutly no calls have been made to me I am beyond frustrated I went from 7 seats in my living room to 2 because this company is unable to make a 5 hour drive. I will never be doing business with this company again. I have never been treated so poorly in my life with no one offering to do anything about it. DO NOT SHOP THIS COMPANY!!!
Dustin Young
Nov 10, 2020
Jay Wasson was very helpfulhe let you walk around if you had questions he was there to answer them
Charlie O
Nov 05, 2020
Ashley Furniture does not stand behind their products. we spent a lot of money 2 years ago and ended up with a defective love seat. They replace it once and we ended up with the same problem again. Now they won't do anything for us. I think Furniture that you spend so much money on should last more than 2 years. don't waste your money
Rizzen X
Nov 05, 2020
Do not buy from here unless you have a year to wait for your stuff. Ordered a full bedroom set back in August. Was told the delivery date was September 7th. No one showed up. Was told they are waiting the railings for the drawers on the bed and that they can't deliver any of it until all of it is in. Was set a delivery date at the end of September. Delivery showed up but only a dresser. Went to store and they showed me that it was because those railing are back ordered until middle of October. Set delivery date for end of October and received a call that it was pushed back again. Called the main office and was told the HEADBOARD (which mind you was already in) is back ordered until 2021. I have tried to cancel my order but the home store won't answer and no one else can cancel it, and I now have a dresser I'm not supposed to have that I can't get them to come get.
Bob Bethurem
Nov 03, 2020
Would recommend Ashley for your furniture needs, good selection and very helpful staff
Robert Madison
Nov 02, 2020
The customer service at the Springfield location is beyond terrible! I guess it was the way I was dressed 🤷🏾♂️.They thought I wasn't going to buy anything.Went there today looking for a electric fireplace waited 20 minutes for anyone to help us, salesman were just walking around seen one we likes but there wasn't anyone around to help us so we left. We went right next door to sofa city in bought one
Casey Highfill
Nov 02, 2020
Customer service was a nice experience. Attentive and helpful, without hovering or pressure. Large variety of styles to shop. Sales and finance options I thought were very good for the quality offered.
Dawn Frye
Nov 01, 2020
Nichole very prompt and my mom was blessed with a brand new bed for the first time in her life.
Stacey Landes
Oct 30, 2020
My husband and I placed an order on May 22nd. The salesman told us the furniture would arrive in 2 weeks but we'll give them 3 weeks to be safe. We received notification that our furniture was ready for delivery. However, when we called to confirm the date, it was not any where to be found. Living in lawn furniture is not fun. Finally got word that our loveseat was ready to deliver, then was asked if we wanted to wait for the sofa. August 7th the loveseat was delivered. Received a phone call in early September asking if we had received the sofa, "No". That person said she would check to see what was going on with our order and NEVER got back to us. October 26th, arrived at the store to find out where the sofa was and what the hold up was. Even got to speak to salesman that sold us the furniture set. He found it and scheduled it to be delivered this coming Saturday. Never once was there an apology for bad customer service or for the wait on the furniture. Needless to say, I wouldn't recommend shopping at Ashley Homestores. Poor customer service is not fitting on anyone.
JR Kille
Oct 29, 2020
Purchased a section couch. Billy, our sales person, was happy to take our money when we purchased in mid July with a delivery estimate Sep. 9th. That date came and went with texts from Ashley corporate confirming delivery on or after Sep 9th. Tried calling but impossible to get through to a real person so I went to the store mid September. They told me mid to late October for delivery. We were also told our sales person "Billy" would be in touch "soon". In late September we had not heard from Billy so tried contacting the store multiple times so again had to go in person today, Oct. 5th. I was told that part of our sectional had been discontinued. WHAT!!! That would have been an important peice of information to communicate. They said they will search the country for the item and get back with me tomorrow.👌 yah sure wink wink, nod nod, Bob's your Uncle. To be continued:Now October 13th and sectional was delivered and looks great. Still don't think I will shop at Ashley again due to communication and fulfillment issues discussed above but upgraded to two stars. WARNING: Staffer said delivery was 12 months out.
Keisha
Oct 29, 2020
Edit: never again.We were told 10-12 weeks. We ordered in July, it's now the end of October and they have changed our date for a 4th time. We are now told it will be here in January!I understand that there is a pandemic, but don't lie to your customers. Don't tell them 10-12 weeks when you know it's going to be 6 months.I need a couch now, not 12-15 MORE weeks from now.Don't waste your time.
Don Donat
Oct 27, 2020
Great help from staff. My wife and I enjoy the cleanliness of the store, the nice variety and overall quality of product as well as the price structure. All equates to a grate value proposition. Thumbs up!
DeWayne Doubleday
Oct 26, 2020
We looked in four different stores for our sofa sleeper and two recliners. We chose Ashley Home Store because of the quality and service. The young man that helped us was exceptional.
Raushanah “Shanah” McShane
Oct 25, 2020
Chance with Acceptance Now made my visit today easy and painless. He was thorough and professional. Got me in and out and answered all of my questions concerning store credit to get furniture for my new place.
Melanie Cannon
Oct 23, 2020
Worse customer service I’ve ever come across! We have now had our order backed up AGAIN (4th time) after they called us to schedule a delivery (unfortunately we didn’t answer the call due to us working). Now they are saying our order to back ordered and looks like maybe January 2021 before we know a delivery (6 months AFTER we placed the order). We have asked for a manager to contact us and were told we had to talk to our sales re who never seems to be in the store or will return a message. We have called the 800 number which no one answers. Save your money... buy elsewhere where they will call you to inform you of what is going on with your products like we have with the rest of the furniture we purchased.
Denis Bergquist
Oct 22, 2020
Bethany was really knowledge about the inventory and options, and *beat the web prices*! Not pushy, a pleasure to deal with.
Jennifer Acker
Oct 20, 2020
**Edited to reduce to 3 stars from 5 stars.Update:It took us nearly 4 months to get the furniture we purchased. We were told outright lies multiple times throughout the process and a manager didn’t call us back at all after leaving 6-7 messages (at least). I finally got him on the phone and he told me that our furniture set had basically been delivered elsewhere multiple times to people willing to split up the delivery into multiple trips. I had never given any indication that I wouldn’t accept it as it came in. Each time I spoke to someone I documented the excuse they gave for the delay and when I finally went back over it with them they were all tangled up and stumbling over their lies. They have absolutely terrible customer service. When I read the notes out loud to the manager after finally reaching him, our delivery suddenly appeared in full within just a few weeks - in 2 separate deliveries. The furniture has some flaws but at this point just isn’t worth the hassle. If they even cared about customer service a partial refund would have been given but it’s obvious they don’t. The delivery men were great and the furniture is finally here and gorgeous in the space that was waiting for it.Original review:Of all of the many furniture stores we went into, we had the best experience here. Ashley Homestore’s reputation speaks for itself. We didn’t feel chased down by sales people as soon as we walked in, and Bethany was a great help and answered all of our questions... and we had a lot of them.
Jeffrey W. Dove
Oct 20, 2020
We worked with Josh and he was kind, knowledgeable and not pushy. Great experience
Sierralynn Brack
Oct 19, 2020
8/29/2020 Beautiful store. The staff was very knowledgeable about the products, helpful and kind. We love buying furniture from Ashley, the quality is great, protection plan is top notch and is always beautiful.Edit 10/19/2020Still have not heard anything about our pending delivery. I have attempted to contact the store multiple times with no answer or a message saying my call could not be completed. I will attempt to call corporate. If I cannot get a straight answer about my order delivery or promis if refund of my order since it has been paid in full, I will report the order and fraudulent and theft to my credit card company.
Lori Warfel
Oct 18, 2020
Great service and lots of styles to choose from!
Spencer Rotton
Oct 17, 2020
Amazing service! Ben helped me out immensely. I was looking for a specific couch but I couldn’t find it on the floor. As soon as I told him what I was looking for he knew exactly what it was and where it was.
Bryan Shepherd
Oct 16, 2020
We worked with Chris and he was awesome! The selection of sectionals at Ashley was FAR superior to Furniture Row's and Sofa City's combined. Chris even helped us find the perfect ottoman by moving one all the way across the store. This was the most painless furniture shopping experience I've ever had! We chose the Carnaby 5-Piece Sectional with Chaise and paired it with a gray 41x41x20 ottoman to add some contrast. The great thing about this particular sectional (aside from the fact that it's SUPER comfy) is that it comes with an armless chair that can be placed anywhere in the sectional to provide added flexibility for our living room space. Such a great experience! I'll be recommending this sectional, Ashley's AND Chris to all of my friends and family!
Aaron Henry
Oct 15, 2020
I'll start by saying that Ashley has great furniture. I've been a loyal customer for nearly 10 years. The quality is above average. However, my recent experience will likely result in me never returning to Ashley in Springfield, MO. I understand that there is supply issues due to Covid, causing 4 month or more delays in furniture delivery. What I do not understand is the atrocity in customer service and continuous excuses for furniture not being delivered. First, good luck calling the store. You cannot speak to anyone. I have called numerous times to get an update on why I only receive a part of my order and you just ring and ring. I've been in the store to discuss my issues and have watched the phones, sitting around, ringing nonstop, and NOBODY even pays attention to them. Secondly, I was in the store to discuss my issue and a new customer was signing his paperwork to buy his furniture. That customer asked his salesman if he was going to get the same runaround I was getting, in which salesman responded "probably, we are in a pandemic." I mean good grief. Thirdly, I have been told numerous times my furniture was being delivered. Delivery calls on the day of delivery and they tell me they don't have most of my furniture (this is nearly 4 months after my order). After calling and calling and trying to speak to someone, I went in and was told the rest of my order was in the warehouse and should have been delivered. Couple weeks later, next delivery calls to schedule delivery and tells me several pieces are missing. I call...no answer...no help. I come to the store and am told ALL of the furniture is being delivered...they even show me the delivery schedule. Next day, delivery comes and you guessed it...missing pieces of my order. I talk to Ashley again and they tell me oh, the furniture did not make it Springfield to be delivered, after telling me it was in the warehouse and on the delivery log. They apologized and told me they would schedule me for delivery tomorrow. I have yet to get a delivery call/text/email, so I'm not overly optimistic I will see my order delivered. Ashley has not been overly apologetic. They have provided very little customer service, especially when you are spending a lot of money on furniture. They charge you for delivery, yet it does not get delivered when they say it will and they do not tell you anything on why or when to expect it. They have not offered to resolve this issue or attempt to make me a satisfied customer. I have waited to post this hoping they would attempt to at least try and salvage the relationship, but they have not. They have even told me they would call me back with updates and then never contacted me. COVID does not cause lackluster, non-existent customer service. You get people to spend thousands of $$ and then care very little about follow-through. I'm sure DSG Feedback will respond to this review. Please know that I reached out to DSG Feedback last week to get this matter resolved. They responded that they would figure out exact timing of delivery and have not followed up. So their generic, apologetic responses to negative reviews are more for show than an actual attempt at assistance. Good luck if you go here. You're just commission and a number to this store.
B P
Oct 14, 2020
Ordered in July 2020 and still waiting for our furniture. I’d recommend going elsewhere.
Shane Hartley
Oct 12, 2020
Our salesman was very helpful, and patient! Answered all of our questions. Loved the deal we got as well. Only place in town that offered such good financing options!However, the salesmen are quick to sell you things but they put no stock in their customer service after they sold you merchandise. Every time we call, we are on hold for 30 minutes or more.We are almost to 3 months and still have yet to receive what we ordered. We went in and exchanged our couch and loveseat for something they had in stock, because our couch wasn't going to be here til November. They told us that the rest of our stuff would be here this last weekend (they did say it wasn't guaranteed, but very likely). We got a call last week saying it would be tomorrow (Tuesday) and now I got a call saying that several pieces won't be here til Oct 27th.When we did go in, they made some slight adjustments in pricing, but when you buy a home, you need furniture. Super frustrating. I love what we are getting, but their customer service is awful and you won't get your order anytime soon!
Tim Armstrong
Oct 12, 2020
The WORST customer service, will not call back and you wait forever for your order after they say it will only take 4-6 weeks.. 4 months later we have our full order.... I regret we used them... would NOT recommend!
Katherine Kennedy
Oct 10, 2020
If you are buying, they're all over you. If you need customer service, you can forget it. They couldn't care less.I've waited an hour on the phone and stood at least 30 minutes in line and nobody was the least bit interested. I failed to get service either time, and all I had was a simple question.They also charged our credit card immediately upon purchase, but couldn't be more vague about a delivery date.
Sara Hicks
Oct 10, 2020
We spoke with two different sales people, both extremely nice and helpful. Just the right amount of help, and no pressure. Our purchase was seemless. I will definitely buy here again.
Adam Weaver
Oct 08, 2020
Good experience, Taylor was great!
joshua klingaman
Oct 08, 2020
my parents paid for a living room set. Their furniture was given to someone else, so theirs had to be ordered. They waited 2 and a half months and they still hadn't gotten their furniture. Finally when they called Ashley they were told it works be 2021 before they could get their furniture!! When they went to get their money back (today) they were told it would be 6 weeks before it coughs be refunded. My parents said they have 2 weeks before they hear from their lawyer. TERRIBLE customer service!! My parents just moved into their new house and no furniture to sit on.
Lauren Korbal
Oct 08, 2020
I have never had an issue with Ashley over the past eleven years until recently. We bought a basem*nt couch in March and a part of it was ripped. It took until October to have this resolved. When we tried to call customer service (more than ten times trying to get to someone in less than 45 minutes) we finally got transferred around to six different departments. The only redeeming quality was Marcos and Ni who just replaced our ripped couch and they were amazing. I hope another furniture store picks them up and offers them more than Ashley does. Thank you Marcos and Ni for making this terrible experience a little better.
Shannon Killingsworth
Oct 07, 2020
I purchased a desk at the end of July. After waiting 4 weeks with no update, I went in to cancel the desk. I was told that if I wanted to purchase something else that the credit could be applied to that and I would also receive 20% off. I chose a couch that was supposed to be in by August 17. Around September 1 after hearing nothing, I went into the store and cancelled the order. Was told that the amount that went on my debit card would be refunded within 3-7 days and the amount of the credit from my earlier purchase would take 10-14 days. The debit card amount was refunded as promised. I still have not received the refund from my prior credit. I have called Amber Crooks several times asking about this. I did actually speak to her on October1 and she said she would find out what was causing the delay and to call her back Oct 3. I am still trying to reach her. Every time I call I get someone else who takes a message but I never get a call back. I have waited over a month for a refund with no end in sight. All of this because they promise things that they know they cannot deliver. This is horrible customer service and as of now they still have $583 of mine and I have nothing to show for it except wasted time trying to reach someone. I highly recommend going to Haverty's. They actually follow through with their promises.
Jason Carr
Oct 07, 2020
I was pretty disappointed with my experience at ashleys furniture. I spent around $5,600 on a temperpedic bed with 2 pillows @ $300 and a $400 mattress cover and i purchased the $300 sleep tracker. The salesman said I would receive everything on the same delivery. That didn't happen, I received the base on my first delivery then I had to wait until 5 days later to get my mattress and the delivery driver said he didn't see anything about me getting a sleep tracker. Also the salesman told me the drivers would haul off my old bed and frame, but the driver said they can't do that, so now I have my old bed mattress and bed frame and Box Springs currently sitting in my living Room. So I went back to the salesman and asked him about the sleep tracker and he told me he couldn't fit it in the financing and forgot to tell me, but i still had about $1200 left on my ashleys card. He then started the paperwork on the sleep tracker and told me it would be delivered in 3 days on Friday, but guess what no sleep tracker. So I don't know when I'm going to get it now. I told the salesman that when they set my base up there was something electrical hanging down and that he would have them secure it when they delivered my mattress, but the driver said technicians do that, so I have a feeling that's not going to get fixed now. So I highly doubt I'll ever do business with them again or recommend them to anyone. It seems their salesman will tell you what you want to hear just to make a sale. Update: So now I call to check on my sleep tracker order and wait for someone to pickup after being on hold for over an hour and they tell me I might receive it around the 16th. Again I was told I would have it last Friday the 2nd. I wish I could send the whole bed back and shop elsewhere. This has been the worst experience I've ever had at a furniture store. Never again!
Aaron Brown
Oct 05, 2020
Can't get ahold of anyone, terrible experience. Ran my credit. Told me I was approved for 1500 when I received an email indicating 2500 approval. Still can't get ahold of anyone. Customer service/sales reps are clueless
Jennifer Haskin
Oct 04, 2020
Lynsey Miller did an excellent job answering all my questions and getting my financing set up. Thank you for making this such an easy experience!
Brianna Hupf
Oct 04, 2020
After visiting three mattress stores we were ready to give up on mattress shopping. We stopped by Ashley Home Store by chance and our hope was renewed. Every staff member was extremely friendly and helpful. Our salesman, Cameron, had answers for every question we asked and ultimately helped us find the perfect mattress that fit both of our needs for a super affordable price. Would give 10 stars if we could and definitely recommend!
Melanie Ewy
Oct 03, 2020
After visiting several furniture stores, the Ashley store had SO many more options and variety. The layout was easy to follow because it was organized by style and the staff was super friendly and not overbearing like others can be. They offered the help you wanted, at whatever level you were comfortable with. :)
Kyle Roberts
Oct 03, 2020
The sales people were very knowledgeable and willing to help us out!
curtis Triplett
Oct 02, 2020
Greg was great.....not pushing us to buy...
Sandy G.
Oct 02, 2020
If I could give zero stars I would. The store in Springfield is a joke. After realizing they weren't getting a sale of an overpriced mattress the sales associate was angry and treated my daughter and son in law poorly. Stomped around and was rude. They purchased an expensive furniture set and has waited for delivery for several months. My daughter took off work and waited. No one showed up and I went to the store and they said she never confirmed. I have texts showing confirmation and there were several calls to corporate to confirm. Ashley really dropped the ball here. My daughter is in tears and Brandon the manager could care less. I will never step foot into that store again.
Amy Shewmaker
Sep 30, 2020
I ordered a couch in June and I’m still waiting for it. When I bought it, I was told it would take 4-6 weeks. Up until the middle of August, I was receiving text alerts that kept pushing the date further and further back. The last one said it would be ready for delivery August 18. Still nothing and no more text alerts. When you call, you get placed on hold for 20-30 minutes (at least). The date continues to be pushed back. I ordered a recliner the same day as my couch from La-Z-Boy and it was delivered in August with exceptional customer service.
Nikki Smith
Sep 29, 2020
Quality is terrible. Customer service after the sale is not good at all. When things get delayed, no updates are provided. I had to call several times and wait over 20 minutes each time to be told items were delayed. Item came in damaged and it took 2 more phone calls with 25+ minute hold times.
Amanda Shanks
Sep 28, 2020
Not only do I always find the best deals here, the Customer Service is always top notch!
Robert Hartness
Sep 24, 2020
Dealing with Ashley has been total garbage. My salesman will not return my phone calls. My order will show one day it is ready for delivery and when I call I can’t reach anyone or I’m told it is not in yet. The next day it shows it is not available. Horrible customer service. This whole experience has been terrible. Still waiting for my order. Save yourself time and pain and get your furniture from literally anywhere else.
Joseph Wittwer
Sep 23, 2020
Great place to get sofas, beds, night stands, and dressers. Furniture like book stands, vanities, and desks are in short supply as of September 22, 202.
Karin Scott
Sep 23, 2020
Great customer service while I was trying out couches!
Mark Hunter
Sep 20, 2020
Quick and easy, great price
Casie
Sep 20, 2020
Taylor did a great job helping us. The staff was aware and helpful but not pushy.
Don Vine
Sep 20, 2020
The store has a great selection of furnature and a very friendly staff. Billy assisted us after a very bad experience with the Ashley store at lake of the Ozarks. We got something we were looking for and they had a sale going on. We were treated much better than the store at lake of the Ozarks, who flat out lied about the delivery of furnature that we had ordered. We will be canceling our order at the lake store and never shopping there again. It is worth the extra drive time to come to the springfield store.
Bobby Gray
Sep 20, 2020
Great customer experience at Ashley HomeStore in Springfield, MO (1715 E Independence St.)today (9/19/2020). Lindsey's knowledge, patience and concern for helping me find the right furniture made this a successful and pleasant experience.In addition to the living room furniture, which was my main goal today, I also received some great education and guidance in purchasing a bed platform that raises/lowers the head and foot. It will work with my existing mattress saving me some money. will help me sleep better and improve my overall health. Thsnks Dustin.Very friendly and professional service. Got a great deal with 20% off and 3 years interest-free financing.
Zack Jones
Sep 19, 2020
Purchased a sectional in store the first half of August. We're told it would be 8-10 weeks prior to purchase. After paying were told it would be closer to 12 weeks. Now we are being told that it will be November before we receive our items.The constantly moving target on receiving our order has us regretting doing business here.
Penny Green
Sep 19, 2020
Great customer service!!! Great prices! Quality furniture! Friendly staff. Very happy with our purchase.
Kayla Webb
Sep 18, 2020
I ordered a 3 piece furniture set on 5/28 today's date is 9/18/20 I still have yet to receive my loveseat. I got my couch 7/30 and my chair 8/25, this has been the worst experience I've ever had with any furniture outlet. $1500 out of my account instantly. Yet 4 months later... nobody can tell me when my loveseat will arrive I will only except "covid" for a reason so many times. My friends went a month after me and recieved thier 6 piece (endtables) within 3 weeks of purchase. I have been on hold for 23 mins so far without speaking to anyone about my issues. Just waiting on hold as I write this review. I will NEVER buy anything from here again. This is extreamly stressful. Moving to a new home has it's own stress I didnt need to add to it by having lawn chairs in my living room for months. The only reason it's a 1 star review is because Delivery is horible. And wait times are worse. But my couch is comfortable.
Alana Wilcox
Sep 18, 2020
Have had a horrible experience with Ashley. I understand delays due to Covid, but they have terrible customer service. I ordered items in June and I still have not received them. Every time I call for an update the items estimated delivery has been pushed back. One of my items was discontinued without notice to me. I only knew about this because I called myself for a status update. I was forced into purchasing another item I didn’t want. The store manager Brandon will not allow me to cancel the order on my own terms. He keeps telling me to wait and that he doesn’t handle those things. There has been overall terrible communication and customer service. All they care about is taking your money. Please be more upfront with your customers about delivery times and give them the option to do what they want with their money.
Autumn McKnight
Sep 18, 2020
Everyone was super friendly, Ethan & Brandon were great to work with. They had a great selection of styles and colors and different options for payment. Can't wait to get our new living room furniture!!
Pat McCarty
Sep 16, 2020
Great service from the sales staff, had what I was looking for!
Julia Bateman
Sep 16, 2020
We had an amazing time here at the store. The gentleman who helped us went above and beyond to make sure 5hst we got something in our price range and left the store very happy.
Dana Dement
Sep 15, 2020
BAIT & SWITCH !!!!!!!!!!!! I spent over $6,000.00 dollars on furniture, but what came to my house is trash! The power loveseat only works when it want to. Your but sinks down like the furniture is 5 years old. It’s not 4 months old, and I work 12 hours a day & live alone!!!!!! The only thing I would keep is the rug!!! Oh and good luck calling ..... they won’t answer !!!! When you finally call your salesman .... he will lie and tell you they are sending someone right out ...... that was 2 months ago .... I’ve never been more disappointed !!! I will continue to put this post all over the internet and Facebook till I get my money back !!!!!!!!
JOSE ALMANZAR
Sep 15, 2020
Great store and an amazing customer service, thanks to Chris and Mrs Bethany ( blond short women ) for your help and for gave us the best experience ever!!! I will definitely recommend Ashely home store in springfield MO.
McKenna Madche
Sep 14, 2020
EDIT: It’s been two weeks of e-mailing, feedback@dsghome.com, and still waiting for a response. I receive generic messages stating, “someone will be in contact with you within 3 business days” or “ASAP”. Sadly this is not the case. May I reiterate, POOR CUSTOMER SERVICE.Poor customer service. I was sold a “protection plan” claiming to cover ALL problems encountered with our furniture. A year after our purchase, our couch has encountered structural damage. WHICH IS NOT COVERED UNDER THE 5 YEAR PROTECTION PLAN. We have talked to numerous individuals within this organization with little to no help. We will not be purchasing from this company again. I hope this review can help someone learn from our mistake.
Dominique Ray
Sep 13, 2020
Great staff, fair prices. It was nice to come in, no pressure, and a good selection of furniture.
Michael Babco*ck
Sep 12, 2020
Helpful
Michael Vennekotter
Sep 12, 2020
Seth was great!! Good discounts and customer service was outstanding.
Jacob Terrill
Sep 12, 2020
Do not shop here there is zero customer service for when the furniture fails less than a year old. They also took 3 months to deliver the furniture DO NOT BUY FROM THEM!!!!
Morissa Hernandez
Sep 11, 2020
I have spent an hour waiting for someone from the local store to answer the phone. Tried the chat option while waiting. Spent 20 minutes on there. Was transferred to 3 people on chat for no reason to be told they couldn’t help me to call the store...
Luke Spangler
Sep 10, 2020
Update: We purchased furniture in mid July 2020 and the delay has been ridiculous. The customer service for updates on status and delivery has been horrible. We were suppose to receive some items Sept 12th, but now it's Sept 29th, but I honestly don't believe in anything they say so I'm not holding my breath with that being the actual date. If you don't have furniture available please do not take my money and hold it for 3 or more months that could have been used elsewhere or available for some other purpose. We have been to several other furniture stores and had no problem purchasing furniture that was available that day.Great experience. Jeff was very helpful and didn't hover. Wish that when you spend several thousand though places would offer free delivery especially since lots of places online do already.
Brenda Frealy
Sep 08, 2020
The service was great and the prices were very good. I have bought several pieces of furniture from Ashley.
Carrie Bridges
Sep 08, 2020
My husband and were helped by Cameron and Kevin in the Springfield, Mo store.They were very professional, very courteous and went above and beyond to answer all our questions and concerns. They even went as far as moving furniture to sit beside things we were purchasing to see if we like the set up. We believe they truly cared and tried to give us theBest deal possible and even showing us the smarter buy. We felt they were not in it for the sale but instead in to what best for us as the customer. If we didn’t exactly love something they would make it right They seemed to be so honest and again really care. I would ask for both of them to work with if you go in the store.
Joe Bex- AMAX Real Estate
Sep 08, 2020
Jeff has helped us with several purchases and is always pleasant to work with. Looking forward to our new bedroom furniture!
Dawn gray
Sep 07, 2020
My experience was great!! Customer service was amazing!! Definitely will be back!!
Matt Bobbitt
Sep 07, 2020
Nicole is great. She really helped us with her knowledge of what is and is not in stock. Pointed us in the right direction for our sofas and did everything right. She also helped us a couple years ago with a bed. So she has been there a bit and that counts as well.Furniture is of a decent quality. The wood used is mainly pine or another soft wood it seems. But they fo a good job and stand by their 5 year warranty if you decide to buy it.
Angelique Penick
Sep 07, 2020
Very helpful. Large beautiful store. Beautiful selection.
Kelly Jensen
Sep 07, 2020
We were very pleased with our salesman, Billy, and our buying experience at Ashley.
Andrea Singleton
Sep 07, 2020
I had an exceptional experience at the store! The salesperson was kind and very helpful! She made the furniture buying process so easy from choosing the pieces that would look best in my home to the paperwork involved with the purchase. I will go back for future furniture needs!
Joshua Porter
Sep 07, 2020
Dave my salesman made my purchase quick and easy with no upselling. Was a hassle free and easy experience. Will be going back.
monica shook
Sep 07, 2020
As soon as I walked into the store a sales associate was there to assist me even tho the store was busy, since there were holiday sales going on. Matt was very friendly and knowledgeable and made the transaction effortless even applied a price match I had found online from another retailer. Very satisfied with the service and warranty that I purchased.
Evan Branscum
Sep 07, 2020
Awful customer service after purchase. No communication about delays or expected delivery. You are just left in the dark the whole time waiting. If you order is delayed you have zero awareness until you call on the day they tell you to expect the delivery. Then they act like they have no idea why you were told to expect a delivery from them. Extremely unapologetic and unprofessional. Do not buy from them.
Tim
Sep 06, 2020
Went to denver mattress and saved $6,000.00 plus didnt like being followed around everywhere by a sales person.
Stacy DeLoach
Sep 06, 2020
Our sales associate was very informative and helped us with our individual needs. He did not pressure us into buying anything extra. Super satisfied with our overall shopping experience. We would recommend to everyone.
Tyler W Barnes
Sep 06, 2020
My wife and I worked with Ethan to find the best sectional that would work with our space and our budget. He was polite, knowledgeable, and quick at getting our order taken care of, despite how busy the rest of the store was. Great experience!
Christina Ghan
Sep 06, 2020
We weren't pushed into a sale and Bill was very nice and easy to work with.
Bethany Shinn
Sep 05, 2020
Great customer service!!
Nathan Taylor
Sep 05, 2020
They made the buying process quick and easy.
Amanda Taylor
Sep 05, 2020
Very nice selection, also good prices.
Ali Matthews
Sep 04, 2020
Matt with mattresses at Springfield store was a huge help in getting me set up with what we wanted. Appreciated his help and patience!
FerventlyFree
Sep 04, 2020
We purchased a couch on memorial day and it took 2 months to receive it. Within days of receiving it, the support Straps holding the cushions began breaking.We reached out to the "Guest Response Team" and waited on hold for 45 minutes be for the call dropped. We called again, same story. We called the next day. Same story.We drove to the store and spoke with their service desk who informed us that they had no power or ability to do anything and that we needed to call in to the corporate number.We finally managed to get someone from corporate on the phone who requested we send in photos of the damage and that they would review and call us back. We sent in the photos, but never heard back.We called back in a few days later and we were told the "service request was put in incorrectly" and they re-opened the service request and said that we would be hearing back in a few days. We heard nothing for a week.We called them again, spoke with a manager and was informed that a supervisor would be reaching out to assist us. We never heard back.We called in again, spoke with a supervisor and was reassured and promised that we would be receiving a call from a "3rd party" to schedule a technician to come out a d repair the couch. It has been over a week now with no call back.Do NOT buy from this company. Their warranty means NOTHING. Their customer service after the purchase is the LOWEST tier.Do not be me. I am out $1100 with a useless couch and chaise with little hope of Ashley making this right.
Carrie Prull
Sep 03, 2020
Ordered a sectional end of April. Still waiting!
Kristen Persinger
Sep 02, 2020
They were fantastic. No high pressure sales but available enough to get questions answered. I love my new piece and will be back for sure!
Alex Grimmett
Sep 01, 2020
The salesperson who helped me was very kind. Made it quick, and easy. 100% satisfied
Layce Rockholm
Aug 30, 2020
We have had a great experience everytime we have been in. Ben has been so helpful and patient with us.
Joan Ross
Aug 28, 2020
Everyone is very friendly and helpful at Ashly Home Store. I was looking for a couple of specific items and they took me around the store and helped me find options that could work in my home. They where conscientious about price, very knowledgeable about the manufacturers, furniture products and guarantees.Money is not an issue at this store. They had about four different options to choose from when I was paying for the furniture I purchased.The store is set up beautifully and well lit. Ashley’s has gorgeous furniture including sofas, sectionals, bedroom and dining sets, and much much more, right down to the knick knacks. If you need furniture or accent pieces go to Ashley’s. I love shopping with Ashley’s Home Store. It’s like being in a home away from home.
Jacqueline Stauch
Aug 27, 2020
I have had nothing but PROBLEMS since the beginning! It took over a month to get all of my couch! Then have messed up my billing completely just was on hold for 2 hours never talked to anyone!! The store will sell you whatever then help you with NOTHING AFTERWARDS!
Skryzyll The Elogant
Aug 26, 2020
Fantastic staff. Knowledgeable without being pushy. Very friendly ask for George. Updating my 5 to a 1 because 0 is not an option. Horrible phone support 5 deliveries scheduled no communication of cancelation. 1 hour waiting on the phone each time. Avoid like the plague
David Vinyard
Aug 26, 2020
Went in to check on a delivery date for a previous purchase and ended up leaving with another order for queen bed and bar stool. I previously worked with Cameron who was very helpful but had the day off, so I worked with Greg who was very professional and helpful with all the questions that i asked. Thanks for Greg being respectful and helpful i purchased more furniture from Ashley. Great store in great location with a great staff.
Christopher Dial
Aug 23, 2020
Great furniture, good prices
Jessica Yates
Aug 23, 2020
I ordered a nightstand two months ago. They told me it would be a month. I have yet to receive any information from Ashley. I can NEVER get ahold of a sales person. The lady I worked with no longer works there. Extremely unhappy. I should have listened to everyone that said not to buy from here.
Julie Schiller
Aug 23, 2020
We were very pleased with the selection. Josh did an excellent job. He sat down with us and helped us sketch out our bedroom to help us decide what we needed.
Denise Sharp
Aug 23, 2020
What a great associate Chris was at the Independence st store. I love my purchases and will always shop here
John Harden
Aug 22, 2020
We have used Kevin several times now and have been beyond happy! We will only use him!
Jeffrey White
Aug 22, 2020
We have been buying from Ashley for years and will continue. The sales staff is great!
Ricky Blankenship
Aug 22, 2020
Furniture and delivery men were excellent. Delivery management was poor at best. We have ordered multiple furniture pieces from them prior to Covid and delivery took alot longer than promised. We decided to give them another shot full knowing Covid will play a part in delayed delivery now.
Cynthia Myler
Aug 21, 2020
I would love to review my furniture.... but I still have not received it. I receive text messages to inform me of delay, but each time I call costumer service I am left on hold for over a hour and eventually hang up without every talking to a human. I have called the store, left messages I can’t even get a return call. The customer service while purchasing your items was exceptional...: but once you pay for your three rooms of furniture in full, you no longer exist. Very unfortunate! I have a nice brand new home that has been completely empty of furniture now for 2 month.... last text message received said it would be another two months. I WOULD NEVER recommend this store to anyone.
Edyta Rhodes
Aug 20, 2020
Great store to visit when you are looking for any kind of furniture or home decor. Very friendly staff. I personally was dealing with Chris Epperson, he was young, knowledgeable and super delightful to work with. I will definitely go back if in need for more items.
Kierstyn Olinger
Aug 20, 2020
Amber Crook was one of the least helpful and unprofessional employees I have ever worked with. After having bought and paid for our furniture and delivery, a month later it has still not been received. We have called for days on end and after being hung up on by multiple employees we were eventually forced to cancel our order with Amber and once the process was complete she stated, “it’s done.” And just walked away.
Kayla Klein
Aug 20, 2020
Chris took great care of us, very casual, no pressure experience.
Mike Pilcher
Aug 16, 2020
We love Ashley homestore. Everyone was friendly and helpful. Their furniture is top quality. We will be back.
Jeff Owens
Aug 16, 2020
The Springfield, MO store was exceptional with their sales people full of knowledge and a helpful attitude. I would highly recommend!
Paula Sexton
Aug 15, 2020
I’ve purchased from this store in the past and I love the quality and selection. The sales associate, Taylor was very helpful and went out of her way to help me find just what I was looking for and with a great purchase plan!!! I’m sure I’ll return when I’m ready for the next phase of updating my home.
S B
Aug 15, 2020
I did get ignored by several sales men and watched them wait on others that came in after I had been in the store for 20 min. I chased Brandon down and he did awesome. I had already picked out my living room furniture, however, so the job was a bit easier. I will be looking for bedroom furniture next year and I hope to receive better reception then. 😎
Cindy Neidt
Aug 12, 2020
Bought a couch on 6/2. Was told it would be available in 4 weeks. It has now been 10 weeks and the last text I got was 8/6 saying tenative delivery 8/13. I called on 8/12 waited on hold for 20 minutes to find out the couch isn't even due to the warehouse until next week. I'm not holding my breath.Their communication is terrible. No phone calls, even their texts lie and don't keep you up to date correctly. They don't even answer the phone at the store. Customer service sucks.
David Baker
Aug 12, 2020
In store purchase was fine, would even say it was pleasant. Was told 6-8 weeks till it was ready for pickup. Never got a call about it being ready, so I called and never got a real person to talk to.Week 10, I instant messaged online, the company, and got a response stating it was ready at warehouse. Went to pickup my order and was told they had 2 orders of the same sectional, one was canceled, so they returned one and that now they could find my order. After 30-45 minutes they located half of my order, which I took with me.Now it week 11 and I called the store and to my surprise got a person on phone and was told the other half was ready at warehouse. Went this morning to pick it up and the warehouse doesn’t have it and can’t tell me when it will be there.This is the worst experience I can have with a company. One arm doesn’t talk to the other and I don’t think they care to help anyway. First and last time I shop at Ashley Furniture HomeStore.Continuation and conclusion of my story and review..... I was able to get all info, as requested, to Ashley Home Store, in which I got a quick email stating they were “getting to the bottom” of what was happing.I on the other hand went back into the store and spoke to one of the Springfield Manager’s. At first they gave me an October 5th receiving date, which I wasn’t to happy about at all, but then they got on the ball and told me to call back in the morning the they would have a definite date and time. Which I did the next morning and they said they were working on getting it in by Aug. 15.Today is August 11th, received a text that it was ready for pickup and it really was. Got all my stuff and am happy now. Added a Star to my rating for getting it in before October.I know I was really rough on the first part of my review and I will stand by my post. But when push came to shove, Ashley Furniture HomeStore pulled it off, however it cost me more stress and headache then I would care to spend. I will be giving a lot of thought in where I order on next piece of furniture.
Daniel Nalley
Aug 11, 2020
Great selection of furniture with a friendly staff that's willing to work with you to help make your home perfect. Wouldn't go anywhere else.
Ed Larson
Aug 11, 2020
3-stars because they solicited the review after my wife and I bought some things but won't see the furniture we chose for 6+ weeks. Maybe once we get the furniture I'll come back and write about the whole experience. Having to wait that long is disappointing. Good folks at the store. Stayed late to accommodate us.
Jennifer Harshberger
Aug 10, 2020
Ashley’s customer service is awful!! They leave you on hold for so long hoping you will hang up. I have waited several times over an hour and they never picked up. They either don’t have enough employees, too many people that need their customer service, or they don’t prioritize customer service.
Daniel loida
Aug 10, 2020
Was a wonderful experience! Was fast and all the staff were friendly. Andrew took care of us with great service.Unfortunately have to change my review. Be cautious if your not buying outright. Their idea of financing is setting you up with a pre-maxed out credit card. At no point was this communicated.
F Matney
Aug 10, 2020
Our sales representative was great! Stanley showed me several dresser options and was very patient while I made a decision. He explained the purchase process and delay in receiving the product due to the shortage. I will look for Stanley for my next purchase from Ashley Furniture in Springfield!
Jmie Doty
Aug 09, 2020
Just like the year 2020. Do not recommend!!
Pamela Boesch
Aug 09, 2020
This was a pleasant visit! The staff was very accommodating, I needed extra help to make a purchase of beautiful sofa that I have wanted for a while. I tryed to purchase it online. It don't want to acceped my payment online. I was told to go to the local store. I thought you could only go to the store with an appointment. I was happy to go in the store in person.I was given direction to the back desk to pay for my sofa. Again, my card had a problem there also. I said it was a replacement card, I thought I had activated it. So I said I needed to go to my car to get my phone to activate my card. Ashley Home Store employees let me use there phone. In minutes I was able to pay for my sofa and head home!The two ladies were so patient, helpful & kind to me. I have high praise for them along with the assist me with my purchase.Thank you for making my dream come to life!Ashley Home Store in Springfield, Missouri.
Finessa Evans
Aug 09, 2020
I did not have a good experience. The sales associates high pressure you to buy. We were in the market for a king size bed set. We picked out a set and then looked at mattresses. The mattresses were very high priced. We almost got a tempur pedic that consisted of two twins together. I voiced my concern that our 9 month old baby sleeps with us and I didn’t feel comfortable with the gap. They kept pushing and said she wouldn’t be with us that long but if she got caught between the mattresses, she could suffocate. I couldn’t risk it. So we told the sales associate that we would just get the bedroom set and get the mattress somewhere else. She went so quite and barely would talk to us. We still spent 2,600 so it’s not like we made her do all of that and not buy anything. I didn’t like the way she treated us after we decided that we didn’t want to spend 6,000 on a mattress.
Patty Ingalls
Aug 09, 2020
Ethan Martin and Kevin were extraordinary to work with. They listened to our needs and helped us to find exactly what we wanted. They worked diligently to make financing work for us. They were polite, kind, informed professionals, despite staying late to make the sale. . . so much so, they've earned my return business. I highly recommend both of these men and this Ashley location.
Kloe Duncan
Aug 09, 2020
Great costumer service!
Wendy Buttacy
Aug 08, 2020
Fantastic experience shopping here today. Great quality and great prices. Highly recommend Ashley furniture.
Laura Peppmeier
Aug 08, 2020
My fiancé and I needed some new furniture and the store assistant manager was very helpful through the whole process. He helped us get the best deal possible and we are very happy!
Allison Waranch
Aug 07, 2020
MUGGY.I typically don’t leave negative reviews, but no one should have to go through what we’ve been through. My grandma passed away in my house. We wanted to remodel the house so we didn’t have to be traumatized every time we looked around. On the day of grandma’s funeral, my uncles house caught on fire. We knew we were getting new furniture soon, so we gave my uncle ALL of our furniture.We were told it would take 3-4 weeks to get the furniture in. A month passes, so we call to check on it. They say it’ll be another month. That passes, so we CONTINUE to call. It is pushed back every time. We have been told “it is in the warehouse and will be delivered to you by the end of the week” probably 5 times now. We ordered this furniture in MAY, and they are now saying we may not have the furniture until the end of October.They also told us most of our furniture was about two hours away and we could have it soon. Turns out, the furniture hasn’t even been built yet. It’s not in a warehouse at all.You’ll wait on the phone for an hour to talk to someone most of the time. You’ll be profusely lied to just so they can get the sale. They pretend to want to fix your problem, but they have no interest in fixing anything.We were also told our furniture was on hold because some worker put us on a “customer will call list,” meaning they were waiting for us to call and request the furniture to be delivered. Which we clearly never did. A worker decided to put us on this list out of nowhere.They do not call you to update you on delays or any problems. You have to call them. And hope they’ll even answer within an hour.The customer service at this location is absolutely muggy. They care about nothing other than making a sale, and will put on a fake customer service act and lie their way into the sale. Muggy. Muggy. Muggy. Joplin is an hour away. Go to their location instead. It’s a bit of a drive, but you’ll get better care than this muggy location.
Zach Marcil
Aug 06, 2020
There’s several reasons I gave them a 1 star. First off is how poorly made their couches are. My wife and I paid over $2000 for a sectional and within a week of owning it, one of the chairs broke. I contacted customer service and told them I needed to get the whole thing replaced and they took 3 months to get a tech out to look at the couch. I’ve contacted several other times after tech came out to see when I would get my replacement and they refuse to do so.Next I bought night stands and a dresser. Once I placed the order, I didn’t get both at once like I was hoping. The night stands and dresser went out on separate shipments and took almost 2 months to receive the night stands. One of the night stands was missing hardware for it so I can’t assemble, and it’s due to the box being so thin. So it was torn when I received it. The dresser took almost 4 months to get and when I did receive it, the box was in horrible condition. Ripped open a lot, barely taped, so I’m not gonna be surprised if I’m missing hardware on it too.Once my balance is paid off, I’m getting rid of the finance card and taking my business elsewhere. I will NOT recommend any family or friends to shop here. Customer service won’t help you get anywhere near satisfaction. Completely unhappy with paying so much money to get new furniture to only have it fall apart within a small time frame. I wish I could give them a half a star rating.
Robert “Houn The Great” Calhoun
Aug 05, 2020
Quality customer service!
Cathy Knowles
Aug 05, 2020
Today's shopping experience was top notch. Sales reps were so helpful in helping the perfect bed for me. We are repeat Ashley Furniture customers and will return soon. Thank you for making us feel special!
Brandi Royce
Aug 04, 2020
Josh was awesome! 10 million stars! He made us feel comfortable and was very detailed! Josh made a stressful purchase easy! Thank you!!!
Alishia Kies
Aug 03, 2020
Our salesman was named Dustin, he was very friendly and knew about the products. We never felt rushed nor pushed into getting anything. We definitely will do our furniture shopping there from now on.
Marshall Goodson
Aug 02, 2020
Matt was Great!! Very helpful and made the buying process very easy and painless.
Tisha Radcliff
Aug 01, 2020
We had a great experience! Denver was very helpful throughout the entire time we were there.
Farrah Byerly-Niezgoda
Aug 01, 2020
Friendly, and very informative staff. Easy to work with and get all your questions answered quickly.
Jordan Kirbey
Jul 28, 2020
We’ve shopped at Ashley’s for years. They have great deals and great pieces of furniture. Both times we’ve moved we’ve used their products to fill our homes.
Mary Ricci
Jul 28, 2020
We worked with Amber. She was very helpful and knowledgeable. Her manager, Cameron worked with us also and now we have a new bed! Long time coming!
Shayla Stillings
Jul 28, 2020
Quick service, and prices were much more reasonable than I anticipated.
Paula Rogers
Jul 28, 2020
Very helpful, courtious and excellent prices
Debbie Settles
Jul 27, 2020
Knowledgeable staff, friendly, no pressure, great deals.
L. West
Jul 27, 2020
Staff were pleasant and helpful. We are slow to make choices and the sales men gave us our space and answered our questions when we had them.
Andie Meyer
Jul 26, 2020
Both sales associates were polite and knowledgeable without being overly pushy. We will have to wait a little longer than hoped for for bed to be delivered due to virus issues affecting delivery but so far a good experience.
Jeff Smith
Jul 26, 2020
Very nice experience. Our sales associate was friendly and well informed about the products and services
Madison Moore
Jul 25, 2020
My husband and I purchased a couch in store at the beginning of May. We experienced significant delays due to COVID, which we expected, except that we would be scheduled for a delivery time and then get a text or automated phone call less than 24 hours before that it had been cancelled. We FINALLY had a delivery scheduled for July 18th and only received half of our sectional because the other piece was damaged when the delivery guys went to pick it up. We were told someone would contact us, but nobody ever did and we ended up going into the store to figure out what was going on because it is impossible to get through to anyone on customer service. Then today, we got a bill for the couch even though we only have half of it and we were told we would not receive a bill until we receive the entire couch. Now, we will probably have to go back into the store for a fourth or fifth time to try to resolve this issue.
Kenny Maggard
Jul 23, 2020
They did such an amazing job. I am extremely happy with my purchase.
Greg Volland
Jul 23, 2020
Furniture is nice but customer service is terrible. Waited 4 weeks for delivery only to find most of the order is back ordered and some of what they did bring was the wrong color. Now they can't even tell me when the next delivery will be or what will be on it. Soonest delivery window is another 4 weeks out.It has now been 2 months and still no furniture. All anyone can tell me is that it is still in Transfer status and they don't know where it is. We have been given 5 different delivery dates. All have passed and still no furniture.
Edward Wilson
Jul 23, 2020
There are several reasons I chose One star. Be careful doing business with them. I've been in customer service a long time. They don't care about you once the sale is finalized. I purchased $1,000 chair for my pregnant wife. Waited two months for it to get shipped to my house, received a phone call from their company saying that the chair would be there the following day and I confirmed it. The next day it was postponed for another 3 weeks even though it was confirmed less than 24 hours ago. When you call them the only time they answer the phone is through option 3- which means promotions or sales that they have going on. They don't answer the phone if you're an existing customer or have a current order. I waited on hold for 40 minutes and they never answered twice. When I chose option three which means buying something else or learning about their promotions, they picked up the phone. I told the associate I was on hold for 40 minutes and the best answer they could give me was you need to pick option 3. After I finally got a hold of them, they finally were willing to give me a refund no charge. The sales lady was nice, She did all she could. I had to wait 7 to 10 business days for them to give me my money back. Then I called them after 12 days of not receiving my money and I got a phone call saying they were sending me a check. Called again and pressed option three because an exsisting customer isn't important. Asked for management, and they haven't answered me in 2 days. They are by far the worst customer service I've ever experienced and they should be ashamed of themselves and how they treated me. So basically I gave Ashley furniture HomeStore a $1,000 loan for 3 months. Which is always appreciated in a pandemic and when my wife is about to have our baby.
Jo B
Jul 23, 2020
The store had an amazing selection, and staff was very knowledgeable. Denver was great. He was very patient and helped my husband and I find the perfect compromise for our living room furniture.
Debbie Clark
Jul 22, 2020
I purchased a dining set and an L-shaped sectional from Ashley. I have tried calling over and over again to get a hold of somebody in the store but they’re not picking up the phone. The pillows on the couch are like some thing that you would get in a pillow at Walmart. I did not buy this thinking that, they would break down this quick. When you sit down you sit to the floor. I am dissatisfied with this couch. Would not recommend Ashley for anything because of their customer service!
Leslyn Lloyd
Jul 22, 2020
It was good
Hope Romano
Jul 22, 2020
Great customer service! Chris did a great job helping my husband and I find what we needed.
jordan jones
Jul 21, 2020
The service that the store has is completely awful I ordered $7000 worth of furniture to furnish a house and I still have a yet to receive my furniture. I ordered this furniture the beginning of May and they keep delaying the date I will receive my furniture. I will definitely never shop with this company again because the customer service is absolutely terrible!!!
Zoey Davis
Jul 20, 2020
Great people, made the experience fast and friendly. Gave great options and was super helpful. I recommend highly.
Jiwon Lee
Jul 20, 2020
Does not meet expectation at all. It is almost impossible to get ahold of customer service and the store staff by phone. Problem doesn’t get solved in a timely manner. I ordered sectional over two months ago and it’s still not here. They delayed more than 4 times and this time, they didn’t even bother to call me to let me know it won’t get delivered again. Instead, they just didn’t show up. What a company. Never shopping at Ashley ever again. I do not recommend it for my friends and family.
Jennifer Horn
Jul 20, 2020
We have had a wonderful experience today shopping at Ashley. Bethany has been great throughout the whole process. She ran around and showed us every option available and when we finally made our choices she rearranged the showroom floor so we could see the final look! Who does that!!! We are excited to see our new furniture and will definitely be back to get more in the future. Make sure and look Bethany up when your there for your furniture needs!
Ben Johnston
Jul 19, 2020
The entire sales experience was quick, easy, and we got exactly what we wanted.
brooklyn ferrell
Jul 19, 2020
I was uncertain of what I could do when buying my first piece of furniture, but I was able to get a couch I really love because of the impressive service provide!
Lisa Pryor
Jul 19, 2020
My experience at Ashley HomeStore was awesome. Cameron and Jayme were absolutely amazing. They were so helpful and made me feel at home. All the employees were very welcoming and attentive. Overall great experience!!
Susan Wendland
Jul 18, 2020
Had a great experience! Very attentive and always around when I needed to ask a question!
Amy and kenny Cochran
Jul 18, 2020
Terrible phone customer service and ordered my furniture over a month ago and nobody knows where it is🤬!! Our sales person was great in the store but the experience in all was not good. We will not do business here again.
Sheri Schultz-Brumbill
Jul 18, 2020
Our sale rep was awesome and so was the store. No high pressure sales techniques, just good old fashion quality customer service, Your greeted the minute you walk through the door, offered assistance, then left to wander as you please with your sales representative within earshot to answer questions and help you make a decision about making your house a comfortable home. The quality of the furnishings range from middle of the road to high end depending on your budget, but overall everything I have ever bought from Ashley has held up well and been comfortable. Matt our sells rep cut us a great deal and wasprofessional while being personable and friendly.
Cindy Kieber
Jul 18, 2020
Very nice staff, large selection of furniture in all price range.
Brittany Dierks
Jul 17, 2020
When I ordered my couch from the store I was told It would be 3-4 weeks Before the couch was available. At the 4 week mark I called in and was told that everything would be available in about two weeks on 7/17 at the latest for me. I have not heard from Ashley Furniture not have I been able to contact them over the phone. I am frustrated, and sad about not having a couch.
Fletcher Stevens
Jul 17, 2020
David was great help with everything today and made purchasing my new furniture a breeze!
Cheryl Paulson
Jul 16, 2020
Have had 3 failed attempts at buying furniture since February so was really dreading the 4th. Cameron made the experience low key and non stressful. He was a great salesperson.
David Laukon
Jul 15, 2020
Awesome service. Very professional salesman. No pressure shopping
Steven Coleman
Jul 14, 2020
Weren’t overly pushy and answered all our questions. Got us down to the price we wanted with minimal effort and were a joy to work with overall.
Ethan Farr
Jul 13, 2020
My most recent experience has been absolutely TERRIBLE. My wife and I have shopped at Ashley furniture in Springfield many times and have almost always found the exact same furniture elsewhere for much less, however that is not my issue here. I bought and paid for a new couch and love seat in May 2020 with the understanding that it would be approximately 4 weeks before delivery. Understandable, considering the COVID situation. We are now going on 3 MONTHS and STILL, NO COUCHES. The only notifications I have received are 10 second voicemails saying my delivery is delayed, which has now happened 3 times. Try to call someone to speak to regarding the lack of communication and terrible customer service? Good luck. You will wait on hold forever. When you finally speak to someone, you will be transferred to someone else, or the call will automatically be dropped. Frustrated is an understatement. I’m anxious to see how they rectify the situation.
Kellyce Bee
Jul 13, 2020
I bought furniture from here MONTHS ago an still haven't received it. When its Scheduled delivery date comes Nothing gets delivered. When i call an spend hours on hold the delivery date is changed from the previous date. Ive made a few payments on things i haven't received an its gettin frustrating. The customer Service is awful an im jus about wanting a refund!. At least Stop my payments until i Receive my items!
Sterling Thedell
Jul 13, 2020
Found an awesome couch that we loved at a good price. The service was friendly and great. UNTIL we left and went home. They said our loveseat would be delivered in 2 weeks. It has been 3 weeks with no call. I have called 6 times and each time I have been put on hold and then hung up on.
Kaleigh Dietrich
Jul 11, 2020
Great customer service. Quick to responding to me and helping me find the match to our chair.
Deirder Arnold
Jul 10, 2020
Ashley is the worst store I ever shopped at. My sales person was awesome but the service one I purchased my items were terrible. I purchased cash $2300 On a few items 05/26/20 still waiting on my furniture to be delivered. Finally get a delivery date 07/11/20 and someone goes in a cancel my entire order. Call back Erica B tells me that she can’t give me her Supv info. Because she is equipped to handle this situation. I say fired all of them and hire some competent people. At this rate they don’t even deserve 1 star. Because why should I have to start all over. It was their mistake. I should have gotten everything free with a full refund.
Lisa Crowley
Jul 10, 2020
My sales agent was very helpful and informative. My daughter and I thought all the Ashley associates were very friendly and gave excellent customer service. Ashley has excellent purchase options and perks. Thank you for making it a great day. We love our new furniture!
Maddie Eshleman
Jul 09, 2020
While the service at the store was good, the rest of this process has been a nightmare. I wish I would have read the reviews before I went there, as this kind of thing seems to happen frequently. I bought a couch about a month ago and they said they would deliver last week. Then, a couple days before, they need to reschedule it, after already waiting a month. So I requested to have it delivered the date for my day off but somehow it got scheduled for a different day, one that I have work. After seeing this I attempted to call the customer service number to get it rescheduled, where I sat on hold for 20 minutes. I tried a few more times, testing all the extensions. Finally, I gave up. I continued to call everyday, calling every extension just trying to talk to a live person. I did the same with the actual store number, trying all the extensions trying to talk to anyone. I never got it rescheduled so I just didn't confirm the delivery, as all the messages I'd received stated that it wouldn't be delivered without a confirmation. Finally, today I actually got through to a sales rep. He was rude and condescending and now after all of that, I have to wait another 2 weeks for them to deliver. This whole process has been ridiculous. If you are considering ordering anything from Ashley Homestore, don't.
Jacob Baldwin
Jul 07, 2020
My initial experience with this store was fantastic.Memorial weekend: The sales person was super nice and helped us find the exact couch that we were looking for. We wanted a sleeper option that they didn’t have in-store so they ordered it for us and told us we could get it June 23rd.I got the text notification on June 16th that our couch would be ready for pickup as scheduled, and we would be notified upon arrival, or if anything were to happen that would delay the order.June 23rd came and went with no word from Ashley. We called and called and called, only to be on hold for hours on end. I finally decided to go to Republic, to their distribution center, to see what was going on. They told me that our couch wouldn’t arrive until July 8th. We were never notified of this change, and they were not apologetic in the slightest.Fast forward to today, July 7th. I decided to give them a call and ACTUALLY got through to a real human being, who told me the earliest our couch could be here is August 1st. Again, we were never notified of this change.All I know for sure is that I paid these guys months ago for a couch that will seemingly NEVER arrive, and they really don’t seem bothered by it. They got their money, so I suppose the rest doesn’t much matter.My advice, avoid the stress and aggravation and just go to one of the 30 other furniture stores in town.
Holly Elliott
Jul 03, 2020
We had a great experience at Ashley Furniture! No pressure from Billy, plus he was informative, patient, and listened to what my daughter liked and didn’t like. I would highly recommend him!
susan cox
Jul 03, 2020
When I was connected with Bethany the experience was great. She was professional, not pushy, allowed space for us to make a decision and was attentive enough to answer any questions. She went out of the way to get us a good deal. If you’re shopping at Ashley, ask for Bethany!!
Nicole Bass
Jul 03, 2020
This was my first time every buying furniture, and the employees made it super easy to find what I was looking for. There’s a good selection to choose from even if you’re just looking around. I went in with pictures on my phone of what I wanted and I was immediately greeted and directed to the exact furniture I was wanting.
Aimee Gallivan
Jul 02, 2020
Wonderful experience with Ashley Furniture, and Josh was knowledgeable, answered my endless questions and concerns, friendly and went out of his way to help me.
Michelle Mackey
Jun 30, 2020
Matt you have a return guest! If you want great service and quality furniture this is the place to go. Friendly, professional staff who make you feel at home!
David Knapp
Jun 29, 2020
What a great experience. Came in to look and left with a sectional and chair. Nicole was absolutely wonderful. Patient, knowledgeable, and professional. Thank you to your team for hiring such great people. Will definitely make your store my first stop next time I need furniture. We shopped at your Springfield MO store. Please thank Nicki Simmons again for her great service.
Jerry Mottinger
Jun 28, 2020
Bethany Molina was our sales professional and she was AMAZING!!!!!Never pushy but extremely professional, friendly andShe worked really hard to make our shopping experience a blast.
Chris Forgey
Jun 28, 2020
Very high-quality products. Friendly staff and not pushy.
Christina Parrish
Jun 27, 2020
Customer service was excellent! Amber was extremely helpful. We came in, she assisted us in a bedroom set for our son and it’s absolutely stunning. (By the way, there’s a vast array of sets to choice from) I can not wait to get it in his room and set up. This is the second time we’ve been in to purchase items to fill and complete a room. We will be back. Thanks Amber-You are awesome!
Sandy Aliotta
Jun 26, 2020
The customer service is amazing. Kevin was not over bearing but he was always there to help and was so knowledgeable. He made us feel so relaxed during our shopping experience. Managers were also wonderful. I wish I remembered all the associates and Managers that helped us. They were all very personable. The prices were very competitive and quality too. Definitely recommend Ashley’s.
Katie Curro
Jun 26, 2020
I ordered a sofa on May 4, 2020. It couldn't be delivered until the first week of June, but it never came. So they promised again. I waited and again, the furniture never came. I went to the store twice, in attempts to cancel, only to be talked out of it without getting much of a choice. Finally I called back and canceled, only to be told it would be 8 weeks to get my money back since I paid upfront with a check. I called the manager and luckily he was kind, but the refund process is still vague (out of their control, they send a request to corporate and itll be three weeks still). Beyond frustrated-- waited 2 months and I still am left without a couch.
Malinda Jones
Jun 25, 2020
Nikki was awesome! Thanks girl! I really do appreciate your knowledge & efficiency! I got the couch & recliner I love, couch is half off too! My first new ones ever!
cindy smoot
Jun 24, 2020
Cameron was very helpful in finding a couch and loveseat in the style and leather we wanted
Marcia Ernst
Jun 23, 2020
Best selection of furniture we found in Springfield. Had our sofa and love seat delivered a few days ago by very capable and friendly delivery staff and Taylor, our sales rep at Ashley's, is doing a great job keeping us informed about the status of our side tables.
Jennifer Bowler
Jun 22, 2020
Austin was wonderful in helping us with our furniture! He was very knowledgeable and eased our concerns about the warranties, wear and tear and shipping. Great experience and amazing store!
Nina Sue Poirot
Jun 21, 2020
We had a great experience shopping at Ashley Homestore in Springfield, Mo. Jay was very helpful, but not pushy. He allowed us to look around and stepped in when we had questions. We can’t wait to enjoy our new couches.
Andrew Cooper
Jun 21, 2020
Ashley homestore may be a little pricey, however, the quality cannot be beat. Also, the customer service was excellent. Shout out to Amber. Employee of the month in our book. We will be back.
Brenda B
Jun 21, 2020
The store has so much of what I saw online So I was able to see and feel colors and fabric and be sure of all my choices for our new home My son is developmentally challenged and took a few hours for him to chose his bedroom set The store staff was easy and fun to work with They let us take our time and were upbeat , kind and easy going with my son I think over all it was a very good experience Thanks Ashley Of Springfield Missouri
Chrystal Moody
Jun 20, 2020
I knew what I wanted going in and although I saw a couple sectionals I really liked I didn't have the right feeling. Then comes Bethany who, when I showed her on my phone what I wanted on another website she knew exactly what I wanted and showed me on the Ashley's website the almost identical set and saved me almost $3000! Even though they didn't have a floor piece for me to sit on she told me everything about and again, it was about as close to the expensive set but not organic. Fine by me. And I ended up getting a new mattress as well, which I really neede . She wasn't pushy nor did she rush me and gave me the space to think. Bethany was wonderful and I will refer her to every one I know and also, I'll return back to her for her excellent service! Thank you, Bethany!Chrystal Moody
Pfifer Duerkop
Jun 19, 2020
I have had my sofa for 15 days and the stitching is coming undone in one of the cushions. The chaise is taller than the sofa so when you sit on the sofa the cushion comes off the chaise. They also didn’t have the sofa when I went to pick it up because it was damaged. When my friend ordered her couch they duplicated her order and charged her twice.
Joan Endler
Jun 18, 2020
Horrible customer service
Pamela Wharton
Jun 18, 2020
Denver was very helpful in finding what I was looking for. Thank you!
Ashley McLaren
Jun 17, 2020
I went in a ordered a sectional couch on May 5th. I did a pick up date of June 14th. When I learned I was moving sooner I called 2 weeks in advance to change the pick up date to June 2nd. I was told it wouldn't be problem and my couch would be available. I get to the warehouse and they inform me the couch has even been sent from St. Louis. For the inconvenience they offered free delivery. I get a call that would be available June 20th. Now today I get a call that I won't have the couch until after July 10th. 2 months I now have to wait for a couch and sit in lawn chairs until then.
Cord Schnakenberg
Jun 16, 2020
My wife and I had a really good experience with this crew. Greg and the rest of the team were extremely friendly, helpful, patient, and no-pressure. We greatly appreciated that. Very good selection here (we walked away with some great furniture deals) but the most notworthy part was the excellent service from the team! Way to go!
Ann Collier
Jun 16, 2020
Ordered 4k worth of furniture and couch was confirmed to be delivered on correct date. Then cancelled on day of or day before delivery. Weve been given five more different delivery dates for the couch. My bed and my daughters bed were confirmed to be delivered today. My bed came but my daughters didn't. The delivery guys knew nothing about it. Got a new date for it. Unacceptable. Had I known it would be like this we would have taken our business elsewhere. Never again will we shop here. I understand things are difficult right now but dont confirm deliveries then cancel or show up with half an order.
Marty Harris
Jun 15, 2020
Customer service has been a very bad experience here, products have not arrived on time and you are on hold for an hour and still don't get to talk to anyone. I've left multiple messages and have not received a call back. So to add to this I had to send my daughter to Springfield from Fair Grove just so she could get someone on the phone only to tell me half my furniture is in, half won't be in until June 13. Again no phone call to tell me part is in and no call to tell me there has been a delay. I really wish I would have read some of the other reviews on here before buying from them. I will not shop here again. Again the 13 th got here and guess what, that's right.... no call saying things have been delayed. Had to go into the store again just to find out now we're waiting till the end of the month.
Tom Collins
Jun 14, 2020
Unbelievable deals! Take a look at all of the great furniture and new styles.
Carie Frank
Jun 14, 2020
Went in to walk off dinner and window shop and left with a new couch and love seat. Cameron was a dream very helpful! Went above and beyond to offer assistance
Amy Shewmaker
Jun 13, 2020
Great service. I was able to browse through the whole store without being pressured to buy something, and Austin was helpful with any questions I had. I really appreciated that.
JoAnna Sloan
Jun 13, 2020
I had an easy experience shopping. Cameron was very helpful and offered an opinion which was helpful since I was shopping by myself. I purchased a new bed frame and I am very excited for it to be ready to be picked up and put together!
Christina Posey
Jun 13, 2020
When I first went in to buy my furniture (a mattress, frame, dresser, and nightstand) it went great. It was so easy to spend my money there. Everything after that went wrong. First I found the price cheaper for some of the products when you are made to feel like you are getting such a great deal. Then my order was on back order for my bed, after it was supposed to be there a couple weeks after my order but they had to hold my bed for the dresser and nightstand. They did not. I got my dresser and nightstand and then a week in a half later I got my bed (tonight). I went to go cancel my order because I was getting frustrated as I got a call something was on backorder but was not informed what it was. I was told that my sales person was working on and going to make this right. He informed me I would get my deliver Saturday and that everything would be taken care of and well that was not the date I picked. They finally confirmed that my delivery would happen as schedule and confirmed it is on the truck. Then they come and deliver my bed and when I ordered I informed them I have no way to get rid of my bed so I would need them to take it. They informed me it was part of my fee and they would take it away. I was reassured that they would take it no worries. Well, they deliver my bed and inform me that since it has a stain they cannot take my bed. This was not discussed at all. Not only was it stressful making multiple trips up there and dealing with the delivery I now have to pay for someone to come and take my furniture away. This was a very frustrating process after the purchase. Now the good. The salesman was very nice and patient the entire time and the other employees were as well when I went in. If you are not expecting delivery I imagine the process would be great. My dresser and night stand are great. I cannot review my bed at this time but this review is more on service.
Ashley Hopkins
Jun 12, 2020
I have been waiting over a month for my furniture! Then I was informed today that it wouldn’t be here until the 24th! They are impossible to get a hold of and will hang up on you! Going today to try to get a refund!
jeff reid
Jun 12, 2020
The customer service was excellent bethany went above and beyond what i was askn from her and we got a couple different pieces bought now the shipping on the other hand is terrible its been rescheduled twice now and its been over a month and I still have nothing been sayn all week it will be here in friday but Thursday afternoon it was rescheduled again now not going to be here till july 8 so that needs alot of work on yhere shipping
dan heins
Jun 10, 2020
Ordered a mattress and box springs from them, after multiple delays and calls with the warehouse, we were told everything was ready for pickup. We show up to the distribution center, the order is not there, with no explanation provided.
Terri Hulbert
Jun 08, 2020
Absolutely everyone who works there was more than accommodating and willing to take all the time we needed to make our selection! Matt was our salesman and he was very pleasant and very informative. He took the time to gather the information on several living room suites as there's much to see and test out!If you choose to go to Ashley Home Store in Springfield Missouri, I can promise you that they'll make you feel like a new member of the family!I have to say that I was very wrong about this company! They don't have any real customer service and they want you to do all of the work to get a problem/problems corrected! Then they leave you on hold for an hour and a half and then hang up on you!I would have been better off going to a discount furniture store
Gary Picard
Jun 07, 2020
Friendly service! Very helpful. There was no pressure to buy. When there is a need in the future, we will be back!
Shannon Steinert
Jun 07, 2020
Nicki was great and there was no pressure!
Joshua Joyce
Jun 07, 2020
As usual this is a good place to shop. The prices are good and all the displays work properly. I would recommend Ashley to anyone.
Jennifer Harris
Jun 06, 2020
The store was clean, staff was courteous and our salesperson Cameron did a great job of giving us time to look without hovering but available for questions and was knowledgeable and helpful .I would recommend Ashley HomeStore
Gayia B
Jun 04, 2020
DO NOT SHOP ASHLEY FURNITURE!!! It has been 2 weeks since they delivered a dining set. The table is broken in 2 places. Customer service is a joke! I’ve left 3 voicemails, sent 2 emails, and attempted to ‘chat’ with their virtual assistant that also demanded I leave a message. I’ve been patient up to this point as their hold messaging indicates higher than normal call volume due to Covid however they promise a response between 48-96 hours. I think 2 weeks is way beyond that promise. I am beyond frustrated. This is the only recourse I have. Very disappointed.
Rusta Morrow
Jun 04, 2020
I would recommend Ashley Home Store for your furniture. Our sales Rep was Jeff and he was very helpful.
Lesa McWilliams
Jun 03, 2020
I wonder how you stay in business the way you treat your customers. We have been dealing with problems since the end of May. You call and get in touch with someone and they tell you the person that can help you will call you back in 48 to 72 hours but never hear from anyone. Not related to your problems you get a voice mail that you scheduled for delivery to then get another call the day before that they have to reschedule and has happened twice. But they have made sure to take the money.
Robert Hazlette
Jun 03, 2020
Great experience! More than willing to make sure every need I had was met!!
Austin Merath
Jun 02, 2020
Great selection a furniture at a variety of prices. Ashley had the greatest selection of furniture to choose from - we were shopping all day around Springfield to find the best deal and the most quality furniture. Austin and Nicki we're very friendly and helpful at helping us find our perfect bed frame for our new mattress.
Betty Jackson
Jun 02, 2020
My husband and I both went to the Ashley's Store in Springfield MO. We met with a salesman, Ben..We looked at different Sofas and Loveseats and I had been searching for them online. We decided on the Boxberg Power Sofa and Loveseat. I had been looking at it online and it was exactly what we liked. It was the Most comfortable one with me being short for my head and neck to fit and not being stretched out to get comfy.I think we will enjoy this set for a long time.This is the second set of living room furniture we have purchased from Ashley's since moving to this area.
Becky Davis
May 31, 2020
Very attentive and knowledgeable. We came in just 30min before closing and the sales associate stayed with us to the very end answering our questions and helping us find exactly what we needed.
Peter Teudan
May 31, 2020
The staff was extremely kind, and helped answer all of our questions. Prices were great, and we are excited to recieve our new items from Ashley's Furniture!
Anthony F
May 31, 2020
Austin was awesome and made the purchase extremely easy. Would definitely recommend looking at the options they have for home furniture.
Carol Zimmerman
May 31, 2020
The floor manager was so very nice & helpful. Then our salesman Greg was terrific. Great purchase. Cant wait to receive my furniture.
Tessie Bowmaker
May 31, 2020
Staff were very helpful and friendly. We had just sold our set from another dealer in town that we had less than a year. We were tired of the same old deal. Spend hard earned money and a lot of it, on furniture that fell apart in less than a year. The crew at Ashley understood that and helped us find a durable, dependable set. Thanks for all your help!
Rebekah Redwing
May 30, 2020
Wonderful customer service!
tyler joseph
May 30, 2020
Out of the four we visited, Ashley has the best prices and customer service, i would have liked to have faster service but my overall experience was worth 4 stars.
Talks With “Talks With Candor” Candor
May 30, 2020
My sales person Taylor was amazing! She is an asset to Ashley’s. I love how helpful and knowledgeable she was about her products but I mostly love how she wasn’t the least bit pushy. She made me feel like we had all the time in the world and made you feel at ease. If you go to Ashley’s on Independence ask for Taylor. She will absolutely see that you have a great experience and get you what you want for your home.
Lori Wang
May 30, 2020
The associates, Nicki & Kevin, were extremely patient and helpful, moving and matching furniture all over the store for me and offering good advice on what goes with what. We actually enjoyed our experience.
Amber Serrano
May 30, 2020
When we first entered the door, multiple sales people looked over us and didn’t greet us. And it became increasingly frustrating, but then Kevin greeted us and he was extremely helpful! Answered all of our questions and was upfront with us!
Debbie Carlstrom
May 29, 2020
Bethany was a big help. I can’t wait for my furniture to arrive.
Amy Coursey
May 29, 2020
We worked with Matt. He was pleasant throughout the whole experience!
Kiefer Bannister
May 29, 2020
The store is very nice, everything is well displayed and matt was super helpful with everything. The staff wont follow you around after you say just browsing either, that was a major plus. Matt took care of everything and made it very easy. Highly recommend this store
Kyle Reed
May 29, 2020
Taylor was very helpful, polite and professional.
Karsyn Frost
May 29, 2020
Worst service ever i purchased a dresser and was told two weeks never received it they cancelled my order with out my knowledge i highly recommended people avoid unless they wanna wait three months for their furniture.
Heather Rosenauer
May 29, 2020
Great quality furniture. Only negative is having to wait so long to receive it and them changing the delivery date several times. One of our pieces we ordered we waited almost 6 months to get but love the pieces we ordered.
Gerad Fox
May 28, 2020
Jamey at the Springfield store was super professional and very informative. Would recommend after my purchasing experience!!
Tonya Thurman
May 27, 2020
Was very easy. They price matched cheaper online cost that also saved shipping expense. It ALWAYS pays to ask questions.
Rob Webster
May 27, 2020
Was in there today. Sales people couldn't be bothered. So I took my money and my business next door and had a wonderful experience over there.
bryan shelton
May 27, 2020
Ordered Bedroom frame on 4/14/2020. Was told it would be delivered 05/14/2020 headboard was not in. They asked me on 05/14/2020 to reschedule for may 22,23,or26th. I chose the 26th.I took off work Tuesday. Expecting my delivery. They emailed me at 8:52am Tuesday morning saying its now set for June 27th. So that cost me couple hundred dollars. I contacted them was told my told footboard not available til june 27th and bookcase headboard not available until July 3rd!!!!!!They offered 10% compensation. Said that was not near enough. CSR emailed someone to have them contact me and have yet to hear from them. Have chatted online and still gotten no where.HORRIBLE COMPANY. I WILL TELL EVERYONE!!!!!!!!!
Morgan Maples
May 27, 2020
Great customer service! They helped me find exactly the mattress that I needed and got me through the financing process very quickly. From beginning to end, I picked a mattress, financed it, and was in there for 45 minutes total. 👍🏻
SoGoAirsoft
May 27, 2020
Friendly staff. Helped us find what we were looking for. Very easy
Bret Knight
May 26, 2020
Edit: I guess I should have waited to leave my review until we received our sectional. The wrong configuration was ordered for the sectional we bought. Mistakes happen. No big deal. I declined delivery when they brought it out. Ashley Furniture contacted me a couple days later to reschedule delivery in another 2 weeks. Today they tried to bring me the exact same thing as the first delivery. The order was never fixed. When I call the corporate number, no one knows, or can do, anything. Same thing when I call the store. After I called to stop the delivery, I was informed that the actual configuration that we wanted would not be ready until July. We ordered on May 3rd. I am in the process of canceling the order.It felt like no one cared about us, our order, or the $2400 we spent with them.Original Review:Great service. Josh was great, as usual. They worked hard to get us exactly what we wanted. Thank you!
Michael Hoag
May 26, 2020
Went for Memorial Weekend sales. Good deals, selection and quality. Worked with a helpful salesperson named Nicki.
Andrew Boillot
May 25, 2020
Very easy transition and low pressure. Great deals
Rebecca Murphy
May 25, 2020
Ben promptly greeted us, answered all of our questions, gave us time to browse but did follow up even when he was assisting other clients. He gave us a great customer service experience.
Abby Pitts
May 25, 2020
Very helpful!
Brenda McEntire
May 25, 2020
My husband and I went in to purchase 2 recliners. We loved them so much we ended up buying the couch that matched. Our Salesman Greg, was wonderful. We told him what we wanted to look at and the furniture pretty much sold it's self. Excellent quality and great prices. We weren't sure about the the furniture warranty, so we paid for the furniture and talked about it on our way to our truck and then turned around and went back and purchased it as well. It's a no lose situation and the price couldn't be beat especially because it covered all we bought. LOVE ASHLEY HOME STORE! Still have more rooms to decorate and it's the only place we'll go.
Janene Parramore
May 25, 2020
Although I did purchase a new couch I am very disappointed in their customer service!! The cost of delivery was ridiculous as well. Im considering canceling my order.
Tina Holland
May 24, 2020
I have furnished most of my home from Ashley’s! I have been shopping here for over 10 years. The staff are always knowledgeable, helpful & polite. The delivery staff always do a fantastic job moving pieces in & putting things together so that any purchase is stress free!
Jason Maria
May 24, 2020
We worked with Josh T, whom not only knew what we wanted and what we were looking for, but had everything ready when we got there. He listened to all of our concerns and gave us fantastic solutions. He reassured our delivery timeline and gave us options that would work for us. He was thorough in all explanations. He was kind, professional and wonderful in all ways. The entire process was quick and painless and I look forward to future purchases through him.
Kayla Rook
May 24, 2020
Great selection and superb customer service!!
Rhonda T
May 23, 2020
Went to Ashley’s furniture today and was very impressed! Austin answered all my question I had on a new dining room set and I can’t wait for it to be delivered! Quality furniture at reasonable prices! Austin was awesome so I recommend asking for him if you are looking for furniture!
Frank Francis
May 23, 2020
Our sales lady, Bethany, was very knowledgable & personable. The prices were reasonable The wait time to make our purchase was a little excessive. Overall, it was a good experience.
Miriah Fowler
May 22, 2020
Low pressure and a decent selection for the sales side . Hoping the delivery goes smoothly!
Pamela Bilyeu
May 22, 2020
No option online to write review, so no choice but to put it on nearest store. NEVER BUY ONLINE FROM THIS COMPANY! It's been almost most 3 months and I still don't have my full order. The first delivery schedule was cancelled hours before confirmed delivery time. Had already completely cleared my living room as instructed. It was then rescheduled for a month later, 2nd delivery date, a month later, so 2 months after I ordered, they show up with 2 pieces of my 3 piece sectional. I spend 2 days trying to get someone on the phone to help me. Was hung up on, transferred, dropped on the wrong departments. Finally get someone who says, ok, can get you 3rd piece in a week. They come in a week, they have no legs for the sofa section. I've now been trying for 8 days to get someone to deliver the legs to my sofa section of my sectional. Oh, and I have a hole in one of my cushions. When I finally reach representatives they are so rude! Wish I NEVER purchased ONLINE FROM THIS company! 3 months and still don't have my stuff!!!!
Kristopher Drew
May 22, 2020
Enjoyed shopping for our new furniture. Great customer service. Had some pricing issues but the manager took care of me anyway
paula turley
May 21, 2020
Loved all the options, and ideas. Service was excellent! Highly recommend Bethany!
Rick Crismas
May 21, 2020
This was the first furniture buying experience that I actually enjoyed. No pressure from any sales people, and they were quick to answer any questions we had. They have a wide selection of styles and we were able to find exactly what we wanted.
Aprill King
May 21, 2020
Taylor was so awesome in our transaction of your sectional and kitchen table. She was amazing at her knowledge of all the different styles and colors. Would highly recommend shopping with Ashley for your furniture needs.
Crystal Jones
May 19, 2020
The staff was very friendly and helpful, but not overly pushy. Have bought there before and will buy there again.
Ashley Hightower
May 18, 2020
Nichole was fantastic! She was patient with all our questions and mind changes. We will for sure be repeat customers.
Amber Scriven
May 18, 2020
Went in and got help from Nikki! She's amazing! Ton of patience with me and my husband. Was an excellent source of help!
Jamie Gunther
May 17, 2020
It was a wonderful experience great prices easygoing sales team I only wish I didn't have to wait 4 weeks for my furniture other than that was a great experience experience
matthew tatham
May 17, 2020
Great customer care they knew exactly when to help and when to let us look and think. I will be returning! Taylor was such great help!
RaeAnn Nelson
May 17, 2020
Staff was very polite and helpful. Kevin K helped us find the bed frame and dresser we were looking for at an affordable price.
Shannon S
May 17, 2020
Great service! Helped me find exactly what I needed. Knowledgeable.
Buddy Krause
May 17, 2020
Awesome customer service, quality products! Me and my wife spent the whole day going to furniture stores and was drawn back to Ashley’s! Largest selection and most reasonably priced!
Lane Castleberry
May 16, 2020
Great sectional for cheaper than other places. The only downside was that we were going to have to wait a few weeks for it to show up. But it was worth it.
Jim Ferry
May 16, 2020
Great selection and excellent customer service!!!
Craig Ippolito
May 16, 2020
Our go-to for home furnishing needs. We've tried many others in the Springfield/surrounding area and Ashley always seems to rise to the top for style diversity, availability, and service. Thanks Ashley Furniture Springfield, MO!!
Sherry Hilburn
May 16, 2020
Great customer service! Our salesman Jay was very helpful without being pushy and friendly. He encouraged me to take my time in making a decision, was knowledgeable and informative, giving excellent advise when asked. I will definitely be buying from here again.
Drew Colwell
May 16, 2020
Excellent customer service from Bill Dillard. He was knowledgeable about the product but gave me and my wife space to talk and make a decision.
Kaitlyn Oberneufemann
May 16, 2020
Wonderful sales people very helpful
Amanda Jones
May 14, 2020
Very accommodating. Quality furniture for the best prices we had found in our area. Appreciated having many options in the store and that we found what we were looking for.
Kay Dunne
May 14, 2020
Great service and friendly service
sharon palafox
May 13, 2020
**edit: i feel really bad having to change my review from a 5 star to a one star but my experience after ordering has been atrocious. They were great over the phone but once the order was placed it was all downhill from there. I will NOT be purchasing from this store again.****Called the store, to get more information about some products I was looking at. The gentleman that helped me was patient with my endless questions and helpful with my requested. I did not feel pressured or put on the spot and managed to get everything I wanted ordered. All in all a very pleasant experience. I will be returning to shop here.
Judy Niebruegge
May 13, 2020
I would not buy furniture from Ashley ever again. If you want your furniture in a reasonable timeframe, go somewhere else. I bought a couch and loveseat on 2/1/2020. The couch was delivered on 3/4/2020. When they delivered the couch they informed me the loveseat was damaged. They would have to order another one. I have had 4 delivery dates confirmed since then. 3 of them called the night prior to inform me that the item was still on back order. The 4th time I confirmed delivery for 13 May 2020. The delivery guy called at 1013 this morning to tell me they would be here about 1145. At 1018 another person called and said they were misinformed and the loveseat was once again damaged and on back order. Now I’m looking at 3 June as a possible delivery date. Do you think I believe it will be delivered. No I don’t. My couch will be worn out before I get the other piece. I will never buy from Ashley again and will tell everyone I know that their customer service is the worst I have ever experienced. Do I want something from a business that has obvious issues with damage and back order. Is this loveseat in such demand that everyone is buying it and creating the back order. I get that there are issues currently because of Covid. But this is not a Covid issue. I have been trying to buy furniture from Ashley since January 5. The first order I cancelled because they were playing the delivery game that I’ve experienced. Took almost a month to get the charges reversed. So I went to the store on 1 February and I still don’t have my furniture. I’m done
Mylon Overholt
May 13, 2020
Good price, friendly service, not pushy.
Josh Stout
May 13, 2020
Great furniture and service
FERNANDO RIVEROS
May 13, 2020
We are very pleased with the customer service and knowledge of the employees. We were greeted right away and someone was ready to answer our questions. We got a great couch that we love. I am only giving it a 4 star because our sales guy was a tad pushy with hurrying us along with our pick....which I did not love. But everything else was great. :)
Shelly Thomas
May 11, 2020
Love this store. Have bought multiple pieces of furniture from here. Everything from couches, dining room table, to mattresses. Always have a good experience.
RICK SPEAKER
May 10, 2020
Had a great no pressure experience, great salesperson Nicole made it easy and fun. Cant wait to do it again.
Natasha Neal
May 10, 2020
Had nothing but a great experience at this store! We had to as for help, but once we did we got all the information we needed on the items we were interested in!
Matthew Crocker
May 10, 2020
Very helpful staff. We worked with Billy and he was great to give us lots of space and time to browse. Once we settled on a couple of pieces we liked, Billy helped answer all of our questions and then patiently helped us get our credit account set up. We even had to make a tweak to one of our pieces after we ordered (the same day) and the team was ready and helpful in making the change that we needed. If you are looking for quality furniture with good service and support, this is the team you need to talk to.
Kylie Sattler
May 09, 2020
I went in knowing which set I wanted, and the representative that helped me, Nicole, knew right where it was, and was able to answer all my questions. All of the staff was very pleasant and helpful. We were in and about in about 10 minutes. Can't wait to enjoy my new furniture.
Bernie Carlin
May 09, 2020
I was shopping at Ashley's in Springfield MO. The customer service was great! Austin Wilburn and Billie Dillard helped me with a recliner. They were both very helpful. I ordered a chair. I'm considering ordering another chair soon. Thank you.
Karin Lombardo
May 09, 2020
My partner and I were greeted when we first came through the door by friendly faces! The customer service was amazing and our salesman was attentive, friendly, very accommodating, and knowledgeable about our needs and wants in a sofa set. We are looking forward to delivery and use of our new sofa set!
Steve C
May 09, 2020
Very friendly and helpful staff. Jeff was one of the best customer service representatives I have ever dealt with
Taivin Shriver
May 09, 2020
In and out quickly. Knowledgeable and kind staff. Willing to price match the online price
Linda Smith
May 09, 2020
Excellent customer service and great value
blue brothers unite 360
May 08, 2020
We just ordered a new bedroom set, very excited to get it. Everyone was friendly, bethany was very quick to get our order processed. Only room for improvement would be to include delivery with large purchases instead of extra cost
Anne Westrich
May 08, 2020
Taylor really helped me out in finding and setting up the delivery for a new living room set! I can’t wait for it to arrive!!
Dee Hawley
May 08, 2020
Not such a great experience got bed and mattress and after getting the run around finally everything is in and can pick it up they took the money very quickly but not such great service. If I didn't need it now and knew they would not have ordered the stuff in like they said I would be getting money back and going somewhere else. I will be getting living room furniture soon but for sure not from them.
Cody Criner
May 08, 2020
This is a greedy corporation they lure you in by making you a deal but in order to get the said deal you have to make the higher payments in a short time frame but if you opt for the lower payments then you have to pay full price and then some we just ordered our furniture last night and I am currently working on getting our order canceled
Jeremy and Ali Forrest
May 07, 2020
Very friendly staff, very knowledgeable, helped us find exactly what we were looking for!
Claudia
May 05, 2020
We’ve only ever had the best of service at Ashley Homestore. Mr. K and Cameron were super helpful when we had any questions and both put up with me needing to crunch the numbers and were willing to run through a variety of scenarios when it came to financing and what discount % (sale) + interest free months combination would work best for my family. Awesome team- 10/10
Abby Underwood
May 05, 2020
We went in with an idea of what we wanted. Cameron was very friendly and efficient in helping us get our sofa and loveseat!Jeff helped us most recently. They didn’t have exactly what we went in for, but he sold us on something else that we wanted!
Sharon Meek
May 05, 2020
Cameron came to greet me after I entered the store and was very helpful with what I was looking for. He gave me different options and had answers for all my questions. He was very patient and polite. I purchased a leather couch loveseat and two end tables. This was the first day the store was open to the public since the outbreak of the covid-19 virus. It was his first day back to work and I was his first sale.It was a great day for both of us! Thankyou Cameron
Steven McRoberts
May 05, 2020
Great shopping experience! We are excited to get our new couch to the house.
chris vieth
May 03, 2020
Ashley has plenty of affordable options, of the select style we were looking for. They were extremely helpful and gave us very good discounts on the furniture ordered. Can’t wait to get it set up.
Skylar Brown
May 02, 2020
Great customer service and will work with you on financing they have won a customer for life.
Ian Harman
May 02, 2020
Went in for a recliner and left with one that was on clearance. The clerk that helped me was very helpful.
Kelly Bock
May 01, 2020
Great experience! This is my second time purchasing a fairly large order from Ashley. Both times have been great. With COVID-19, employees still went above and beyond to make sure we were taken care of while still keeping their distance. Kevin was exceptional and extremely personable all while not being any sort of a “pushy salesman.” Thank you for helping make our house a home!
Dougjr Anderson
May 01, 2020
Friendly and knowledgeable about what I was looking for. Will be back
Alyssa Been
May 01, 2020
I bought a new bedroom set with a mattress, couch and ottoman at Ashley’s. They gave me the space and I felt comfortable and not pressured to buy anything. The sales man Kevin was very nice and walked me through everything. I would definitely recommend buying from Ashley’s. It was a very easy process. They gave me a delivery date and said they would keep me updated if it can be delivered early. I would 10/10 recommend going to Ashley’s and see any one of their sales employees, very friendly and I love everything I bought!
Ned Hill
Apr 25, 2020
We set up an appointment yesterday with Jay. It was one of the best furniture shopping experiences we have ever had. Took our time, found an area rug, Sofa, chair w/ottoman and kitchen table and chairs! Great service at great prices. Very good deals!
Roberta Gast
Apr 23, 2020
My experience with Ashley Homestore was terrible!! I would NEVER recommend this company to ANYONE..Their service isme terrible..had the very SAME DAMAGED CHAIr delivered to my home 3 TIMES..then my I finally did not want those chairs, they where to take tkem back in exchange for 2 different chairs.They come to deliver the new ones..Only brought 1 new chairs and took back 1 old chair..DA DA. FINALLY A COUPLE WEEKS LATER I got the correct chairs. Then there was a difference in price..I was to receive a refund ..of $90 twhich was to be credited on my Dynvhrony bank charge cardNever showed up on the account.so called the ashley store in springfield, mo told me I had a refund of 59.71 which was quite less ..waited for the refund to show up on my next credit card statement..no credit.called Ashley again..said . They told the money was a STORE CREDIT THERE..OH WAS I MAD SO NOW SUPPISE TO PUT THE MONEY ON MY CHARGE CARD..I AM DONE WITH ASHLEY. NEEDLESS TO SAY
Joe Lopez
Apr 17, 2020
I purchased a couch from Ashley's a little over a year ago. The reason I'm writing my review now is because it has become apparent to me that my situation is not unique. Ashley has a terrible reputation for delaying deliveries. I've known myself and 3 other people who purchased from this store and 2 out of the 4 of us had our deliveries postponed multiple times. Not only that, but the customer service is terrible. If you like waiting on the phone and getting passed from person to person for hours with no real answers- then this is the company for you! My situation was only resolved after I borrowed a truck from a friend and just picked up the couch myself. Their nationwide reputation is so bad that there are even facebook groups where people go online and complain about situations very similar to mine- go see for yourself.
Cindy Harris
Apr 03, 2020
Worst experience of doing business with a furniture store. Don’t do business here unless you are not needing you furniture for several months and is expected to get false repeated dates. This store will tell you your wait is 6 weeks, which is a complete lie. Purchased my furniture 3 months ago and still no furniture, was told it will “tentatively be another 4 weeks. They will gladly take your money and tell you false dates to make the sale and then you are no longer a focus to win their business. Talked to several employees and ALL will give you a different answer. When you need to talk to Manager..Good luck. Don’t be taken in by thinking Ashley Furniture is a top furniture store...I’ve bought several pieces of furniture in my life and this store is by far the worst!
Amber
Mar 29, 2020
A hefty amount of sales associates were a bit overwhelming.
chelsea maples
Mar 29, 2020
So many amazing options to choose from, the atmosphere was very laid back. I chose the Bladen 3 peice sectional very comfortable. Thanks to the employees who helped make everything go smooth.
Samantha Bishop
Mar 26, 2020
Our sales associate was very pushy. He was not patient either. We had already decided that we were going to get a couch though, so we just did it anyway. He tried to rush us through the paperwork as quickly as he could. I couldn't read very much, if any, of the paperwork with as much as he was pushing us. When he typed up my information for their credit card, he spelled my name wrong. He also typed in the wrong address, so I still haven't received my card yet. I have been trying to deal with Synchrony to fix this whole mess and that has been terrible too. For my most recent call with them, I was on hold for over an hour waiting to speak with someone. The sales associate at Ashley was also trying to get my friend to fill out the paperwork to get a credit card too. She wasn't even trying to buy anything. He entered her information incorrectly too, then he made her call the company to get it figured out and cancel the card herself. I don't know if they get extra commission for having more people sign up for cards or not, but he was definitely pushing very hard. The couch is okay, but I definitely would not have gotten it if I would have known all the trouble it would cause. When I got the text saying that it was ready to be picked up, I tried replying to it. However, it texted me back saying that it only accepts texts of 1, 2, or 3 and to respond with the correct number. It never told what any of those options meant though. I just decided to call someone to answer my question instead. She was very rude and she didn't really even help me and then she hung up on me. We got to the store and had to wait outside in the cold for anyone to let us in. We went to the back of the store like the sign said and tried ringing the doorbell several times, but no one answered it. Finally an employee came out the back door to get something from outside or maybe her car and she let us in. No one even had their radios on, so they didn't even know that the doorbell had been ringing. They looked all over the store for it and then they finally decided that it must be at the warehouse. We got someone to look it up for us to make sure that that was were it was actually at, and they all acted like we were stupid for going to the wrong place. We didn't even know that they had a warehouse though, because the sales associate did not tell us about it or that the warehouse was on the other side of Springfield. When we finally got to the warehouse, they had us back up to the wrong door. The worker was also supposed to load it onto the truck or at least help us load it onto the truck, but that didn't really happen either. Not only that, but the worker also had my brother help him move someone else's furniture onto their trailer. I really wish that I could say that it was a great experience, but I can't. I also really don't like throwing people or businesses under the bus. Like I said, the couch is okay. I think it was overpriced though. If you do decide to buy furniture from them, make sure that it is a really good sale, do NOT sign up for their credit card, and do not use David Yeager as your sales associate.
Stella Chilton
Mar 23, 2020
Wonderful furniture at Amazing prices !!! And the service is just as amazing....
Brandi Sillavan
Mar 22, 2020
Ashley’s is a great place to find what you need. Everyone was very helpful to help us find what we were needing.
Jamie Rawlings
Mar 22, 2020
As my husband and I entered Ashley Home Store, Nicki Simmons, a sales associate, came from the back of the store to greet us. She was great in assisting us and guiding us to a few living room sets which we may like based on preferences we shared with her. She was a great example of associates there by giving us respect and privacy to wander around looking, input of colors which may complement our living room wall and ceiling colors when needing advice, and her card with the information we requested so we would have it with measurements when we got home. She assisted us in buying our products over the phone with a great deal! Ashley's is a place where we have shopped in the past and enjoyed our experience. Ashley's has a wide variety of furniture and household items to select from and great assistance with associates in the buying process. We would 100% recommend Ashleys to anyone wanting quality experts without feeling pressure to assist and buy furniture that will last for years.
Amanda Brown
Mar 20, 2020
Such a great selection and pricing. The guy that worked with me was very transparent about the process which made this so much easier for me.
Adelia Ross
Mar 18, 2020
Gabe was very nice and informative! He gave us time to look around but anytime we needed him he was there! Very nice shopping experience!
Martin Estes
Mar 17, 2020
UPDATE: They have failed to meet my expectations for delivery. Said it would be here on a certain date and asked me to confirm which I did and got a thank you for doing so. I was given a time frame and it came and went. I never received any contact from them. I called and found out it didn’t pass inspection at the store warehouse and it didn’t ship (so where was the call informing me of this?). I talked to someone else and they say it is on backorder. I just want my money back and go somewhere else.It was very easy for them to take my money but I’ll be damned if I can get my furniture.End of update 03/17/2020Every easy laid back and non pushy employees. Denver was very helpful and extremely nice guy. Thanks Denver.
Amy Woods
Mar 17, 2020
Ordered a sectional on 2/29. Was told by the sales rep all three pieces would arrive BY or BEFORE March 10th. Called on March 6th just to check status on everything and was informed one piece would arrive on the 10th, one piece on the 13th and the last on the 17th. (Was told all pieces were in stock in St. Louis at time of order, we are in Springfield so) After calling today, we are informed that it will be the 20th now. I am very frustrated, but I should have seen this coming after reading all of the reviews. I will be cancelling my ENTIRE order if nothing is available on 3/20 as told. I am also going to share this experience with my friends and family. Do not waste your time.
Kent Shelton
Mar 17, 2020
Great price and good quality. It's hard to find both. Very helpful service as well.
ruth casteel
Mar 16, 2020
I was very happy with the service I received. Got what I needed. Good experience. Thank you but I noticed your online Springfield MO store has free delivery. Is this a mistake? I paid $99.99 today. What is correct?
Trish Trujillo
Mar 16, 2020
Awesome customer service all around and Kevin was great to work with, beautiful furniture with decent pricing .
Zachary Troutman
Mar 15, 2020
Amber did a great job taking care of my family. Everyone in the store was kind and respectful as well
Sarah Dowell-Crooks
Mar 15, 2020
Very helpful people. We bought a nice electric reclining loveseat and sofa.
Vicki Cotter
Mar 15, 2020
Great service and quality furniture. Recommend!
Big Dawg
Mar 13, 2020
Nice suff . Big price tags
Angela Hartman
Mar 13, 2020
Had an awesome first experience at Ashley HomeStore. Cameron was very helpful and super pleasant. He answered all of our questions and helped us pick out some beautiful furniture. Highly recommend shopping here!!!
Lyle Jones
Mar 13, 2020
Prices are good and the selection is great. !!!
Stacy Holmes
Mar 12, 2020
Matt at the Springfield MO location was absolutely pleasant to work with. This process for us was to furnish our new custom home. We went into the store multiple times and each time everyone was very nice and greeted us. Matt did stay in contact with us while we were in unexpected delays in our home being completed. Today we purchased 12 pieces of furniture for our new home! Even when I may have changed my mind and came back a few times before we decided, Matt was patient with us!
Kayla Teems
Mar 12, 2020
Excellent service at this store. Maverick was very sweet and answered every question we had quickly and professionally. He showed us exactly what type of table we came in for. We were in and out in less than an hour, and that's with having to apply for financing. If you go to this store ask for Maverick
KEITH stewart
Mar 12, 2020
Very nice salesperson
Reva Crews
Mar 10, 2020
This is the second bad experience I’ve had here now. I bought a 3 piece table and chairs set and they said it would be available for pickup on 2/25. On 2/24, I called customer service to confirm it would be there and they said it wouldn’t be there until 3/2. I received no call from my sales rep, or anyone for that matter, to let me know it was delayed. So on 2/28, I called again to confirm it would be there on 3/2 and they told me it was delayed again until 3/9. Again, I received no call from my sales rep or anyone. So I called the store and talked to my sales rep who said it was delayed and it should be there on 3/6. He also told me it would be easier if I called him on 3/5 to confirm it would be there rather than him calling me...I’m sorry but that’s horrible customer service, in my opinion, and laziness on the sales reps part. If you made the sale and you’re getting the commission, you follow up with your customer. Not the other way around. I shouldn’t have even had to call customer service 3 times to find out about these delays. 2nd bad experience after spending thousands of dollars on their furniture, I won’t be back.
Kayla Thomas
Mar 10, 2020
We really wanted to love Ashley but unfortunately it’s been a disappointing experience. We bought a furniture set last year and it was great at first but within the year the insides of every arm rest have structurally started falling apart and making a popping noise. The upholstery material is also pilling up so badly that it’s uncomfortable to sit on and we have blankets down on all of the cushions. I spoke with the manager about a month ago and she let me know they would send someone out to fix the arm rests but the only solution for the pilling was a sweater shaver. We never received a call to fix the arm rest popping and I did use a sweater shaver which helped a little for about a week, but it’s back to being pilled up and uncomfortable already. So now we are sadly looking at furniture covers for an entire living room set we paid over $2000 for and it didn’t even hold up for 2 years. The staff at the Springfield store are extremely friendly but there really is no solution for the customers who end up with bad quality furniture.Editing to add: please don’t be fooled by the fact that they respond to negative reviews. They do absolutely nothing to resolve issues and just stop responding to the customer even though no resolution has been met. Ultimately they told me pilling on a $2000 set of furniture was completely normal and acceptable. Hard lesson learned with this.
Shada Hillman
Mar 09, 2020
Jay was awesome! His customer service and expertise was 5 STAR! From the moment we walked in he was friendly and informative and in no way pushy like most sales people can be. Everyone in the store was friendly and smiling. They even interacted with our 3 year old and made her laugh. We will be back if we ever need any more furniture.
Tiburon Tinajero
Mar 08, 2020
Nice place...
Amber P.
Mar 08, 2020
I've always had a fantastic experience with the sales reps and the Store at Ashley's. I bought my first section set from here and when my mother needed furniture, the only place I figure was best to go was Ashley's. We got great service, great sale prices and beautiful products. I'm very happy and satisfied with the whole process and experience of my purchase. I know if I need any additional furniture in the future I will be heading back to Ashley's.
Nathan Pratt
Mar 08, 2020
Mixed feelings here.Our sales person made an honest mistake and ordered the wrong dining set and extra chairs. Unfortunately, neither party discover this until it was delivered to us.They still left the table and chairs so that we would have something to eat on until an exchange is made. I thought that was professional and courteous. They've also been very polite and positive throughout the entire experienceI called the same day (Wednesday) and was assured that I could come in that evening and the correct furniture would get put in for an exchange. In the meantime they would call me if there were any issues. I followed up in-store that evening and was told that the extra counter hight stools I had bought were not available outside of the dining set we ordered and we would have to find different stools. Annoying, but whatever no big deal. I found stools that could work and switched over to them. They told us the manager who could submit the exchange was on vacation and they would submit the exchange on Friday. Okay, great! I stopped in today (Saturday) to confirm everything was set and was told it still hadn't been submitted but they're going to contact us on Monday and charge me an extra $50 for the stools I didn't want but switched to when things went south.Here lies the rub, if/when I make a mistake in my line of work in the Auto Industry and a customer is inconvenienced I make sure to go to bats and take care of the situation as quickly and painlessly as possible at no cost to the customer. It's just makes for good business. My parents have used Ashley's their whole life and I'm really partial to their furniture. But if this is a sample of the way they handle problems/mistakes after the sale I can't recommend them 🙁
mark wines
Mar 08, 2020
Really expensive
Vicki Kellett
Mar 07, 2020
I appreciate the GREAT service, I received, from Taylor Caldwell. She never pressured me & was VERY patient. I will shop again at your store & will tell my friends about my good experience. Thank you.Vicki Kellett
Meada Spencer
Mar 07, 2020
We purchased a sofa and loveseat set a month ago at the Ashley's in Springfield. After a couple weeks we noticed the sofa had a cushion that seemed unsupported. After turning it over we discovered that the frame was cracked. We contacted the company who stated we'd need to take it to their local warehouse. After we dropped it off we were told they'd contact is in a couple days. They tried to do a patch job on the frame which to us was unacceptable. I contacted the manager at Ashley's. His name was Brandon and explained the situation to him. He called me back within a few hours and let me know that not only would they be completely replacing the sofa with a new one but that they would be bringing it to us. We live in Branson. He gave me a date and time and they were on the dot. It's unfortunate that the original sofa had a factory defect, however Brandon could not have handled the situation better. We will definitely keep Ashley's in mind in the future because of his customer service management.
Emily Palikij
Mar 05, 2020
Amber is so kind and so helpful! No one comes off as pushy, rather very helpful is getting you the right furniture for your home.
Bonita Crisler
Mar 03, 2020
They are very helpful and nice.
Brad Anderson
Mar 03, 2020
If I could give zero stars I would! They sell low quality furniture that they don't stand behind and the warranty they sell with doesn't cover like they tell you when they make the sale! If you have any issues they tell you to go call the warranty and the warranty will tell you to call the manufacturer! Then when you review them they like to make it look like they care and ask for you to email them so they can look into it, but they never follow through.
Erin Wallis
Mar 02, 2020
The overall experience was great, but I felt pressured to buy the furniture we looked at.
Shane Sisco
Mar 01, 2020
Ashley homestore was amazing! They had amazing customer service. The lady gave me and my wife plenty of time and space to think about what we wanted to get. They moved pillows and cushions for us to see what colors went with what and how they looked together! I couldn't of asked for a better shopping experience and I will always shop there for now on! Shalom was the lady that helped me and my wife and I'm very thankful!
Michael Bennett
Mar 01, 2020
CrAzy amount of help in the store , priced comped online prices , and were very friendly employees.
Merrie Bowlen
Feb 29, 2020
Ashley is always our 1st choice for furniture!! Quality furniture and knowledge staff that are always willing to go above and beyond to be helpful.
Kristin Welton
Feb 29, 2020
High pressure!!!
John Fulks
Feb 29, 2020
The service was great. We worked with Taylor earlier in the day and then Jamey when we came back to make the actual purchase. Both were excellent.
Sharon Cook
Feb 28, 2020
My experience at the store was very good. My sales associate, Josh, took the time to show me all the couches that met my criteria. He was able to answer all my questions and closed the deal.
Jamilee Perryman
Feb 28, 2020
I walked in knowing what I wanted and the process was very easy. Maverick was my store assistant and he was amazing! I have purchased from Ashley before and I've always been extremely happy.
Jtw Jtw
Feb 28, 2020
Not happy at with sales staff and finance staff.
Trent Genetti
Feb 27, 2020
Went in today and Bethany helped me out and Exceeded my expectations, she was super helpful.
Owen Ferguson
Feb 27, 2020
Great staff. Kinda pricey.
James Arnold
Feb 25, 2020
After buying head boards along with a bed and end tables, we never received braces to connect the head board to the bed. There were 3 sales people there when we spent our about $3000.00 purchase but not one of them could remember saying we needed universal connectors to be able to attach the bed to the headboard. We were also told we could get the items we bought in two separate orders or we could wait & get them at the same time. We opted to wait & get the orders at the same time with a 30min call prior to getting to our home. The time line was important because I could beat them to my house given the 30 minute warning. Not only did I not get the 30 minute call, but the order was split. And on the second time when the head boards were delivered the driver himself said he wondered why there were no universal supporters for the head boards.The whole thing was a mess. I'll never go back. Oh & lastly our headboards are just leaning up against the wall. 😔
Derick Coffman
Feb 25, 2020
Great customer service, not only from Andrew, but the rest of the staff that we encountered as well. Andrew was patient with our indecisiveness both of the times we were there and helped us get everything processed.
Anita Bouchard
Feb 25, 2020
The manager of the store was wonderful, very helpful. He let us mix and match furniture to see what would fit best. He was very patient with us. This was the best experience my Husband and I have had in a furniture store.
Ashlyn Hilt
Feb 25, 2020
Billy helped us quite a bit. I don't like to be approached at a store until I know what I want, and he did a great mix of answering our questions and leaving us to shop. Very knowledgeable about the special bedframe we needed and personalized our shopping experience. I've never been here before, but we will be coming back!
Marsha Stewart
Feb 25, 2020
I recommend you do NOT buy furniture from Ashley Furniture Store. They do not stand behind their merchandise. We purchased a dining room table and chairs, and we also purchased the extended warranty, which is still within the time frame intended to file a claim. They refused to file our claim because, they said, we did did not call within 30 days of noticing the first flaw. We could not find that in the agreement. Worse part of the entire situation is that we have left 3 messages trying to talk with someone, like a manager, and we have yet to receive a call back. This has been going on for weeks. There are other reputable places in town to buy furniture, with better customer service.
Jessica King
Feb 21, 2020
The Ashley HomeStore in Springfield has a great selection and the sales staff are friendly and helpful. They made purchasing furniture for my new apartment easy.
Tearpock Family
Feb 20, 2020
Thanks Josh for your help & for making efficient use of our time! We will be back
Jason Mcminn
Feb 20, 2020
Kevin helped me find exactly what I was looking at online in the store, and was quick to assist and meet all my needs! Went in and was out within 20 minutes with everything setup and hassle free. One of the better purchasing experiences i have had in awhile!
Angie Wilson
Feb 19, 2020
It was great all the merchandise was great
April Cantrell
Feb 19, 2020
Do not order from this company unless they have the entire set available and ready to deliver or you dont mind waiting for months. Staff themselves at the store are great... This is a company problem... Ordered a bedroom suite first of November 2019 it is now February 19th 2020 and still do not have the complete set.
Dan Person
Feb 17, 2020
Great selection. Great sales staff...we had Rich. He was amazing and worked really hard on getting the best deal for us! 8/25/2023
Bryan May
Feb 15, 2020
Cameron was very helpfu!!
Leelee Smith
Feb 14, 2020
Michael helped us alot. They are sales men, if you dont like that type of energy order stuff online. We were clear on what we wanted, what our budget was and we stuck to it. He was very clear about our options and helped us feel confident in our purchase and choice of payment. The best advice I have for other is to know what you want prior to going in and stand your ground. Dont be afraid to ask clear questions but make sure you Educate yourself before going in so you arnt overwhelmed. We had a great experience and I cant wait to get my new bed and bedding. I'll update after delivery
thomas edwardson
Feb 14, 2020
Great customer service 👍
Hallie Jo
Feb 13, 2020
My dad and I were in desperate need of a new sofa set, and Cameron S. made our decision much easier. I’ll be honest we went back and forth from Sofa City next door back to Ashley a countless number of times. What made our decision so easy, besides the fact that our salesman was totally awesome, Ashley just had a better selection/setup.
Lachlan Clayborn
Feb 13, 2020
Cameron was awesome and laidback. No pressure, and a great deal on the couch and ottoman we got. Highly recommend Ashley based on their products alone. Great service is a bonus.
Andrew Hanco*ck
Feb 12, 2020
Got a great deal while shopping at Ashley HomeStore
Kimberley Whyte
Feb 12, 2020
Outstanding service. Great selection.
Dennis Anderson
Feb 12, 2020
No help with sales
Chris McKay
Feb 10, 2020
Typical furniture store
Donna Basham
Feb 10, 2020
Bethany is alway very helpful. She knows the inventory and finds me just what I’m describing.
Bev Havens
Feb 10, 2020
I had a very enjoyable experience shopping and making purchase at Ashley HomeStore. Austin was very helpful and such a delight to work with. Jamey and Amber were also fun, kind and enjoyable as well, I left the store feeling happy and very satisfied with my purchase and experience.
Shawna Spurling
Feb 09, 2020
I appreciate the staff working with us to get what we want, when we want, at a price we want. Looking forward to bringing our furniture home.
Aimee Mitchem
Feb 09, 2020
I had a great experience. The sales guy helped me find the perfect couch and stayed within my budget after delivery and the five year protection plan.
Mercedes Rodriguez
Feb 08, 2020
Jeremy is who helped us and it was a great experience shopping. We appreciate him answering all of our questions and concerns even purchased the extra coverage for our couches. All around very happy with our experience there. Thank you
Sue Coffey
Feb 08, 2020
I had a very pleasant experience purchasing a complete queen mattress and headboard/footboard/rails combo with the very knowledgeable assistance of Bethany Monica and her assistant Taylor Caldwell.
sara Kay
Feb 08, 2020
Unlike other local furniture stores, when I shop here I feel valued and leave happy.
Jamey Stanley
Feb 04, 2020
Maverick was awesome! He did a great job making sure we were happy with everything and well informed of what was going on. He double and triple checked to make sure what was ordered was exactly what we wanted. He was informative, and courteous. I appreciated he’s thoroughness despite being fairly new.The comfort and quality of the sectional we purchased is outmatched especially considering the competitive pricing. 10/10 would recommend, we will be coming back.
Duncan G (excitedOctopus)
Feb 03, 2020
Amber and Kevin were both exceedingly helpful! My fiancee and I needed a bed frame, and Amber helped us find the perfect one. Kevin assisted us with financing options, and was very thorough and knowledgeable! A fluid and easy experience, 10/10!
Alice Harrington
Feb 03, 2020
I got everything I wanted in one trip let you know if it doesn't arrive on time three more weeks we shall see otherwise Ashley Furniture is the place
Drexel Swanson
Feb 02, 2020
Mr K was amazingVery knowledgeable
Shane Bostian
Feb 01, 2020
Felt like a bait and switch several times. Was given a flyer for 20% off and salesman put in 15% - then pulled out a flyer for 15%. Then quoted divert on two different items and the cost suddenly went up at the last minute.Tried to call - just goes to a corporate office and they have no avenue for complaints. Had to email a complaint with no response.Happy with the furniture we purchased but will not walk into that store again.
Demetrious Demarcus Bartholomew James III Jr
Feb 01, 2020
David was absolutely phenomenal with his customer service, absolutely best shopping experience.
Lisa Geddes
Feb 01, 2020
Sales people too pushy , i prefer to shop their online store
Nicole Niolon
Feb 01, 2020
Michael Millard was very helpful and knowledgeable. He was the sales representative that helped me with my purchase. All the staff including Susan Chase and the manager Brandon Hawkins were phenomenal. Thank you for such a great experience shopping at your store!
Amber Welsh
Jan 29, 2020
We have been getting our furniture here since 2011 and I have basically zero complaints.
Holly Atterberry
Jan 29, 2020
Very nice salesman, Billy D., helped me purchase my furniture today. He was patience and not pushy at all. He listened to what I needed and wanted, and I truly feel I left with the best deal. I am so excited for our furniture to arrive. Thank you Ashley HomeStore.
Kelly Strack
Jan 27, 2020
Our sales man was great. He found the chair that matched our couch perfectly.
Jama Scott
Jan 27, 2020
Everything went great. Salesmen Greg. He was very helpful and patient!
Lawrence Blessing
Jan 26, 2020
Good service. Very friendly. Would've been a 5 but little too pushy on the service contract.
DAVID EISENBARTH
Jan 26, 2020
Store was very busy while we were there on Saturday, but the Manager made sure that no one was not being taken care of. We found a great deal on a bedroom set we were wanting. Super friendly staff I would recommend this store to anyone looking for new home furnishings!!!
Linda Matlock
Jan 25, 2020
We were shopping for a new sofa, and found what we were looking for at Ashley's. It was a beautiful store with many selections of all kinds of furniture. The couch we purchased will be delivered in about a week. We are excited to see how it looks in our home. The salesperson was very helpful and personable. Overall experience was great!
BJ Wilson
Jan 23, 2020
Worst experience ever. And we've been loyal customers for years. And spent well over 10,000.00 in last 5 years. Rude, and no help with an order that came in broken.
Denise Morgan-Irish
Jan 22, 2020
Kinda pricey... like all furniture stores it seems! Reclining loveseat only $25 less than full size reclining couch!? Customer service very good though!
Lisa Cope
Jan 20, 2020
Andrew was amazing, great customer severvie way to go Ashley.. We will b back for more.
KnzMiBnz 2323
Jan 19, 2020
Friendly, helpful staff who went out of their way to help is find what we were looking for. They by far had the most sectionals for us to find exactly what we wanted. We left to go eat dinner and make some decisions on what we wanted and went back to Ashley right after to purchase our furniture. I can’t say this enough, the staff were excellent. Thank you Ashley Home store.
Benjamin Wahl
Jan 18, 2020
No pressure sales people. Nichole helped us with everything we need but wasn’t forcing products on us. Very happy with our shopping experience!
Sharon Samuelson
Jan 18, 2020
We were thinking of getting new living room furniture, so New Year's Day we decided to attend Ashley's New Years Day sale to see what they had to offer. Our salesman, K, was so helpful and tuned in to what we were looking for. Long story short, we not only purchased powered love seat and recliner, we also bought an entire bedroom suite. Ashley's fulfilled a dream of mine to have a beautiful bedroom, and now it has happened. The delivery was great too, it arrived right on time. Thank you Ashley's Furniture, we are so happy with our purchase.
L Cannon
Jan 18, 2020
Friendly staff, not super knowledgeable about furniture, but who cares. Only have Ashley brand, so not high quality, but looks ok.
Jean Devoux
Jan 16, 2020
UPDATE: This was a very exhausting process. But, seeing the happy thankful hearts and smiles on my children's faces when they saw their beds after school yesterday, brought some happy tears and forget all about of what had happened to make it happen. The rest of the order finally got delivered to us on January 15th 2020 in the afternoon. Thank you, Madison and Karey!I usually don't write bad reviews but this time I have to. All our furniture are from Ashley. Bought them all from different states because we are a military family. We just moved to this area ) We love their selections and we decided to continue to purchase the two kids their beds as Christmas gifts. We also purchased a dining set. We purchased from the Springfield, MO location.Things were delivered today (the guys did a great job and of course apologized to us about this whole mess - Thank you Joe and the other gentleman). I wasn't notified that I have missing items until Joe called me early this morning ( the day of delivery 12/18/19). The items that were delivered were - dining chairs WITHOUT a dinning table, the 2 beds frames WITHOUT the 2 foundations and one bed WITHOUT a mattress. Also missing one chest drawer and a night stand. I called the customer service (4 times and finally answered on my 4th try) and the missing items are on back order to January 29th 2020. We are going to have no table and beds for the kids this holiday season. (I'm more worried about the kids beds - we can sit on the floor to eat, we had done it many times in between moves) Now, it's a wating game. We are very disappointed on lack of communication. They were always on time with my precious purchases, just not this time when we NEEDED the most.I will update when we get the rest of my order.
Amy Henrickson
Jan 15, 2020
If I could give a zero star I would. Purchased a dual reclining loveseat in May. Had to have it repaired once. It’s still not right and when you call customer service they can’t even help you, hang up on you or tell you to go to the store. Never will buy another piece of furniture from them again.
Judith George
Jan 13, 2020
Bethany is a delight to work with. Very helpful , patient and knowledgeable.Ashley Furniture always has what I want or need.My shopping today was a great success thanks to Bethany and products of the story. I couldn’t ask for more.Judy
Diane Clauss
Jan 13, 2020
"K" was very helpful and gave me another option to the dining set I was looking at, which is the one I bought. Price was right for my budget. All in all it was a pleasant experience.
Kevin Styles
Jan 12, 2020
UPDATE: It’s officially been a month since I ordered an end table and have not received the product AND I have not had ANY contact via phone/text to let me know when I should expect to have it. Was supposed to be ready for pickup on the 28th of December. I would not recommend them unless you are looking for a second job, because you will be doing all the work.Let me start off with the positives. Jamey is by far one of the better salesmen I have encountered anywhere. We were at the showroom for at least two hours and he got our big order taken care of and he and I chatted about music and life in general. That’s where the good review ends. From the time we left until delivery, the customer service was terrible. From changing delivery dates, not having all of the furniture, changing times etc our first experience was not a good one. I went back to Jamey on the 12th of December and ordered an end table that my wife wanted to complete our living room set. He let me know it would be ready for pick up (delivery cost extra) on the 28th. I drove to the distribution center on the 28th and yup, not ready for pick up and was told it would be ready on the 31st. I was told we would get a call when it’s ready. Today, Jan 3 I have not had any calls/email/text about the availability of a simple end table order. We called the “customer service” (yes that’s in quotes because it really should be re-named) and inquired about the product. We were told now it should be ready on the 5th. We asked why we haven’t been updated about anything since purchase and response was “I don’t know”. We asked about speaking to a manager and were told “there was not a manager available”. My wife then vented about our frustration and lack of communication and basically got crickets on the other line with no apology for anything. We let the person on the other line know that we would not be making purchases from Ashley in the future and again no response. I am writing this in hopes that someone from Ashley cares enough to try and make things right, instead of having these types of reviews from a single portion, “customer service “ , that is destroying their business. UPDATE. Today Jan 5th, no call. Still waiting on an end table I was told would be ready for pick up on Dec 28th. UPDATE Jan 10 almost a month since I paid for the end table. I scrolled through the reviews and found an email from a response to another bad review. (Yes, I’M doing the work) and sent an email. Was told I would hear something from the escalation team within 3 days. Surprise, nothing. Still don’t have the product I ordered and feel as if I won’t ever get it.
Chelsea Bulen
Jan 11, 2020
Beyond disappointed with my experience with this company.I purchased multiple items outright in mid November and so far only one thing has been delivered. The delivery driver arrived two hours before the scheduled time frame (I get running ahead of schedule and wanting to knock things out) but unfortunately I was at work and couldn’t meet at this earlier time. He was extremely rude and acted like I was inconveniencing him because of this and even attempted to leave after showing up significantly early to the originally scheduled time. I never received a phone call saying they were on the way and my sister had to run the truck down as it was leaving to ensure I received my items.As for my other items they have scheduled it to be delivered FIVE times now, including a no call no show, and I just received a call this morning (it was supposed to be delivered today) that it’ll be at least another week before it gets here.The customer service during all of this was extremely poor and I had to go into the store and demand to speak to someone face to face before anything even started to get resolved. I would HIGHLY recommend going literally anywhere else to purchase your furniture.
Jd Burtchett
Jan 11, 2020
Friendly service. Took the time necessary to answer our questions.. If they didn’t understand our question they clarified with us what we meant! If they didn’t know the answer they asked the sales manager.I would recommend them to family and friends. I would do business with them again.
Chris C
Jan 08, 2020
Mr. K was extremely helpful in helping us get a bedroom set for our almost 4 year old son. I highly recommend him for any of your furniture needs!
All Hands On Deck! Show
Jan 07, 2020
Super selection, USA made, great staff!
Josh H
Jan 06, 2020
UPDATED 1/20HORRIBLE CUSTOMER SERVICE. we have received no customer service. They did not delivery all our furniture, our sectional does not work properly and it is now discontinued. Our fireplace also has been discontinued. They offered us 15% to keep all of it. I cant get a supervisor or manager to talk to me. Shocked there customer service is so horrible. I paid $X,000s, have waited 5 weeks and do not have what I am supposed to!We had a great experience at Ashley Home Store. Our salesperson, Jayme, was very attentive and patient with us. He gave great advice and was not pushy. Everyone in the store was friendly and professional. I had planned on buying from the store next door, we have their furniture, but after entering Ashley we knew we would be buying there.
Chris Hall
Jan 05, 2020
Had a wonderful experience Sunday with bill not pushy at all to make the sale I think he was more excited that we were Blues fans like him made the process so much more enjoyable an easy great experience
Garrison Starrett
Jan 05, 2020
Taylor was great. Was very real with us and helpful.
Suzanne Vernon
Jan 04, 2020
Very nice and helpful sales people.
Kessler Bodenstein
Jan 04, 2020
Alex was incredibly helpful and friendly! We found exactly what we wanted for a good price.
Denise Richardson
Jan 04, 2020
We went back to this store after a few weeks and the salesman remembered us and we got the same price that he quoted us before... I was very pleased that he did this for us..
Heather Crosby
Jan 04, 2020
Fast and friendly!! I’ll be back
Mona Menezes
Jan 04, 2020
Michelle took the time to help me find exactly what I wanted. I live out of town and they really accommodated my needs. Very happy with Ashley home store sales and customer service.
matt m
Jan 04, 2020
Do yourself a favor and do not buy furniture here. I have been dealing with Ashley unfortunately for over a year to get a chair that’s under warranty replaced. They will avoid your phone calls and the extended warranty they sell is the biggest scam.
Chelsea Nicole
Jan 04, 2020
Where to start...first of all, our delivery date was changed literally 3 different times. We sold our current furniture close to the original delivery date so we had to spend almost 2 weeks without any furniture. So instead of waiting even longer for the delivery service that we paid for, we went and picked up the furniture ourselves. Now we have called at least 8 times to get our delivery fee refunded and can’t seem to get anyone to give us our $169.99 that we paid for delivery. We have left several voicemails and no one ever calls back. This is ridiculous and I’m mad we decided to even come back to this store when our very first time of purchasing a sectional at this location was a nightmare. We just want our refund!
Shane Rogers
Jan 03, 2020
The quality of the furniture is terrible. We had a living room set delivered. Every piece had something wrong with it. The frame was actually broken on the couch. They replaced the set about two weeks later with 2 pieces being acceptable. The 5th couch is scheduled to be delivered today.I have to admit they are trying, but at this point (7 weeks later) we would rather just go somewhere else. And they refuse to refund our money.
Damise Randolph
Jan 03, 2020
In and out! I needed a mattress for my new apartment, walked in after work, and was assisted immediately. First mattress purchase as an adult living alone and couldn’t have had a more pleasant experience. Rep was able to work with my budget and help me determine the type of mattress that would best suit me. Also, Saturday delivery is a major plus!
Rescue One
Jan 02, 2020
They were absolutely amazing helping both my daughter and myself buy furnitureMy daughter bought a new bedroom set and I bought living room furnitureThe salesman was very patient and very helpful
Donovan Hensley
Jan 02, 2020
I am really frustrated about my only experience dealing with Ashley. Our salesperson, Jeff, said deliver would be 2-3 weeks for a living room set. After 2 weeks I began inquiring about the delivery. I was told it would be an additional 4 weeks. I showed up where I purchased the furniture three days in a row because nobody called me back when they said they would. They said what they need to in order to get the sale. I will never go back and encourage you to avoid them altogether. Living room set was supposed to be delivered two weeks before Christmas. Here we are on Christmas Day...
Mitzi Owens
Jan 01, 2020
Just purchased a beautiful sectional for my new home. Michael M. Was very helpful and patient on me telling him exactly what I wanted. Thank you!
Evan Bauer
Jan 01, 2020
This store has a huge lack of real customer service. No issues making a purchase but don’t expect any help after you sign the paperwork. They’ll say anything they can to get you to buy but won’t stand behind it once they’re wrong.
Donny Needham
Jan 01, 2020
Fairly easy people to deal with, they didn't push any "specials" off on me and worked with me to find out what I wanted within my price range (with no judgement).I would like to edit this review. From 4 stars to 2. Purchased a bedroom suite and I now have had nothing but issues. Headboard missing a piece that is visible with holes where the screw go. Dressing chest has a sliding door that won't close all the way. Purchased the extended warranty and after calling the "response team", twice, still no resolution as after a third call I was instructed to email pictures before they would send a tech out to review (3 weeks into this fiasco). Then they tried to ship me a second foot board, when the delivery driver called I said we had all the pieces and didn't need it. I finally had to go to the store to get something accomplished. So we shall see...
courtney wright
Dec 31, 2019
Our sales rep Andrea was so fantastic!! She listened to our needs, didn’t hover, and made our experience easy and quick. Thank you!!
Chastity Henderson
Dec 30, 2019
My sales woman was incredibly helpful and I never once felt rushed into making a decision. What an awesome furniture store with a great selection!
GraceAllineConnie ReneeQueen
Dec 29, 2019
Got a great deal on a great rug!
Garrett Dollins
Dec 29, 2019
We ordered a sectional couch and a dining table and chairs from The Springfield location during their black Friday sale (Nov 24). They scheduled the delivery of the couch, table and 1 of the chairs for December 7th.On Dec 6th at 1pm less than 24 hours before my delivery they called and said that the middle section of our sectional wasn’t going to be delivered tomorrow and that I would need to schedule on Dec 11th a Saturday to have that piece delivered. So now instead of 2 deliveries that I have to take time out of my day for and plan around they want to do 3. After I called and complained and through a fit they magically called back and said they had made a mistake and it was going to be delivered after all. What really happened was they took the piece from someone else’s delivery and moved it to mine.They told me that the rest of my chairs would come in on dec 26th... the day after Christmas! I told them that would not work and so they scheduled it for that Saturday the 28th from 9-12 was my delivery window.On Saturday the 28th at 8:00am I got a call from their call center that informed me they wouldn’t be making the delivery that morning and that my chairs didn’t actually come in. A month after I purchased them and they still weren’t there.I called the store and asked for the manager and he was on vacation until next week and he is the only one who can handle it. I told them I would just pick the chairs up from their warehouse because apparently delivery is something they can’t handle and the sales rep told me that two of the three chairs would be there but one of them was in STL at a distribution center. He told me the earliest I could pick them up would be January 7th 5 weeks after I originally ordered them. He didn’t offer to expedite the shipment of that chair down or offer a refund of any kind. I will never buy furniture from Ashley again. They’re customer service is awful and you will waste a lot of time waiting for items.
Michelle Johnson
Dec 29, 2019
We stopped in this afternoon to look for some furniture options for our new home. We were lucky to have Michael as our salesman. He was very patient and knowledgeable and helped us make a lot of decisions. With his help we were able to find furniture for all the rooms that we needed. The manager, Cameron put together a package price that worked for us. A very nice experience. All employees very friendly and we never felt pressured. Highly recommend them and will be back!
Lindsey Hock
Dec 28, 2019
We LOVE our new coffee table and recliner!
Katelyn Wiebenga
Dec 28, 2019
Friendly staff. Jeff was quick to answer questions and assist us in finding the right couch for our home.
Debra Brandwein
Dec 28, 2019
I’m sorry for low review, but walked thru store with no assistance. Finally, had to ask someone to help me find rustic lift-top coffee table. I was told they didn’t have what I was looking for, then as I was walking out of the store, I saw what I was looking for. Apparently staff doesn’t know inventory. Had to wait for help again...then passed on to someone else. Had to sit around until they found someone to help me. I did order table and was told it would be there the 10th of December. No calls from Ashley, so called in and was told on back order until Dec 24. Still no calls from Ashley...I ended up calling to find out If the table was in, which it was, but nothing mentioned as to where to pick it up from. Went to Ashley store and told to pick up at warehouse. Felt like this was the kind of furniture store “where you have to find everything and do everything yourself”. Least to say, not a very customer-oriented experience.
Becca Moyer
Dec 28, 2019
Taylor did a fantastic job helping me buy a new couch today!
Samantha Newton
Dec 28, 2019
Mr. K did a great job and got us in and out very quickly. We were able to pick without any issues as well.
Rachel Wilson
Dec 28, 2019
When we first entered a lady greeted us and said she would be back with a flyer on today’s sales. We waited 15 minutes and still no flyer. We reached out to another salesman and said he would be back but proceeded to help other customers. Finally another salesman, I believe his name was Matt, helped us in our purchase!
Jeanette Ell
Dec 28, 2019
We bought a Tempur-Pedic mattress and pillows today and had the most tech savvy and personable salesman in Cameron. Taylor assisted with the purchase and was very friendly and helpful. I will be back for future purchases! Thank you guys so much.
terry cornstubble
Dec 28, 2019
Greg was very kind, knowledgeable and courteous he listened, showed us what we were looking for, we cant wait till our new living room furniture is delivered
Michael Cook
Dec 27, 2019
Pricey
Bea Inscore
Dec 27, 2019
Paid cash first part of November for 6 pieces of furniture. So far 2 deliveries and still don't have 3 pieces and no idea when the rest will be delivered. Got rid of my furniture to make room for the new. So frustrating .
Tim Schumacher
Dec 26, 2019
The salesman was great. He was very helpful and polite. I bought more than I planned because of the great service.
Rhonda Young
Dec 26, 2019
The actual store we went to in Springfield was great. The people were very friendly and helpful. Amber helped us with so many things. We really appreciate her.However, the rest of our experience has been awful. We received texts, emails and phone calls letting us know our furniture was coming as promised. That did not happen and has not completely happened yet. They did bring one piece of furniture on date delivery was promised. They would not schedule my next delivery date because we requested to have one piece of furniture delivered but if we cancelled our order so it could all come together we would have to pay a cancellation fee. The person (Linda) at Ashley's Distribution Center was not at all helpful or understanding. There was no supervisor to speak to nor did we ever receive a call back from a supervisor as promised. I received a call yesterday along with a text and email stating my other 2 pieces of furniture will arrive as planned on 12/27 and again we have received a call stating only one piece will arrive again this week, and the other piece is on back order. I decided to look up Ashley's Coorprate office website. I wish I would have done this before I bought my furniture. It is full of negative reviews with many people having the same issues we are having. Disappointed is an understatement. I would also like to say after having our furniture for 5 (June) months the chair and the loveseat broke within days of each other. I turned it in and we are STILL waiting on replacement furniture that was supposed to be delivered the first week of February. NEVER AGAIN WILL WE BUY OR RECOMMEND ASHLEY FURNITURE.
james dorris
Dec 24, 2019
Ordered a new mattress, reclining bed, new head board, and large sofa with ottoman. Customer service at the store was good as it should be. Nothing we ordered was in stock and had to wait. Got our mattress and reclining bed first. Came about 2 weeks after, delivered on the correct date. Disappointed with the rest of the order. Christmas Eve and we don't have our full couch. They didn't call to tell us that part of our couch is on back order. The delivery driver had to share the bad news. SMH I've had multiple text saying or stuff is ready, then I call in the 800 number. They are rude and say don't know why you got that text. I'm very mad, considering I got rid of my old furniture to make room for this stuff. Ashley call center needs to be retrained on customer service. Don't think I would order anything else from them. Hopefully I'll get there rest before the new year since this was all ordered November 7th.
Robert Carpenter
Dec 22, 2019
The only thing that Ashley furniture has going for it is there 6 months free interest
Anthony Coonce
Dec 22, 2019
The atmosphere was very pleasant , and the salesmen were very knowledgeable and kind. They were very considerate of our needs and weren't too pushy either. Our visit and purchase were done in a timely manner and we were very well pleased overall. I would highly recommend this store to anyone in need of new furniture!
Jack John
Dec 21, 2019
Quick and easy buying process! Definitely a must visit if you have any furniture needs.
Abby
Dec 20, 2019
I’m incredibly disappointed with this store. The shopping experience was nothing special, a little rushed and of course they push financing too much. The real trouble was delivery (or lack thereof). Save yourself the stress and buy somewhere else if you expect to actually get your furniture anytime soon.I purchased a sectional on 11/19 with the understanding it would be delivered on 12/19; I specifically bought this sectional so that I would have it for Christmas. The beginning of the week I was contacted and told it would be delivered on 12/20 by the initial salesperson (Mike), which was then confirmed again by delivery staff in the following days. I was fine with this change as it would still arrive prior to Christmas. I had my old couch picked up the morning of 12/19 because delivery had been confirmed for the next day. I was then called that afternoon, less than 24 hours before scheduled delivery, and told it wouldn’t be delivered until 12/27. Now I literally don’t have anywhere for people to sit Christmas morning. I find it hard to believe that no one knew this at the beginning of the week when it was initially confirmed for the 20th, and if I had been told then I wouldn’t have cared much. Now I have to figure out how to fix this mess and wish I never would have purchased from them in the first place.
Jayme Cruse
Dec 19, 2019
I have had such a horrible experience with Ashley furniture. In store I was bounced between multiple sales associates and none of them knew what they were doing. Now it’s been over a month and my delivery date keeps getting pushed back due to products not coming in. The customer service people have not been helpful at all and they just keep giving me excuses. After paying a ton of money for a king sized bed set I would expect better customer service and to receive my items in a timely manner. After I receive my items (if I ever do) they will no longer have my business
Doylita McCormack
Dec 19, 2019
Our sales associate, Reagan did an excellent job and helped us find exactly what we were looking for at a great price.
Lucille Floyd
Dec 19, 2019
Jamey Anders and Regan were very friendly and knowledgeable about the products we were looking for. I gave them my parameters of what I needed and wanted in the furniture I was looking for and they took me around the store showing me the items that would fit and I found just what I wanted. I will definitely go back to them the next time I am in the market for more furnishings. And for more great conversations. Thank you for helping me furnish my living room.
Boston Creme Pie
Dec 19, 2019
Ordered furniture a month and a half ago. It's due to arrive on the 21st of December and they called me today, on Dec 18th 2019 to tell me the sofa and bed will not be in until after Christmas.I have family coming over on the evening of the 21st for Christmas and they leave on the 26th. I bought the furniture so they would have something to sleep and sit on. Now they have nothing. I had to go next door and spend another 1200 on a recliner at LazBoy so my elderly mother wouldn't have to sit on the floor. Top notch service, Ashley's.
J Hodz
Dec 18, 2019
I left a google review on my other account and decided to make another one because of how incredibly UNPROFESSIONAL this company is. I left a review and somesome from the company gave me an email to contact to fix the situation as well as my husband did the same thing. We have emailed these people a total of 6 times with NO ANSWER! They are trying to show that they care and want to fix their issues but that is NOT THE CASE! Don't trust it when they say "Email me at blah blah so I can look more into this issue" It is all LIES! I can't even find a good number to call all I get is contact your local Ashley's store! I WILL NEVER DO BUSINESS HERE AGAIN!
Jennifer H
Dec 18, 2019
Update: They left a comment on here for me to email them to get my issue resolved. Several days later NO REPLY with me emailing the guy 4 times! Seems like they want to just seem like they care and fix the problems but that is NOT the case!My husband and I purchased a sectional from this company with the date of delivery being Dec 7th. We the got a call and email for confirmation 2 days before about all 3 pieces of our couch to be delivered in 2 days time. The next day ( day before delivery) I was contacted that one piece will not be delivered and had no clue when it might possibly arrive so we can work our schedules around it. A couple days later I received a call saying the next delivery would be on that thursday. My husband and I both worked but was free the following 4 days. To which they said they could not do nor could they do an evening delivery when my husband would be home so we have to wait 21 days after the scheduled delivery date to be able to get our last piece of our furniture. My husband left a review to where the company replied for us to contact them so they can get this situation covered. He emailed and received no reply. I then emailed twice to still no reply 3 days later. We opened a credit card with this company to get this and several more things from this business to which we will not do due to this being a major pain. I work in retail and understand that things can run late but for them not to work with Our schedule after they messed up and we Paid for delivery is ridiculous!
corey hodzic
Dec 14, 2019
Quick update for clarification due to the reply I received from the business. I responded to them and I was informed someone from their "internal team" would contact my wife and/or I within 24 to 48 hours. 4 days later and nothing. They had offered for a drop off on the 12th, I informed them my wife and I would be working. We would only be able to do the 12th if they could allow us to do an early day drop off, I was informed they could not (despite this being their fault to begin with). I would have recieved better customer service at an understaffed thrift store at this point. My wife opened an account with them for the sectional and ideally other things to furnish the new house, we will be closing the account as soon as we can.Ordered a three piece sectional through them and PAID FOR DELIVERY. Was informed a couple days prior to delivery that they could only deliver 2 pieces of the sectional. My option was to take two pieces of the sectional for now or wait until whenever the could get the third piece together. Since I had already scheduled the delivery date to be free I chose to take the two pieces for now. After delivery I was contacted on 12/09 to ask when they could deliver the third they gave me two days during the middle of the week without being able to offer evening delivery. Their next delivery date is the 21st. I can't even go and pick up the furniture(I paid for and paid delivery for) since it goes back to the warehouse between delivery. So not only did I pay for furniture I cant get until a month plus later, I ALSO paid for delivery that isn't remotely convenient. This is generally a P.I.A. and I can show all my guests during my house warming party my 2/3ds of a sectional and what a wonderful job Ashley's has done.
Katie Kull
Dec 14, 2019
Excellent customer service and selection!
Tom Anderson
Dec 12, 2019
This review is from Katie Anderson. Amber Cloud of Ashley Furniture was very helpful in picking out a sofa and recliner for me. She had helpful suggestions but was not high pressure. I wanted a contrasting sofa and recliner and she had the recliner I wanted, which was at the other end of the store, moved beside the sofa so I could see if they were a fit. She was friendly, helpful, kind and fun for my granddaughter and myself to be with. I highly recommend Amber at Ashley Furniture!!
Brenda Triola
Dec 11, 2019
Bought a bedroom set and when it was delivered one night stand had damage.. We still have not received a replacement
B J
Dec 10, 2019
A few years ago, we went to Ashley looking to buy a new mattress. So we meet with the salesman and he showed us what he called the best mattress we could ever buy. A $3000.00 king size Serta icomfort memory foam mattress. The most expensive icomfort model they had.He made all these promises about how the mattress would help us sleep, help with posture, help with my back pain, and was guaranteed to NOT lose its shape in 10 years or Ashley WOULD replace it at no cost to us with this so called amazing warranty that came with the mattress.So we financed the mattress, box springs to match, and a bed frame.Not even a year in and it starts losing its shape.(Currently, when I lay on this mattress, it feels like I’m laying on a recliner because it has sunk down so much in the middle.)So we go back to Ashley to see about the warranty that was promised to us and they tell us it’s no longer their responsibility because they no longer carry those mattresses.They informed us that we would have to contact Serta directly AND THEN THE SALESMAN TRIED TO SELL US A NEW $3000.00 MATTRESS OF A DIFFERENT BRAND!!We went to Ashley trying to resolve the issue with the first mattress, and the salesman, fully aware that we’re still paying on the first one, tells us that there isn’t anything they can do to help us with our current mattress so we should just stop paying the finance company since they no longer use that finance company anymore anyway, and finance a whole new $3000.00 mattress... Seriously?!?So on top of all of that, we did contact Serta and they informed us that first we will have to pay hundreds of dollars out of pocket just to have our mattress “inspected” to see if it is faulty, and then we will have to pay hundreds of more dollars out of pocket to have a new one delivered if the current one is in fact defective.We were promised a 10 year warranty with no out of pocket expenses from Ashley and yet in my bedroom there’s a VERY expensive mattress (that we’re still paying for) that has lost its shape so terribly that we can’t even sleep on it anymore and all Ashley wants to do about it is sell us another mattress.
Courtney L
Dec 09, 2019
Greg was great to work with, had a good experience
Jonathan LaRue (Antric)
Dec 08, 2019
Great friendly staff. Would shop there again.
John Cope
Dec 08, 2019
David, the sales man was very good and easy to work with. He was knowledgeable and helped us make a great buy that will last a long time! We never felt pressured or rushed, even though he stayed past the time he was supposed to be off work.
Joe Boyd
Dec 07, 2019
We appreciate the good prices and quality products. Thank you!
Alan Bright
Dec 07, 2019
We love Ashley HomeStore! The furniture is pretty and stylish! The best part is the prices are low so when you are tired of the piece or it wears out, there’s no guilty feeling of getting a new one. Sales people are very accommodating and helpful, but not pushy. Our salesman was Kevin with this last purchase.
Sarah Brock
Dec 05, 2019
I loved my time at Ashley! I haven't purchased from them before but Austin Wilburn was super helpful and down to earth. He gave me so many options and really listened to me when I told him what I was looking for. Everyone else was also super helpful and they really seemed like a family there! I can't wait to come back in and get more furniture
David Braun
Dec 05, 2019
I got a good deal on the couch there
Sarita Haberlein
Dec 02, 2019
I got a great deal on beautiful furniture at Ashley's, and Nicole was helpful, knowledgeable and friendly!
S Mul
Dec 02, 2019
I’m shocked at all the favorable reviews of this business. We had a terrible experience with the store both in store and online. Terrible!!! They are not friendly or efficient and very inconsistent. Their products are flimsy quality and their customer service is the worst we’ve ever experienced with any furniture store that we have purchased from. There were so many problems with a simple order and they over charged our credit card. Its so hard to get anything resolved over there because you have to go through their call center which doesn’t always route you to the right place and once you get to the correct phone number they don’t answer. The sales people are not friendly and they’re very dis-organized. They give you their name when you come in and then disappear until they see you at check out; then they come up and try and cash in on the commission. Really low class. The quality of the furniture is comparable to Walmart or worse. We only went there because of limited furniture stores near us. We regret it now. If this seems like an angry customer that’s because they were so horrible to us that we will forever have a bad taste in our mouth from them. We will never ever shop at another Ashley!!!! Ever. We shopped at the Springfield Missouri store.
Devin Cloud
Dec 02, 2019
Amber, Nichole and Jamie were amazing! Very professional but made the process fun at the same time.
Alicia Lyons
Dec 02, 2019
Had a fantastic experience today buying a couch at Ashley; They honored the online price and I was able to see what I was looking for in person. Thank you Mr. K!
Cally Gowers
Nov 30, 2019
Financing took longer than expected and the wording was confusing, so we ended up paying cash. The people were friendly and helpful. Second set of furniture I’ve purchased, and I’ll buy there again.
Burt Adjoodani
Nov 30, 2019
The salesman was smart and helped us get exactly what we wanted. The warranty for the leather couches was a great idea. Even though my own wife and the salesman ganged up on me. I guess the bright orange poka dot with strips would not have looked good!
Vanessa Alegre
Nov 30, 2019
Billy was great and was very helpful. Oh and Josh wasn't too bad either!:) cant wait for my beautiful furniture to arrive !
Casey Quinn
Nov 30, 2019
Austin helped my wife and I Thursday night to help us buy a new mattress. He was fantastic and helped us find the best fit for us. The price was right and the comfort is amazing. This place was great and I will definitely be coming back to buy stuff again
Amy Hansen
Nov 30, 2019
We came in on Black Friday for a new sofa. We were welcomed as we came in the door. Jeff was very helpful with all our questions. It was easy to walk through the store and test out all the sofas until we decided on the one we wanted. We are very pleased with our decision and cant wait for it to be delivered.
DeWayne Benson
Nov 30, 2019
Today was my first time visiting an Ashley’s furniture store. My wife and I decided go to Ashley’s to investigate the savings advertised for the Black Friday sale. As soon as we walked into the store, we were immediately greeted by an associate. His name was Jeff Kagle and he was the best part of our shopping experience. Jeff was knowledgeable, super friendly and helped us to make smart decisions to upgrade our living situation at home. We saved a ton of money and we couldn’t be happier. We’ll definitely return for more and share our experience with our friends. Many thanks to Jeff Kagle and Amber Crooks for the best shopping day, EVER!
Matt Webb
Nov 30, 2019
We were very please with the excellent service. They price matched our item with the online sale and were very accommodating. We would definitely make another purchase from Ashley Home Store.
Darwin Graham
Nov 30, 2019
Nice furniture not pushy Brad Thomas was really helpful I told him I was looking for an oversized chair for my living room he showed me a few and let me decide and was informative as well. Go to ashley furniture and ask for Brad Thomas he will set you up with the new furniture your looking for. I got a bedroom set and the mattress I needed brad was helpful and courteous and showed me what i asked him to then told me how i could put it all together got the financing i wanted and i am excited about my new bedroom set thanks ashley furniture thanks brad thomas
Becky Beutler
Nov 30, 2019
Bought a new mattress at Ashley HomeStore, today. Worked with Brad, great experience... not pushy! Thank you for all your help.Becky
Draken Wing
Nov 30, 2019
Went in knowing exactly what I wanted with an Ashley Home Store account card in hand. Should have been easy. Would have taken less time and headache from the extra paperwork, ID verification, ID reverification and double card verification. If i could have been allowed to select "Pick Up from Warehouse" online I would have left and just done it online.
john meikel
Nov 29, 2019
I have to say that the folks at Ashley Home Store have treated my wife and I with exceptional service and with product knowledge that has been a perfect 10 .We have purchased a Dining room table & Chairs and a complete living room set and now have just purchased a Tempur-Pedic Bed with all the bells and whistles, Our salesman Matt has been with Ashley for 10 years, he's very personable and Very knowledgeable when it came for our decisions. Ashley has been great for us, the service is impeccable and the quality of furniture is awesomeThank you Ashley Home Store.#You'veGotTheGreenLightSincerelyJohnMeikel-
Sandra Hamilton
Nov 29, 2019
Shopped Thanksgiving night employees were very helpful very friendly staff great prices
Tamara Zarechi
Nov 29, 2019
The salesman was very kind and willing to help with anything I needed help with.
Alexandra Cutler
Nov 29, 2019
I went in because I’d found something online I liked. They didn’t have that couch, but showed me a very similar one and it ended up being a better price. Very helpful and not pushy. Several prices in store were just a little better than online. Answered all my questions.
Colton Rice
Nov 29, 2019
My wife and I were blown away by the amazing customer service this store offered us! We went in on Black Friday which is arguably the busiest day for them but that did not matter. Everyone from start to finish was super friendly and met our every expectation. We will definitely be back!
Douglas Dunbar
Nov 28, 2019
Great selection of furniture. Salesman was very helpful and there was no pressure to buy. All questions answered and purchase was easily made. This is the third time we have purchased multiple rooms of furniture from Ashley's and we still have several pieces we purchased more than 14 years ago.
Sara Ward-Thomas
Nov 28, 2019
The sales staff were not at all pushy and helped us find the perfect couch for our home. We are very happy with our purchase.
Barney Adams
Nov 27, 2019
Sharon and I had a really good experience shopping for a dinning table Mr K was very helpful and took good care of us
Jennifer Lohmuller
Nov 25, 2019
We had an AMAZING experience at Ashley HomeStore!!! We just purchased a new sectional for our living room!! None of the competitors in this area are even close to touching the customer service level of kindness, patience and friendliness of Ashley HomeStore!! Kevin K was really patient and kind to us while we picked out our pieces to match the sectional. Their BLACK FRIDAY DEAL beats everybody else's sales too. Do yourself a favor if you're shopping for furniture and go to Ashley HomeStore First!!!
Jerry Weatherman
Nov 25, 2019
Great quality and great customer service !!!
Bionca Smithson
Nov 23, 2019
We had a lovely experience with Bill. He was very timely and got us what we wanted and we were in and out.
Angie D
Nov 23, 2019
I will always go to Ashley to get my furniture. They all treat u like family, and help u get ur dream furniture anyway they can. Love this place my new favorite store😁
Kari Bregin
Nov 22, 2019
We loved the excellent customer service we received at Ashley Home Store in Springfield, MO! The Representative was very knowledgeable, and did his best to make sure we got the best deal on what we wanted. Each employee we spoke with seemed genuinely concerned about helping us get exactly what we wanted, and were not pushy at all. We will be back for sure!
April Bensing
Nov 21, 2019
Cameron was very helpful in assisting with a price match and timing delivery with our upcoming move.
Obed Torres
Nov 20, 2019
The team at our Springfield Missouri store were extremely helpful and knowledgeable. The Black Friday deal made it even better:)
Bethany Benton
Nov 16, 2019
My husband and I came in and was helped by Amber. She was so patient with us as we navigated through the store. She didn't push anything on us and really had our best interest in mind. She really got to know us and our style and wasn't out to just get a sale. I would HIGHLY recommend getting your furniture from here, but when you come in, ask for Amber!!!! As an added bonus, we are getting beautiful furniture!!
Vesta Cantrell
Nov 15, 2019
Was very friendly and helpful answered all my questions and the salesman didn't pressure me.
Ken Mills
Nov 15, 2019
Cant even call the local store to speak with someone. 3 times i call 3 times i get a call center third time they give me the number that i have already been calling for my local store and they tell me to push option 3, well that sends me right to call center. So on the 4th time they hang up on me without even answering. All i was calling for an interview possibility and couldnt even reach them. Terrible experience.
Neal Plank
Nov 13, 2019
Friendly atmosphere, good prices for quality furniture.
Melissa Plowman
Nov 13, 2019
I enjoyed my first experience at Ashley Home Store..The customer service was great..Iv always bought Ashley brand and have been happy with it..
Melody Bryngelson
Nov 12, 2019
We purchased our sectional sofa September 24 with an expected deliver of 5-6 weeks. Here we are middle of November 7 weeks later and we have waited this long for it to come in . It’s delivery day and we have removed our old furniture and the driver calls to say he is on his way and let’s us know not all the pieces of our sectional are in and are we aware of that? Our salesman Matt nor anyone from the store called to let us know. After promising us they would communicate. It’s impossible to speak with anyone locally on the phone or get any information on the ETA of the rest of our furniture. We still don’t have an ETA on the missing piece of our sofa and we have company coming in for Thanksgiving. The corporate person that answers the local phone number didn’t know anything either and could not give us any information. This has been a very frustrating experience to say the least and we will not be purchasing from Ashley again.
Jacquelyn Hughes
Nov 12, 2019
The staff were very polite, personal, and prompt with the service. Not only was the service exemplary, the products available are also amazing. The representatives were also very nice to my four year old child while she was running around touching everything and talking very loudly saying she wanted to buy everything. They had a great sense of humor and I definitely recommend buying furniture from this store
Nancy Leer
Nov 12, 2019
No pressure, very nice attentive sales people! Worked with me to get me what I wanted, would definitely recommend and will absolutely be buying more items from them!
colleen keeter
Nov 12, 2019
Customer service was outstanding. They returned my calls promptly and answered my questions professionally. I have purchased other Ashley furniture and have been pleased with the look and quality.
Amber Percival
Nov 12, 2019
Great experience, helped us find exactly what we wanted, price matched and got us the absolute best price. Highly recommend!
Sandra Avila
Nov 11, 2019
The sales associates were very helpful and kind. I highly recommend.
Natalie Bass
Nov 10, 2019
Great Prices and salesman was very helpful!
Katlyn Johnson
Nov 10, 2019
Every employee was super nice, and did what they could to help! They don’t bombard you like any other furniture store, they give you you’re space until you need help! I like that about them.
Allison Armstrong
Nov 10, 2019
Amber helped us get the perfect dining room set today, and it will be here in plenty of time for Thanksgiving!
Jeff Harmon
Nov 09, 2019
I have worked with Ashley before and I find their products to be of high quality. For that reason my wife and I went there first to select replacements for our living room sofas. We found the prices acceptable, the salesperson knowledgeable, and we felt very pampered through the whole process.
Dakota Sloan
Nov 09, 2019
Me. K is the BOMB. comHe let us check out all the great selection of couches and love seats as well as staying in the area to help us with any questions we had but never to pushy. Thank you Papa K. It was a pleasure sir.
Teresa Wardle
Nov 09, 2019
Ben was so friendly, courteous and helpful. He didn't pressure us or follow us around. Very good experience.
Christina Martinez
Nov 09, 2019
Great customer care and choices of furniture and mattresses. K and Billy were super helpful, personable, and nice guys. We’ll be back for any furniture needs in the future.
lady 493
Nov 08, 2019
The sales people are very professional and helpful. They allowed us to walk through the store with no pressure. Billy (salesmen) only checked on us to make sure we were doing ok - I liked that because I just wanted to look. We came back 3 days later and ordered living room furniture. We will definitely recommend Springfield Ashley to our family and friends. Thanks Billy - we thoroughly enjoyed meeting you and giving you our business.
Laura Booth
Nov 07, 2019
Went in to purchase furniture they offer the 25% discount but then fail to inform us they take it away if we dont pay off in 6 months when we only wanted to finance for 1 year! We struggled to keep the attention of our sales associate! If it was not for my daughter making sure things were taken care of I would of left price was good but should not need to fight for that price!
Mike and Cindy Shanley
Nov 07, 2019
Greg Kraatz was our salesman, had a great experience! We purchased living room and dining room furniture for our new home! So excited to see it and n our new house! Excellent service!!
joshua locke
Nov 07, 2019
Great people here, they let you know who they are and answer any questions but don't hover over you like other stores door. Always pleasant shopping here that's why we keep returning. Thanks for your help Matt
Dom Reaper 1-7
Nov 07, 2019
They experience went great. Wasn't pressured into anything and they really wanted us to get what we really wanted that fit within our budget. However then we waited for delivery of the product. I ordered my couch and bed in September and in October I was supposed to receive everything but part of the sectional. My order was messed up and I only received my box springs and part of the couch. They told me that the distribution center messed up with the order. So the. They rescheduled for the 5th. I asked for a call from someone about reducing the delivery charge due to the inconvenience. They stated they would have someone call me. No one called me. Nov 5th comes along and then I find out I am only getting the couch and the bed will come on the 7th. So it would force me to miss two days of work? Once again i have asked for a call back from someone. No one ever calls the customer back. The beginning was good but the follow through and the delivery process has been horrible. It almost completely wiped out the good they did in the beginning. It's like they get the sale and the customer service stops there.
Joyce K
Nov 07, 2019
Very helpful. Cameron sent a pic to my cell phone so I could check colors. He and Jeff both helped me decide on the color.
Jessica Bishop
Nov 06, 2019
I have been trying to get a dresser for 3 months. Ashley schedules a delivery and never shows up. No call no show! When I call the “response team” they say it’s available for delivery but the store says it’s on back order when I can actually talk to someone. Supposedly it’s being transferred from TN but still no dresser. I had to go to the store to get answers because the sales associates will not let me talk to a manager and keep referring me to the response team because they are not allowed to track my order. The person I finally got answers from in the store stated she would call me on Monday to let me know the status of my dresser and a week later still no call. My bed was delivered at 10pm so my husband had to put it together and my night stands were missing parts. I will never shop at Ashley again! So disappointed with the customer service!Update: Its now been 4 months and the email that was replied to this review got me no where. I’ve tried to call the corporate office and it is experiencing “technical difficulties” and cannot take my call right now.
Tausha Burton
Nov 06, 2019
Shalom was very helpful, and not pushy at all. The experience was pleasant. A little less confusion with the details and qualifications for all of the broadcasted deals would have been nice though.
Ryan Sanders
Nov 05, 2019
What a great experience. We went to Ashleys first and found a set we wanted. Still did our due diligence and went to several other furniture stores, including Nebraska Furniture Mart in Kansas City. Ultimately we came back to Ashley's and Michael set us up. We should have stuck with our initial instincts, but we do have the peace of mind that we got the best furniture.
william chandler
Nov 04, 2019
Very professional staff, not overwhelming with pushing sales. Excellent deals going on. Very quick and proficient process when finalizing orders and sales.
Lyman Saegesser
Nov 01, 2019
Not a great place to work at. Just go fired for doing my job. And everyone else is playing on their cell phones.
Sharon Cowan
Oct 31, 2019
The only think I have to say is I will never go there again. Also Amber the manager was the rudest person I ever spoke withHow she became a manger makes me wonder but I would tell everyone not to go there.
Sean Ross
Oct 29, 2019
I ordered several end tables, a coffee table, tv stand, and accent chair from this location aprox 1 month before moving into my new house. When looking at the different options the delivery date was a deciding factor since I would need these items to furnish my house. When talking with the sales person about these items they said they would be delivered in aprox. 3 weeks. I decided to go ahead and order them based on that information. It is now 5 months since I placed the order, and over 4 months passed when I was told my furniture would deliver. I was supposed to receive another piece on Wednesday (2 days from now) based on a phone call several weeks ago and several appointment confirmations sent to me the past few days. I am now being told it will be 2 more months before I can expect my items. Very difficult to reach the local store without reaching the call center several times first. Absolutely ridiculous customer service. If you are reading reviews to decide whether or not to shop here, I sincerely suggest that you choose to shop elsewhere. I look forward to expanding on this review in the coming days/months. I have attached a picture of my TV still in the moving box because I do not have a TV stand yet.
Cat Frasier
Oct 28, 2019
I will continue to write bad reviews for this company until I don’t have to deal with them anymore. LONG story short, ordered bed online, no email, sent the wrong size bed. Told we had to ship it back to get a refund, almost costs as much as the actual bed. Sell it ourselves for a profit, walk IN TO actual store, make our purchase. Watch man order bed ourselves, we pick up bed, it’s damaged. Order new piece to replace damaged one, get delivered the wrong color! I’m done. Return bed for refund. Told my money will be back in my account in 3-5 business days. Business day 5, no money. Call store. Get told my money will come back to me in 4-6 WEEKS?! No. No Sir. Unacceptable. This is YOUR screw up and I want my money back NOW.
Brittany Forbes
Oct 28, 2019
Austin helped me find a couch. He was great, friendly, and easy going. He was very patient with me and gave me space when needed with looking at different couches. He wasn’t pushy and answered all my questions.
Alison Hakman
Oct 27, 2019
Sales guy was great to deal with! Helpful and answered any questions we had. We went through him figuring many different prices for us and going back and forth. Very patient as sometimes this could be annoying with customers in my eyes. We even joked around at the end so experience was great! Cant remember his name but it was an older guy with glasses and i think started with a D not postive! Thanks again, would buy there again.
Mandy Prosser
Oct 26, 2019
Excellent service and fantastic furniture quality! This was my first visit to Ashley HomeStore and I will definitely be back. I had been looking all day at a variety of furniture stores and quickly found the perfect bar stools for me! Thanks!
Emily
Oct 26, 2019
Only giving one star because I have to. In August, my husband and I came in to buy a mattress, our first furniture purchase ever. We got signed up, and the next day found out that we didn’t need it, a family member of ours had one we could have for free. (We were newly weds). I called the store the NEXT DAY to cancel, and got HUNG UP ON by the salesman. He said he “canceled the order but it won’t go through until Monday,” and we “would have to pay a shipping cancellation fee of what our down payment was.” So I would be out just about $150, which was fine. About three to four weeks later the shipping lady calls me, saying that they are getting ready to ship the mattress and confirm our address...? She had no idea it was a canceled order. Spoke to a manager who was a super nice lady, but now in the end of OCTOBER my credit score DROPPED 75 POINTS over this because they are charging me ANOTHER $160 FOR SOMETHING I CANCELED THE NEXT DAY. I’m extremely angry and upset, I definitely do NOT recommend this place, especially if you are young and trying to build your credit/buy your first piece of furniture.
Shonda Bennett
Oct 26, 2019
We were not able to find a sells person right away.. but when we finally did they were helpful. We were able to find what we wanted quickly. I was a little disappointed that when using the Ashley home store card you are required to put down 10% of your purchase before using it. All over it was an okay experience. I thought the prices were good and the people were friendly.
Micah Billman
Oct 25, 2019
Bought a 3-piece sectional. They told me it would be about 4 weeks because the armless piece was on backorder. 4 weeks later they delivered the items, however, 2 of the 3 pieces were damaged. Unfortunately, one of the back ordered items were damaged. They said it would be another 4 weeks because it comes from Denver. Long journey but we finally got our complete sofa. They offered me a $120 credit for my troubles. It has been 2 months now with a complete sectional, however, the sofa piece creaks near the arm when I sit in it. Something is loose. I called service and it needs to be taken to a repair facility to be repaired. I would not recommend Ashley’s Home Furniture.
Dennis Griffith
Oct 24, 2019
Very friendly and knowledgeable. No pressure and they understood my needs.
Ashley Knaebel
Oct 23, 2019
Worst customer service I have ever received. They treat you like royalty at the Homestore until they have your money and then you are just another number. My brand new couch had a broken zipper with stuffing coming out as soon as I got it home. Call center staff were rude, unhelpful and hung up on me on multiple occasions for literally no reason after I waited on hold for 10 mins to get to a rep. Don't shop here. I will NEVER go back.Update: Store replied as you can see below. I sent them my info and they NEVER replied. No one replied the the email that I sent to their "escalation" alias either. Issue remains unresolved and my recliner has started to shed stuffing as well. Please do not shop here. Their product is GARBAGE. I will never ever go back.
Matthew Markell
Oct 23, 2019
Would not buy from again. Terrible delivery experience with multiple backorders and damaged items. The delivery and warranty process to get everything we ordered delivered in good condition took nearly 3 months of phone calls, emailing photos and scheduling deliveries and short notice installer visits. I bought budget furniture and cannot complain about the quality for the price I paid on sale, but I hoped for better. The third-party delivery and support companies Ashley uses are terrible though and ruined our experience.
Alice Snyder
Oct 23, 2019
Excellent service today. Assisted me in getting the advertised discount and delivery was immediate. Quality of furniture is amazing for the affordable price. I'll be back for sure!
spikey games TV
Oct 23, 2019
Bought a mattress on Saturday. Took over 2 1/2 hours for them to figure out paper work and for the people doing it to bother to get back to the Store off break. After paying a delivery fee of almost $60, i was told it would be here Wednesday. I took a Vacation Day to be here for the Delivery. Afternoon, and still not here, i called the store to be told by the Rude Lady with an accent, that it was in fact NOT on the truck Today and wouldn't be here until the 30th! Needless to say, i am getting a refund and going somewhere else. This place is a joke!
joey harris
Oct 23, 2019
Jay was the sales man that helped us after walking through the store for 15 minutes, we caught his eye and he got our attention, but it wasn't until we settled on a couch alone that he helped us. We then got into the credit process of purchasing the couch where he was non transparent with his number and APR, and frankly uneducated. As an employee of Corwin Ford in Springfield, transparency is key to the best possible customer service. We signed the papers and got sent to finance. We went in thinking the APR was 10% after a 3 month period of paying, where as it was actually 12% across the board for a 19 month financing period. Keegan, the AcceptanceNOW finance representative was the only reason this review gets any stars. She was marvelous in helping us get an understanding of what was first misinterpreted. Discussion of finances are tacky, but the price that was given to us from the get go was ALSO misinterpreted from Jay the sales representative. Over 19 months, with the original 1399 sectional with APR and tax included, WAS ACTUALLY 3600 dollars. Very poor communication on his part, but we got it sorted out with Keegan and we left her desk happy as could be until we got to Susan. Susan finalized the deal and was not helpful, nor educated, on how to properly help a customer with pick up, directions, or any misc. questions. Her reply to every question was "it's on the paper that was given to you". Honestly my dog gives me better customer service, atleast smile and try to even remotely give us some good customer service after spending so much on a couch. All in all, we got the couch that we were looking for, but if you're looking for an easy buying process, transparency, and good service, you're not going to find it in Ashley's sales department. The only great thing they have going for them is the finance department, definitely ask for Keegan if a sales rep can get you that far in the process.Also, if you're looking to get a warranty, it doesn't cover pets. When we were talked into getting the warranty, we told him we had a dog that would be living with us and he did NOT mention that pet damage was not covered until the final signature was signed at closing time. So we ultimately left Ashley upset with no reason to have the warranty we had spent 250 dollars for. Very very VERY poor service from Jay and Susan.
April Whittemore
Oct 23, 2019
Greg was fantastic! He got us set up with the table we wanted within our budget! Great experience!
scott graham
Oct 21, 2019
My order got messed up but it was quickly fixed by Brad. Then when I picked it up my items one was damaged and they replaced it within a week.
Diane Cantrell
Oct 21, 2019
Living room set we bought very pleased with salesperson very nice and helpful
Tammy Bechtel
Oct 19, 2019
Non pressure experience.Michelle Wasson was very helpful answering my questions and finding exactly what I wanted!The only thing I could say that would be better is a faster checkout.
Lance Cote
Oct 19, 2019
Mr. Blanton was amazing and helpful. After searching for a little while we found what furniture we liked. Mr. Blanton went out of his way to help us find the perfect set for our home.Will highly recommend!
Randy Nunes
Oct 19, 2019
The store had a large variety of options to choose from. They had excellent service, and a friendly staff. I will definitely shop at Ashley again, and I would recommend them to anyone.
Haley C
Oct 18, 2019
Wow. Where do I begin.I ordered a bed frame, the process went smoothly and I was looking forward to the delivery. On the delivery day, we were given a three hour window for the expected arrival. 30 minutes to the end of the window, we hadn't heard anything, so I decided to give the store a call to check on the status. Turns out, the bed frame arrived damaged so they had to order a new one for me. I was never notified of this and wasted 3 hours of my time waiting at home for something that would never come. But mistakes happen, it was no big deal, there was another one on the way.2 weeks later, we received the bed frame. My partner and I were leaving for vacation the next day, so we didn't plan on putting the bed together until we returned. We come back a week later, start putting the bed together, and realize we had received the wrong size footboard. Our bed was a queen, and they gave us a full sized footboard. This is where the nightmare really begins.I go into the store, explain the situation. They tell me to call their call center. I do. Call center tells me to talk to the sales associate at the store. Well, I'm already at the store. Apparently the gentleman who ordered the bed for me was on vacation, so the store told me to call back the next week when he would be back.A week passes and I call back. Now I'm told there's nothing the store can do for me since the mistake was made at the distribution center. Again I'm told to contact the call center. I do. Again I'm told there's nothing they can do for me and I have to contact the store. I call the store AGAIN. Eventually they tell me that the sales rep who sold me the bed will handle the situation.Another week passes and I don't hear anything. I call the store again and immediately ask for a manager. I'm told they don't have a manager. WHAT. At this point, I am literally begging the store to help me. What kind of business thinks it's acceptable to make their customers beg them to solve a problem THEY caused?Finally, the manager at the distribution center was contacted. I'm told the correct sized footboard will arrive on my doorstep the next morning. Nearly 3 months from the day I ordered the bed, I finally have it.I was super patient during this whole process, but towards the end I was frustrated, stressed, and appalled at the way this was handled. I work as a manager in retail myself. I would never ever treat a customer the way that this company has treated me.
Sue Knox
Oct 17, 2019
Great customer service and great prices. Amber was super to work with, very professional.
J.F. F.
Oct 17, 2019
The delivery guys ripped my chair because they put my chair together in the truck then pushed it uncarefully through my door even though I told them my door was narrow and to be careful then they claimed to be father and son even though they both looked to be 45 then one said they had to hurry because if they were late his wife would file for divorce so I was supposed to get a new chair that chair took forever even though I had already waited I literally bought my chair in August got my chair October 9th and I'm wondering if it's a new chair because one arm is flatter than the other
Dj Wells
Oct 17, 2019
Hands down the worst furniture buying experience, EVER!! They had no problem selling us 4 complete rooms.... Where they did/do have a problem is providing what we've paid for!! 2nd incomplete delivery, over a month of waiting!! Unbelievable!!!! Definitely should have gone someplace else.
Naomi Davis
Oct 17, 2019
Found exactly what I was looking for. It was very hot out and they let my dog come in the store with me. Frendly staff, and lots to choose from.
Michelle Salisbury
Oct 17, 2019
I ordered several large pieces of furniture and each time I have had a new salesperson. Each were knowledgable of their stock and even jumped on their website to see other options. Will always be a fan
Katie Thornton
Oct 17, 2019
David did an amazing job helping me pick out furniture for my basem*nt. We will definitely be back!
Twila Butts
Oct 16, 2019
Love my furniture the salesman was very helpful Furniture was delivered on the day they said they would deliver
Courtney Menear
Oct 16, 2019
TERRIBLE EXPERIENCE: My husband and I ordered our furniture 8/28/19 and we still do not have it all. There was no mention of the likelihood of backordered pieces during our purchase.Ashley confirmed delivery of all 4 pieces of our sectional for 10/1/19 (already a lengthy wait). Then someone from a call center called the day before to day 1 part was on backorder and would be in and delivered on 10/10/19. This person also said it was my responsibility to call back after my delivery on 10/1/19 to schedule the delivery of the remaining item.We accepted a partial delivery for 3/4 of our sectional. My husband said the delivery guys were great and so far have been the best part of this process.Again we confirmed delivery 48 hours prior (provided order tracking number) for remaining piece on 10/10/19. The delivery window came and went, no delivery. When I called the person at the call center told me I did not have a delivery scheduled. I gave the tracking number. She then agreed I had one but the piece was backordered until 10/17/19. When I asked to speak to someone else, maybe a manager, she said she could "try to have someone call me back" but did not sound confident. As result of how well things were going I tried calling the store. I left 2 messages, no one returned my call.Due to the lack of response, I went by the store on 10/11/19. Spoke with a member of management. He was very cordial and did his best but had no way of helping speed the process along or telling if we would actually get our furniture on 10/17/19. He removed the delivery fee for our trouble.10/15/19 (today) should have been the day I confirmed delivery if the remaining piece was to be delivered on 10/17/19. No delivery confirmation. I called the store and was told the date had moved again, and is now 10/23/19. At this point have no faith that this date will not move again.I like our furniture (what we have received anyway) but there are several furniture stores in Springfield, MO. We could have found a sectional at any one of them and been happy. I will NOT purchase from Ashley again.
SSG Buys
Oct 16, 2019
Had zero problems driving from Ft. Leonard Wood all the way to Springfield for a great deal. Always great service and great prices.
Jimmy Leach
Oct 16, 2019
Took over a month to get our couch in they always some reason way it was not deliver
Craig Fetter
Oct 15, 2019
Order was over a week and half late after a 6 week lead time. Paid for the install and they didn’t even put it together. Left the wedge from the section among the other big boxes we were made to dispose of.We made 3 calls to customer service and even went back to the store twice for various issues. Not once was a call or message returned. We will never order from Ashly again.
Christopher Dave Padilla
Oct 15, 2019
The service is super great. Thank you Ms Nicole
Kelly Coffey
Oct 15, 2019
Our delivery date kept getting pushed back and when we did get our furniture it's damaged. It took two tries to get a 5 drawer chest, two tries to get a footboard for our bed, and two tries for a nightstand. We are still waiting on our third try at a dresser and still waiting for another nightstand. I'm not sure where the damage is occurring but I don't see how this is cost effective for your company. Something in your processes is broken. Once we finally get our furniture we ordered I will never step foot in your store again.
Ashleigh Torres
Oct 15, 2019
Super helpful and very friendly! I told them what I wanted, they helped me find the perfect piece instantly, and I was on my way in 30 minutes!
Rhiannon Strick
Oct 15, 2019
Had an easy time with the help of Jeff and Mr. K. Can’t wait to get our living room furniture!
Ashley Peggins
Oct 15, 2019
When we got our table it was damaged on one corner but they replaced it right away. Satisfied with my purchase
Pat Jeffers
Oct 15, 2019
The Springfield store is really nice and the young lady who took care of us was great. The only thing we didn't like about the whole thing was the purchase process. By the time we were done we didn't know what the exact price was that we were paying or whether we we going to pick the chair up or it was going to be delivered. It was all very confusing. Not sure this is the route we will take on the next piece of furniture we buy.
Mia Hammers
Oct 15, 2019
We’ve used Ashley for all of our major furniture purchases and have had a great experience with them so far! They offer reasonably priced, high quality items which is hard to beat!
Aaron Brown
Oct 15, 2019
Great customer service!
Doug and Diana Raymond
Oct 15, 2019
Great Experience!! Nice helpful staff
Jen A
Oct 15, 2019
Want to pay for furniture and then 4 months later, still not have it??? If this is you, I highly recommend Ashley's Home Store. Worst company ever - wish I could give 0 stars lol.What a joke!
Rob Snodgrass
Oct 14, 2019
Got a couch, the process was easy and great with Mr. K. Had a wonderful experience. We were able to look around without to much hassle and once we found the couch we wanted, Mr. K was helpful, informative, and great.
Levi Nimmo
Oct 12, 2019
If i could give a zero I would. I ordered a bedroom set. It took three weeks to get to me because it was damaged. Then, when they finally shipped it out they gave me a full footboard instead of a queen. Fast forward 3 more weeks.. they finally try to deliver the correct size footboard and they give me another queen headboard. I can’t tell you how many times i have called and just put on the back burner. Buy your furniture from Amazon because it isn’t worth the wasted time and money.
Debra Wydra
Oct 08, 2019
Clean and no pressure shopping
Heidi Cotten
Oct 07, 2019
This company is a scam. We’ve waited for over 2 months for a table that we have already paid for. All they have told us is, it’s coming next week for the pass 4 weeks. Yet they don’t even know if the table is coming. Lastnight I found out that this is a common practice for them. Seriously don’t buy from them if you want to get your items
Darla Stringer
Oct 07, 2019
I ordered furniture in June. I was told 3-6 weeks. I still did not have my furniture in September. I have called, left messages and walked in to speak to managers. No one is ever available and the managers have never called me back. I cancled my order . Sad, the furniture is nice but the service blows! Managers will not call you back. So unprofessional.
Howard McCoy
Oct 06, 2019
So far everything has gone well. We stopped by just to check out what they might have in bedroom sets after we thought we had already found one at another store. left with a bedroom set we liked better and saved about $400.00. Billy and Matt did a great job with the presentation and the sale. We will follow up after the set is delivered.
Michael Whittaker
Oct 05, 2019
Nice friendly staff
Zac Brewer
Sep 25, 2019
Brad was absolutely awesome when we came in. Even though he was new he was super knowledgeable and friendly. He made our purchase so much more pleasant than the typical furniture salesman. Kevin was great also in helping us out with finalizing the purchase. We will be back soon thanks to the great customer service we received!
Aurel Balanean
Sep 25, 2019
Very nice store but they lack delivery. I’ve ordered a sofa and a coffee table in August 10th and receive only half of my sofa on September 10th. They promised me that they will deliver the rest by September 24 nothing came. I’ve called multiple times and every time I get a different delivery date. I am scared to even call them anymore because they will probably delay me even more. I had high expectations but now I’m very disappointed.
Regina Swope
Sep 23, 2019
Ordered a large amount of furniture on July 8, 2019. We still have not received all the furniture. We have been given repeated "estimated" delivery dates, only to be told the furniture would not be delivered from the manufacturer then. Beyond frustrated!!!!!!!
Jim DeMattos
Sep 18, 2019
If I could give them zero stars I would, this has been the worst store I have ever dealt with, I ordered a bed just under 2 months ago and still have not received it, they want to charge me a 10 percent administration fee, which is over 200 dollars, they have strung me along week after week pleading with me that the mattress will for sure be there, 4 times later still no bed, sofa city is a much better buy friendlier staff and will actually have the product they are selling you
Cathy Hawkins
Sep 17, 2019
Donna, our sales rep, was perfect! Not too pushy but very helpful. Love Ashley Furniture and have been buying our furniture there for years.
Lynni Yarberry
Sep 15, 2019
Donna helped us find the perfect living room set and worked with our budget to get us the best price in town. Everyone there was so nice and did not press or push at all. Highly reccomend!
Abby
Sep 14, 2019
The furniture is good, but it is completely untrue that they deliver within 4 weeks. Do not let them convince you that it will be delivered on time. We are now on our third delivery delay and are now looking at 8 weeks if everything is finally there by the next delivery date. Had I known this, I would have just ordered online instead.On top of that, I received many unprofessional text messages from the sales rep to the point that my husband had to handle future communications so that I would not feel uncomfortable. He did get an apology, but I would rather not be put in that situation.I can’t wait to have our furniture and be done with this experience.Update: I have been in contact with corporate and was thankful that they are following up with my concerns. They have been able to move my delivery day up so that is a bonus. They are also following up on the communication I had with the sales rep.Update 2: The sales rep ordered the wrong color furniture so it has to go back and we will be waiting again for the right color. It has now been 6 weeks since the original order.
Jason McIntosh
Sep 13, 2019
My wife left a review saying that we still don’t have our furniture or our money. We still are sitting here on the floor with no furniture. We have since still tried to call everyday and still always hear “oh the manager is busy she will call you back”, then of course we never hear back. Not once have we received a call back we always have to call them back. Still nothing has happened. I will never purchases from this company again. Not impressed at all. Spent a lot of money and don’t have the furniture.
April McIntosh
Sep 11, 2019
Sad. Where should I start. From the order, I went in found what I wanted and ordered with salesman. Only to find out that my order was placed wrong once I looked at my co formation email. Now, I still have a empty spot in my living room. I purchased a while ago and turns out they charge like $189 for delivery and yet to get my furniture. They have only delivered half of my living room furniture. They have called us to schedule delivery about 4 times. Then we wait at window time and nothing ever comes. This last time we talked with the store and the delivery department, they assured us it would be delivered. Sent us a confirmation email. Checked in the morning and they said we were the 7th stop and it was out for delivery. So we went ahead and got rid of other furniture. Well of course it never came, never received a call saying it would not be coming. Now we have no where to sit. This happened a couple of times with my son’s bunk beds, however it finally came, but still no living room furniture. Despite multiple calls we always get the run around. For this reason I would not suggest this company to another.
Lanatta Yoachum
Sep 05, 2019
Michelle was amazing to shop with! I went to the store on Sept. 1, since everyone seemed to be super busy, it gave me a chance to look around. I went back on Sept. 2 to look again. One of the associates was busy with a customer, but said she would get someone to help me out. Michelle came up tp me. We spent some time discussing what I was needing and walked around looking at items I had liked the day before. Michelle was great to make suggestions for a different look when I showed her the pics of my house. I am very pleased with the items we ordered for my bedroom and living room. Now to get back with her on the dining set! Thank you Michelle Wasson!!
Kathy Jones
Sep 04, 2019
This is a great place to but your new furniture. The selection and quality are excellent and the service is the best in town. When you walk in ask for Big Jim (Jim Keck) you won't find a better person to help you with your shopping needs than Big Jim.
jeff fraka
Sep 01, 2019
Great store and helpful staff
Amanda Harding
Aug 31, 2019
Billy at the Springfield store made everything easy for me and did not pressure me at all he even talked to my son it was a great experience I will be back
Julie H
Aug 29, 2019
Very helpful in getting me the best seal.
Angel Rivera
Aug 28, 2019
I haven't shopped this location but the district manager with over sight of Memphis locations works from this location. It's almost comical that its been 30 days and I have yet to have my situation rectified. I don't ever expect to shop at an Ashley location ever again. Where is the follow up or follow thru?
Deborah Blackshear
Aug 26, 2019
Whenever I decide to buy any furniture i always go back to Ashley's. Their customer service is very good and friendly. Highly recommend it!
Araceli Fuentes
Aug 26, 2019
Donna was great! Thank you
Paige Hill
Aug 24, 2019
Would not shop here again, bought a bed frame in July here it is almost the end of August. Was suppose to have it delivered on the 17th sat at home all day and no showed up I called they said the bed was all on back order. And wouldn’t be here till the following weekend and they would deliver. Called back to confirm and they then told me it couldn’t be delivered till the 31st then out of the blue all of a sudden received a text to confirm my delivery for the 24th from 2-5 been here all day it’s going to be almost 8 before it gets here.if it gets here Very unprofessional had to cancel plans very unhappy with the way this worked out
Marsha Downing
Aug 24, 2019
Your sales lady was great but the experience we've had is bad don't buy from Ashley Furniture
Garrett James
Aug 22, 2019
We purchased our sectional a few years ago and also paid for the extended warranty which the sales person told us it covered everything, including accidental damage, except for damage caused by pets. Well we just filed a claim on several issues that have come up such as fabric already pulling away at seams (no wonder everything is cheap) and some accidental punctures from children, and also from moving the furniture into the house. After viewing our pictures the claims agent told us that our claim is not covered and then read us the shady verbage of the warranty! They can justify not paying or fixing any accidental damage due to their verbaige. The claims agents can pair your accidental damage with defects of the fabric and then deny your claim! Do not buy the extended warranty and do not listen to the shady Ashley sales people who tell you everything is covered. Its a huge scam. We will not ever do business again with ashley and will not recommend to anyone.
Lesley Larson
Aug 21, 2019
Staff all around were professional, friendly, and helpful throughout my experience. Very appreciative of the non-pressuring environment. Will definitely purchase more from this location.
Darrell Downing
Aug 21, 2019
Bethany done an outstanding job helping us decide. However now our delivery time has been changed for 20 more days within 48 hours of the furniture being delivered. Hasnt even been manufactured yet. Was sent a text message saying i was the 8th delivery for.that delivery , then the next day says it hasnt even been manufactured yet. Called salesperson and she left a note for.manager for next day. called the next day around 345pm manager said she had been to busy to call me since someone has called in sick. Poor communication, poor logistics, poor service once they get their money. Best to add 10 to 20 days to delivery date. 40 days till will get all of our furniture, if then
Chris Barshis
Aug 20, 2019
Great service and products. My house is starting to look like the Ashley showroom
Anna Baker
Aug 18, 2019
Good place to shop I can't go there without buying something.
Marcia James
Aug 16, 2019
Greg kraatz was great..no pressure to buy gave lots of helpful info..I will love my new livingroom set
RJ Martin
Aug 16, 2019
I ordered a bedroom set from Ashley in mid July to be delivered on August 3rd from Saint Louis MO to Springfield MO when I moved into my new place. On August 1st I got a call and they told me that they didn't have the rails for my bed. I called customer service and asked them what was going on with the bed and the lady over the phone said "Well sir you're just going to have to be ok with a partial delivery." She did absolutely nothing to look and help me figure out what was going on with my bed. I was totally okay with a partial delivery but she did absolutely nothing to help. She then said the soonest I could get a bed was August 14th. The 3rd comes and we were told the delivery people would be here between 11:45 and 2:45. 3:00 comes around and we got no phone call saying they were coming. So, we called them and apparently they cancelled the delivery? I did the whole thing where I confirmed my order delivery date and time. The people over the phone told my mom over the phone they had cancelled the order for no apparent reason. Then they said the bedroom set would be delivered on the 16th with the bed. This morning (the 16th) I got a phone call from the delivery people and they said they had everything except the bed because apparently Ashley furniture lost my bed. So now we went from buying the bedroom set on July 14th and a month later on August 16th they have been unable to deliver my bed for the second time. Now I will not be getting my bed until the end of August. On the bright side I do like the furniture they were able to deliver. The quality is nice and its very pretty so I will give them that. But I would NEVER recommend doing home delivery. This process has been so much more complicated than it should be.
Jeffrey Benscoter
Aug 13, 2019
Ashley Furniture has been a complete nightmare since we left the store. We went with Ashley because they had a local store and could beat the delivery times of the bigger store 200miles away. I had one item that was scheduled for pickup. After renting a truck and leaving work early, I waited at the warehouse for quite some time for them to tell me that they had lost it and it would be delivered. They called later to say it had been damaged and I would need to pick out a new one. After picking out a new one we had trouble getting them to call us back to make sure it would get delivered. And now I was called and told that most of my delivery pieces aren’t going to be delivered on time. They don’t know when they will be in but they will keep in touch. Their response was that we could come in and pick out pieces that are not as popular. I am having to live without furniture and they are giving us the worst service that I have ever received. I spent a lot of money with them but it will be my last.
Leslie Eaton
Aug 12, 2019
Excellent furniture and service. After going to several furniture stores Ashley’s has the best selection, price and knowledge.
Jeff White
Aug 12, 2019
Fantastic!
Nick Smiley
Aug 10, 2019
Bought some really nice furniture with a exceptional salesman. No pressure sale with Jim. Great experience
Jacqueline Brown
Aug 10, 2019
Bought a dining room set and a swivel desk chair today ! Andrew was our salesman ! He did an amazing job and was very patient and knowledgeable ! I would recommend Andrew and ask for him again if I need more furniture at Ashley HomeStore
Roxanne Todd
Aug 10, 2019
Found my furniture and got a no interest while I pay it off. Can't beat that!!
Keith Trepagnier
Aug 10, 2019
Pushy sales people. Owner is horrible to work with
Travis Needles
Aug 09, 2019
Great service. Floor personnel were polite and very helpful.
Tiffany White in Highlandville MO
Aug 08, 2019
Russell James is a fabulous salesperson who makes things happen for his customers. He has taken exceptional care of us on more than one occasion and we'll certainly seek out his help for our future furniture needs. Thank you Russell!
Mary Roppolo
Aug 08, 2019
STORYTIME.I am honestly in shock with the lack of customer service I’ve experienced over the past several weeks while dealing with this Ashley home store in Springfield, MO. My partner and I purchased a sectional 6 weeks prior to our move. We opted out of monthly payments and paid for the thing in cash on the spot, nearly $1,200. We set the delivery for our move in day, August the 1st. The delivery guys arrive, but with the wrong color of sectional. We ordered beige and they brought gray. Fast forward, my partner talks me into just taking the wrong color, because our move had, at that point, already been stressful enough. It wasn’t a bad compromise and we would have been able to make it work. At that point the movers are attempting to get the sectional inside, and I use that term loosely. They were here for about 15 minutes before stating that they would be unable to fit the sectional inside and they left, keep in mind the sectional needs 31in of clearance. Our appliance guy came by an hour later and was able to fit a whirlpool double door 32in fridge through the door without an issue. The door simply had to be taken off the hinges, Ashley furniture didn’t attempt to do this. From that point on dealing with their in store associates has been a complete nightmare. We have been repeatedly brushed off and left on hold, we’ve been told there’s nothing they can do, we’ve been told our delivery fee would be refunded(it has not). I strongly urge you to save yourself the trouble and take your business elsewhere. It’s to much of a hassle and this company does not value their customers. Dealing with this location was by far the most stressful part of our move if that tells you anything. Now we have to spend our only day off renting a truck and picking the sectional up from their distribution warehouse and delivering it ourselves, due to the fact that they cannot seem to corridinate a time that will work with us for delivery, we work late and simply requested a morning delivery. Their staff can’t even seem to accomplish that simple feat for us. TAKE YOUR BUSSINESS ELSEWHERE I CAN ASSURE YOU THIS LOCATION IS A NIGHTMARE TO DEAL WITH.
Sara Longley
Aug 04, 2019
Kevin was so nice and helpful! He made everything easy and didn’t pressure me to buy anything I didn’t love. Very happy with my experience!
Sandy Watson
Aug 02, 2019
Cameron was very helpful and nice! He helped me pick out the best bedroom set for me, with the mattress. Go see Cameron, you won't be sorry!
J D
Aug 01, 2019
Do not recommend at all. This is not my first time buying furniture but first time with this location. I’m appalled at their lack of professionalism. Knowing the true quality of a business is experiencing the “customer service” when things are not right. Ashley has FAILED. I didn’t buy just a item or two. I furnished two rooms to only be given incorrect items and have it brushed under the rug. I paid several thousand dollars for correct items with good quality. Plus the delivery experience was subpar. They took weeks to get the items and then just showed up. It has been almost two weeks and no one is remotely attempting to help. Magically the managers are elsewhere doing more important things.
Andrew Mitchell
Aug 01, 2019
Never again!!! I’m new to the area but not new to Ashley furniture. Everything was fine when I placed my order for 3 bedroom sets and a dinning set. They were happy to take my money, but when it comes to delivery and customer service after payment they are the worst. I’ve yet to receive delivery of any kind. When I call the store, I get excuses not solutions. They are quick to argue with me, very poor customer service. It is 5 weeks now and I have an empty house. My wife and kids are sleep on air mattresses since we bought our new home. Very unacceptable. When you call corporate they promise a speedy callback with solutions. Its been a week since I’ve called and no call back. I will be getting my full refund and take my business elsewhere. Don’t be fooled by they’re fake 5 star reviews in between all the 1 star ones. Very misleading! Corporate really needs to get involved with this store in Springfield. SHAME ON YOU Ashley furniture!!! They are an absolute disgrace and a waste of time!!!
Sara Lynas
Jul 31, 2019
We had a great experience with our sales Representative Jaime. But then everything went down hill. We paid CASH for a new bedroom set scheduled the delivery. We called to confirm delivery and they said they would be there everything was great. We then had family take off work and help us move all the furniture out and sold it. The delivery men came and said sorry but all of the pieces to the bed are not there and the mattress would have to be placed on the floor! Who wants to place A BRAND NEW MATTRESS ON THE FLOOR? The delivery said u can take it or refuse it so we refused it called customer service and spoke to Semione who was AWFUL she didn’t have a care in the world! So we go back to the store and very nice representative offers to refund delivery fees so we said that was fair and they are suppose to deliver in a week NOW they aren’t delivering in a week but maybe one or two!! I called customer service and low and behold I GOT SEMIONE again she refused to transfer me to a supervisor so I’m on my way back up there to get A TOTAL REFUND AND ILL TAKE MY BUSINESS ELSE WHERE SO DISGUSTING !!!! I will never refer or do business with Ashely ever again!
Ashley Daugherty
Jul 31, 2019
We were looking for some very specific items and our sales rep really made a point to find what we wanted and in the color we wanted too! He made the process quick and easy!
Christus miles es scriptor
Jul 29, 2019
Beware!!! Horrible experience and still on-going. Awful Customer service from all staff Managers included. Ordered a month ago, paid in full no finance, and still have not received my correct order. Managers refused to respond to emails or phone calls. I guess if your not white and a local you will be treated like a second class citizen. Just don't do it.
Anjum Qureshi
Jul 28, 2019
It was overall a pleasant experience. The sales person was very knowledgeable and showed all the inventory possible for the beds we were looking for. The price was good and choices were abundant we enjoyed and eventually ended up buying complete two bedroom furnishings.
Michelle Krogh
Jul 27, 2019
Big Jim went above and beyond to help us with our purchase and we were very happy with the customer service that we received
Cortney Dueming
Jul 27, 2019
Donna was amazing!! She took the time to walk around the store with me numerous times until finding the perfect chairs for my new office. They were on clearance, so if she works on commission I couldn’t tell, because she treated me top priority throughout my experience. In addition she sent me links for other great additions to the office and made sure to follow up. I’ll definitely shop here again and ask for Ms. Donna. Thank you!
Edward Schneider
Jul 26, 2019
The selection is amazing. I wanted a memory foam mattress but wasn't sure which one. I got a chance to feel the difference and make an informed decision. No pressure just good customer service.
Yolonda Bossing
Jul 25, 2019
So happy with my purchases and Russel was a great help great decorating ideas.
Julia DeLuce
Jul 25, 2019
This was my first time buying a mattress and I was nervous. The salesmen and mattress expert made me feel at ease and were very kind. They each explained the science and established credibility for the mattress brands. They spoke of their own experiences and helped us make the best econimal decision for our household. The salesmen even offered to help us with the delivery on his day off. Thank you Ashley !
Joy Durington-King
Jul 23, 2019
We have purchased from them previously and had several good experiences, which is why we have been repeat customers. The prices could be a little lower, but when you combine the quality, customer service, and the knowledge of the employees, and then the ability to have it delivered and assembled quickly and correctly, its a great deal. We'll be buying from them again in the future.
Carly Engel
Jul 21, 2019
Kevin was really great, nice and very professional. He was never pushy and very helpful. I enjoyed my experience there and the furniture they have.
Melissa Dedmon
Jul 21, 2019
Jay Wasson was great he helped us find a great living room suite. We will be back for a new dining table.
Andy Anderson
Jul 20, 2019
Went in for sofa and love seat. Soo pushy. They had nice stuff just not what we were looking for but they were overboard trying to get us to buy a set we didn’t like and had told them this.
Charlie Wilson
Jul 20, 2019
Very helpful staff, great selection, Donna was great and helped us make our decisions
Terri Martin
Jul 17, 2019
I came in looking for new living room furniture. I have never purchased new furniture so it was a pleasant experience. Jeff made the process easy and was helpful in getting me the financing option that best met my needs. I'm super excited to get it delivered 😁.
Shamain Horton
Jul 16, 2019
Always an easy good experience at Ashley and with delivery!
Sally Jurgensmeyer
Jul 14, 2019
Came in to buy a couch I saw online expecting to have to hunt down a salesman.. I was greeted by friendly professional sales people who were inviting and generous. They helped me find what I was looking for and more! It’s amazing how much they give back to the community! They made the process very simple and easy.
Leslie Downton
Jul 14, 2019
Very friendly, funny and no pressure shopping experience. Highly recommend.
Tyler Hammond
Jul 13, 2019
K was extremely knowledgeable and very helpful. He took the time to work with us and showed us several different options. He was very patient with our toddler and took the time to interact with her as well as my wife and me.
Nathan M
Jul 13, 2019
John was awesome. Not pushy at all, was patient with us as we roamed the store for an hour until we found the perfect bedroom furniture. He was very knowledgeable and even sold us a similar mattress that was $500 less than the others we were looking at. Will definitely continue to use Ashley!
Roger Lsrson
Jul 13, 2019
Friendly sales staff, above average merchandise with prices to match.
Kristofer Booth
Jul 13, 2019
Went to find a new chair and ended up with a desk chair and rug as well. Thrilled they had exactly what we wanted.
Callie Lowry
Jul 12, 2019
Came in just to get an idea of what I wanted, left with a beautiful bedroom set. All the furniture there is absolutely beautiful! They have tons of options! Brad and Billy were incredibly helpful. They were patient with me and explained all the options to me in detail. They really made me feel right at home. I will definitely be going back when I need more furniture.
Jane Romines
Jul 12, 2019
Michelle W. was a great help to us with our purchase!
C Ungeheier
Jul 11, 2019
Very helpful and sales representatives are not pushy. Excellent prices and service.
Amy B (Auntx30)
Jul 11, 2019
Had already decided on what we wanted, went to the store to purchase we wanted to see it before confirming. Reps were mingling about a nice hello no pushing we told him what we wanted to see. Negotiations were made and we purchased what we wanted at the price we had set out on. The reason I am giving 4 stars is the salesman was very scruffy and unkept which was a turn off but not a deal breaker and the many hidden fees to wrangle around was a bit frustrating.
Terry Horvath
Jul 10, 2019
Get comfortable, this is going to be long...First impression of Ashley Furniture is that the experience is alot like buying a car. Salesman lined up in what they themselves call " losers row" waiting for the next person to walk in.The ONLY reason I'm giving them even 2 stars is because Greg our salesman was knowledgeable and actually seemed to want to help.But when you find the furniture that you want and discuss financing, you find out the posted prices are going up considerably... So their 0% financing actually costs several hundred dollars more than if you pay cash.My wife and I chose a $700 bed for our son that turned into a $1000 bed, and a $900 dining room set that turned into a $1300 set.We went through with it anyway...Delivery day scheduled a week later.On delivery day they were missing the rails to the bed, missing the entire sleeper sofa, 3 of the 4 table legs were damaged, and 3 of the 6 bar stools are uneven and wobbly.Delivery guys noticed that one stool didn't even have all of the screws in it. They found the correct rails for the bed and came back that night at 2130 to put the bed together.When our son sat on it, the rail disconnected and fell... It hadn't been installed correctly... The sleeper sofa could not be found.Called Ashley Furniture corporate, the store and everyone was sorry, but no one could tell us when this would be fixed. Customer service finally determined a new set of legs would be ordered for me to install and that the sleeper sofa would be delivered in another week.We received multiple confirmation calls, text messages and emails for the second delivery attempt. But two hours before the scheduled delivery time, Warran calls from local distribution center and says the sleeper sofa cannot be found. We knew this a week prior... Not new info to us...We are now being told we will have to wait three more weeks if we want the sleeper sofa.Megan who seems to be the general manager at the store has offered us a 20% discount on the table. They have now offered a 20% discount on the sleeper sofa also. Neither of these discounts even get down to the cash price if the items.And today we received a shipment of TWO table legs. Not the 4 that they claimed to be sending, or even the 3 we need to fix the table.I'm going to take time off work today and we are going to look somewhere else and possibly have them pick everything up and be done with Ashley Furniture. I hope they accept some responsibility and waive the 10% cancellation fee... I think we have made multiple attempts to have them fix this.I've been in retail since leaving The USMC and managed stores that probably did considerably more business and never seen such disorganization and putting off of blame before. Everyone is sorry, but no one can fix anything.
Paula Chamblin
Jul 10, 2019
I love this store the sales help was great he explained a lot about the couches and how they were made that helped me make my decision on my purchase. And the district manager help me get the best price she took time out and it was very busy to help me I very much appreciated that. I recommend this store to anyone that wants good furniture and great help.
K M
Jul 05, 2019
Great selection. Very friendly staff. Pleased with my visit.
Ron Huffman
Jul 05, 2019
Ordered a new couch, was given a delivery date of 4 weeks seemed a little long but went ahead. Received a call advising the delivery would be another 10 days. Now they want to deliver after 9 o'clock in the evening. O will NEVER DO BUSINESS WITH ASHLEY AGAIN I DON'T CARE WHAT THE PRICE. Btw you pay in full WHEN YOU ORDER and agree to a 10% cancellation fee for any reason.
Jennifer Ruble
Jul 05, 2019
I really like this store! The furniture quality is good and the prices are reasonable. The staff has always been friendly and helpful. Delivery team was great, too! I've made multiple purchases from this store over the years and will continue to do so.
Teddy Dykman
Jul 04, 2019
Great selection to go along with great service from Cameron!
cassidy rollins
Jul 04, 2019
Russel was very helpful and the store was clean and had a nice selection. I would shop there again.
Lindsey Percival
Jul 04, 2019
Andrew was a great salesman. He did not pressure us into making a quick decision and when we came back the next day he remembered us and was again very helpful in completing our purchase.
Shana Mitchell
Jul 04, 2019
Great furniture choice! Great service.
Virginia Wiechert
Jul 04, 2019
Loved working with Donna and Mr. K! We loved the Porter Bedroom selection and Donna was very patience as we thought through the sizing of each piece and what would fit in our space. We made our decision over 2 visits to the store. The paper work was super fast and simple. We've shopped Ashley before and we'll shop it again!
Steve Backer
Jul 03, 2019
Big Jim was very helpful in finding a mattress. He not only knew about the mattresses but was able to consult us based on our various sleeping style.Most stores just provided a a sales rep who could point to options and share the price. Big Jim was able to help us figure out our needs but was still able to provide us a greater value that no other store in town could.Don't think we'll be buying a mattress in the next 10 years, but if we do - we're absolutely going back to Jim.
Bryan Kendall
Jul 03, 2019
Great service. Our salesman, Michael, was fantastic. He answered all of our questions and he was straightforward about everything. We didn’t feel pressured by him at all and he made furniture buying an enjoyable experience.
Darren Juranas
Jul 02, 2019
I received great service and was able to bundle a kitchen table set and bedframe to save even more.
Brianna Sikes
Jun 30, 2019
Excellent experience! Nicki was very helpful and knowledgeable, she deserves a raise for sure! We will be back
Kim Schroeder
Jun 30, 2019
Best customer service that I’ve ever dealt with! From the time we walked in and was greeted by a fantastic salesman, Doug, who left us alone enough to shop but yet not forgot us. To the end when we dealt with the Manager, Jamey, who was just the absolute best, Ashley’s has won us over. 5 stars is not enough!!!!
Irving Savage
Jun 29, 2019
Very pushy salespeople
Ramsey Burk
Jun 29, 2019
Our sales lady was great! Bought a mattress and they matched the online price, in store. Overall good experience
Greens at Springfield
Jun 29, 2019
Absolute Best Furniture store, Best salesman- Mr.K, and they didn't even kick me out when my 5 year old took off his pants..... (he felt really "at home" at Ashley Furniture Home Store!! LOL)
Amy Stockton
Jun 27, 2019
I have bought all my furniture for my home from the store over the years and today was my very best experience. The sales lady who helped me was completely available and never pushy and gave me the right amount of space and after having a good conversation with me was able to also offer suggestions of items I might be interested in. Had a great time shopping today.
Amanda Newlon
Jun 27, 2019
I had a very poor experience with Ashley home online. The items I ordered were scheduled to be delivered after 2 weeks.Then they email me the night before delivery (after confirming everything in text and email) to tell me multiple items would be delayed. 3 different customer services agents gave me several different arrival dates. I asked to speak to the supervisor there and magically the supervisors were gone and unavailable. Nothing was done to aide the frustration. To top it off I was on hold 23 minutes.I do not recommend their online store unless you want frustration and poor customer service.
Ginger Wright
Jun 27, 2019
I bought furniture a month ago. 3 bedroom suits and a sectional couch, spent a lot of money. I requested that it be delivered and they changed the date with no notification. Horrible customer service and no deliver date still!
Ashley Havens
Jun 26, 2019
Great customer service! Ask for Brad. Excited to do business with a company that gives back both locally and global. Will definitely be back to ASHLEY Furniture!
Kaitlyn Palmer
Jun 25, 2019
We found a great bed set for a great price. Jim was very helpful.
Dick Jackson
Jun 25, 2019
Placed an order and paid in full, plus delivery fee on April 23 2019. We were told to expect a three week delay, which was fine. We have been rescheduled twice and are now expecting a partial delivery on June 26. We have had two family gatherings in our new home where we used folding chairs and lawn funiture, and we have been sleeping on a mattress on the floor since we moved in. We've had no luck talking to the store personel, but we're told by the factory that the store should never promise three week delivery, because the funiture is made on order. When we told a group of friends about our experience, a couple of them commented, you must have shopped at Ashley. Yes we did, but never again.
Kelsey Smith
Jun 23, 2019
I’ve been shopping at Ashley for years and today marks the best experience yet. Mr. K was amazingly helpful and made sure we knew all the options and got us the perfect deal. We walked out with everything we wanted!
Chelsea Mayhugh
Jun 23, 2019
Ordering my table was quick and easy.
Tara Horvath
Jun 23, 2019
Greg was awesome! Will definitely be shopping here again!Edit: After dealing with the worst delivery and set up ever, a year later and one of the couches looks like it's twenty years old just with normal wear. The frame, both the wood and metal parts are broken. The cushions look like flattened pancakes, and the fabric is a vast remnant of what it started out looking like it's awful! For the price that we paid, you'd think we would at least get a few years out of it. Don't even get me started on the "required" warranty that we paid $500 for. It's a joke and doesn't cover anything. If this is the quality of Ashley Furniture I would never. It again and would recommend anyone else considering to run away fast.
Eddie Hash
Jun 22, 2019
Russell did a great job helping my wife and I with a new table!
Terrance Stewart
Jun 22, 2019
Over priced. Customer service after the purchase is lacking
Chasta Jones
Jun 21, 2019
Everyone my husband and I spoke to was super friendly. We never saw anyone without a smile on their face. Everyone was friendly and very intelligent.
Debi King
Jun 21, 2019
No pressure sales, walked in, found what I wanted, bought it and can’t wait for it to be delivered. I was disappointed with two things, my salesman Doug failed to mention a 10% restock fee if I change my mind (It was an impulse buy) and additional $69.99 for delivery. My bad for not asking when cost was higher than expected. Free delivery is custom for our area so wasn’t expecting that.
Jason Long
Jun 20, 2019
Exceptional customer service. Went above and beyond what I expected. Very pleasant and easy to talk with. Jamey made my buying experience a pleasure. I will be going back in the future.
Stevie Slayz
Jun 20, 2019
Service was quick and easy. Bought a couch👌
charles wooten
Jun 20, 2019
The guy was very nice Jeff and helpful was not pushy at all will be back.
Tanya Iverson
Jun 20, 2019
Mr K is awesome... went in for a sectional left with 2 couches and a table!! Great product great staff
Danielle Mills
Jun 19, 2019
We ordered my son's bed from Ashley after I had a wonderful experience getting a bed for my daughter. They told us they no longer keep any beds in the store unless you want the floor model, we were a little upset but, we went ahead and ordered it, paid cash, set up a pickup date. We had to borrow a vehicle and my husband had to take the day off from work so we can get our things. We arrive at the distribution center, hand over our paperwork, the lady says "The bed isn't here, did someone call you?" No, we were never told to wait for a call, we set up a date to pick it up. Then she says, "it's probably here but, it isn't in our system having been taken off the truck. We're can't give it to you until we know it's off the truck." We asked if we needed to come back later, "no, we don't unload trucks until we are closed. You should just wait for the call." I called Ashley the following Monday, they tell me the bed has been in all weekend but, the distribution center is closed on Mondays so, I still couldn't pick it up. I set up a new pickup date and the lady on the phone tells me, "If you don't get this by this pickup date or set up another pickup date, it will be sent back to the warehouse." After they missed our pickup date then, never called us. An extremely frustrating experience. Can not in good conscience recommend. I don't like being jerked around and I don't want anyone else to go through it.Edit: We finally recieved the bed today. It is broken, right out of the box. I called customer service, we are supposed to take it back to the distribution center so, "they can give you a new one." I don't want to wait another month to get my child's bed. I emailed the escalation team and am waiting a response.EDIT: The escalation team emailed me, I updated stars.
Madison Clark
Jun 19, 2019
Ordered a love seat, sofa, recliner and two end tables in March of 2019. We paid for the items outright and opted for delivery. They informed us it was on back order and we would not receive it until early May. We said this was fine and left the store. A few days before our furniture was to be delivered in May, we hadn’t heard anything from Ashley Furniture so we finally called and asked for an update. The person from Ashley told me it wasn’t going to be available until the end of May. I was frustrated because I had to call and get this information and no one had informed me prior. We had sold our old furniture and were sitting on lawn chairs in our living room at this point. If I had known the furniture wasn’t being delivered I wouldn't have gotten rid of the other.So, the next “delivery date” in May comes and Ashley calls to inform us that part of our furniture is still not ready and they wouldn’t be able to deliver until June 13th. However, they did have part of our order and they would make a partial delivery. So, we opted to have them deliver the love seat, recliner, and end tables and wouldn't be receiving the couch until June 13th. So, yet again, our delivery date was approaching and we had heard NOTHING about our couch. So, the day before it was to be delivered, we called and asked for an update. And now, the couch isn’t supposed to arrive until the end of June. However we are going on vacation and won’t be able to receive it until July 13th. So, to recap we ordered furniture in March 2019 and will not receive it until July. Customer service has been absolutely horrible and I will never buy another thing from this store again. If they push my date back one more time I will be demanding a refund.
Amaranth Cramoisie
Jun 17, 2019
Great furniture, helpful staff. Id def shop here again
Destinee Gonzales
Jun 17, 2019
We have bought from Ashley's furniture before. It just seemed like the smart thing to do again now that we have bought our first house. We purchased a sectional from them this time and can't wait to receive it. The customer service we got from each sales representative was very friendly and professional. We love Ashley's furniture and we will be back again
Jordan Gonyea
Jun 15, 2019
TJ was new but fully capable, friendly, and got whatever information I needed before I made a final decision. I look forward to shopping there again in the near future for the rest of my home!
Charlee Newton
Jun 13, 2019
This was a great place to purchase a bed frame and couches. No pressure, kind, knowledgeable, associates. Mark M. Was great!
sharon smith
Jun 12, 2019
We have always been pleased with the service and professionalism of the staff. Cameron, especially was extremely helpful on our last visit resolving some issues. We will always be a loyal Ashley customer!
N W
Jun 12, 2019
Very big place, very nice place! The costumer service is really great.
Kevin Smith
Jun 11, 2019
Great selection and a very attentive staff. Ask for Jeff Kaegel. He is very thorough and knows his stuff. He will make sure you find what you're looking for.
Melissa Becker
Jun 11, 2019
Jay was so helpful and willing to run all over the store to help us find exactly what we were looking for! Their prices are reasonable for quality furniture and their staff is incredible at finding what payment options work best for you!
Gene Du Brul
Jun 10, 2019
Great place to find interesting furniture
Seth Gosnell
Jun 09, 2019
We purchased a King sized bed and furniture set a while back. Ben helped us in store and everyone there at store level went above and beyond for us. Then, things went South. We went to pick up our furniture set with a rented uhaul from the warehouse. The workers there seemed to be in no rush whatsoever. They finally had it all together and told me they would load it into the uhaul for me. Awesome! Except they neglected the TV I had in there (my own fault for putting a tv in a uhaul really) by throwing the boxes on top of it, breaking the screen. When we finally got it all home we looked at our “new” king mattress, still in the plastic, with a stain on it. We immediately called customer support who asked us to take a few pictures and email them out. I’ve the phone, we got into contact with a supervisor who informed me that they would send a team out to pick up my mattress and even bring me a new one so I wouldn’t have to worry about renting another uhaul. We waited a couple days and had not heard anything back, so we decided to give them a call. When we did, we were greeted by a severely rude associate who told us that we were wrong, we had misheard, and we HAD to bring the mattress back ourselves, then refused to let me speak to her supervisor. Now we’re struggling to figure out what we’re going to do about our situation, seeing as no one will give us any answers, and to top it all off, we’re MISSING pieces for our furniture set to even be able to put it together.
Marcia Westerman
Jun 08, 2019
I was in today and bought a bedroom set and a dining set. Kevin was fantastic! He was professional and patient! A true asset to the Ashley Home Store!!
Christy Myers
Jun 08, 2019
I always buy my furniture at Ashley’s HomeStore. My last 3 living room sets have been from there. Great quality! Great service with a smile. I recommend them to all my friends and family!
Skott Brooks
Jun 07, 2019
Don't but anything here. The don't honor the manufacturers warranty.
Hayden Scott
Jun 07, 2019
We were help as soon as we walked in and the service was great!!
Kendra
Jun 06, 2019
We went to the store mid April because we saw furniture online that would fit our living room really well. Salesman was nice and we were able to order quick and easy. Now let's get to the headache. Our furniture was supposed to be delivered mid May but because of a defect we only received our loveseat. First said it would be 2 weeks until the new one came in. Now we are being told our couch won't be in until end of June after multiple calls to the store but yet no calls to us. So for a full month my family only has a loveseat. They offered half off our delivery fee which is better than nothing but doesn't help the fact we have no couch and keep getting pushed back. Glad we paid for it back in May....😡
Johnny Vancil
Jun 06, 2019
Great experience. Was only “window” shopping and found a great deal.
Brenda White
Jun 03, 2019
We bought a gorgeous bedroom set today from this store. Our salesperson was Michelle. She was so fun and hilarious, we liked her right away. She was very laid back and not pushy, but got us every thing we wanted for a price we were very pleased with.
Sandy Dasal
Jun 02, 2019
Poor service. Had a sale but no product. Delivery over 2 weeks out. Decided to cancel order. Store would not call me back. Customer Service would not respond. Cannot get sale cancelled. Contacting Better Business Bureau.
AceButters
Jun 02, 2019
Got a great deal on a sofa and half chair with an ottoman. Beautiful, and felt so comfortable. From salesmen Greg Kraatz. Worked with us all the way through and found exactly what my wife wanted lol.
Sheila Lloyd
Jun 01, 2019
We dealt with a guy named Big Jim, He was not a salesman, he listened to our wants and needs, we left after he showed us what he had this morning, at 5:00 pm we went back to Ashley and ask for Big Jim, we bought our living room Furniture from big Jim. Thank you! It was a pleasure working with a good guy! No pressure! ❤️ Sheila Lloyd The Firm Real Estate LLC
Kristi Vandeweerd
May 30, 2019
My experience there was great. Waiting 2 months for my stuff to be delivered wasnt great. Then when they arrived i didnt have all my stuff. They made a second delivery then realized i needed stuff that the sales guy did not bring to my attention. My husband called they said they would give delivery free of charge. Just left there with them saying the account was not noted and theyre not sure they can deliver for free. I am dissatisfied with the customer service of this place. I seem to be an inconvenience for this company now that i have made my purchase if thousands of dollars. Not to mention when you hear a new employee asking for help and she is told to just figure it out. Way to go Ashley furniture store!
whitley Wooten
May 29, 2019
Jeff was very nice and helpful. Was not over pushy. Got a very nice couch getting it delivered.Well go back and buy more.
Coby Clark
May 29, 2019
Painless experience! Matt provided excellent customer service and made the process quick and enjoyable. No pushy sales or gimmicks. Great memorial day sale and great quality furniture!
Phantasmic Hope
May 28, 2019
Cameron was an incredible help to my wife and I when we were shopping for furniture for our first home. So glad we went to Ashley!
Connie Peck
May 28, 2019
We went to Ashley Home Store to get the mattress I had seen online. Andrew Blanton asked us if we needed help. I told him what I found online. He let me lay on something similar to the one online. He made sure I got the price I had seen online. I will shop at Ashley's from now on.
ben
May 28, 2019
jeff was very helpful. i purchased a couch and a loveseat. jeff got me the deal i wanted for the items i wanted. i will definitely be back to ashley.
Sarah Mayberry
May 28, 2019
Brad Thomas is awesome. Helps you find exactly what you are looking for. Made us happier than a unicorn sliding down a rainbow!!!
Lena Hahn
May 27, 2019
Service fantastic great furniture
Kathy Gray
May 27, 2019
Bought living room furniture today. Looking forward to having it delivered.
Katy Lee
May 27, 2019
Had a great experience at Ashley Furniture! Everyone was very helpful, and help me pick out great furniture. Thank you Ashley Furniture. A big thank you to Beth for helping us get it done!
Deana Brashears
May 26, 2019
Michelle was amazing. She went above and beyond for us while we were extremely picky. We will definitely be back. Thanks Michelle
Pam Pliler
May 25, 2019
This is my second experience with Matthew and he is amazing! I will continue to use Ashley for quality furniture and for sure ask for Matthew for all my future purchases!
Branden Stewart
May 24, 2019
Darn good place to go for good deals. nice and helpful employees.
Jennifer White
May 24, 2019
great customer service!!
brooke madison
May 23, 2019
Russel was a wonderful guy and helped us find the perfect love seat!
Melissa Piper
May 23, 2019
Jeff was very helpful and knowledgeable as we shopped for a kitchen table and sofa. We have purchased numerous pieces of furniture at Ashley and have always been very happy with our purchases!
Eliesha Hagemann
May 22, 2019
Nice furniture choices, lots of salesman (Kevin was nice and relaxed) but no call back when we wanted to know when our furniture would be delivered.
Renee Thomas
May 21, 2019
Absolutely the worst company to do business with! I have been told 4 different arrival dates for my furniture! The first arrival date was 5/13 and now it is 6/10!! Salesman said he would contact me back and I have yet to hear from him. Biggest headache I have ever dealt with in furniture shopping!!! Just go somewhere else!! Anywhere else!!
J Luna
May 21, 2019
We bought a tempurpedic that cost us about 6k in Jauary 2018. We were told all Tempurpedics go on sale at the same time so we didn't shop around just bought it. We we're charged $299 for delivery. When I got home I went on the Tempurpedic website. It said $200 off and free white glove delivery. We called the store saying we want to cancel the purchase and save $500. Our salesmen, Jamey Anders, offered us a store credit of the difference. We accepted that as I intended to by patio furniture that spring. BONUS I donated my mattress the day prior to delivery and when the time came the bed didn't. I had to call multiple times before they'd deliver our bed. The ergo base is disappointing to say the least.Fast forward to now. I went in to buy multiple things. They didn't even have to talk me into it. I knew what I wanted with exception of an oversized chair. When it comes time to purchase, they can't find my store credit and have no record of it plus Jamey doesn't remember us. Convenient. Plus, my partner was going to pay by phone with the same card used before and they wanted us to jump through hoops and asked why he was out of town. They said if we do it that way we have to wait an extra 2 weeks for delivery. Yet we could just order online and save the trouble. So I'm treated like a criminal when you guys scammed us out of $500. They offered me 100 off shipping then free shipping the next day which would be $219. So they won't even give back the Tempurpedic delivery charge. Pathetic. I was about to spend nearly 5k this time!I will be calling corporate tomorrow. I'll purchase off the website from now on. Also, now reading the other reviews, it seems the sales team says things they either don't know about or lie. I was told delivery included assembly and a negative Google review says they charge per item, or they wont price match online yet for me they were going to. Various other reviews include similar issues to mine. Seems like an untrustworthy store considering. So even if I did buy there, who knows if I'd wait 6 months to get my stuff. If this wasn't a chain store getting people in who knew the name Ashley, you'd be out of business. Misleading your customers and being purposely dishonest will get you no where.
Laurissa Jones
May 20, 2019
Bill helped us find the perfect recliner for Father’s Day that matched the sofa and love seat we already had. He was willing to let us check out every recliner multiple times to make sure we got the right one, and was never pushy or impatient. We will definitely go back and ask for Bill again!
Alyssa Mills
May 20, 2019
If I could give less then 1 star I would. We purchased couches from Ashley's about a year and a half ago and they are already in terrible condition. We contacted Ashley after we had had them a year to complain that the seams on the couches were coming undone. They did nothing even though we were still with in the warranty period. Today I contacted them to inform them that I could now see the stuffing through the seams only to be informed that the warranty was expired. Luckily I had bought an extra warranty. So they gave me the number of GBS. Unfortunately they dont cover seams coming open.. I will never buy from Ashley's again.
Zachary Oneal
May 20, 2019
We always have great luck finding what we want when we go to Ashley Home Store at the best prices. The sales team is great to work with us. They are able to answer the questions we have and help us get the best deal possible. We will keep buying our furniture there.
Susan Chase
May 20, 2019
My second purchase with Bethany. Always, Always takes care of us.Chase & Wallace Family
Mallori Milligan
May 19, 2019
Ashley’s has great customer service! We had to come back 2 separate times to measure furniture to see if things would fit in our house. Either time we were not pressured to buy and they made us feel at home. We only shop at Ashley's , due to their great quality furniture and great staff. Make Ashley’s your next only stop for furniture
David Schepp
May 17, 2019
The customer service was outstanding. They very helpful and knowledgeable in helping to provide what we had in mind. I would highly recommend them for your furniture needs.
Jenay Nelsen
May 15, 2019
I enjoyed the attentive, yet no push salesman.We bought z sectional with ottoman, a sleeper chaise and a sleeper chair for when our 10 grankids visit (hopefully not at once). Our salesmn made recommendations to fabric to accompany our 4 dogs.Can't wait to have it delivered.
HAROLD METZGER
May 13, 2019
Gregg and Vicki are not only good salespeople but they are a pleasure to work with. I fell they were very helpful in finding the right furniture for us. They also worked to get us a good price that fit into our budget.Gregg also took care of a small charge that I thought was very nitpicking. By doing this it most certainly raised my evaluation of Ashley to very high.Thank you for a good shopping experience with nice people.Harold E Metzger
Pamela Fisher
May 12, 2019
We knew what we wanted. Got what we came for. The problem comes in when you are 'checking out ' took 30 min plus to buy one mattress and a mattress cover. And we didn't request delivery because there's a fee, but we can't pick up till May 22nd.
Leslie Smith
May 11, 2019
Greg Kraatz was an amazingly helpful and kind salesman. We found just the right furniture for our new home at the right price thanks to his help!
Jennifer Page
May 11, 2019
Jim was FANTASTIC to work with. I couldn't have asked for a better sales associate to get to know. He made us feel at home and welcomed in the best way possible. Jim guided us in the best decision and I am SO excited to have my new sectional in my home now. We visited the store on Monday night, inquired on Tuesday and came back for Jim on Friday. He was with us through the whole process from finding the perfect piece to paying for it in the end and made it SUPER easy! My husband and I will be coming back to this store to see Jim for any of our needs in the future. This was truly the BEST shopping experience I've ever had with a retailer! Thank you Jim and thanks to Ashley on Independence in Springfield, MO!
Brenten Blake
May 10, 2019
Part of our furniture kept getting delayed until we finally canceled and purchased elsewhere.
Brian Bennett
May 07, 2019
Jeff was great. He was patient and not pushy. He made sure I got everything that I needed and went above and beyond to ensure I got it at the earliest date. I will only shop with him from now on!
travis routh
May 06, 2019
Good experience, sales staff not pushy.. got me in and out with what I wanted
Mrs Me
May 06, 2019
We purchase all our home furnishings at Ashley’s. Great quality at good prices. Typically we get excellent customer service. Yesterday we went in to purchase a new sectional. We walked around the entire store for over 30mins before someone spoke to us. Granted they were busy but many employees were not with customers. We finally asked an employee to help us check out. We decided on our purchase without help from an employee. Only reason we purchased here was because Ashley’s always has exactly what we are looking for. When we did find an employee he was very friendly and answered our questions. We had an ad on our phone that had our sectional at a lower price and he price matched for us.
Donna Sisco
May 04, 2019
Matt let me try every mattress until I found the perfect one!!! Couldn't of had a better experience. I'm very excited about getting a new mattress.
Levi Brookshire
May 02, 2019
Kevin was very helpful and courteous and got me a fantastic deal on my purchase of my new couch, recliner, and end table. I highly recommend finding him when you come to the Springfield location!
Kylie and sarah
May 02, 2019
Bought an ottoman, they priced matched their online sale. Excellent service was in and out within 15 minutes!
linda N
May 02, 2019
Our experience at Ashley went great. Our salesperson, Andrew, gave us plenty of time to look around on our own and then was extremely helpful with the information we needed to narrow our choices. Ultimately he was the best we could have ever hoped for with completing our purchase. We found what we were looking for at Ashley and Andrew was the icing on the cake!
Joshua Henrichs
May 01, 2019
Very friendly and polite staff a great selection of furniture and overall very hospitable atmosphere
Damon Cansler
Apr 30, 2019
Very attentive and friendly. Made the buying process easy.
Meshila Mullins
Apr 29, 2019
We had a pleasant experience with Mr. K! He was very helpful and a super nice guy!
Micaela McKinney
Apr 26, 2019
Stuart was amazing and helped my boyfriend and I our so much! we initially went in just to look and left with whole new living room and bedroom setup! Stuart is your guy for furniture and is so helpful!
Samuel Hall
Apr 26, 2019
Amazing customer service. Stewart helped us with everything and made the process so much fun and stress free. 10/10 would recommend!!
Christina Neal
Apr 25, 2019
Worst experience ever. We asked the lady that helped us how long it would take for delivery and she said "oh we'll figure that out" did not tell us until after she came out with the receipt We didn't even give the ok for the purchase yet. She did not communicate with us very well. We kept asking her what the total would be and she just kept throwing out random numbers didn't tell us about delivery charge or warranty fee. And to cancel there is a 10% restocking fee Also she over charged us for a mattress protector that we didn't even ask for or want. Also found out if you want them to assemble furniture its $29 PER PIECE. Needless to say we are going to cancel the order.
Alicia Epps
Apr 23, 2019
We had a wonderful experience today with Greg! He was patient, kind, knowledgeable, and helped us pick out beautiful furniture for our entire house. We will be so happy in our new home! Thank you, Greg, and Ashley Furniture!
Jeanne Lee
Apr 22, 2019
We had checked a lot of online sites including Ashley’s. We then headed to various stores, some of which either jumped on us the minute we walked in or could have cared less that we were there. Then we went to Ashley where they let us browse at our leisure, which is great being my husband is 90 yrs of age. We found a recliner we like and then clear on the other side of the showroom found side chairs we liked. We talked to a lady named Bethany Monica and told her that if possible we needed whatever we get today or tomorrow as we had sold some furniture too quickly and now have nothing comfortable to sit in. She explained that they are a showroom and she’d look to see how quick she could get what we want. When she said she could get it in a week that would be okay with us. Then I got to wondering if the accent chairs would look alright in the same room and asked if there was some way to see. She said “no problem” and proceeded to pick up the chai and carry it across the showroom and place it next to the recliner. Perfect match.If she had not done that I probably would have just bought either the recliner or the two accent chairs. This woman is a real professional and I shall definitely buy ALL future furniture strictly from Ashley. Cannot recommend them enough. My score for them is A+++++++++
John Jager
Apr 18, 2019
Lots of furniture and accessories,,different styles and
Vicki Buraczynski
Apr 15, 2019
I have never been in Ashley furniture before. I thought it may be too expensive but I was so surprised at the prices for quality furniture. My sales person Nikki was amazing. The computers were down but they were going old school without a flinch. I will buy again and tell everyone I know. Thank you!!
Kinsley Graham
Apr 13, 2019
It was a good experience for first time couch buyers, salesman was amazing and worked well with us. Being picky and not knowing what we really wanted he really helped us narrow it down. Will definitely be going back in the future to purchase more.
Betty Garton
Apr 11, 2019
Salesman very helpful, item purchased was in stock and delivery quick.
Jesi B
Apr 11, 2019
Terrible experience. I wouldn't know if my furniture works because I still haven't received it! The salesmen said it ships in days, the paperwork said up to a month, it's week 6 now...I also tried to get a refund and go elsewhere but you can only do that with the sales associate that you purchase from. He currently is never at work nor does he return calls. I wish I had purchased online and will never shop at Ashley again!
Andreas Brown
Apr 07, 2019
The staff at this store were all friendly and not pushy when discussing options. The store had great deals and made it feel like the would cater to all income levels. My associate Michael was amazing through the entire buying experience and definitely left me feeling confident in the products and company with his knowledge/expertise. The managers and on floor associates also had a very good relationship as evident when Jay and Michael were both interacting with me. Would/will definitely look to this Ashley home store when I have any further furniture needs.
Andrea Keitges
Apr 07, 2019
The first time we went was amazing!!! But I went back to shop for one of my cabins yesterday and was not greeted once...when I had a question I had to find someone who then sent a very rude guy over to help me. Since I was shopping around he implied that every where else was junk and teased me when I tripped on one of their rugs...so distasteful...let me tell u l...if I was well off, I would not be shopping at Ashley...I shop there because it is good value for the price so noonoe there should call other places junk cuz it is like I said, decent for the price...i won't go back unless I absolutely have to....
Margaret Inmon
Apr 05, 2019
Nikki was amazing! She wasn’t pushy or hovering! She made picking out furniture for my new room so easy! She was so great! I cannot day enough good things! I will always buy furniture from Ashley home store!!!
Barbara Thomas
Apr 05, 2019
Andrew Blanton met us at the door and asked what we were looking for. He immediately took us to all styles and price ranges available and answered all our questions.Everyone was friendly, professional, and helpful. So helpful that we bought a lovely, comfortable 3 piece living room set before we left.We highly recommend Ashley HomeStore for your home needs.
Edward Young
Apr 04, 2019
Purchased Ashley's furniture for years. I had a terrible time with the warranty. Warranty was being handled by a third party. Ashley's stepped in and made it right. Couldn't be more happier. #springfieldfurniture
Ken Buttram
Apr 03, 2019
Although furniture is well made, it takes 2-3 months for your order to arrive. Update: one of our items just got pushed back AGAIN!!! This will make it 4 months!!!
tyler phillips
Apr 03, 2019
Very informative staff great selection fair negotiating
William Johnson
Apr 02, 2019
We loved Nicki she helped us find the perfect furniture for our new home . She wasn’t pushy which made us appreciate her more .. she did a great job ..
Sarah Royal
Apr 01, 2019
Michelle was very helpful last weekend. Today I went back in to check on the reclining sofa we had inquired about last weekend. Michelle wasn’t in yet, but one of the other salesmen stepped in on her behalf to help us purchase the sofa. I will definitely go back to Ashley HomeStore for any future purchases. Thank you!
Dustin Goodman
Mar 31, 2019
Updating my review. Ordering in store went like a breeze. Sales person was very helpful and knew the product. Ordered our sectional and was given a delivery date of roughly 6 weeks from ordering date. 2 days before scheduled delivery we received a voicemail you could not understand. After calling back we figured out part of the sectional was on back order and they had to push delivery back 2 more weeks. I called the local store twice that day and once’s the following day in attempt to have it made right seeing as they waited so long to let us know. All 3 calls, I was told “I will get with your salesperson and call you back.” Never heard back so finally I went to the store on our scheduled delivery date. They were as helpful as could be at this point. Refunded the delivery fee and offered to deliver part of the sectional. Won’t ever shop at Ashley again
Mason Staley
Mar 31, 2019
Mr. K was awesome. Very polite and personable. He did everything he could to get us a great deal and got us out the door happy and well within our budget.
Stephen Dye
Mar 31, 2019
Very nice staff, love the companies program of furniture sales helping build clinics in needing areas and mattress sales helping give beds to those who have none.
Paul Baldridge
Mar 31, 2019
Bethany and Jim were great! We bought a living room set and mattress and they were very knowledgeable with both. Financing had great options as well. I would definitely recommend Ashley Furniture!
Maria Gracia
Mar 30, 2019
I love Ashley HomeStore because they have a wide variety of items. The prices can’t be better. I always get smiles and great customer service.
Andy Weeks
Mar 29, 2019
Absolute garbage company. Customer care is rude and unhelpful. Did not find a helpful worker in the 5 hours speaking with people in store and on the phone. Completely horrible company.
Lydia Clark
Mar 29, 2019
Went in with money in hand to buy a couch walked out with out one and went to look at other stores due to very rude service. way to loose my business.EDIT THEY RESPONDED TO THIS REVIEW SAYING TO CONTACT THEM I DID THEY DID NOT RESPOND. NOT SURE WHAT THE POINT OF THAT WAS
Rochell Brown
Mar 28, 2019
Doug was very helpful and professional. He quickly answered any questions I had and made the process quick and easy. He knew exactly what type of sofas to show me based off my requests and wasn’t pushy or sales aggressive. Store was clean and well kept. Overall a good experience and am looking forward to having the new sofa delivered.
April S.
Mar 26, 2019
Tip: if you decide to buy from them, do *not* sign off on delivery/installation/pick up until you've looked over each item, top to bottom!I'm so tired of having to fix, or getting frustrated with, every piece of furniture I buy from Ashley Furniture. Odd looking ripples in our tufted headboard I have to look at each night, excess fabric sewn into seams here and there on our couches, a dresser leg unattached, bed frame side board's bolt threading missing, saw dust grains left and painted over on a dresser, a four poster bed finial's screw glued in sideways; the list goes on. Why wait 4 weeks (give or take) for poorly made furniture? I love their designs, but their quality is horrible.
Ervin Paras
Mar 26, 2019
Got a good deal at Ashley's and Mr. K did a fantastic job! Will definitely have a repeat business with them. 👍🏻
Jesse Selby
Mar 26, 2019
Have bought lots of stuff from Ashleys and love it.... I get my new kitchen table tomorrow!
Chandra S
Mar 26, 2019
I ordered furniture from Ashley's in January not to be picked up till April well they kept sending text saying its ready for pick up in January Febuary and March I called in January and February and they said no dont worry it's in the system to be picked up in April I said ok. Well I got 2 text in March so I just decided to pick it up. Saturday 3/23/19 I went to pick it up they didn't have my rails for the bed and said they would do free delivery since it wasnt there. I get a call later on Saturday and schedule a pick-up for Wednesday after 5:30 lady said okay no problem. I then get a text from Ashley Furniture on Monday saying your order will be available for delivered between 1:45 and 4:45 on Wednesday so I called the number that it gave me and spoke to Nikki and told her that that time frame would not work as I was scheduled it for after 5:30pm then Nikki proceeded to interrupt me saying time frames are non-negotiable time frames are non-negotiable time frames are non-negotiable so I asked to speak to her supervisor and she said one's not available. I did call them back and asked for a supervisor. I was told one was not available again and one was supposed to call me back at 215 today and it is now 230 with no call.Then Ashley's furniture called me I explained what had happened and she said that it would just have to be switched to a different day. I say no it can not be moved I tried to pick my stuff up and it all was not available so they need to have my time moved to the the one we agreed to she said we can not do that. I said then I will be returning the items this weekend since they can not do what was agreed upon.
Norma Mendez
Mar 26, 2019
Very friendly staff and beautiful furniture would definitely recommend and I am coming back thank you Ben 🤗
P.Justin Bruce
Mar 26, 2019
Andrew was such a wonderful salesman! 100% better experience than what we had last time. Helpful, not pushy & genuinely kind. We're debating on pines new furniture for a living room, but I've decided that we will go back and visit Andrew when we are ready!
Rachel Lene
Mar 25, 2019
Everyone welcomed us with a wonderful smile and attitude. Greg Kraatz helped us find what we were looking for and then some. I am extremely satisfied with our visit and our purchases. Thank You Ashley Homestore and Greg for helping me and my family find the perfect furniture for our home.
Teri Fortner
Mar 24, 2019
The staff at Ashley let you feel at home! They are friendly and helpful! We enjoyed the experience and will be back!
Jaime Ussery
Mar 23, 2019
If I could give negative stars, I would! We ordered bedroom sets for our kids and were given a delivery date of 03-22-2019. I went ahead and took the old beds apart because of my work schedule on 03-20-2019. I was contacted later in the day on 03-20-2019 to confirm delivery, however I was told my sons bed was on back order due to manufacturing. Mind you we had already waited 4 weeks for the product we had already paid for. I was told it would be an additional 2 weeks for my sons bed, making it a total of 6 weeks. I called the store and complained and all they could say was "sorry, if we could get the bed there faster we would". I don't believe they should sell product they don't have. I requested the floor model be sent and the store could wait the additional 2 weeks for the bed and I was told that was against policy. I will spend a little more money and go somewhere else from now on. Ashley will no longer get any of my business and I would not recommend them to anyone!
Jimmie Kelley
Mar 22, 2019
Got my entertainment center for 1,800.00 and am very pleased...Got my couch with electric recliners on each side and a swivel rocker recliner for almost 1, 900.00 and it is cheaply made garbage...
Lisa Allen-Clay
Mar 17, 2019
We went in to ‘just look’ for a new bed set. We were approached to be told of the sale going on and to see if we needed any help or had questions. There was no pressure to buy and we did not feel pushed into making a decision. Our salesman was personal and fun. We will definitely be back for future purchases!
Ericka Arner
Mar 16, 2019
Great customer service and beautiful furniture!
Donna Lewis
Mar 16, 2019
Absolutely the easiest shopping experience for furniture I’ve ever had. Ended up with more than we initially went in for, for no more money. Great salesperson!
McKenna Bohannon
Mar 14, 2019
I don't like leaving negative reviews on businesses, but it's gotten to the point where I'm questioning if I'm going to get my furniture!We ordered/bought our furniture on January 25th. In store at the time of purchase we set up a delivery date for March 9th (super far away) because of the fact that they had to order the pieces. Understandable. It was a few weeks before the 9th and we got a confirmation text message asking if delivery of the 5th was correct. Well no, it wasn't because I work throughout the week and can't be home to wait for someone to deliver furniture, and since it was set for the 9th, why would they be asking about the 5th?? We responded to the text with 'no', and a message replied that someone would be contacting us shortly. A week passed and still received no phone call, so I called the actual customer service line in the paper work that we got from them and it turns out that our furniture wasn't even schedule to be delivered to our house at all! How is that even possible!? So the lady I talked to went ahead and scheduled it for March 16th (almost 2 months after we've bought our furniture) and so here we are today, the 14th, and I got my confirmation phone call for delivery being this Saturday, the 16th, and they tell me that my furniture can be partially delivered, but not fully because there is STILL a piece of my sectional (love seat section) that has been delayed, after almost TWO MONTHS. On top of it all, when I asked the lady on the phone if I could have the 'love seat portion' of my couch that's delayed, if it can be shipped to store so I could pick it up, they said they couldn't do that because they don't ship to store anymore. What? How do people pick up from the store all the time then?Not happy at all, and if I don't get this fully delivered within the next week, I will be calling for my money back. I have spent way too much money on a new dining room set and a sectional to have it be delayed this much and to have had so many problems. I should have had my furniture at a MAXIMUN of a couple weeks after purchase. I will be going else where in the future.
paul schmitz
Mar 13, 2019
Great experience, salespeople were very knowledgeable and friendly.
Cathy Ussery
Mar 13, 2019
Extremely horrible customer service from the time we walked in ... hard to weigh out the deal we got on our new mattress vs worst customer service ever.First, the salesperson was incredibly rude to us & her manager saved the sale on Feb 9.Then, we were told to expect our mattress & base would arrive on a certain date - Feb 22. We called the store the day before to confirm pickup only for them to tell us that wasn't going to be available until early March, like after the first week of March!We called very dissatisfied since we had made arrangements to pick up our stuff & were able to get them to deliver it instead.We were told someone would call us to give us a 3-hour window of when it would be delivered on March 9. So we called on Friday, March 8 to since no one called us yet only to be told that it was never changed for delivery & we would have to pick it up. Then, they said even if they changed it to delivery now we wouldn't be getting it until the next week since there weren't any available appointments.No additional discounts or compensation offered - NOTHING! By the time all of this played out, it was past any available comparable sales so we couldn't cancel our order for a refund & shop somewhere else for the same kind of deal.Never again with Ashley Furniture!
Carol Williams
Mar 13, 2019
BUYER BEWARE, unfortunately it is 3-12-19 and I still have no furniture, lots of unfulfilled promises. Do not purchase unless you can have your furniture picked up same day. I wish the in store customers service was the full story. Be careful about being offered the 6 month no interest, Ashley Furniture applies for a credit card for you whether you want it or not, that way they can tell you how much more they can sell you. I was surprised when I received a credit card in the mail.Wonderful experience, Bethany gave us time to look at all of the options we liked. Bethany also made sure we had all purchase options for each of the items we were interested in. Excellent customer service and I can’t wait for the delivery of my new furniture. So disappointed in this organization. Just read reviews on the other websites before you purchase.
Annette Bennett
Mar 12, 2019
Very disappointed with Ashley Homestore. They will not honor their own instore credit for unused purchase protection plan. Manager would not come out to discuss problem, sales people tried to help but expressed the feeling of getting the “brush off” from management. We thought a compromise had been reached only to receive a message by phone 30 minutes later that they would not honor it. Will not do business there again and would not recommend dealing with a company that definitely will “brush you off”, send you out the door and then make a cowardly telephone call to say you’re out of luck. Sad way to do business.
Karen Fields
Mar 11, 2019
Excellent customer service; wonderful selection of furniture styles. An acre and a half showroom and not a speck of dust anywhere! Cameron is, without a doubt, the best sales associate I have ever worked with - he could all but read my mind and knew where every little, or large, piece of furniture was. Fabulous!
Kayla Davis
Mar 10, 2019
We have always had a great experience at Ashley Home Furniture. They have always been our number one go to place for furniture in our home. However our most recent experience has changed that. We visited the Springfield location on October 18th and ordered a sofa and a chair with an ottoman. We were told by our sales representative that it would arrive two weeks from that date. Around two weeks later, I reached out to our sales lady to get an update. She let us know that it had been pushed back another week and asked us to reach back out to her on November 11th. When my husband called, we talked to a call center and they said it would actually be five more weeks! Our sales representative assured us that it would not be five weeks but still another two. Every single time we reached out only to hear it would be pushed back two more weeks. Then we were told that the color had been discontinued and we were third on the list. The level of service that we received from our sales rep was far lower than any service we have received in the past. After over a month of waiting, we decided to cancel our order and make a purchase somewhere else. We have always loved doing business with Ashley Home Furniture in the past and would like to in the future but this most recent visit will definitely make us think twice.
Kelly McLellan
Mar 09, 2019
We had a great experience at Ashley. The sales people were very helpful and not too aggressive (I like being left on my own to wander). We are very pleased with our purchases and will definitely shop there in the future!
Darian Erwin
Mar 07, 2019
I cannot say enough of the service and time given to us!! Bethany was AMAZING and helped us through the whole process. She was so helpful and kind, answered every question we had and had patience through the whole process and we were there for about 3 hours! We found exactly what we were looking for and never felt like anything was pushed on us. Bethany was honest and looked for our best interests first. We will come back and we will be asking specifically for her. Would highly recommend. Thank you all so much, you will see us again soon!
Megan Flynn
Mar 05, 2019
The service was good. There were plenty of salesmen on the floor to assist us. We didn't end up purchasing anything, but they didn't complain about my kids wanting to sit on every chair which I really appreciated.
ViolinMasterTim
Mar 03, 2019
Great service, go see Scott Graham, he's the best.
Christyn Hatmon
Mar 03, 2019
Michelle was so patient and kind! She helped me with different options. I'm the most indecisive person ever so it was nice to have a sales person who wasn't pushy. Thank you so much!!!
Sharon Lewis Hamblett
Mar 03, 2019
I have been looking for the perfect deal on the perfect couch for some time and I found it at Ashley Homestore thanks to Brad and Ben! I had gone in looking for a blue sofa, (not too dark, not too light) and when Brad walked me straight over to the perfect one! Being the indecisive person that I am, I left without getting it. No hassle, no following me out the door to try to get me to change my mind. Just a "Well, you just take your time and think about it, and have a great day!" After looking a couple of more places, I came back a week later ready to purchase. Brad was super busy with other guests, so Ben finished the deal. Thank you both for your patience with all my questions and indecision! I will definitely be going back. Can't wait for my couch to arrive!
Mary Hogan
Mar 03, 2019
Great service, explained everything and no pressure
Cory Garrison
Mar 02, 2019
Very friendly and helpful staff, Bethany was patient with us and had a great attitude!
Richard Stokes
Mar 02, 2019
Salesman wasn’t to pushy and didn’t follow us. We found a cheaper price online for the same set we were looking at. They beat it by a few dollars and made it a simple process. Wish shipping would be faster though. All in all great shopping experience again at Ashley Homestore in Springfield, MO.............Update: Waited a month for delivery. Called and confirmed delivery 2 days before delivery date like they said they would............ but then called the next day and said it will be 3 more weeks cause we don’t have the item you purchased. Not happy at all. How don’t Ashley Furniture have an Ashley couch..........done with them after this.
SuperBowlingdude
Mar 02, 2019
Did our research online before going, which helped. But our salesman was helpful and quick. We were in and out within 30 minutes, sale completed and a happy wife! No complaints
Jocelyn Schwab
Mar 01, 2019
This was our fouth large purchase at Ashley HomeStore. Every time has been a wonderful experience for us. Our sales rep Matt remember us from a year ago by name i might add! He was more then patient with us and looked up every piece of furniture we were interested over 4 bedroom sets in total and because he remember we like our furniture as quickly as possible he made sure to check when they would be available for pickup. Wonderful customer service and extra bonuses for returning customers, this company knows how to keep loyal customers and have them coming back for future purchases. Im sure it wont be long until we go back again. :) Thank you to all, very friendly and would highly recommend to anyone!
Terri Yardley
Feb 27, 2019
My wife and I visited this store multiple times over the last few weeks and ended up falling in love with a new living room suite. We finally made the purchase and Greg was super helpful. He listened to our concerns and answered all of our questions. He was a real pleasure to work with. We will continue to go back to Ashley for all of our furniture.
cliffclipper
Feb 25, 2019
Good values for the price. Excellent quality
lovie love
Feb 24, 2019
Michelle was awesome and very patient. My only complaint is the shipment and delivery timeframe is way too long to get your merchandise. The couch I wanted was going to take over a month to be delivered.
Amanda Frealy
Feb 24, 2019
Ben was very, very helpful. First time buyers and this was a big investment for us. He made us feel comfortable with our decision and there was no rush. He wanted to make sure we were going to leave with something we loved, not just settled for. We will definitely be making our future furniture purchases here!
De Rogers
Feb 23, 2019
Wonderful experience! Loved Nichole S.. She made furniture shopping fun! Very informative and helpful!, It was like shopping with a friend.
Stacy Brockman
Feb 22, 2019
Super nice salesman not pushy at all. Was very nice and we love our electric loveseat it's very comfortable. We always buy our furniture at ashleys. They have so much to choose from
wayne foxall
Feb 21, 2019
Very helpful salesman named Andrew. Large selection fair priced
Robin Hulse
Feb 21, 2019
They do not answer phone.
R Kilowatt
Feb 20, 2019
We were looking for a television stand with a built-in fireplace. The associate that assisted us was extremely helpful and took the time to show us the ones we were interested in without any pressure to buy them. Even when we said we were going to other stores to look at similar furniture, he didn't try to keep us there. He also knew what details were important for those type of furniture. We were very glad we went there and after we looked at a few other stores we returned to Ashley and purchased the TV stand / fireplace.
Hannah Spencer
Feb 20, 2019
We head a great experience buying a new couch. Nicole was really sweet and helpful! She was also patient which was great for us since we had two little ones with us.
Bob Roberts
Feb 19, 2019
Great service and friendly staff. Mathew Enders was professional, knowledgeable and helpful.
J Ivory
Feb 18, 2019
Easy, no pressure buying experience. Jeff Hulse was great to work with. Would highly recommend speaking with Jeff for your next purchase.
Randi Williams
Feb 18, 2019
We had a great experience buying some new furniture and a new mattress at Ashley! Ron helped us out and he was fantastic! We went in looking for sofas and left with so much more! They were great helping us with financing and directing us towards the best options.
genise carnelison
Feb 17, 2019
Shopping for my mom, she needs a recliner for an upcoming surgery. Manager understood our needs and helped us find the best one
Get Lost
Feb 16, 2019
Great service always willing to find what you want. Great payment options and fast delivery. Selection is best in town.
Sue and Dave Kidder
Feb 15, 2019
We were so pleased that this store had exactly what we were looking for. We had checked so many other stores. Everyone was so nice and helpful. They made us feel like we were all old friends. We will be returning for more items.
James Sullivan
Feb 15, 2019
There was no pressure from the sales associates, yet they were helpful, knowledgable and patient. They were to set me up with exactly what I was looking for at a reasonable monthly payment. Very pleased. Will return for more purchases!!!
Leonard Murray
Feb 13, 2019
Great place enjoyed finding our new furniture
Kellie Lile
Feb 13, 2019
My salesman Tim was not pushy. And I need my furniture to be delivered within 4 days. He pulled out all of the stops to make it happen. My son is coming home for a visit. He's in the military. And when I told him that he boasted to other people about him being in the military like he was a proud dad and not a total stranger. I love ashley furniture. Thank you for taking care of me.
Linda Carter
Feb 12, 2019
Enjoyable furniture buying experience! Mr K was professional and knowledgeable. No pressure, just info. Returned for another item and will definitely shop Ashley in the future. Thank you Mr K and staff!
Adam Van Becelaere
Feb 12, 2019
We had a great experience at Ashley furniture! The salesmen were very knowledgeable and answered all of my wife's questions (there were a lot of questions!). We won't hesitates to come back next time!
Seth Norris
Feb 12, 2019
Ended up with the couch and loveseat I wanted and got it for a really good price.
Aubrey Curbow
Feb 10, 2019
Sherri was absolutely fantastic to work with. She compared two different bedroom sets that we liked and found us ways to save. She also found us a very comfortable sectional and hooked us up with an adjustable bed base also. I highly recommend looking for her next time you go to find your dream furniture!
Shane Pierce
Feb 09, 2019
Jay Wasson was fantastic. He led us to exactly what we wanted. He was patient, friendly, and kind. He made our buying experience fantastic. The manager visited us and told us about how we were helping people in foreign countries receive health care as well. It was awesome .
Eloise Thomas
Feb 05, 2019
I appreciated that I got great service and assistance finding what I was looking for but it wasn't a Hard Sell. The sales person was not pushy. Just helpful.
Bailey Gavin
Feb 04, 2019
Very disappointed in the delivery time I ordered a set of furniture almost 2 months ago and still have not received it. I was told the day I ordered it would only be a few weeks max. I called today and they still are saying the couch I purchased is not in. Frustrating to pay so much and not receive your items.
Susan Cordova
Feb 04, 2019
We met David as we entered the store. He was super. We found the perfect assemble for our new living. We are thrilled with our purchase. Thank you for the super easy furniture purchase.
Carolynne den hartog
Feb 03, 2019
Great service by Craig, looking forward to receiving my new table and chairs!
Leann Reed
Feb 02, 2019
The WORST experience I have ever had buying furniture! From corporate all the way down to the delivery drivers! Please save yourself the heartache and purchase furniture somewhere else. Their furniture is not good quality, and their customer service is terrible!
Peyton Powers
Feb 02, 2019
We recently made a purchase, and Jay was great! He had everything ready in a timely fashion and the paperwork took less than 10 minutes! It was a wonderful buying experience!
Nancy Judy
Feb 02, 2019
Nikki was great at finding us the perfect couch and even got us a great recliner which we couldn’t find anywhere else. I had gone to other furniture store and it’s always so awkward and not to mention annoying when sales people hound you while shopping. Nikki was not like that, she greeted us, told us about the sales and let us look. She came back a bit later told her what we wanted, gave us options on something close to what we picked out and different colors and fabrics. We are very pleased with the services.
Adrian Johnson
Jan 30, 2019
Damn some friendly people
Daniel Clayton
Jan 30, 2019
they were very helpful and work with us to get what we really wanted to get there
Renee Vazquez
Jan 27, 2019
Cameron was wonderful to work with. So patient and knowledgeable. Highly recommend him if you are in the need of furniture.
Amber Broyles
Jan 22, 2019
Ashley Home Store a wide variety of styles and price points. Both Greg and Mr. K were very helpful and friendly. I only went for one thing but ended up buying more because of a great holiday sale they were having!
Renee McCutcheon
Jan 21, 2019
Very friendly and ready to help us. We had an issue with a couch and was offered a reselection by the insurance company (Montage), Ashley's was able to resolve the claim and help us pick out a new couch.
Jeff Schachter
Jan 21, 2019
Quick, easy, and great price for the pieces we were hunting down
Gay Kramer
Jan 19, 2019
Love Ashley Home Store. We have always shopped there for furniture. We just purchased a new table & chairs and I'm so excited to get them.We had to wait about a month to get them, which I thought was alittle long to wait, but it's finally coming in a wk.
Madonna welte
Jan 18, 2019
Absolutely our favorite store and service is excellent and Billy Dillard was so helpful to help us today!Thank you, Billy Dillard!
Cheryl Moon
Jan 18, 2019
We were given all the attention we needed even though we were there to purchase a low-end mattress. The on-line price was lower than the in-store price, and the on line price was honored.
Tracy Thompson
Jan 17, 2019
Found exactly what I was looking for after visiting four other stores. K was excellent to work with. Highly recommend Ashley Furniture in Springfield!
Kristin Gonzalez
Jan 15, 2019
We found exactly what we needed and at a great price. The salesman took great care of us, very attentive yet not pushy. We will be back and highly recommend to anyone!
daiken seige
Jan 14, 2019
We walked in just to look at some stuff for our new house. We were greeted by Ben who helped us with everything in the store. He wasn't pushy like most people in the sales biz. My wife found something that she loved and we got a nice deal on everything. Never had a bad EXP here
Lucas Mcelhannon
Jan 13, 2019
My family and I have been purchasing furniture from Ashley for years now and have never been let down on a purchase! Currently three of our homes are filled with Ashley furniture and we don’t plan on buying from anybody else! Here in Springfield they have a beautiful showroom and Bethany M. Is a stellar associate! She makes our experience great every time we walk through the door!We just ordered another nightstand today and we’re able to pick it up in two days! Can’t wait!
Michael Carlie
Jan 11, 2019
I found what I wanted on the Ashley website. I visited our Springfield, MO, store and was greeted by a sales person named Cameron. I got friendly service, he ordered exactly what I needed, processed the order quickly and thoroughly and did so with a genuinely friendly attitude. A very good overall experience! In addition, this store is my favorite furniture store because the decorator decorated it so beautifully.
Jennifer Krtek
Jan 07, 2019
We recently purchased a new bedroom set and mattress from the Ashley Home Store. Bethany and Ron were fantastic. They were very professional and so helpful throughout the entire process. We are so excited to get our new bedroom set! Thank you for a great experience!
Jenna Doke
Jan 06, 2019
We had a great experience here! We went in 2 separate times to look at couches and were immediately helped. The associates were very friendly and gave us our “space” to look without feeling pressured but were also very helpful when we had questions. They explained all the purchase options and financing and we were able to pick one that worked best for us!
Audrey Holt
Jan 06, 2019
We had a great experience at Ashely furniture store! We were not bombarded by sales people, but as soon as we had questions and were ready to be helped there were numerous sales people ready!The help that we received was outstanding, casual and conversational but very informational and helped us through our decision process.Once we made the decision that we would be purchasing a large item the process was quick and easy. Will definitely go back for future purchases!
Happy “HappyAppy” Appy
Jan 06, 2019
There were many salespeople to help customers. Our salesman was knowledgeable and helpful, not pushy. Quality merchandise and easy purchase process.
Marlene Collins
Jan 06, 2019
Very good experience. I found exactly what I wanted. Josh Gholson, the sales rep, was just great.
Jim Drake
Jan 05, 2019
Good quality, reasonable price, helpful sale staff.
Samantha Berndt
Jan 04, 2019
K was very helpful
MJ Pessina
Jan 04, 2019
Low pressure. Great variety. Priced matched an online price. Answered questions.
Cody West
Jan 02, 2019
David was awesome and very knowledgeable. He made the process easy and put me at ease. He gave us information such as delivery and set up option as well as additional 5 year warranty information. He even let us carry a floor model rug out the door at a fantastic discounted price!! We went to multiple furniture stores prior to purchasing from Ashley’s, but Ashley’s gave us the best deal with an affordable plan that allowed a single mom to have nice and comfortable furniture.Thank you Ashley and David ❤️
Jessica Amber Lambert
Jan 02, 2019
Got a beautiful canopy queen bed. And couch. Ben was a great salesman.
Tajuahna Wallace
Jan 01, 2019
Found a sofa I loved at a great price. Great service by Josh. Thanks!
Lisa Rio
Aug 17, 2018
I’d highly recommend shopping at this store. We bought furniture for 2 bedrooms, 2 living rooms and a dining room. They have a great selection to choose from. The sales person, Chris was extremely knowledgeable about all of their mattresses and set-ups. We are very happy with our purchases!
Jenn H
Feb 17, 2018
Greg Kraatz was wonderful!!! I am a repeat customer of his and will come back.
Angie Vivian
Dec 28, 2017
Took out insurance never used it. In tge 5 years. Drove 2 1/2 hrs to cash in on it. When they found out that. They walked away from me and never attempted to help us out on it.
Greg McKee
Jul 15, 2017
It was a great experience to buy from Ashley Furniture! Jamie was very helpful when needed, but allowed us to look on our own, the way we like to. He would check in and answer every question when needed. This is the second time we’ve bought complete living room furniture from Ashley’s and Jamie in the past 4 years! I can almost guarantee you we’ll be back! Thanks for helping my wife spend money! Ha
Corri Drum
Jul 15, 2017
Matt did a really good job showing us what options were available. We were able to make our selections quickly and efficiently thanks to his help. Great experience!
David Jackson
Dec 21, 2013
We had an excellent shopping experience at Ashley. The salesman (Jay) was very professional, had a great knowledge of the products, and explained our options completely. The credit and purchase process was very easy. We will definately shop Ashley Furniture again.
